Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero possible to get good service,, This is scam company and try to take just money,, they sell unexisting flights and zero refund .. Please don't try even book one small flight,, after they will send you an email about part-time cancellation .... Dont even click on this website .. SCAM ! SCAM ! SCAM ! we bought two separate tickets and was same story .. Horrible company ..”

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Posted 4 years ago

“Terrible service. Sold me flight that doesn't exit. Received cancellation notification 10 hours before the flight. Requested a refund and waiting already more that 3 months. No chance to contact support.”

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Posted 4 years ago

“I am frequent traveler, doing over 40 flights per year, and I have been regularly using Kiwi.com when I search for connections, or do complex planning for multiple cities. It seems that this review site is not giving proper credit to Kiwi.com, and I am appalled by all these bad reviews. I had a few issues with my tickets cancelled, and they do return money, though, with bigger delay compared to some airlines. And since the COVID-19, all travel industry is in a big mess, so I am not surprised that they are not replying, and dealing with fast enough.”

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Posted 4 years ago

“Kept the refund money for themselves. Never again !”

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Posted 4 years ago

“Estafadores!”

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Posted 4 years ago

“Took my money and refused to give me the full refund, making it extremely difficult aswel”

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Posted 4 years ago

“Cancelled flights. No refund after 3 mnths. Appalling service. Avoid at all costs!!”

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Posted 4 years ago

“The company is fraudulent and steals money from their customers. I had an airline reservation in effect for 30 minutes and kiwi . com refused to refund my money. They have over $1100 of my money. Do not use this website.”

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Posted 4 years ago

“Scammers, they dont refund money.”

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Posted 4 years ago

“Thieves, crooks, fraudsters!!! Never but never buy anything through the kiwi.com I was advised from family and friends to pay more but not having to go through all the stress and frustration that these scamers dit to me and my wife at the same time... Just don't do it, it's a trap! Is not my forts time having issues with them, but it's the first time when major amount of money is involved. Also beware of anything that's coming from freenota.com somewhere are related so just please save your money and most importantly, your time! Long story short, we booked in March for the May, destination US, on April 7th this month got canceled email, I'm traped in a quarantined country, asking for refund, when they barely answer, they keep stating will take 3 months, when, we need those money now for food and medicine. It's unbelievable how they operate when comes to refund in a pandemic state of mind...still didn't received my refund... Unbelievable... So, please, Never but never buy anything through the kiwi.com!!!!!!!!!”

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Posted 4 years ago

“I have had a horrible experience with this company. The airline cancelled my flights due to Covid-19 and they didn't inform me, didn't support me, kept telling me lies about my refund and refusing to send it to me. They have tricky policies and won't hesitate to break any single law. At this moment, I heard "Kiwi" and I think of a criminal organization. Booking with Kiwi means making these thieves take your money without providing any kind of good service. Terrible. Please DO NOT book with them, you will definitely regret it.”

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Posted 4 years ago

“Never use this company. Based in Czech Republic, claims is not a travel agent to avoid E.U. laws! Currently fighting for a refund through our bank.”

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Posted 4 years ago

“My fly was canceled and they never pay my refund from the carier.Scums”

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Posted 4 years ago

“Bad customer service. Takes too long for any response to be made, only provides alternative flights that’s 3x more than the original flight you’ve chosen. They don’t refund, won’t assist any refund to be made, they say 3 months but it will never happen. Best you contact your bank for a charge bank. Never using this agency again.”

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Posted 4 years ago

“Worst company ever to deal with. Bought tickets in March 2020 to fly to Thailand in June. Covid-19 cancelled all flights. They refused to issue a refund despite the fact that the flights were cancelled. I called one of the airlines myself and they refunded the cash. However, Kiwi.com hasn't given me that money back. Stating, "Although the airline has already reimbursed us, there is a queue of customers. You chose the free method and you must wait.You have to wait our process and time-frames. Apart from this, do you have a different question?" Avoid this company like the plague. They will not reimburse you any money.”

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Posted 4 years ago

“Avoid booking through kiwi.com for your own good. I paid extra coverage for a full refund, my flights got cancelled due to the virus and I still haven't gotten my refund back, yet its been 2 months. No way to get a hold of them either, because when you try calling, they only prioritize people who fly within the next 3 days. I suggest paying a little more for a decent company to avoid the headache.”

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Posted 4 years ago

“Do not book with kiwi.com. We booked a flight for two tickets for $52/each, with a total of $110.00. They do not send you a confirmation of your transaction. 3 days later I checked my bank account, I was charged with $270! When we called the agent said when we booked it the price changed without them telling us and he said it happens a lot. When I book with any other airline online, if the price changes it will force you to refresh it and show you the updated price! We didn’t get any of that! Also checking in through kiwi.com is also a pain in the ass. First time and last time using this site!”

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Posted 4 years ago

“My experience with kiwi.com started when I booked a return trip from London to Amsterdam for March 2020. This booking was made in Jan 2020 and the process was smooth - no problems until here. The outbound flight was scheduled for the morning of Saturday 7th Mar, with Flybe, but the airline (FlyBe) collapsed on Wednesday 4th Mar. I quickly reached out to kiwi.com via all possible channels, looking for an alternative flight to Amsterdam. I tried email, I tried online chat and even called a couple of times, as I knew that (as we were fast approaching the date) flight costs would be increasing if I needed to book a new flight altogether. I only managed to get some decent feedback via the phone calls on Thu morning (5th Mar) and was initially asked to wait for 24h for the situation to be resolved. I stressed that I was looking for an alternative flight and highlighted the urgency of the situation, but the 24h waiting time was still the default response. As instructed, I called again after 24h (this was now Friday 6th Mar) and was then asked to wait for a further 12h without being given any additional solutions apart from "you can book a new flight yourself and pay for the new flight". I was left with no choice, but to go ahead and book a new flight that would allow me to be in Amsterdam, as required. I paid over and above what the reasonable cost would be and completed my trip at a significant personal cost. The reason for my one-star review (should really be a "zero-star" review) is not related to the Flybe collapse - these things happen and the travel agents cannot avoid this - but rather the lack of customer focus from kiwi.com and their agents. A five-star service would have provided the option to book an alternative flight at no extra cost for the customer - no questions asked - taking away the pain of dealing with a failing airline, all the hassle of the insurance claims and unwanted headaches of this disrupted service. As a customer, I'm dealing with a travel agent instead of dealing with the airline directly, because I'm expecting additional services that go beyond a simple booking system. I expect a proactive approach and a better customer support - especially at difficult times like the situation described above - to find alternative solutions with different airlines/other providers, etc (whatever it takes, really!!). In this situation I ended up not only losing the money from my original booking (having never received the contracted service), but I was also left with no choice but to spend 5x more than I should have spent on alternative arrangements. It's now been almost 3 months since the event and I'm still awaiting some sort of ownership from kiwi.com. As a customer I feel betrayed and will never use kiwi.com again.”

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Posted 4 years ago

“Worst and most rip off company. My trip was canceled due to covid19 lockdown. No refund . Got a email from CEO saying we will pay out . Nothing paid out. Please don't book, they steal your money.”

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Posted 4 years ago

“They used covid virus to scam money wont give refunds and selling tickets for flights that don't exist i am talking to an attorney”

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Posted 4 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews