loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,368 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,368 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute disgusting company the amount of problems I had with them from flights cancellation to being spoke to like they pay me. They should not operate”

Helpful Report

Posted 2 years ago

“Had to cancel my holiday last year due to covid so changed to this year but although love holidays sell you the flight they don’t manage the booking your expected to re book the flight yourself its so confusing, long story short I’ve now got no flight which I’ve paid for because they only sell you the package and don’t manage the flights if you have to change. It’s so confusing I wouldn’t book with them again and their reviews are terrible wish I had read them first”

Helpful Report

Posted 2 years ago

“Booked a bed and breakfast for Zante staying at Letsos Hotel, 16/06 -26/06. We had a delay with our transfer from airport to hotel by 40 minutes upon arrival it seemed the company were trying to build up numbers to as many on the bus as possible ended up sharing someone’s private shuttle as the we’re staying at the same hotel. Upon arrival we had to pay 100 euros for air con safe key and holiday tax, the first room we were shown was awful not as advertised on love holiday web site, in fact prison cells look better. I quickly refused to stay in the room was offered a second with a balcony which we had paid for on our booking, the room was slightly better but wasn’t great, in fact the room was rotten , dirty shower area , kitchen area dirty, fridge area dirty and very dated bedroom furniture. The mattresses were not great no mattress protectors, towels were old and rough. It’s a real shame as with the correct level of cleanliness and revamped rooms the hotel is in a good location. Breakfast was a joke, basic selection, if you didn’t get there early there was no eggs, limited bread, one coffee machine hence having to wait, staff were not in ant type of uniform, one young girl just stood texting and eating the breakfast food, on one of the mornings it looked like someone had been sick and the remains stayed on the floor for the whole time we were there having our breakfast. The outside pool was very big lovely design but just didn’t look clean, watch one night how pool man just went round outside edge with a fairy liquid bottle presumably with some chemical in it !!!. Love holidays you need to make a visit, so many of your customers complaining at the desk, in fact one of the reception said to me before I mentioned who I Booked my holiday with guessed it was with you and said to me you won’t be staying here again. It seems that if you complain about rooms they offer up a room that’s advertised and want more money to up grade.”

loveholidays.com 1 star review on 27th June 2022

Helpful Report

Posted 2 years ago

“I had a flight delay of more than 24 hours, and they said they can't refund, I couldn't change or exchange my tickets because they made the purchase. I lost all my trip, all my vacations, horrible emotional exhaustion, I was at the airport for 7 hours and I didn't have any support, I'm devastated, I lost all that money, I lost my vacation, and I didn't have any support, they just said they can't do it anything. Since I bought directly from them, it's only they can make the exchange, I lost all the money and my vacation, apart from the stress I've been experiencing since Friday, because I spent more than 400 pounds on this trip, I DO NOT PURCHASE WITH LOVE HOLIDAYS, in case have a problem, they just don't care, you lose your vacation and your money.”

Helpful Report

Posted 2 years ago

“SCAMMING THIEVES, BEWARE. THEY HAVE FALSLEY BEEN ADVERTISING HOTELS THAT HAVE NO AVAILABILITY OR HAVE CLOSED DOWN. ITS BEEN 3 WEEKS AND IM DUE TO FLY OUT IN A FEW DAYS BUT STILL NO RESOLUTION. THEY HAVE DEMANDED MORE MONEY FROM ME TO COVER THE EXTRA COST FOR AN ALTERNATIVE ACCOMMODATION EVEN THOUGH ITS THEIR FAULT AND NOT MY FAULT BUT I SOMEHOW SHOULD BE LIABLE FOR THEIR ERRORS. IF I WAS TO GO THROUGH THE LIST OF ERRORS THEY HAVE MADE, YOU WOULDNT BELIEVE IT, TRUST ME ON THIS. THEY DO NOT CARE ABOUT YOU OR YOUR HOLIDAY EVEN THOUGH YOU HAVE PAID FOR IT. THEY WILL TAKE YOUR MONEY AND LEAVE YOU STRANDED. THEY HAVE REFUSED ME A REFUND AND THEY HAVE REFUSED TO UPGRADE MY HOTEL OR GIVE ME SOME SORT OF COMPENSATION. INSTEAD THEY HAVE DEMANDED FOR ME TO PAY EXTRA MONEY OR FOR MY HOTEL TO BE DOWNGRADED. I HAVE HAD TO CALL THEM A MILLION TIMES, MESSAGE THEM THROUGH THE APP A MILLION TIMES AND I EVEN SENT A LETTER TO THEIR HEAD OFFICE. AVOID THIS COMPANY LIKE THE PLAGUE. IF IT WAS ON FIRE, IT WOULDNT BE WORTH P**SSING ON. Check out my in depth review on trustpilot”

Helpful Report

Posted 2 years ago

“Terrible customer service.”

Helpful Report

Posted 2 years ago

“Flights cancelled. Love Holidays did not tell me. Only because I checked was I able to book alternative flights myself. My transfer from airport was not amended so had to sort that at midnight myself. Due home tomorrow. Transfer changed but to 2 days after my departure date. They had to nerve to ask me if I gave them new flight details. Yes over and over again from 16.6 and still they cannot get it right. Customer service is awful. I will be reporting them when I return home”

Helpful Report

Posted 2 years ago

“FLY WITH NO CONFIDENCE AT YOUR OWN RISK IF YOU BOOK WITH THIS COMPANY. I was flying to Dubai with a friend early March this year. I had complications which I will not go into. Rang LH after trying several numbers eventually got thru to person who updated my booking but as I was a 67 year old woman on my own ( friend boarded plane expecting me to arrive 5 hours later) with very little tech savvy anxious in an Airport over night there was no phone call back to see if I was OK or if I had sorted out my problem. When I tried phoning again no response... I never did get to Dubai and my poor friend stayed there 5 days ON HER OWN. No comeback with this Company might be cheaper holidays but book with Jet2 you WILL be looked after.”

Helpful Report

Posted 2 years ago

“Worst company ever, hotels are not what is described. All inclusive not what is described. Not interested when making a complaint. Really spoilt our holiday.”

Helpful Report

Posted 2 years ago

“both flights were canceled, I announced my offer to find another alternative flight but a month has passed and I'm still waiting for an answer from them! On live chat I give the same typical answers and my vacation is in 3 weeks and I'm waiting… What a terrible thing this company is doing!”

Helpful Report

Posted 2 years ago

“DO NOT USE THESE IDIOTS! We booked months ago 4 ladies. We turned up at airport TODAY at Norwich Airport. We got a confirmation text TWO DAYS ago to say all is go go go. BH Air cancelled all flights from Norwich in Feb and these idiots forgot to tell us. We had no email or text…..nothing! We stood at the airport with no flight and no holiday and NO WAY OF CONTACTING them! Tears and much hatred for Love Holidays. Absolutely disgusting!!!!!!!!! We are now booked with Tui out of Stansted for Sunday. F**K you Love Holidays! This is not the last you’ve heard of this.”

Helpful Report

Posted 2 years ago

“I am trying to book a holiday on loveholiday.com and each time when comes to payment the total price is £150 to £200 higher than when you have the search results. AVOID. Too risky.”

Helpful Report

Posted 2 years ago

“this company is the worst I've ever had to go on a dream holiday. I paid everything, and after a few days it turned out that the flights were canceled. 10 days have passed and the money is gone. no contact, I asked several times to contact the manager, they disconnected, or I got a reply that they do not have a manager. broken holiday and they all have it ....... better avoid this company, I really regret that I decided to loveholiday.”

Helpful Report

Posted 2 years ago

“Booked transfer to and from destination airport. Didnt turn up . Had to get in touch with Loveholidays on both occasions. Really frustrating as you have to keep logging into your account to via an email link to even get to speak with someone. When you are in a poor reception it is very frustrating. Was told on both occasions to save receipt for the taxi and send pic of all our call logs as evidence. After 6 weeks they have issued a refund in sterling so I am down on the exchange rate and down on the credit card fees as I didnt have enough cash to pay for the taxis. They dont care and I will not be using them again.”

Helpful Report

Posted 2 years ago

“Flight times changed, no acknowledgement from Love Holidays. Booked transfers via Love Holidays - they had cancelled their agreement with the transfer company. Couldn't get through to Love Holidays agent. Shambolic. Don't bother with this company.”

Helpful Report

Posted 2 years ago

“Before you decide to hand any money to this company read my experience. After failure of previous agent I was advised to try with Love Holidays - website/booking process is excellent - shame this is were any positives finish. Before you decide to hand any money to this company read my experience. After failure of previous agent I was advised to try with Love Holidays - website/booking process is excellent - shame this is were any positives finish. We booked all inclusive holidays, premium transport in Turkey at "5star Arla Claros Beach and Spa resort". Airlines were Pegasus. Within few hour of booking problems started, been rang by agent saying that I need to pay additional money for a flights I said ok , after another hour had another call and was asked for another nearly £400???? on top It started to be suspicious, as clearly they quote one price and then when you paid and already committed they try to drain more money from you. We were starting close to £3k for flights only, original total was just over £3k a the start...desperate to go I said yes. When we arrived at airport and placed in the aeroplane what a shocker it was terrible aeroplane , old , dirty with chewing gums stuck everywhere, and spats all over seating. I know travel agent would have limited control over this but you can imagine first impression, tickets costs like for first class, experience like you are in super budget territory. We arrived at the airport, someone suppose to wait for us with our name ready to pick us up, I paid additionally for "premium transport" to treat my family....after 30 minutes of no one in sight you start to manage holidays that you paid for - had to call taxi company wait another 30 minutes, it costs 100p per minute to make a call in Turkey so your costs just goes up....ok driver finally came, rushed us to the car did not say a word was driving very dangerously to the extent I told him to slow down and we will leave the car. He was overtaking at cars while they were vehicles coming from the other direction? So we finally arrived at our hotel - from outside massive building , big entrance , makes great impression, although, as soon as you reach reception there is an odd smell of cooking oil like in a old canteen. Your are being served by 16 year old kids that can not speak English and they pass you form one to another. After booking in, strangely we have been moved out form main building and taken to some odd looking bungalows on a side???? I asked what is this and they said our accommodation. I never seen this on our booking website that we will be placed in a aged sheds on a side of hotel...then I thought might be better own accommodation etc.. How surprised I was when we arrived small building split into 4 or 6 mini "apartments" - ohhhh boy this is were it all really starts when we entered this "5star mansion"....please check for my name and hotel name and Facebook twitter for love helldays for more photos example of one of them above. Dirt and filth was beyond, cracked wall , dangling equipment, stains , spats and other "fluids" splattered across room , dust and dirt everywhere one bed had broken leg and I fell from it. gaps in main door...etc. I could not believe it, it looked like 1 max 2 star accommodation, or less all was broken and scary. A this stage I had my missus in tears and kids looking at me in a way I felt I failed them all. This is when yet again you start to manage your holidays, another call to emergency line in UK at 100p per minute - I think I spent around £100+ on phone calls because of failings. Got through to an agent who mainly said..........you need to talk to the hotel to sort this out........????Send us pictures and explanation of your problem. So you sitting on your bags chasing hotel manager , writing emails and calling people while being on holidays at £4k+ spend.......great. Got two hotel managers to the room after was dismissed with my issues, they came and after all being shown we agreed room was substandard - please check my photos on Facebook and twitter , one above shows shower head - that will give you an idea were Love Holidays will send you. Upon question what next, they offered; similar apartment although they were honest and said it is similar standard????????? or main building but we will be split into two rooms spread apart ? ahahahaha. I nearly started to pull my hair - do not have many left now!, it is 1am by then, I am ringing again at 100p per minute to Love Holidays emergency line - been told please with till morning we will sort this out, agent said he will call back, latest by 10 am. This means second day of 6 days holidays wasted I asked what are you planning to do now? He had no answer...Guess what it is 11am no call, trying to ring them again at 100p per minute no answer. Lovely helldays!...........end up in the main reception to discuss with another manager situation been told they will refund me the money for whole stay, I asked what I suppose to do now? I had odd feeling that night that I will be left with no choice to have horrid experience at massive cost Decided to google around for a different hotel came across TUI Hotel 30 minutes drive form were I am, at my won cost was forced to book it for 1900euro for 5 nights this is on top of what I paid already. it was 4.5 start hotel not "5star" as Love Helldays one......... . No contact with UK , I am in Turkey trapped...........so called again at 100p per minute to UK ...waiting on the line then manager came and said they got email correspondence now and they will refund me for my whole stay and organise transport to a hotel of my choice. Left hotel, I sent last email saying we will sort all out when I am back as I am trying to have some rest now. Had no email back to apologise, confirm acknowledgment of situation left in limbo.. After fantastic 5 days at Tui Blue Ephesus - this 4.5 star it was excellent in all means clean, tidy , great food, English speaking personnel etc. Love every minute there. You can check my review on Trustpilot. Time to head back so rang taxi company that we paid for "premium" transport to change location again at 100p per minute , then managed to get WhatsApp access from them so do not carry on forking out fortune on calls, agreed location change despite same distance from airport been told will have to pay 15 euro extra, what a joke...either way you have an option take it or organise your own transport. So all set, knowing how whole experience so far been with Love Helldays that do not manage any of it just take your money....booked taxi at 7.30am in case of total failure and having time to booked another one - so it is 7.30 am last day. By the way little tip for all how they book you, online agents like love holidays give you flight times at such a time so you loose both days fisrt and last, as they get little revenue from hotel, as do not have to pay them for full hotel hours - do not worry you pay for all......back to taxi so it is nearly 8am and guess what no taxi.........rang them again at 100p per minute only to find out they messed up and sent taxi to old location got proof of change confirming on WhatsApp still wrong. Again TUI hotel came at rescue, arranged a taxi, although I had to pay 50euro for it from my own pocket again. How I Love Helldays full package holidays. So another stress got to the airport, managed to get on time on the flight strangely this time same airlines aeroplane was brand new and very clean so some smiles again. You can only imagine what was going through my mind , now I have to contact "Love Helldays" to get my money back. I want all to know at no stage been called apologised or given any reassurance that I will be supported and all sorted without hassle after what I went through. I hope all are thinking by now all will be fine.........................ohhh no no no....so emailing love helldays to ask for refund been offered on first email only 5 days refund as they said I stayed one night over?????????????????????????????????????????? So rejected it and asked to follow email trace with pictures and whole story as I shared with you...no one wants to hear it. Been directed to complaints department no money refunded even partially and been told to wait............... wait for this......................56 days for someone to review my case!!!!!!!!!!!!!!!!!!...................................how this company can legally operate I do not know but I will make sure I will take every step to check if they will be able to going forward... Summary..... So if all goes smoothly I am sure you will have great time but if you get any issues and they can always happen remember my story, I went for £4k holidays ended up spending £6k...had money stolen from me by love holidays and being ignored...your choice is; risk same experience or just go somewhere else. If love holidays pretend to say I never been their client I will provide all details required. Love Holidays management team I strongly believe in KARMA and know one day you will experience same if not worst...I hate you.”

loveholidays.com 1 star review on 17th June 2022

Helpful Report

Posted 2 years ago

“The first and last time using this page choosing my holiday. I chose to fly from London on their website and I got from Belfast. I do not know how it works, is it the web page bug or it is about cheaper flights from there and therefore more earnings for loveholiday. After talking to customer service, I was informed that it was my fault that I entered the departure location incorrectly. How can I enter city name Belfast instead of London? Really impossible. In addition, I currently have £ 200 to pay for a flight change. I chose this broker option because of the good offer. At the moment I know that without his help, I would spend my vacation in a chosen place cheaper, choosing a flight and a hotel myself. Thank you loveholiday and goodbye forever.”

Helpful Report

Posted 2 years ago

“Just got back from a week away in Mallorca. We booked as a family for 2 rooms in the Romani Hotel. Arrived late 11.45pm given our rooms one on the 4th floor and one on the 2nd floor at separate ends of the hotel a very long walk it's a large hotel. The problem with this being my granddaughter wanted to stay with me ( Grandad). She is 4 years old so may wake up in the night and want Mummy. OK this didn't happen thankfully. Next morning we went to sort the room issue out. After a lot of angry words they put has in adjoining rooms but only one rooms air-conditioning is working. I can go on but it will take me forever to type. So spent a week with a oscillating fan (Crap obviously) . The hotel was not bothered. If we changed rooms it would be miles apart again. OK this is not a complaint about Love Holidays so much . Its more the fact I've read a lot of the reviews that I felt it pointless to try and contact the company.”

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Posted 2 years ago

“This company is an absolute disgrace and has been so unhelpful. As our flight was cancelled we tried to get in touch with the customer service team to try and amend dates so we could still go on our holiday. The first issue was trying to speak to an actual person rather than a bot. When eventually getting through to someone I was hung up on 3 times claiming they do not have a complaints department and kept telling me to action it online. We are now down £2000 and have to wait 10 days for a response from them then a further 10 days for a refund when our holiday is in 8 days. I understand the cancelled flights was not their response but when something like this happens after spending so much money I don't expect to be hung up on by their appalling and outright rude customer service team. Would not recommend to anyone.”

Helpful Report

Posted 2 years ago

“my god i am getting an english lady the past two weeks and she is very very ignorant she keeps hanging up on me i wish love holidays would look into this as it is very upsetting and stressful for me yous took my money but will not help while im in my most desperate stages as i could loose my holiday BECAUSE MY PASSPORT IS LATE AND I JUST WANTED INFORMATION AND SOME HELP TO CHANGE IT ALL I HEAR IS GO TO MANAGE MY BOOKING . and she told me nothing to do with her why isint it does she not work for yous AVOID AVOID AVOID AVOID i wonder will i even get a reply from this review highly unprofessional ppl why on earth work in that sector if you dont like your job DISGRACEFUL”

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Posted 2 years ago

loveholidays.com is rated 1.2 based on 2,368 reviews