lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 366 Reviews

1 %

of reviewers recommend lastminute.com

Company Reviews

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Metrics

1.1

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I AM ABSOLUTELY DISGUSTED! They are a company full of lies & are a total con! They have charged me £1000 for cancellation of a package I had paid full insurance coverage for & still had 12 days of FREE CANCELLATION! False advertising is ILLEGAL! They put me on a package that was not achievable & I called expressing how I would be more than happy to pay extra to be put on a flight that allowed us to arrive in time for the final boat we needed to get on to reach the hotel & they denied it leaving me no alternative to cancel. And their response was that it was not their problem and they've taken over £1000 out of my account!! HONESTLY DISGUSTING! Their customer service lady even admitted how she too would be so angry and upset!”

Helpful Report

Posted 1 year ago

“Do Not Book with this agency. Found out through a friend that airline changed the flight number and our seat assignments. We did not receive notification from Last minute so I called to have them update my e-tickets. Got them updated but they did not inform me of the additional fee of 75 dollars per ticket! The Airline changed the flight number, added 15 minuets to departure and changed our seat assignments. This had nothing to to with us and happened two weeks after I booking our flight. I got an alert from my bank regarding their change and called to speak with a rep right away. A manager told me that it was their policy to charge travelers of any changes made by the airlines because they have to re-issue a ticket. I was outraged and wanted to know if the Airlines make another change, would get charged again and he told me no because he will place a note on the system not to bill me. I truly believe this company from the start puts out incorrect information such as flight numbers or is aware tickets paid far in advance will have a some kind of change. This company makes money when they notify travelers at the "Last minute" and update the e tickets with new changes and then charges additional fees. This company does not desire one star. Buyer Be Ware...Do Not Use Last Minute Deals!!!”

Helpful Report

Posted 1 year ago

“Never again will I book with this agency. Paid extra for Flex tickets but totally worthless. The customer service is so poor and unreliable. Long waits to talk to customer service if you are even able to. Chat service is useless as you have to wait for outcomes in your email. I would have given a zero if there is an option.”

Helpful Report

Posted 1 year ago

“We have acquired a couple of tickets via lastminute.com and included (paid for) the full flex option as they promote that this would give you full flexibility to make changes to our booking. At the time of the booking, we were not able to add checked luggage but hoped that the full flex option would enable it after the tickets were bought. After the acquisition, we got an email with the terms and conditions for the full flex, and the only change it enables you to make is to cancel your booking and ask for a refund. The customer service is useless, they were unable to help, including luggage to our booking or even change our meal. After many complaint emails, we had received a call from someone saying that it was from last minute, they knew our names, that we wanted to add luggages and also our meal request and told us that they found a way of doing it and asked for the card details to charge the changes. It was a SCAM, and they stolled 2K USD from our account. They leaked our details and to our "surprise" they don't care about what has happened.... PLEASE AVOID LASTMINUTE.COM! We lost our money and trust in this company.”

Helpful Report

Posted 1 year ago

“Fraud, corruption, system problems, website errors, lying customer service agents. This company is going to the dogs ! They will go Bankrupt soon they taking as much money as they can before this happens!!! Stay away before you lose your money! Don’t buy anything from them not even their vouchers! They have made huge losses and will be gone soon!”

Helpful Report

Posted 1 year ago

“Very horrible experience with them. Booked a flight which I cancelled immediately. I was told refund would take 3-7 days. It’s been past two weeks now, and they have kept giving me unreasonable excuses and yet to refund me, despite calling many times. I have been told I will be refunded yet I haven’t. Reading the many reviews on here, I see a similar pattern. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“**AVOID THIS WEBSITE ** Order : 2214099384 Had an emergency due to snow and extreme weather conditions, ended up having an accident , and couldn’t make it to the airport and missed my flight. Tried to contact customer service extremely unhelpful, you’ve to chat to a robot first before a real person chats to you , you can’t call them directly. Spoke to almost 10 people and none of them was trying to help to change my tickets or cancel my booking. I contacted the airline directly and my tickets were flexible but they wanted the agency to speak to them as I didn’t book directly , and none of them has done it. Now I lost over 1700£ , they didn’t even care or tried to help me get a refund for my canceled flights and 9 nights stay in the hotel. I’d advice to avoid them as when things go wrong they won’t help you and can’t speak to anyone. **AVOID AT ALL COSTS**”

Helpful Report

Posted 2 years ago

“Booked 2 rooms for 3 adults but the hotel only had a booking for 1 adult and the hotel was full. Contacted lastminute.com and submitted a complaint and total silence.”

Helpful Report

Posted 2 years ago

“Hi, Concerning booking ID: 2146255338 Please DO NOT book your flight tickets with lastminute. They have the worst customer service and feedback system. You will waste several hours/ days in your life arguing and explain your problems with no possible resolution. The problem: I booked a flight ticket worth approx 1300 euros. The airlines cancelled the inbound flight, hence, I cancelled my entire trip. The airlines refunded the full cost of the inbound flight. However, I also cancelled the outbound flight as it was a return booking. - I only got a refund of 720 euros, despite the airlines saying the cost of voluntary cancellation is 210 euros. I lost more than 500 euros! - The refund took more than 2 months, nearly 3 months after the cancellation date. - Lastminute refuses to provide me with the cancellation charges of the airlines after requesting it several times. Several other travel agencies provide the breakdown of costs. I am extremely dissatisfied and disappointed with lastminute. Please DO NOT book your flight tickets with lastminute!”

Helpful Report

Posted 2 years ago

“JUST CAME BACK FROM TRIP TO VIENNA AFTER THE HOTEL HAD BEEN CHANGED ONCE ALREADY WITHIN 3 WEEKS OF BOOKING, WE ARRIVED AT THE HOTEL THAT THEY CHANGED TO FIND THE HOTEL HAD CLOSED DOWN,COULD NOT GET HOLD OF THIS COMPANY THERE WERE 6 OF US INC 2 OF OUR FRIENDS THAT ARE DISABLED ABSOLUTLEY DISGUSTING COMPANY CUSTOMER SERVICE DOESN'T EVEN EXIST COMPLETLEY RUINED OUR WHAT SHOULD HAVE BEEN A LOVELY CHRISTMAS BREAK TO SPEND THE WHOLE 3 DAYS TRYING TO GET ACCOMODATION WHICH WE EVENTUALEY FOUND BUT HAD TO PAY AGAIN FOR THAT WE AWAIT OUR FULL REFUNDS AS PROMISED!!!! THIS IS A SHORT VERSION OF OUR EXPERIENCE DO NOT USE THIS COMPANY AND TELL EVERYONE YOU KNOW NOT TO BOOK THEY CANNOT CONTINUE TO TRADE IF EVERYONE BOYCOTTS THEM ABSOLUTLEY DISGUSTING”

Helpful Report

Posted 2 years ago

“Not worth one star. I will never book any travel with this company, whose customer service is a joke. I've been waiting for my refund on a very unpleasant travel experience for over a year now. All they were replying for 8 months was " we are so sorry but we are experiencing an unexpected delay and your claim will be resolved shortly." It has been 4 months now that they stopped replying to my messages now. They advertise offers on their website which do not come close to what is being offered in reality after checking in at AN AIRPORT AND AT A hotel, once the money had been taken from your bank account. With such a SCAM Practices-do not waste your money with this travel agency. And book directly with the hotel management.”

Helpful Report

Posted 2 years ago

“I had booked flights and hotel with LM and I really wish I hadn't. My return flight got cancelled and they offered me another flight to which I said yes. They never booked it for some reason. I kept getting in touch with customer service and I was promised that they were dealing with it and I shouldn't worry about it. Less than 24 hours before my departure I had to look into the available flights to find out that the flight they had promised me wasn't available. I had to look for another flight and asked them to book it. This cased incredible stress and ruined my whole holiday. Overall the company is in shambles, they have absolutely no clue what is happening and what needs to happen. They crumble over the smallest issue and cannot possibly be trusted. AVOID!!!”

Helpful Report

Posted 2 years ago

“This company is a bunch of thieves who will take your money but if ever you need to change or cancel will steal all your money and refund nothing. At that point you will see their dodgy face with no means to contact them back. All bits will be off and you won’t have any means to track and trace but to accept the petty minuscule refund they may offer! Stay away from them!”

Helpful Report

Posted 2 years ago

“drama service”

Helpful Report

Posted 2 years ago

“Thousands of terrible reviews cannot AND ARE NOT WRONG!!!!!!!”

Helpful Report

Posted 2 years ago

“Terrible service! Hidden costs! I cannot believe that they still exist! I warn everyone- don’t book anything on lastminute.com!!!”

Helpful Report

Posted 2 years ago

“Scam artists Genuine thieves, piggybacking other sites to trick vulnerable/elderly customers into purchasing through them. Then "customer servants" offer absolutely no help to rectify the situation, despite immediate contact being made. They are paid to defer customers just long enough so that flights cannot be changed. They use unethical distraction tactics, providing false email addresses, directing people to a portion of a site that does not exist etc etc. A truly shameful practice. Latest insult,when you pay to be checked in by the company, they cite "technical problems" and just refuse to do so, I suppose they don't care at this stage as they have already secured/stolen the customers money. The fact that they continue to operate in this questionable manner despite the horrendous reviews speaks volumes. You should all be ashamed of yourselves, every single person who works for this scam company should be ashamed. You're no better than the cold callers scamming vulnerable people from call centres. Please stop funding this scam”

Helpful Report

Posted 2 years ago

“So this disgusting company robbed me of 700 pounds. I've been in a battle to secure it back to me. Bank couldn't help, paypal didn't help, travel insurance couldn't help and Abta was as useful as a plaited fart. I went to action fraud who advised me to take lastminute.com to small claims court. It took a lot of getting evidence and papers but I was in court yesterday. I won the case easily and will now proceed to the high court to get my refund. I advise everyone to do this, it dosent cost a lot of money and to know this is the only way to get your refund from this scum scam company. They just take money and don't book anything just keep the money. The 5 directors have just been hauled before the court and imprisoned for scamming all the tax and furlough funds. Check the news on them. Lastminute.com is now putting a woman director in their place and changes are promised. Do not believe them, read the feedback on here they have been doing this for years. They move head office every 3 years, its now in Switzerland, no guesses where these villains bank. Hidden millions in Swiss bank accounts. They are thieves. Take them to court BEWARE these thieves are linked to Booking.com so expect the same from them.”

Helpful Report

Posted 2 years ago

“It’s a fraud site. I got fake flight confirmation mail. When checked with the flight customer care they said payment is pending. When tried to check with last minute customer care got response that it’s invalid booking id that too only via chat bot. When I canceled the booking I’d now became valid and said amount can only be refunded travel credit.”

Helpful Report

Posted 2 years ago

“We booked tickets to fly from Romania to England roundtrip my husband, my son and I with Lastminute.com. They literally ripped us off ! They double charged us for the tickets as we couldn't find seats on the same lane because the airplane was full ! So I had to stay on a different lane from that of my husband and they double charged the ticket of my husband ! Also, when we wanted to go back to Romania, at the check in of the luggage, it turned out that they booked us tickets with option of no check in baggage ! And we bad to £114 extra to check in our baggage which we booked to have !!! They are thieves and I don'y advice anyone to book anything with them. Also, on the day of going back from London to Bucharest and after we had the issue regarding the luggage on the check in I heard the Airline staff saying that this is not the first time this agency "Lastminute.com" does this !!!! And that they have done this a lot! I do not recommend this agency to anyone ! And I don't advice anyone to use them for anything! This trip cost us almost £3000 for the tickets and luggage solely, only because of their bad service and non-honesty !!!! Terrible experience which I don't even wish to my enemy! This is how much we suffered because of this thief agency ! I DO NOT RECOMMEND IT AT ALL FOR ANYONE !!!!!”

Helpful Report

Posted 2 years ago

lastminute.com is rated 1.1 based on 366 reviews