loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,372 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If i could leave 0 stars i would. the communication is horrendous they are so rude they have ignored me since may they do not care about their customers as long as they recieve their payments they do not care about anything else. AVOID AT ALL COSTS i will never use this company again”

Helpful Report

Posted 4 years ago

“I have sent three letters of complaint to love holidays which I feel are very serious and we are still waiting for a reply this was for a holiday in February have spoken to A,B,T,and they have told me that if I have no reply in the next two weeks I must write to them so they can case on Many Thanks Mrs D, M, Whitney”

Helpful Report

Posted 4 years ago

“Don't book with this company due to travel to Majorca this month. Have found out from trip adviser and other sources that the hotel is closed not a word from loveholidays about this impossible to contact them so far lost all our money”

Helpful Report

Posted 4 years ago

“I have phoned out hotel in fuertvevtura four times over the weekend. The phone is working but no body picks up so it seems that they are closed. We are supposed to go there on the 10/08/2020 so how come loveholidays haven't informed us. No way of getting in touch with them so they have robbed two oap of their money”

Helpful Report

Posted 4 years ago

“LOVEHOLIDAYS THEY GOT MONEY BACK FROM AIRLINES. THEY KEEP SAYING THEY HAVE NOT THEY ARE THE WORST HOLIDAY COMPANY TO BOOK WITH THEY DO NOT REPLY TO EMAIL OR PHONE CALLS I WILL NEVER BOOK A HOLIDAY WITH THEM EVER AGAIN THIS GRUNTED AND WOULD NEVER RECOMMEND THEM”

Helpful Report

Posted 4 years ago

“I had a holiday cancelled on 17/3/2020 and have still not received a refund despite sending over 25 emails ABSOLUTE DISGRACE DO NOT BOOK WITH THIS COMPANY”

Helpful Report

Posted 4 years ago

“We have a hotel booked with them. The hotel is shut for 2020. We obviously want a refund. No way to speak with them on the phone, no email address works, the chat tool on facebook is automated and stops replying once you state your problem, live chat function on the website is impossible to find. Have no idea how we will recoup our money from these thieves.”

Helpful Report

Posted 4 years ago

“Shocking customer service. Letting people down when they are needed to most. If this company goes bankrupt they deserve it. No phone service just chat online where you can not connect with anyone. Quick at taking your money but not giving it back. Avoid at all costs. There is nothing positive to say about this company.”

Helpful Report

Posted 4 years ago

“Probably THE worst company I’ve ever come across. Liars, cheats, thieves. No better than those tarmac dealers who steal old ladies money you see on watchdog. No communication and it looks as though I’m now £5k down. Due to fly in 13 days. Absolute disgrace. PLEASE people do not fall into their cheap trap!”

Helpful Report

Posted 4 years ago

“HATEHOLIDAYS Unbelievable. The reason why I have headlined this review HATEHOLIDAYS is that they are content in letting individuals, families, groups, teams etc go to another country not knowing they will be stranded. This is what enemies do, Absolutely wicked. We, as a family, have booked numerous times with HATEHOLIDAYS and has always been as expected. However, as a family we were due to go to Turkey this coming Tuesday. Due to the extreme amount of customers experiences on various sites we decided to do our due diligence and contact HL. They confirmed that our holiday is ready to go and there is no problem. We then contacted the hotel only to be informed that they are closed. HL is totally aware of peoples situations as it is all over review sites, but are still happy to post false reviews and continue to advertise future holidays. There seems to be a big contrast in reviews as people have said it is quick and easy to book, of course, it is when they are taking your money with no regard for your wellbeing. To add to this, speaking to our insurers, they acknowledged that HL has and continue to show their customers no courtesy whatsoever. This is a very serious warning to potential holidaymakers, read peoples experiences before booking so you can make an informed decision. I can understand if things change due to the current climate, what is totally unforgivable and pathetic is HL are willing to let people go and become stranded. Very funny how they can write fake reviews but cannot reply to desperate holidaymakers. Nevermind trying to contact HL, more luck contacting aliens.”

Helpful Report

Posted 4 years ago

“We were due to fly to turkey on 2nd August. I contacted the hotel myself to make sure everything was ok, got told hotel is closed this year. L.H have refunded accomodation (after many hrs/days trying to get through to live chat. They refuse to refund easyJet flights as flight is still scheduled. easyJet say it's not their responsibility. But.... It's a PACKAGE holiday and L.H claim they refund the entire package if ANY part of it is cancelled. 11 of us including 4 kids and flight costs were over 5k! Disgusting behaviour, appalling and rude customer service, deplorable company. Will NEVER use them again. BE WARNED!!!!”

Helpful Report

Posted 4 years ago

“have tried for 6 weeks to contact them in that time i have had one e.mail saying they will contact me within 3 days now 10 days later nothing TOTAL WASTE OF TIME on my way now to the bank to get them to clawback my money as i paid on credit card”

Helpful Report

Posted 4 years ago

“Looks like there going bust . After taking MY Deposit iv.e not received any confirmation On HOLIDAY Booked on 15 July”

Helpful Report

Posted 4 years ago

“Hi joe val and Kenneth you can’t be busy at love holidays putting lying reviews on”

Helpful Report

Posted 4 years ago

“Hi joe another employee of the car firm trying to fool us”

Helpful Report

Posted 4 years ago

“Hi annmarie how long have you worked for love holidays .dont take us for fools”

Helpful Report

Posted 4 years ago

“Loveholidays kept me updated and returned the full refund of my holiday within a very reasonable timeframe. I have found them easy to deal with but hard to contact. However these are unusual times and adjustments have had to b made by all. The current situation has had a huge impact on business etc.”

Helpful Report

Posted 4 years ago

“This is a disgusting company I’ve literally tried so hard to contact them To the point I’ve given up on love holidays, to then contact the hotel where we are meant to be staying. For them to tell me our holiday got cancelled 3days ago. Without any explanation at all not even an email............absolutely shocking”

Helpful Report

Posted 4 years ago

“I am shocked beyond belief you can leave a family for a month without any interaction. We have contacted yourselves numerous times. With no return on any information or explanation??!!!!! We are meant to fly in two days time given the current situation we have been given no guidance whatsoever..... that being said I took it upon myself to call the hotel where we are meant to be visiting to only be told you cancelled my holiday over 3 days ago. With no explanation from yourselves whatsoever....... when we’re you planning to tell us? Literally when we possibly at the airport???? It’s not good enough....... I am disgusted with your lack of information and on top of that poor communication....... like said earlier we have tried to contact yourselves numerous times. Literally taking to a brick wall.............. shocking”

Helpful Report

Posted 4 years ago

“we gave love holidays £600 for 5 nights in krakow from 16th-21st july,our flight was cancelled by easy jet,so i emailed them numerous times,,no reply,tried to phone,no one available,don`t know what else to do now,except take them to the small claims court for our refund,will never book with love holidays again,opened a complaint on gov website for them to investigate”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,372 reviews