LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 519 Reviews

3 %

of reviewers recommend LG

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1.1

Based on 519 reviews

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Communication Channels	Telephone, Email

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0844 847 5454

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info@lg.com

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Rami

Evie B

"Customer service is the absolute worst. . .Will never buy another LG product. . .and as you can see there are so many that feel the same and are unhappy with the support they have received.\r\n\r\nWhen my stove was still under warranty. . .my stove knobs bubbled, cracked and peeled. Had a chat with the 1st and only LG Agent, who was absolutely wonderful. She told me the knobs were defective, it was an on-going issue with numerous customer complaints and that the engineers were working on it. . .She sent me new knobs but said they were not the new improved knobs and if it happened again to come back. After a while, the new ones did the same thing, so I went back. I got a different agent every time I was contacted. . . with one Agent being very rude. Told me my stove was out of warranty, sent me a price list and said I\u2019d have to purchase the new knobs myself. When I questioned that, reminding her this was an on-going warranty issue. . .she told me I just wanted something for free. I told her there was nothing free about defective knobs on a $1200.00 Gas Range\/Stove. . .plus in the interim, my bottom oven plate rusted out and developed holes. . .which was even worse and quite dangerous. . . \r\n\r\nI was in contact with so many agents\/reps, always getting the same answer, telling me to be patient, that my case was being reviewed and I\u2019d hear soon. . .After a ridiculous amount of time, texts, and e-mails, all I got was a text offering a 10% discount on a LG product. I couldn\u2019t believe that was their idea of good customer service, on a $1200 stove. The last thing I wanted, right then, was another LG product. I think they have a special team that keeps giving customers the run around, till they just give up. . . I made one last complaint, directly to the Presidential Liaison Team, but got the same run around. They just said the parts were no longer available so we cannot replace the knobs. Due to the stove being out of warranty, all they could do was offer me a 15% off coupon code on the purchase of any LG appliance . MY response again was, \u201cReally??. . .10% or 15% coupon offers, do nothing for the $1200 stove I already have. . .Both coupons are nothing more than an insult. The knobs on the new stoves look exactly the same. . . so doubted there was any truth to that part. Just more run around. . .which they are really good at. . . again I will NEVER buy or recommend an LG product to anyone ever again. . .In 50 years of marriage, this is the worst appliance and customer service I\u2019ve ever had. Do yourself a favor and DON\u2019T BUY !!"

Worst Customer Service

Carley

Anonymous

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a LG refrigerator with the freezer on top in 2021. By July 2024, I had to replace it. The defrosting mechanism stop working. It was going to cost over $400.00 to repair. The refrigerator repairman said LG refrigerators were bad news and cautioned me not to buy another one.”

Helpful Report

Posted 4 months ago

“I regret to share my dissatisfaction with the level of service provided by LG. I acquired an LG AC unit last year, and unfortunately, due to apparent negligence in service, the unit experienced a gas leak issue. Despite my attempts to seek assistance via emails and calls, I have not received a satisfactory response from any level within the organization, from junior executives to upper management. This lack of responsiveness has left me frustrated and concerned about the quality of service provided.”

Helpful Report

Posted 4 months ago

“Bought LG 70" Flat Screen TV in February 2024 the screen stopped working in June 2024 (brand new TV that lasted less the 5 months). Contacted LG customer service, they wanted to schedule a Tech to come after we sent multiple pictures requested by the representative. The Tech confirmed would be cheaper to replace than repair, but LG said the would repair and have continually scheduled and cancelled service calls since. Terrible product and customer service. LG knows the TV needs to be replaced, but refused to refund or replace.”

Helpful Report

Posted 4 months ago

“Had warranty failure on LG refrigerator 6 weeks ago. Tried to work with LG on repair, no results. Tried to work wit LG on replacement. Nothing but a string of broken promises. Literally hours spent on hold. This company is a literal nightmare for warranty issues. 6 weeks without a refrigerator when the failure is a recognized warranty failure is beyond unreasonable.”

Helpful Report

Posted 4 months ago

“There was absolutely everything wrong with my LG washer/dryer set, and the fact that the letters “LG” are stamped on my washer/dryer is exactly what is completely and ultimately back-alley broken down wrong - I hemorrhaged $3300+ on 2 years ago and now they don’t work at all thanks to their dysfunctional product that completely broke after (2) tech repairmen came to diagnose/fix it (unrepairable), it would have cost me more to repair the washer then just to buy a new one, other then LG, by far. The dryer broke down at the same time from god knows what, as the labor bills of repair were killing me at the bottom line. I phoned LG for assistance, and a) could not understand a single solitary word any singular rep was saying to me, kept being transferred to one rep after the next, and; b) in broken English I was told that I was required that I get an LG tech for proper diagnosis. Scheduled (3) weeks later. Still no washer and continuing to go to the laundromat. I had an LG tech come out to diagnose washer & dryer (mind you, only one in the northern part of my state, great guy BTW!!!) told me the washer was better off put out to pasture, and the dryer was following right behind the washer in complete and total flames. I called LG back to explain to them what was done and they had an email of the invoice, of course no record of my washing machine issue, but they had the labor invoice with the diagnosis of the problem. And this was so difficult to get across to them as they somehow they can speak English but do not want to hear any part of the customer talking about their issue(s) with their product. Ignorance by natural selection….LG’s only way…. Okay, so transfer, transfer, transfer, to someone who makes “offers” for machines that die on the proverbial operating table per say, this such super - unfriendly, totally ignorant, basically incompetent comprehension of human skills LG speaker on the phone had the audacity to make an offer of $200 for the complete breakdown of their washing machine due their own hand, and told me that this was my own fault! Yes, “John Smith” said it was my fault. This set was only two years old, but what ever occurred with this set, was absolutely my fault, so I suppose washing five towels at a time was a complete no-no? And using my washing machine more than twice a week was a no-no too? As well as putting laundry detergent soap in it WITH my laundry was the biggest no-no of all?!? All I know is that LG makes a horrible product, cannot withstand what it is made for, their people on the other end of the line are complete idiots, and you cannot understand them, and they speak from a script, and they do not converse with you at all, they ignore your questions and constantly talk over you. It is so loud in the background of their call, you hear others yelling in other languages, packages being crumpled, doors being slammed, its obnoxious and I know they do it on purpose to drown out our voices and so they can continue to read from their script and then say “TOO BAD” and then hang up. LG has moved their customer service to a third world country, which is third rate service, and only LG has to blame for their THIRD RATE products such as mine - denial is their game. What a waste of money. I would have been better off just using a washboard, a creek and a big rock because it would have done a much better job by far!!! The picture shows how pretty it looks on the outside, but internally, that’s what is completely and ultimately broken for the set. It pains me to take this to the dump.”

Helpful Report

Posted 4 months ago

“I purchased one of your larger LG refrigerators and paid 3,999.00 plus tax for it. The ice maker went out after about a year. After having it 6 years it stopped cooling. We have had the compressor replaced and that didn't fix the problem, had the control board that controls everything replaced and that didn't fix the problem. Then had a crimp in the copper line that goes around the unit fixed, it stayed cold for about 2 weeks then it stopped cooling again. The company replaced the compressor for free, but I had to pay the repairman 980.00 to come work on it. LG will NOT stand behind their products! They offered me a 10% discount on a new LG..really after paying $4,000.00 for this one? I told them no deal. I will never buy another LG fridge. You make them to sell and make money off of..but you dont care about your customers. With all the bad reviews you get..you know they are faulty and you dont care. Your into making money off of people..you dont care if your products last or not, as long as the consumer fattens your pockets. You are the most horrible manufactory of refrigerators that I have ever seen. I love my fridge and its huge size..but..its not worth it when your product is a piece of junk! I recommend that everyone stays away from your products..especially refrigerators!!”

Helpful Report

Posted 4 months ago

“My wife and I are in our 70’s, and only the two of us. January 30th 2023 purchase a over the range microwave to match the rest of our LG stainless appliances. By July 17th 2024 the inside electronic lighting no longer works. The light on this particular model ties into the internal circuits which make it impossible for the average customer to fix. We purchased our microwave at Lowe’s, and of course they can not help. LG says to repair the circuits will cost about $340 plus. We paid on sale $284 including tax. The microwave retails for just over $400. I believe LG knew they made an inferior product and offered this unit for less. We have become a throwaway nation. Make it cheap and throw it away. We are definitely going to checkout reviews on our next purchase, and I will no longer trust LG. Life is not Good with LG.”

Helpful Report

Posted 4 months ago

“I submitted a claim on June 12th 2024 for a compressor that stopped working in my LG refrigerator. I was told that they were going to have a service technician contact me and that never happened. I was then told that there were no LG service technicians in my area and a return approval would be assessed. After no contact from LG after that point, I inquired again and was told I needed to provide my proof of purchase of my appliance from 2020. My compressor is still within the five-year manufacturer warranty. I have yet to hear from them. I called again last week and was told that my claim would be expedited and I still have not heard anything from them. I have a family of six and we have been living out of coolers for over a month. The customer service and manufacturer claim process is absolutely ridiculous and I will never ever purchase an LG appliance ever again!!!!”

Helpful Report

Posted 4 months ago

“For 3 1/2 months we have issues with our model #LRMDS3006S/ 00 fridge. The repair has been here 5 times. Product is covered under a manufacture warranty. The condenser& compressor has been replaced. Hundreds of dollars of food has been discarded. Today 7/16/24 the temp is 48fridge, freezer 22. Every day it is so up and down. Customer service says they must come 6 times, yes the repairman was on vacation for a week, so no service that week. The 5 th call said it would be replaced after the 6th visit. Called to set it up, but they “lost “ the last 2 call complaints! We talked to 2 supervisors. We got mad on the last call and they hung up. As of today the repairman’s request to replace was denied. Our next step is to call New York State consumer products division, blast social media with our story. We had to buy a small fridge to get by while this is being settled. Someone pleas Help!!!”

Helpful Report

Posted 4 months ago

“Our refrigerator stopped working 2 weeks ago. It's less than 3-years-old. A service repair person came out today to look at it (I haven't had a fridge for 2 weeks already). He figured out the problem and told me he had to order the part. When I asked how long before the part came in, he couldn't even guess. I asked if it would be weeks or months, and he said he really didn't know. I have medication that needs to be refrigerated, so I ended up buying a tiny fridge to try to get by. To expect someone to go an indefinite period of time with a very expensive fridge that doesn't work seems quite unreasonable. When I express that it's a long time to go without, the reaction is that it's no big deal. I have nothing against the repair person. He was nice and even came early. My issue is that LG is suppose to be great. The fridge died in less than 3 years, and I have no idea how long it'll be before they'll get around to fixing it. I don't see me buying another LG fridge in the future.”

Helpful Report

Posted 4 months ago

“Called the Repair contact number given to me by LG email. I was letting them know in advance that I would not be available in the first hour of the time slot they provided. 9:00 to 13:00 was the given repair time frame. I was letting them know that I would not be available for 9:00 to 10:00 due to train issues. That's all I wanted to inform. So they had adequate time 10:00 to 13:00 for the repair. The repair only takes up maximum 15 minutes btw, some say even less. Back to what their service: They asked question previously already answered. And when I tried getting them back on track multiple times they ignored what I was saying entirely and completely. The customer service is based in Phillipines for cost cutting. And I am not being racist, but they could not comprehend what I was asking of them. Don't get me wrong they were nice over the phone, friendly to talk to, but a one trick pony with no skills but to ask the questions they had. And could answer none. And by the end they told me I would be given an email to in 1 to 2 working days to help me. When 9:00 was the time I called as they only opened at 9:00 for calls. All in all I was not helped one bit. LG do better.”

Helpful Report

Posted 4 months ago

“ordered a laptop on lg.com. order said in stock and ready to ship. i paid in full. 3 weeks later still nothing. i called order department and after the typical very long wait, the person said the order had been cancelled. reason. the item is at end of life and no long available. i noted to person that the item showed in stock on the web site. her answer, item is cancelled. anything else i can do for you. never again order from LG.com”

Helpful Report

Posted 5 months ago

“Not even three years into having a set of LG appliances and all of them have issues! Today my refrigerator was leaking, come to find out that the whole unit is no longer cooling. The items in my freezer are defrosting and the items in my fridge are experiencing condensation. My LG app notified me of problem with the unit so I called customer service. Customer service understood my issue but the all next available agents in my area are booked for another 5 days! Not even a month ago my dishwasher started discoloring and produced what look like scratches that are smooth to the touch on the stainless steel surface? One night I started my dishwasher and the next morning it looks destroyed? Could it be heat damage? Last year I called customer service regarding an issue on my stovetop range knobs. The black print on the knobs had come off. The print was no longer knowledgeable. My range was still under warranty but they were charging $65 per knob! For 6 knobs! Save yourself the headache and do not buy LG. My family had a Kenmore refrigerator for almost 18 years. We still have it as an emergency refrigerator and it still runs! I hope this review helps someone!”

Helpful Report

Posted 5 months ago

“LRFS28XBD 07/06/2014 In 7 months freezer and ice maker fan went bad. Couldn't understand customer service person. She had a terrible accent. Took 2 and 3 times to understand her. They gave me a date ,07/10/2024, they said I would get service. Then the refrigerator quit cooling. Called back to update problem. The day LG said I would have service, nobody showed up. Contacted repair company and was told LG cancelled my appointment and did notify me-of this!! Called LG to complain and get date of service. Was told the repair and sent repair number. Contacted the different repair facility received voicemail which specifically stated "Do not believe anything LG has told me" they would contact me to set up an appointment. They contacted and requested I send pictures of original receipt an model sticker inside and provided error codes. Complied. 2 days later get a different person from same repair facility requesting the same information. I informed them I had already sent information to the first numbers. Representative said they didn't have access to information unless it entered into system, so apparently they didn't finish my ticket. She told they were swamped with LG repair claims and couldn't get someone there for 2 weeks!! They said they would order parts that error codes represented but wouldn't guarantee it would be fixed! I wished I knew about the 3 different class action suits for known issues the last 10 years. Save yourself headaches and purchase a different brand! I WILL NEVER BUY LG AGAIN! LG=LOW GRADE, LOUSY GARBAGE!!”

Helpful Report

Posted 5 months ago

“My review is not necessarily about the product itself - although I’m not thrilled with what happened … my review is for LG’s customer service. It is the worst of the worst. A little over a year ago I purchased an LG washer and drier. Both were pretty top of the line and front loading. I did a load of laundry this morning and once I heard the tone sound marking the end of the washing cycle, I walked into my laundry room to find a flood on my floor. My first instinct was that the drain pipe must have fallen out of the wall or that one of the hoses came loose - but that was not the case. I opened the standing drawer that lifts the washers foot off the ground and it was soaked as well. But the pre-drilled holes in the bottom allowed the water to leak out underneath the drawers onto the floor underneath the entire washing machine. I opened the little compartment on the bottom left of the washer which contains the drain pump filter. Water was coming out of the bottom of the screw in plug so - I found the leak. But the cap was as tightly fit as possible. I then called LG and that’s when things got nuts. First they disconnected me. Then - they disconnected me again. Then, after holding for a long long time they disconnected me again. Finally, I got through. I spoke with some who knew less than I did. He explained that the one year warranty was a couple weeks too late and wanted my credit card so that they could charge me $450 - over half of what a brand new washer cost - and they would send someone out to fix it. That was a total waste of an hour of my time as I’m not spending $450 to fix a $799, one year old washing machine. I watched a YouTube video describing the steps to take to clean out the drain pump filter. When I removed the filter, there was a little tiny bit of wet lint but surely nothing one would expect to cause a catastrophic leak. I took the lint out, rinsed the filter in the sink and put it back it and ran an empty washer through a cycle. No leak. What amounted to a couple of hairs caused this washing machine to leak. I seem to have solved the problem but obviously it wouldn’t take much to have that happen again. To think that rather than walk me through those simple steps, LG customer service wanted to extort $450 from me is unconscionable. So here is the long and the short of it. There is no world in which I would ever purchase another LG product again. And now that I have warned you - my I suggest you purchase a better brand name as well.”

Helpful Report

Posted 5 months ago

“I bought a OLED tv and 4 months later it's black. It's under warranty but refuse to fix it. I have proof of purchase. They are saying it's not coveres under manufactured warranty and to throw away and buy a new one or pay for repair of 3000$ which is triple the price of the TV.”

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Posted 5 months ago

“Worst warranty products; They will fight you not to honor it ; Do not buy any LG products is a scam”

Helpful Report

Posted 5 months ago

“It took me five times with customer service waiting and talking to them going through troubleshooting steps for over an hour each time just to get disconnected. They will do anything to get out of scheduling a repair for warranties. At one point, they wanted me to hire a specialist to come look at my dryer exhaust vent because my word was not good enough to look at a foot and a half of exhaust vent. I am truly disappointed in their customer service department with them being such a Well known and expensive brand. Did mommy tell you to come here?”

Helpful Report

Posted 5 months ago

“I would give zero stars if I could. Great appliances, but horrible service. Worst customer service, sales, etc that I have ever experienced. Do NOT buy LG products through LG directly. It isn’t worth it.”

Helpful Report

Posted 5 months ago

“Bought a washing machine within 12 weeks leaking.Customer service non existent phoning to get an appt to get it repaired their engineering partner is only in my area every Tuesday not around for next three weeks due to work they made an appt for today then cancelled it then I found the engineer was on holiday so wouldn’t have come but took a day holiday not happy. Machine still leaking cost me a small fortune and the LG team don’t phone back repeat the opposite of what you’ve told them and are completely useless Asked for a replacement Curry’s would do it but LG say it has to be reviews but when a months time when I can get an appt … Will never buy another item from this company ever again”

Helpful Report

Posted 5 months ago

LG is rated 1.1 based on 519 reviews