loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,368 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,368 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a very very very unprofessional company. The people who work for love Holidays sincerely require customer service training. I have never had such a bad experience when booking a holiday, EVER! I am so upset with the out come. The reason I was unable to attend the planned package holiday was due to covid restrictions which was out of my control, for which I was penalised and charge a significant fee…. I am proceeding with further action as this surely cannot be allowed”

Helpful Report

Posted 2 years ago

“Please NEVER EVER book a holiday through this company. Me and my wife have never experienced such BAD customer service. My wife booked a surprise holiday but realised afterwards we could not make the trip because of covid restrictions. We called right away for a refund realising we will probably loose some money. I am honestly shocked at the attitude and the way we were spoken to by the people who work for this terrible company. I think we went through every person who works in that call centre. No one was willing to help. They had no manners, no knowledge. No people skills what so ever. It’s like they didn’t know what planet they are on. At one point a manager left us on hold for over an hour. I actually then called off my phone to ask why we were still on hold. It turns out he had forgotten about us!!! Any way after 4 hours of talking and being on hold they charged us another £450 to cancel our booking. Please never use this terrible company to book a holiday. Booking a holiday is meant to be a happy easy transition. This company and the people who work for it are a complete shambles.”

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Posted 2 years ago

“I have got the same problem with wrong surname as Malcom Emmanuell!!! They put in to system the wrong names, and then asking of it 25 pounds and Ryanair 115 pounds. Because, they said to change the wrong surname with Flight company first. When I tried to went in to Ryanair site, the email address that they sent to me was wrong, and I could not to see my flight booked and change the names at all. 48 hours after booking you can change the passenger names for free, after 48 hours they asking of you 115 pounds. I havent paid next payment, just with houpe, that they going to contact me, and what do you think? They dont call me at all!! Just try to collect my money with every day message.. I think, there is the reason to contact the police. this is definitely Scamm!!!!!”

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Posted 2 years ago

“Booked a holiday through loveholidays. com, they took a deposit leaving my holiday as pending as my rooms were not available. They offered me a cancellation and refund, I agreed to this, they cancelled it but I received no refund. Please avoid this holiday site as they don't do what they say they will do, they are not to be trusted”

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Posted 2 years ago

“I just recently went to Lanzarote Playa Blanca through LovHolidays. I stayed at Playa Limomes Bungalows for 7 days. We had noise from the hotel behind every afternoon and evening for the whole of he seven days, mostly Karaoke very loud. When I got back I complained by letter to LovHolidays. They asked if I had any video or pictures. Luckily I had take my video camera and did record the noise many times. So I sent that to them and haven't heard anything back. Don't think they thought I would have proof. My experience about LovHolidays is they take your money and disappear, so if you have problems you can't get hold of them. My holiday was ruined and I was more stressed when I got back. Do yourself a favor use a decent travel agent as LovHolidays will destroy your holiday and won't give s dam”

loveholidays.com 1 star review on 13th July 2022

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Posted 2 years ago

“We booked a package holiday with love holiday. Our outbound flight was cancelled. and we where unable to fly out. Trying to get a refund from love holiday is impossible. Their are no people to talk to no phone numbers or email. Just a chat bot which is no help .I will never use this company again.”

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Posted 2 years ago

“avoid them. fraud”

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Posted 2 years ago

“I booked a package holiday through these guys and didn’t think anything more of it. Having been on many package holidays, I’ve never really checked the distance from the airport to the hotel as it’s usually within reason (1 hour or less). Get to the airport and it turns out the hotel is 3 hours drive from the airport the package flies from!! We had to get a taxi to the bus station for €42, a bus down to almeria for €40 and then an 1 hour and 10 minute taxi for €120!! We come to find out there’s a closer airport… Why did would this package not fly into almeria airport for this hotel?! It is my fault admittedly for not checking the distance but it’s not clearly displayed and you just always presume it’s close, I’ve never had anything like this happen to me before. Took us nearly 7 hours to get to the hotel from the airport all in all and my mother is in her 60s, with a bad back, lugging a heavy suitcase around for hours on end. We only brought €210 cash as it was all inclusive hotel and a 4 day trip. Contacted their customer services, sat on hold on the chat for 45 mins, despite logging on when they first opened, to ask if we can change airports, get a transfer or what else can we do, said they could do nothing and don’t seem to care at all once they have your money. Will be putting in a formal complaint.”

Helpful Report

Posted 2 years ago

“Booked a holiday with flexible payment plan and completed the wrb form with deposit. Upon receipt of the confirmation we learned that there was an error with the names. Luckily I had screen shot the original webform, my partner wanted to forward me the details before proceeding as I was away. The first thing a customer would naturally do is to contact the customer support, apparently they cannot be reached at all, no contact telephone or email or even a post. The only way to contact them is via Insta chat which I found it odd. We explained our issue and our expectations is to be dealing with a "Customer Service" but instead it was an arrogant angry 'pimp behaving' person who was extremely defensive not accepting any of our explanation and insisting that the fault lays on us. Bare in mind that we only requested to correct the names, finally the agreed but for an extra charge, just to change names We refused to pay and explained that it is not fair, the arrogant person snapped and said that our order is canceled, no refind will be issued and they will not discuss this booking any further, also threaten us clearly that if we informed our bank they will then dispute and fight back, then he left the chat. We informed our bank that our order was cancelled for no reason from their side, we provided our story and in return, the the arrogant customer care has Don exactly what he said, he informed our bank that we initiated the cancellation and now our moneys are gone.”

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Posted 2 years ago

“I would wholeheartedly recommend this travel agent had an amazing week in dubai booked by this company. Can't thank them enough Raffles the palm. Absolutely amazing hotel. Would also recommend booking at this resort. You won't be disappointed. Thank you to all staff. You were all amazing and the owner should so proud of each and everyone of you. . 01.07.22 to 08.07.22”

loveholidays.com 5 star review on 8th July 2022

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Posted 2 years ago

“Horrible company to deal with. Poor customer service, rude agents on chat and no phone numbers to call. We are still waiting for a refund.”

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Posted 2 years ago

“I will never use these cowboys again, Wizz air cancelled the flights and had no contact from LH takes ages to get through on the online chat then someone takes several minutes to answer just 1 question you ask them, to be told someone will contact me within 7 days they never do, still awaiting there contact and refund, called Wizz Air to be told they refunded LH within 7 days of our flights been cancelled and still no refund from these cowboys, PLEASE DONT USE THEM”

Helpful Report

Posted 2 years ago

“The worst company to book with 😡😡😡😡 save your money and disappointment, hideous, vile, disgusting, can’t believe your still operating 😡”

Helpful Report

Posted 2 years ago

“Reply Report inappropriate content Clare 1 post 1 review 443. Re: Love Holidays 3 Jul 2022, 20:20 AVOID AT ALL COSTS - BUYER BEWARE !!!! Loveholiday is a total sham do not book with them .They are not members with ATRO oi AITO , they deliberately make impossible for customers to raise complaint. The complaint form they refer to doesn’t exist and the only way to contact adviser is through online chat . They will not call you to discuss your issues, or respond via email. When the chat closes down the thread disappears. They only way to attempt to get your money back is by the following : Section 75 Charge back Or a small claim Please avoid at all costs they are crooks”

loveholidays.com 1 star review on 3rd July 2022

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Posted 2 years ago

“I had to cancel my holidays due to my mom accident and health condition. They helped me out to cancel the holidays with no fees. Friendly service, really helpful. I would definitely book another holidays with them once my mom gets better. :)”

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Posted 2 years ago

“This is my experience with them. We went to Antalya, Turkey and stayed at ‘Azure Deluxe’ resort with my family through this company and my grand daughter had her arm twisted and we had to see their nurse, but she couldn’t help us therefore she called a doctor and they took my grand daughter to their small hospital owned by them and they have charged us in Euro1600 for just a small treatment which we were shocked by as it was a RIP OFF. We have the invoice as a proof. I would never ever recommend this company to anyone in my life.😡”

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Posted 2 years ago

“I would give the review no stars if the option was available. I've never had such an impersonal,experience on what was supposed to be a magical week. Where to start, firstly we couldn't check in online, due to love holidays nor providing us with correct log in details. This meant I couldn't check in online meaning we had to pay £55 each at both airports. Then we get to Italy & no airport transfer either way. We then waste the 1st & last day of our mini honeymoon organising public transport & taxis in a country, where we fo not speak the language. We tried to contact Love Holidays via email & phone calls and we got mo response from either. I will NEVER, EVER AGAIN use this joke of a company(and abaddon joke at that)!!!”

loveholidays.com 1 star review on 29th June 2022

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Posted 2 years ago

“do not use love holiday no customer service we payed for transfer which did not turn up, the only way i could contact them was on live chat and asked for a refund . they pretty much dismissed it and said tough so no refund ,again do not use this company”

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Posted 2 years ago

“Terrible company . Lots of customers believe they are a scam . No customer service . No chance to explain faults in booking or make changes . No relationship with the hotels ( mine has never heard of them ) . Avoid at all cost . BEWARE !!!!!”

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Posted 2 years ago

“Disgusting company. Took my money for a booking then sent me an email saying pending. They were unable to secure my booking and offered me another option for over double the price. I requested a refund which they agreed to and then sent me an email with refund of 0.00. I had to start a dispute with support from my bank. Do not use this company.”

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Posted 2 years ago

loveholidays.com is rated 1.2 based on 2,368 reviews