Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.21

2.2 Rating 380 Reviews

28 %

of reviewers recommend Leons Furniture

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Metrics

2.2

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 43%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a side board for our dining room in November 2023. Upon delivery, there were some minor damages which I could overlook. However, one of the drawers was damaged such that I can't use it. I accepted it with the understanding it would be fixed. (Mainly because I had already gotten rid of my old one.). I have called and visited the store multiple times and 9 months later still no action. They say they are waiting for parts. Have asked to have their repair person sent out as I am sure someone with the right tools could fix what's there. All they keep telling me is the parts are coming. I probably won't shop there again but I will never accept something damaged and NEVER ACCEPT THEIR ASSURANCE that it will be fixed. Very disappointing from such a well known longstanding company.”

Helpful Report

Posted 6 months ago

“Worse service ever. Bought a stove in April, got it delivered in May damaged with the over glass lowered seeing all the installation. Here we are July 10th & they are still saying they don't have a new stove available & they refuse to refund me for a stove they have no idea when it will come in stock & then they wanted to pick up the store & leave me with nothing. They call this customer service”

Helpful Report

Posted 6 months ago

“We purchased a table set from the EDMONTON store. It was picked up towards the end of May. If I am not extremely gentle when I wipe it down the finish comes off! If you want good service and good quality furniture go to City Furniture. We have purchased from both the Grande Praire and the Whitecourt stores. I will NEVER shop from Leon’s again!”

Helpful Report

Posted 6 months ago

“Perrin Murphy was extremely helpful found us what we needed . Took her time to explain all details. Showed us great sales. Extremely polite. We will be back to shop again love the quality of the furniture and items store layout is very welcoming.”

Helpful Report

Posted 6 months ago

“Terrible quality furniture bought a sectional sofa. Had to have it serviced 8-9 time finally they couldn’t fix it and gave me store credit for $2400 to buy a new sofa. They had nothing within that price range so had to spend another $2500. Now this one is falling apart and no warranty after a little over a year. Terrible customer service and terrible furniture quality. Will never shop there again”

Helpful Report

Posted 6 months ago

“After waiting 4 months to receive my 2 reclining sofas. When they arrived the springs in the back of 1 was squeaky so we had a service guy come out took 2 weeks for that. He found that the springs were broken in the back piece and that they would have to have it replaced being that it is brand new. 6 months later and they have no timeline to when the replacement will be in to make my sofa usable. No attempts have been made by the store to rectify the problem just pass the buck off on they are waiting for manufacturer and have no idea when it will be fixed.”

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Posted 6 months ago

“Bought the red Astin Armchairin red. Faded badly and it looks dirty.”

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Posted 6 months ago

“We have bought many different items from Leon’s over the years, and recently have also purchased the warranties with all 4 of the appliances. I needed a knob replaced on our 2 and a half year old stove. In store, I was told it would cost me $65.00😳, but they could not order it for me. Made the call to the company….. ONE PLASTIC KNOB…..$100 plus $12.00 delivery charge. Really!!! A plastic knob??? For our future purchases, we will probably check other places. Very disappointed with their customer service, you should be embarrassed.”

Helpful Report

Posted 6 months ago

“Online shopping is disgusting! No help from head office in Toronto. Been loyal customers, no more!”

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Posted 7 months ago

“I'm disabled I was told upon delivery of my new sofa they would remove the old one. They would take it away I explained I was disabled. I had no pick up truck nothing. I double checked with the sales person he said no problem we will get rid of it for you. Then they said no.”

Helpful Report

Posted 7 months ago

“Strictly reviewing for the location on Cross Iron in Airdrie Alberta. I have had such a poor experience with this store, items delivered damaged, missing/unusable parts (simply a bolt for side table purchased in March) it has taken me almost 3 months to get a replacement and only because I stopped in and they took one from a store display. No concern here for customer satisfaction.”

Helpful Report

Posted 7 months ago

“Buyers beware, stay FAR FAR away from this company. They are liars and misleading. We purchased beige leather couches less than a year ago, and purchased their warranty because we were sold on the fact that ALL stains and rips would be covered. My 4 year old daughter left a small piece of slime on the couch, that left a stain that will not go away. To our surprise, they are not covering it under warranty, since it's not "specified" to be included in their list. We would have never purchased these couches to begin with, and were hesitant to do so but the sales rep sold us that ALL stains and tears being covered, that we had nothing to worry about and we would have complete peace of mind which is dissappointing to say the least. They are offering as a goodwill gesture to send us a cleaning kit that we already have that didn't work, which is a complete slap in the face. They are also trying to say this is not their responsibility, and to deal with the third part warranty company rather than them. For the record, this is the only bad review I have ever written. Being a business owner myself, I always give people and businesses the benefit of doubt. I should note that the warranty company ignored my warranty requests for a month and a half. Shop elsewhere and save yourself the complete disappointment. Trust and holding to your word goes a long way, but definitely not with this company.”

Helpful Report

Posted 7 months ago

“I have already posted two unhappy reviews about bedroom furniture bought April 19/24 and so I will not repeat myself. Final completion of order took place June 6/24. To my dismay the delivery men would not unpack the furniture stating that it was not policy to do so. Was that because it contained 2 night stands and a mirror? Had they been delivered at the same time as my 5 drawer chest and 10 drawer chest they would have unpacked them. Not only did we have to do it ourselves we had to bundle up everything for recycling which took over 3 hours. Because of my second review someone called me and said that the mirror should have been installed on one of the chests and told me that my complaint would be forwarded to a manager. That same day someone else called and said that there would be an “investigation”. A week later and no one has called me back. It’s not as if they are “investigating” a robbery/murder!”

Helpful Report

Posted 7 months ago

“I like the couch that i purchased. It’s comfortable but it has a very stinky smell like a mouse’s feces. My son does not want to stay in the couch because he cannot tolerate the smell. I already checked and cleaned but the smell never go away. I purchased the couch 3 months ago, at first I thought the smell was because it was stocked in their storage for long period of time but the smell is so strong that until now we cannot stay longer in the couch because of that irritating smell. Please if you can suggest me a product to wash or clean the smell away.”

Helpful Report

Posted 7 months ago

“Don’t buy from Leon’s furniture. Bought TV damaged spoke to Leon’s Customer support, I was told to speak to TV brand. New couches look used. Bad service and support from Leon’s furniture. Good advice !!!Go to another store. Bad service!! They would not answer phone!!”

Helpful Report

Posted 7 months ago

“I recently had an extremely disappointing experience with [Leons Furniture In Burlington]. I purchased a number of items 17,000 dollars worth. However the reason for me writing this review specifically speaks to a bed and a sofa, and both items were of unacceptable quality. The bed makes an unbearable screeching noise with every movement, making it impossible to get a good night's sleep. As if that wasn't enough, the sofa I received was itchy, damaged, and completely uncomfortable. When I contacted customer service to address these issues, I was met with the only option of paying a 25% restocking fee and a complete lack of assistance. Instead of offering a reasonable solution, they expected me to lose money by paying for the replacement of these faulty items. The entire experience has been frustrating and costly. I strongly advise against shopping at [Leon's Furniture in Burlington]. Their products are subpar, and their customer service is atrocious. Save yourself the headache and take your business elsewhere. DO NOT BUY ANYTHING FROM LEON'S”

Helpful Report

Posted 7 months ago

“Never never will shop there. Bought a 2000 dollar mattress and after 2 months would sink in so far that my back hurt. Not their problem, It's a comfort problem, thats why i paid 2 grand to be comforatable. All I wanted was a different mattress.”

Helpful Report

Posted 7 months ago

“BUYERS BEWARE I order a Whirlpool fridge, range and dishwasher. When appliances were delivered they dropped the fridge bringing it into home, range feet were cracked and frame damage and dishwasher was Great ( so far- time will tell) They left all appliance so I was able to see how the fridge looked but unfortunately I was sold a fridge that was to big for the hole size. I gave the sales girl my dimensions and I would have thought she would have asked me the right questions to know that this would not fit as the doors swing is 2.5 inches. After the delivery I went to Leons Southside Edmonton and was told by Customer Service that I would need to pay a $25 restocking fee for returning the fridge (which was damaged by them dropping it) After much discussion it was decided I did not have to pay. Today the new appliance were delivered (old ones picked up) and new range feet are broken again. I called the manager at Edmonton South - "Bhav"- after spending $3000.00 she offered me a $100 gift card to spend at Leons instead of discounting any of my appliances!! Do you think I ever want to shop at LEONS again. NOT A CHANCE.”

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Posted 7 months ago

“Frank our salesman was extremely helpful and got me into a great sofa and love seat. No sales pressure whatsoever but very informative and knowledgeable. Thanks Frank. Calgary Leon's”

Helpful Report

Posted 7 months ago

“I purchased a fridge that was defective from the beginning. After 4 repair callouts, I was told they'd have to leave the fridge unplugged for 48 hours so they could replace the nitrogen, and it MIGHT fix the problem. The repair technician told me Whirlpool NEVER replaces their refrigerators; they just keep trying to fix them. I've tried to work with Leon's Customer Service, but they've just left me at the mercy of Whirlpool. The fridge is less than a year old and still under warranty. I want a replacement.”

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Posted 7 months ago

Leons Furniture is rated 2.2 based on 380 reviews