LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 647 Reviews

2 %

of reviewers recommend LG

Company Reviews

Questions

Metrics

1.1

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0844 847 5454

Email:

info@lg.com

Write Your review

Tell us how LG made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service offered for refrigerator at Tirur, Malappuram District of Kerala India. Never recommend to buy LG refrigerator as there is no proper response and timely service.”

Helpful Report

Posted 8 months ago

“Will never buy an lg product ever again. I now have a useless gaming monitor they wont fix or replace”

Helpful Report

Posted 8 months ago

“Ordered and paid for a stove from LG. Scheduled home delivery 2.5 weeks out, and waited home that day -- all day because no delivery window was offered. At 2pm I hadn't hear from anyone so I called LG customer "support" to ask for status. After making me wait for 3hrs they call me back. They told me the stove has been delivered to the local agent. After putting me on hold for 30mins a new person comes on the line and is immediately aggressive, telling me the stove hasn't been delivered, and I guess this means the new person is the local agent since they tell me it's not their problem, I need to call LG to get help. One star is more than these clowns deserve. They have the gall to answer calls with "your time is important to us". Actions speak louder than words, It is not. I will NEVER buy anything directly from LG again. Hopeless. You are warned.”

Helpful Report

Posted 8 months ago

“After3 scheduled appointments, and a referral to the LG Presidential Liasion Team. Still have a non- working LG Refrigerator. Recommend never buying anything from Korea, or from a Korean company. Nobody shows up after scheduling service appointments. Customer Service is a non-English speaking cruel joke. You don’t get to speak to a supervisor when you ask. You cannot speak to anyone beyond the worthless Customer Service phone number. Never ever buy this mechanically defective LG brand of dryers, or refrigerators.”

Helpful Report

Posted 8 months ago

“If I could go lower I would. Customer service ripoff. Don't buy Lg. Bad company to deal with and they don't care! Rob your customers blind! It's ok word of mouth gets around fast. You will lose more than what you owe me. I will tell everyone I know and the ones I don't know not to buy lg because you don't stand behind your word. Last lg products I will ever buy.”

Helpful Report

Posted 8 months ago

“Hi it's quite ok thanks I want LG tv 32"Ready, smart tv LQ643BPTA (black )”

Helpful Report

Posted 8 months ago

“Still have not got refund after waiting 4months”

Helpful Report

Posted 8 months ago

“I bought an LG washer and dryer front loader. I had nothing but problems. The washing machine does not spin the clothes all the way out every load of wash the clothes are sopping wet. I called Lowe’s where I bought it and they sent three different repairman at three different times. They all told me I was using too much soap. And you only need a teaspoon of soap, that’s the stupidest thing I ever heard sometimes I will do wash. I have to run it through the wash cycle three times and the clothes are still soaking wet. I’ve written reviews before I called Lowe’s. I called LG. Nothing was done. I’m gonna have to throw it out and buy a new set . Not to mention everything I own stinks smells like mildew from all the water being left in the washing machine”

Helpful Report

Posted 8 months ago

“The worse customer service that I have ever experienced in all my years. I have a 7 month old dryer that has had several issues. They had us spend $130 to clean the vent which I told them that didn't need cleaning because it had recently been done. They had us call Best Buy, the merchant we bought from and install, in order to install different coils in the back. All this in addition to LG having sent 2 different technicians and the dryer smells like something burning now when you turn it on. It takes days for an LG US representative to call you once your case is escalated because the overseas reps cannot help you. If you happen to miss their call, like I did, they give you another day to call you. In my cade, they said they would call 2 days later but never did. Called again to complain that no one called me and I had to wait 4 more days. Long story short, even though I'm still under the 1 year warranty, they're offering to give me the sale price which I paid, not including installation or haul away. LG is a multi BILLION dollar corporation and they won't just replace it themselves. We bought 4 other LG appliances the day we bought the dryer, not to mention that we have 3 LG televisions. I think they want to wear you down with their tactics so that you'll give up. Very frustrating and stressful. I am once again waiting for a reply to my last question. We'll see how many days it takes. Pathetic!”

Helpful Report

Posted 8 months ago

“Bought an LG refrigerator two years ago it’s been nothing but problems six months after purchase. Customer service is a joke. They outsource all their customer service agents to Thailand or somewhere you can’t understand them and they don’t care time on hold forever. I’m still waiting on a replaced unit or final repair which they tell me I’m not getting I’m renting a refrigerator for right now and I’m going to get an attorney. I would never buy LG again!!!!”

Helpful Report

Posted 8 months ago

“I bought an LG refrigerator to replace one that stopped working. I was limited to certain models due to the size that fit in my kitchen. The model I bought did not have a factory installed ice maker, but I found on the LG site that there was a compatible one you could purchase and install yourself. Easy fix. The ice maker fill tube assembly that feeds water into the freezer did not fit. I called customer service to get a replacement part or adapter. Communication with the cs rep was difficult at best. She said she understood but when I finally received the part, it was a bracket that had nothing to do with the fill tube. Called cs again and asked for a supervisor. Explained my problem and thought it was resolved. Received a complete ice maker with the same fill tube assembly. Returned the ice maker and bought a table top ice maker. Will never buy LG again!”

Helpful Report

Posted 8 months ago

“I ordered a Washer and Dryer from website, they collected the money. After a couple of days they sent me an email saying my order will deliver at Aguest 8th. I got a day off work and stayed home, I was confused why nobody sent me any instructions so I called and they said oh we sent them to another company to deliver it to you, being on hold for over an hour and the delivery company said they don’t have my order nor my information on the system. I called LG again over and over and no answer! So I finally figured in LG system my order is missing somehow. I asked them to refund my money so I can go and buy it from somewhere else and they said they should first return the items to their warehouse and then they will pay me back, the items are missing!!! So I really don’t know what to do! This will be my last time shopping any LG product! Their website and customer support is sucks!”

Helpful Report

Posted 8 months ago

“I can’t get Wi-Fi when I have no trouble with my Samsung tvs. My lg will not accept my wifipassword when both Samsung tvs do. I can’t get to talk to any LG customer service.No more LGs”

Helpful Report

Posted 8 months ago

“I bought a $ 2.,400 french door fridge in 2020 compressor goes bad I called a tech to conferm LG says the only the part is been shipped so I can pay $700. dollars to have it replaced . I WILL NEVER PURCHASE A LG PRODUCT AS LONG AS I LIVE WORST COMPANY IN THE WORLD>”

Helpful Report

Posted 8 months ago

“Called for service of my LG refrigerator. After paying $400 and 4 visits from 2 different technicians the refrigerator is still not fixed. The worst part is they didnt return the $400 I paid for repairing. Had no choice but to buy a new refrigerator from other company. LG may have good products but if they dont fix their repairing and services then no one will buy their products in the second time.”

Helpful Report

Posted 8 months ago

“This refrigerator came with the house and the 10-year warranty hasn't been up yet I've got another year. I've had to call my homeowners warranty company twice and they sent the repairman out for the same issue. The freezer is yet again not freezing after two repairs and faulty compressors in the last 8 weeks! I see why they get such bad reviews when this stupid thing dies or I'll probably replace it before then I'll make sure to stick to the real refrigerator makers whirlpool, GE...”

Helpful Report

Posted 8 months ago

“I’m currently after two months dealing with the most fraudulent company I ever dealt with. I purchase a LG Washer from Lowe’s, washer stops with an error if IE(inlet error). I have spoken with them, text no less than 15 times. No call, no show the first time. Second time service repair guy comes and replace board on my brand new machine and then indicated in writing I purchased a lemon. After multiple conversation with the presidential counsel at LG I get scheduled a third visit, no call no show. They then have the documents that they did the work and provided a copy of a fake signature, supposedly mine. I am unable to get this resolved. Unfortunately I will see out an attorney. Do not buy from Lowe’s, they do nothing for you, or an LG product. Sears is their service contractor!!!! Never again!!!”

Helpful Report

Posted 8 months ago

“I recently purchased an LG washing machine on July 26th, expecting the installation to be completed within 24 hours as promised. Unfortunately, it has been 15 days, and the installation is still not done. My experience with LG's customer support has been extremely frustrating: - *Multiple Calls:* I have called their customer support team multiple times, but each call has been a complete waste of time. - *Fake Numbers:* When I requested to speak to a senior authority, I was given fake numbers, further adding to my frustration. This level of service is absolutely unacceptable. The lack of professionalism and accountability from LG is shocking and disappointing. I expected much better from a reputed brand like LG. I strongly advise against purchasing from LG if you value timely service and reliable customer support.”

Helpful Report

Posted 8 months ago

“They approved me for a refund since April o have not te pieced it o told them that they sent another heck out and sent it to the wrong address they made me surrender my serial number and model number off the refrigerator so I couldn’t get it fixed I asked for another food rebate and the said ok they the. Told me I already had one I had only one shelve working and now it’s gone completely out I have 3special need kids I can’t afford to buy another refrigerator I have not yet received refund and it’s been since April and it’s August”

Helpful Report

Posted 8 months ago

“We bought a new LG washer. Two weeks later it failed. LG had a hard time finding someone to fix it. That took over a week. The next available service appointment was a week and a half later. LG shipped the needed part a week too late, so we had to reschedule and wait another week. Finally after three and a half weeks with no washer it is fixed. In the future I will consider other brands ahead of LG.”

Helpful Report

Posted 8 months ago

LG is rated 1.1 based on 647 reviews