lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 361 Reviews

1 %

of reviewers recommend lastminute.com

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1.1

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be very careful booking with Lastminute. We choose to pay the extra FullyFlex (fully flexible tickets) option for our flights to the USA given we were unsure regards the Covid situation. As the Covid situation in the US became clear that we would not be allowed entry we made a request on cancellation or changing our dates to next year. Lastminute simply informed us that a cancellation request had been made and we would only be offered approximately 50% of the flight costs. We sent multiple messages saying explaining that we purchased the FullyFlex in case this sort of thing occurred, and that we wanted to move the flights if a full refund was not available. They simply replied that cancellation had been made and 50% was all we could claim. Bad customer service, and a total con. Do not book with LastMinute and definitely do not pay extra charges for something that is not what is advertised.”

lastminute.com 1 star review on 3rd August 2021

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Posted 3 years ago

“Horrible. Full flex service is a sham. No-one picks up thier phone at all. +44 208 396 1209. This site should be shut down. They only then responded to my email 2 weeks later and still referred me to ammend my booking via their website and that modify booking option doesn't work. SCAM”

lastminute.com 1 star review on 31st July 2021

Helpful Report

Posted 3 years ago

“SCAMMERS! If I coukd give 0 or minus stars I would. Booked virgin flights through lastminute.com, not knowing this would make it impossible to get any customer service or help from virgin. Lastminute.com gave me different information every time I phoned up, each person changing their mind about terms. I should have been able to change my flights for a different date when we couldn't go due to covid, but lastminute.com made this impossible and I lost £2000! They tried to give me back only £500 of this if I cancelled the flight, which I refused as I'd been told I could change the full value of the flight for a different date. As it stands the flights have gone and lastminute saying they can no longer help me and didn't change my flights, even though I had spent every day of the week before my flights trying to request the change by numerous phone calls and emails. They refused to put me through to a manager (Indian call centre) and refused to give me atol number. They even hung up on me at one point!”

Helpful Report

Posted 3 years ago

“DO NOT USE LASTMINUTE.COM This company is incompetent unless they are taking your card details!! We booked with them mainly because they use Ryanair. When booking the extras like seats transfers etc, we see their service CHECK IN NO PROBLEM, meaning they email your boarding passes directly by email to your inbox for an extra charge. We opted in for this service as Im in a wheelchair and it takes a bit of pressure off my partner. They quote that you receive these boarding passes at least 20 hours before your departures out of the Uk and back into the Uk. They still had not turned up before we drove to Stanstead and not at anytime. So we got to the airport early as we cannot check in ourselves as lastminunite.com keep your self login and password !! So we went to the Ryanair customer services desk and had a very long wait. Because you don’t have your login, we got charged £110 -£55 each to get our boarding passes !! So when we arrived at our holiday destination I spent almost 3 hours trying to explain to lastminute.com we did not receive our passes and would like a refund. In the end they said they would investigate and wanted a copy of the £110 receipt which was fair enough. They never called me back so I contacted them again on my third day. They said they found the problem and someone added a diget wrong on my email and guaranteed me the problem wouldn’t happen on my departure going home. I wasn’t confident and I was right!! 14 hours before my flight I called them again and again speaking to different people for hours maybe 5 or so, only to find out that my boarding passes won’t be in my mail inbox again. This might sound harsh but it absolutely ruined my holiday worrying this would happen going home too. They weren’t even bothered never apologised or nothing. They just told me to go to the airport and do them myself which I couldn’t!!! Login passwords they had. I think you know what happened next !! Anyway we got home called them and they are still investigating, I have no idea what their investigating. 1 week home no call and no refunds!!! So I think incompetent was the right word for lastminute.com!!! CHCK IN NO PROBLEM hey! Please do not use them, or they will spoil your holiday too”

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Posted 3 years ago

“Not even a one star. No problem taking my money but when they cancelled my holiday nine hours prior to flight time absolutely no way to contact them. Now trying to get my money back. Bunch of thieves. I work for NHS on critical care so my holidays cannot be changed at such short notice would have been nice for someone to speak to me and give me options of perhaps going somewhere else but no communication available. Disgraceful ABTA now involved lets see if they can step up to the mark and get my money back!”

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Posted 3 years ago

“WORST COMPANY EVER! If you want to waste money go to last minute! Disgusting customer service! Should be illegal”

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Posted 3 years ago

“This is the worst company i have ever dealt with. Despite request for cash refund they gave me voucher for cancellation of flight last year. I was told i can either redeem voucher within year or request for cash after 6 months. Almost year pass by i have requested for cash refund but they are not honouring my request. Current status: They saying my bank rejected to accept the funds (refund from last minute) and its been two month i am asking them reason and any further feedback from bank but to no avail. It feels i am banging my head to the walls as customer service is pathetic and rude and they have stopped responding to my emails. I do not what to do. My advise if you want to loose you money then go to last minute else i would rather pay more and purchase it directly with airline.”

Helpful Report

Posted 3 years ago

“Booked ticket and the cancelled for covid 3 times and give me vouchers to use again with valid 10 months. How can take days off my work. Just take money first and they cancelled flight for covid 19 not refund your money . When you know there is no flight for covid 19 why you sale it.”

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Posted 3 years ago

“Awful, awful, awful. Just don't use them. I have wasted enough money, time and energy on this hopeless company. Use Opodo or Expedia instead.”

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Posted 3 years ago

“Cheaters and scammers Very bad site..don't use it. they are cheaters..i booked a flight ticket with 84 euros and they charged the credit card with 120 euros, although the amount appear in the last step of payment was 84 euros only, and when i sent them for refunding the difference balance, they replied that the 35 euros difference is the agency commission. this is not written in any place in the website that there is agency commission with 45% of the flight ticket price!!!”

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Posted 3 years ago

“I booked a flight and paid extra for the possibility to modify it until 24h prior the departure. I asked for the modification 7d before. They say that they called me to confirm. Never happend. I then called 9 times back they asked me to wait their call. On the original departure dsy, one guy told me to write to the customer service because he saw that the mistake is on their side... It is now been 1 month. No reaction from their side. Unprofessional companies like this, should be illegal !”

Helpful Report

Posted 3 years ago

“In your spam email, a few days (48 hours) before you leave you will find the confirmation that your flight has left this morning. If this is not the worst website with the biggest scam ever, than please update me on a better one. Disgusting, displeasing and no polite word from the customer service. I am so sorry for all people that have gone through this process before. You must have felt as powerless as we are today. The only thing that we can do is complain together and raise the attention and awareness to never ever do business with this awful company: Lastminute.de or Lastminute.com (different websites for different holdings with different methods to avoid taxes).”

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Posted 3 years ago

“I wish I could give it minus 5 stars, absolutely disgusting and they prey on stressed travellers who need hotels LAST MINUTE... hence the name. Don't fall for it.”

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Posted 3 years ago

“Please. Save yourself the hassle and book with ANYBODY else. Short story: booked flights with Lastminute.com. Flights cancelled by airline. Refund took 2 months. AND THEY TOOK A HANDLING FEE. This is just another example of company knowingly screwing customers for money safe in the knowledge that there is nothing you can do about it.”

Helpful Report

Posted 3 years ago

“Absolutely disgusted with this company, don’t book with last minute. Don’t”

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Posted 3 years ago

“Not trusted travel agent please avoid I booked ticket haven't received any confirmation or e ticket money left my bank they don't have any contact number or customer service”

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Posted 3 years ago

“never had such a terrrible experience with anyone or anything. such a damn SCAAAAM ! my tickets were cancelled and i am already asking for refund more than one months. no news nothing ! then i get message that they will py half of the price only. and still no refund. terrribleee !”

Helpful Report

Posted 3 years ago

“AVOID AVOID AVOID. Very happy to take your money and quick to ignore you in event of an issue. Didnt even tell me my flights had been cancelled by airline ... It was a trip for my 60th birthday for gods sake!!. No response to emails The ROT is from the MANAGING DIRECTORS DOWN. Avoid this shower and all its sister companies VOLGRATIS, RUMBO,BRAVOFLY,WEG.DE, JETCOST,HOTELSCAN, FWD. USE at your periul you have been warned”

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Posted 3 years ago

“I would have given no stars if I could. Really poor customer service. Have been the worst travel company to deal with in terms of the pandemic and cancelations. Totally not helpful. Will never use them again.”

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Posted 3 years ago

“The worst experience in my life The worst experience in my life! I bougth a fligth to St Maarten but Due to covid 19 issues the island closed those borders to Colombian travellers. In fact i canceled on time my trip and i was waiting for a re schedule it. Finally after a hard figth i must to buy a new ticket beacuse Lastminute.com did no accept changes and money refund. Its too sad lose money when i trust i pandemic times in a company like that.”

Helpful Report

Posted 3 years ago

lastminute.com is rated 1.1 based on 361 reviews