Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,339 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 20th January 2025

Marvin Buckley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I literally just booked a flight on kiwi.com and a few minutes later I realized that I had booked it for the wrong day. (Should have been one day before). So I called up thinking no problem as it hasn't been 24 hours. I simply needed to change the flight for one day earlier and would gladly pay a fee. I call customer service and they tell me I can go into my dashboard and make the change but will have to pay for the new flight. THIS IS HILARIOUS because they call it a change BUT it's just me booking another flight. DUH! How the is this acceptable? Anyways I want to be sure I could leave a review somewhere people can see it. Please be advised. This is an untrustworthy company.”

Kiwi.com 1 star review on 28th September 2022

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Posted 2 years ago

“I strictly remember booking one flight and one flight only. However, when I checked my activity on my credit card I saw that I was charged twice for the same booking. When I asked them about the booking number for the old booking, they told me that my current booking number is my new booking number and vice versa, but nowhere do I see a booking number referencing for the amount that I am disputing. When I called and asked they keep stating the same thing over and over and over again. POLICY POLICY POLICY. I am sick of dealing with these pathetic companies that are in place just to loot their customers of their money and that too when questioned, the term "Policy" comes into place. If you're looking for a company that respects your business, keep moving because this company only cares for your wallet and not you as a valuable customer, much less a person even. I was treated with rudeness with which I had to respond in kind. KIWI stands for Keep Income Without Integrity!”

Kiwi.com 1 star review on 27th September 2022

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Posted 2 years ago

“It’s a scam company”

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Posted 2 years ago

“AVOID BOOKING THROUGH KIWI.COM This is a no holds barred review of 1st hand experience dealing with Kiwi.com In short - booked an easyjet flight in May 2022. I travelled half way on my journey and connecting flight was cancelled and myself and family left in Amsterdam by airline and Kiwi.com. No warning of cancellation, no help with what next to do, no email, message or contact and had to pay for overnight hotel and more flights back to the UK with no holiday only £1300 extra costs Put a claim in to Easyjet and they gave a little back but dealing with KIWI for extra costs as the booking agent - well what can I say - WHAT A NIGHTMARE..!! I am almost 5 months into trying to get some money back. They limit correspondence, their continuous excuse is - we have a backlog and are dealing. After 4 months I initiated a claim through my card issuer and this was like a golden get out for them. KIWI.com have now said recover from card issuer - but card issuer cannot as KIWI is 3rd party - what a mess KIWI only communicate through message, no-one picks up phone which is now deleted from website. It is like dealing with a BOT and their responses are useless repetitive and unhelpful Please - avoid booking through KIWI and lets hope they go bankrupt soon so other customers are protected”

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Posted 2 years ago

“This people are scam. They don't know to get you a good deal. They are willing to sell you anything for less but when you reach the counter is totally deference”

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Posted 2 years ago

“The worst company ever!!!! Fraudsters! DO NOT USE THIS COMPANY. The worst company ever!!!!! They cancelled our flight and never give us our money back. Warm recommendation to avoid this company. Fraudsters.”

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Posted 2 years ago

“Hello, Hello. On the 19 of June I made a reservation for Menorca, I was charged with 1529.99 lei and I received an email that my booking is pending and that due to amount of high requests I need to wait for it to be processed . The second day on the 20th of June I received a notification, that the price was raised and if I accept it. I agreed and I was charged again with 1919.99 lei. In a few hours I noticed that my card was charged 2timrs with initial amount and checking my kiwi account I saw I have 2 trips, 2 bookings even if I made only one and then I agreed to the price raised. I noticed kiwi immediately, before the trip that, I will need the return of the initial amount because I made the reservation only once and then I agreed to the new raised price. I do not want to pay twice for only one trip and for a reservation that I did only once, not twice. Also, on both reservation I have same boarding ticket for the trip, same seat, so is clearly that you booked only one ticket at the airline for me, so for me to pay only once, is normal as I have a ticket, one seat and I made only one reservation. Is clear that the airline does not have my booking twice and my money. Please help with the return of the money, I don't want to be charged twice for the mistake of your system. Now in September, 3months later, I was informed that Wizzair made the refund partially, but I cannot receive it because Blue Air has to maje the refund also. This is not going to happen soon so I request you to provide me the refund you received already. Since I’m not getting any normal and acceprable reply, no one can give me a timeline, even after 3months, I’m writting here and I hope for help and my refund.Thank you, Bianca”

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Posted 2 years ago

“Do not use this website to buy tickets. No customer service. 졀떼류 이룡혜지 매새요”

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Posted 2 years ago

“The help desk personnel did nothing to answer my questions, or resolve my issue. I will no longer use this company to purchase my airline tickets. The agent wasn’t very knowledgeable on company policies. With the question that I asked it would have been more beneficial if someone above the agent intervened. Overall horrible experience contacting customer service, complete waste of time. Also this company does not offer refunds, it is a complete scam!!! Even top airlines allow refunds within 24hrs of purchase. I found a cheaper flight on the actual airline site, and asked for a price match. Kiwi agent responded with a copied and paste message about their refund policy. Total scam site DO NOT PURCHASE ANYTHING FROM HERE”

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Posted 2 years ago

“The worst provider!! Wouldn’t even recommend this to my enemy!!! First they charged me $117 for a suitcase and then they did not check me in with the airlines on purpose, so i had to pay for the suitcase again! It is just a SCAM! Don’t ever book with them even if they are the last one on earth.”

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Posted 2 years ago

“The worst way to buy tickets! would lose my connection to cairo. So in order to be at Cairo on time I had to buy another ticket and pay Eur536. That was the only option from Kiwi. Then we waited around 1hour for the booking in my email. The plane was boarding and we were with kiwi in the telephone for 1 hour .. pushing them to send the booking , it was the most stressful moment in my life!! When we asked for a refund they refused. Do not use it!”

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Posted 2 years ago

“Biggest scam EVER. Kiwi customer services is an absolute joke. I had an issue with my ticket which was a screw up from Kiwi's side and they did absolutely nothing to help me. A part of the payment wasn't made to the airline so I couldn't view my booking on the airline's website or check in. I found out by chance. I've contacted Kiwi every day for a week, even multiple times a day, to get it fixed. They said they would contact the airline and see what went wrong. In the end I called the airline myself and fixed it in a day. Imagine the stress!! This was such unnecessary stress and Kiwi screwed up completely. I also told them to just cancel everything because they were clearly incapable and then they told me it would a voluntary cancellation and I would only be refunded 10 euros... What a scam. I will never book with Kiwi again and also tell all my friends to never use their services.”

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Posted 2 years ago

“This is the worst website ever! Please don't buy from this website. I will sue your scammer company for not being transparent. I made a booking to go to my country (Cairo - Egypt) from Kuala Lumpur The ticket was what is known as self-transfer via India and Oman, At the check-in counter, i have been informed that i need visa for India!!! I asked them to refund me the ticket, they refused! This is an unethical company, please avoid, never ever book using KIWI.COM”

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Posted 2 years ago

“This is the worst website ever This is the worst website ever! Please don't buy from this website. I will sue your scammer company for not being transparent. I made a booking to go to my country (Cairo - Egypt) from Kuala Lumpur The ticket was what is known as self-transfer via India and Oman, At the check-in counter, i have been informed that i need visa for India!!! I asked them to refund me the ticket, they refused! This is an unethical company, please avoid, never ever book using KIWI.COM”

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Posted 2 years ago

“I bought a $1400 multi-city trip with these scammers. I received the flight confirmation with date errors. I immediately tried to change it. The only option they give you is to cancel the trip and receive a refund, which I did. They refunded me $13.06 saying I "voluntarily" canceled the trip (as if there were any other options) and marked the issue as resolved in the middle of the conversation. That's it. Theybsteal your money in you face and have an army of agents who repeat the same thing to you to tire you out and make you give up. Every single question you write in the chat is answered by a different agent.”

Kiwi.com 1 star review on 7th September 2022

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Posted 2 years ago

“Worst travel company ever! I have booked a flight through them, and my flight was cancelled one month in advance. Now they are not paying back my money, while the carrier has already refunded them. They just have automatic answers and they do not reply to me on the questions i make in the customer service. DO NOT BOOK WITH THEM! THEY WILL STEAL YOUR MONEY!!!!”

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Posted 2 years ago

“DON’T BOOK TICKETS WITH KIWI – WORST EXPERIENCE EVER WITH A COMPANY Let me share this ongoing, terrible experience with Kiwi, a company in which you don’t want to spent not even 1 dollar for sure: 1. I’ve made a reservation (I thought I did, at least) via Kiwi, in a total of 2.363,69€ 2. Day before the flight, received an email from Kiwi saying that it was impossible to do the check in online. Therefore, I should do so in the airport 3. Arrived at the airport and the airline company was not able to find any detail about my reservation: employees from the airline tried everything (kiwi reservation number, names), but it was useless – I didn’t have a set in that airplane 4. Contacted Kiwi customer service right away. After explaining the issue, waited 20 minutes for a new call to try to solve the situation 5. Kiwi customer support talked with someone from the airline company. In the end, the employee from the airline company told me that the ticket reservation had been suspended 6. From Kiwi, until this day, I’m still waiting for a justification on what happened 7. Worse than waiting for the justification, is waiting for the refund (that I obviously have the right to receive): I’ve explained the issue in point number 4; in multiple interactions in Kiwi chat; via email with Kiwi claims’ team and THEY NEVER KNOW what’s the issue (tremendous LACK OF COORDINATION), systematically asking me for e.g. proof of check in fees (EXPLAINED SO MANY TIMES I WAS NOT ABLE TO CHECK IN)”

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Posted 2 years ago

“Scammed out of $400. Never again!”

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Posted 2 years ago

“People don't use this service!!! Scammers! Selling tickets for connected flights, but if one change occurs with airplane company they will ask you to pay on the top and if that change they charge again, you not protected at all! Even in my case airline company canceled flight, but they don't refund! Money land in them pocket!! Avoid! Avoid! Avoid! Or you be ripped off!!”

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Posted 2 years ago

“awful service”

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Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,339 reviews