loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,373 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a Holiday to Turkey leaving 18/10/19 paid in 3 installments & had confirmation of this via several emails. Love Holidays have now emailed me to say that we owe an additional £362.00 and if we don't pay it they will cancel our holiday & we will loose nearly £3k!!!! THE WORST COMPANY I HAVE EVER DEALT WITH... you are lucky if you even get an answer over the phone, let alone someone that understand English. Save your frustrations as this Company are adding on money last minute due to the collapse of Thomas Cook!!!! DO NOT BOOK!!!!”

Helpful Report

Posted 5 years ago

“Just called Love holidays (5/10/2019) to confirm that we had cancelled a holiday to rebook the same holiday to get an extra day. We were not Informed that we would be liable for full payment of the flights at £2000, plus ATOL fees and cancellation fees of £75 each. In total we are paying over £5000 for 5 days for 4 people for my dads 80th to Dubai. Not one customer service representative mentioned this.”

Helpful Report

Posted 5 years ago

“I have just returned from the holiday from hell, and feel the need to warn people thinking of booking with these cowboys... I Booked to go to Majorca after having our first holiday to Skiathos cancelled due to collapse of Thomas Cook. Refund was fairly quick. Flew to Majorca, got on transfer to hotel, all good so far. Arrive at hotel at 1am, to discover Loveholidays had failed to book our hotel.. called In Resort help line, to be told all they would do is refund our money for hotel... we were stuck in Majorca with nowhere to stay as hotel, and no help whatsoever from love holidays... taking up complaint with them.. watch this space”

Helpful Report

Posted 5 years ago

“DON'T WASTE YOUR TIME..genuine review took money PENDING FOR FOR 2 DAYS ,TO REFUND IN INSTALMENTS. Cowboys of travel agents...”

Helpful Report

Posted 5 years ago

“We booked a holiday through love holidays to Turkey, but the day we were due to travel Thomas cook went through. Within 72 hrs love holidays had given us a full refund no fuss no hassle excellent service and would recommend this company. Thank you love holidays excellent service.”

Helpful Report

Posted 5 years ago

“I will explain everything very simply and honestly I located a holiday package with Love holidays on Sunday 22nd Sept 2019 and the following day at 13.00 I decided to put down a deposit to secure the holiday with confirmation expected within 72 hours. They took my deposit on Tuesday (24 hours later) but by Thursday (96 Hours later) I still had not received a response confirming my booking so i called them up. Frustration set in as I had to wait 30 minutes before they picked up the phone and even then they said I would be transferred to the relevant team but instead I was put on hold for another 20 minutes at which point I gave up trying. The next day I sent them a Facebook message asking when would my pending booking be processed and they replied with a generic message about Thomas Cook advising my booking may or may not be cancelled. Now my booking had nothing to do with Thomas cook so this worried me. I responded and asked them has if my holiday had been cancelled and they said they were still processing but with no confirmation of when this would be completed. Stuck in limbo with my money taken and inadequate responses I had to wait until Sunday 29th September 2019 before I had received confirmation from Love Holidays. However this was not the end of it as Love Holiday is only an agent and the actual provider of the flights (JTA Travel) is stilling processing the booking so effectively I only have the hotel and transfer fully booked. I personally feel that the clarity of booking details and customer assistance is shocking and it is painfully clear that once your money is in their account you are on your own in my opinion. They only reason I have not cancelled is that my other half has set her heart on it but there will be no repeat business in the future as I won't use this service again. I am usually careful when booking my holidays (Traveled to 30 Countries and counting) so I accept this is my own fault for falling for a cheap price and not look at the service provider reviews or t&c in details. However to help others let me provide some advise: 1) Love holidays is purely an agent, it will be your responsibility to do all the leg work if anything changes. You will have to contact the Airline or the hotel or transfer company directly and from my experience you will not get any help from Love Holidays if things go wrong or change. 2) My experience of customer service and response times is terrible so my advise is expect the same if you do book with them 3) Don't get sucked in by the price, technically the individual providers can all increase the price before confirmation (Took almost a week for two of the 3 providers to fully confirm). Yes you can cancel if a price changes but why should you trust a website if they advertise prices incorrectly. Simple logic in my opinion. 4) In my opinion I recommend using this website purely for locating an airline or hotel and would book else where. This review is my honest experience and opinion and I hope this helps others. Update 02/10/2019 So after trying via phone and Facebook to get some clarification on the flights, I finally managed to contact Love Holidays on their chat function. After 30 minutes I discovered that despite Love Holiday confirming my booking and flights, the company that actually issue the flight tickets (JTA Travel) actually cancelled the flights and did not update Love Holiday. So effectively if I did not proactively chase this up I could of turn't up to the airport next year to discover there was no flight. They did issue a refund but this will take another 5 working days so more waiting around. Honestly I am relieved to get a refund as I don't have to deal with this travel agent any more. Never again.”

Helpful Report

Posted 5 years ago

“Booked a holiday for 10 nights in tunisia , Flights through TC which went bust whilst we were away No issues at the resort told our flight would be delayed the day before so spent an extra 6 hrs at the hotel and flew home later with no issues First time i have used them and would use again”

Helpful Report

Posted 5 years ago

“Book hotel thru their website in cyprus club st george resort. Went there on half board basis. Food was awfull so wanted to change it to b&b since its hard to ruin a breakfast. After numeriuos of emails to them been told that hotel is not changing it and even if they are im getting nothing back due to live pricing. (Loads of crap) next day spoke with receptionist n been told they are more than willing to refund a differance but they need an invoice from a company to do it. So long story short loveholidays could not give less damn about their customers.”

Helpful Report

Posted 5 years ago

“TERRIBLE company please keep away! We had our holiday cancelled by Love holidays after Thomas cook went bust. They rang us the next day offering a refund. Took all the details of our booking over the phone including bank details. Our money was supposed to be tranfered within 5 working days, when the money didn't come in we phoned them. Just to be informed that they had already transferred over £2000 into an account we dont own and hadn't given them the details for. Spent hours on the phone with them trying to sort it out being put on hold most of the time. They now say there is nothing they can do as they've already tranfered the money! Help! Never using them again.”

Helpful Report

Posted 5 years ago

“Have used LH 4 times in 3 years and every flight, transfer & accomodation has been fine. Excellent online travel agency with fantastic search & filter options.”

Helpful Report

Posted 5 years ago

“Visited Alanya in september Stayed at the The White City Beech resort No Beech as promised Food Chicken not cooked properly food poisoning for 4 days Manager not speak ENGLISH waste of Money”

Helpful Report

Posted 5 years ago

“Love holidays is one of the worse company to book holidays. Hotel le Tivoli Agadir was very bad. It was sticking. Restaurant was even worse. There were flys in the restaurant and food kept open. We book private transport but we were force to travel with other passengers from hotel to airport. Never again.”

Helpful Report

Posted 5 years ago

“Booked a holiday on the evening paid and they took the money straight from the account and next day had an email that they cancelled the holiday!!! The refund still hasnt come back and we cant get hold of them on the phone!”

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Posted 5 years ago

“Had our outbound flight booked with Thomas Cook 28th September and I cannot fault Love Holidays.... they acted extremely quickly and luckily they found a alternative flight which was booked and emailed over to us within hours of Thomas Cook going into administration. Just want to say thank you for a great service, i can imagine this being a stressful time.”

Helpful Report

Posted 5 years ago

“Love holidays are a bad company! We paid for our holiday to Greece on the Sunday and they held our money, it is now Wednesday and soon as I got home from work had an email saying they had to cancel our return flights due to seats already taken. Whoaaaa loveholidays we already paid for our return flights and seats so you can’t just cancel them just because you feel like it! Now we have to cancel our holiday which we have worked so hard for and now are out of pocket too until we get a refund if we do! I will not recommend you use this company and we will not be booking anything else through them!”

Helpful Report

Posted 5 years ago

“Avoid at all costs !!! Mickey Mouse company , the only way to contact them is by phone !! 2 hours on hold only to be hung up on ! Advertising holidays that aren’t actually available, but quite happy to take money ! Literally can’t believe I was sucked in by them , I am normally so careful! BEWARE holiday makers xx”

Helpful Report

Posted 5 years ago

“RIP of merchants these need investigating from trading standards what sort if company is allowed to do this”

Helpful Report

Posted 5 years ago

“I book the packege holiday at 22/09/2019 with web side sale assistant at Egypt hurgada for 04/11/2019 and the porson find the packege holiday for me he new it flight he book was Thomescook was bank kroupt still his bbok the flight and next day he take the money out from my Loyyed bank account £ 1.154 and now i lost all money .i dont nkow who i am blame .Love holday .or agent. Or thomescook. I dont know i am help less i need help from love holiday to sort this my problem out please”

Helpful Report

Posted 5 years ago

“What a disgusting practice. I booked a holiday and sure enough the money was taken straight away. But then I get an email saying my holiday isnt confirmed - its pending. 2 days later I receive an email saying my holiday has been confirmed and then 2 hours later cancelled due to Thomas cook. None of my booking was with Thomas Cook... So they took my money and for 3 days have had it sat in their account. But I'll now get It back in 3-5 Working days. Blatently a company looking to give a better impression their shares and sales reports by using the unfortunate news of Thomas cooks downfall. How the hell is this acceptable? Between this and my original Thomas Cook booking I am now out of pocket £2,000. Con”

Helpful Report

Posted 5 years ago

“Do not use these complete fraudsters. They take money for holidays knowing full well they are not available. Such fraudsters should not be allowed to operate”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,373 reviews