loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,370 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked many holidays with Love Holidays with a satisfactory result. Sometimes the apts were not up to scratch but overall not too bad. But never again. Contact cannot be made apart from giving them money. DO NOT book a Ryanair flight as they do not recognise love holidays as a legit travel agent. STAY AWAY. YOU HAVE BEEN WARNED”

Helpful Report

Posted 3 years ago

“Never Ever again would i book with love holiday's, still waiting for a refund from april 2020, They don't even deserve 1 star!, Ive also just found out that they are not even a member of ABTA now. What a disgraceful company, need to go bust.”

Helpful Report

Posted 3 years ago

“don't use them! they took our money in august and still no flight refund, we have been pushed from pillar to post! from easy jet to love holidays! disgrace, how do you sleep at night!!!!”

Helpful Report

Posted 3 years ago

“Even my bank cannot get my money back! Booked January 2020! Never, never use this company.”

Helpful Report

Posted 3 years ago

“Do a chargeback with your bank and get your money back within hours lets make this company go bust.”

Helpful Report

Posted 3 years ago

“Absolutely dispicable company. Robbed is of 900 euros. Told us we were booking a holiday that coukd be rescheduled and booking confirmation said the same. Now told we cannot and it's non refundable. Can't talk to anyone. They just ignore you. They will only speak on the phone to new holiday bookings to take your card details, after that you're on your own. They are unlawful, untrustworthy and complete gangsters. I don't know how they're operating. Please do not trust”

Helpful Report

Posted 3 years ago

“They promised to credit my trip if I needed to postpone due to Covid-19 with just having to pay the difference in airfare and hotel fee for a different date. However, they only gave me a voucher for $1400 when I paid $2600. This site has terrible customer service and is not trustworthy.”

Helpful Report

Posted 3 years ago

“Before anyone considers booking with Love holidays please take a look at the various Facebook sites that have been set up by disgruntled customers. This company is a joke ran by crooks, there are no phone lines live to speak with anyone, they have been taken to court on numerous occasions and hundreds of CCJ's against them. They now refuse accept recorded delivery letters, customers are still awaiting refunds from March, the CMA have made rulings on them which LH are ignoring and they resigned ABTA. Don't take my word, do your research. Crooks of he worst kind!”

Helpful Report

Posted 3 years ago

“bad company, only there to rio you off”

Helpful Report

Posted 3 years ago

“I hope the company shuts down, they don’t deserve to trade or else they continue to rip off customers! It’s a fraud company! Even after CMA regulators ordered Loveholidays, they are refusing to refund the customers and continuing with unfair practices where our travel is impacted by coronavirus. Apparently I booked a special flight which is non refundable even if I cannot travel and impacted by covid. What a big lie!”

Helpful Report

Posted 3 years ago

“Still waiting for a refund since March I hope the company shuts down they don’t deserve to be selling tickets unprofessional”

Helpful Report

Posted 3 years ago

“I booked 3 holidays thru them first one was fine. Holiday 2 & 3. Not so good! Right at the start of the pandemic had a weekend booked then cancelled a few days before I also had a family holiday booked in August, what I shifted too next year same dates..flights,transfers but hotel same 2020 date!! Where you can’t speak to a human I wasted endless hours on live chat and they gave all the speech it’s in hand check in your manage bookings up until the holiday date came and went then I was advised the hotel hadn’t been cancelled and there was nearly £1800 to pay.. All they could say was have you got travel insurance...Fortunately I have with my bank..I’m currently waiting for them too send me a demand letter? I get the constant reminder email each morning.. Once that arrives and it’s set out I have all live chats screenshotted. Then I’ll consult my travel insurance to get back the £1100 they still have of mine.. Shocking Company Lip Service not Good Service!!!!”

Helpful Report

Posted 3 years ago

“My flight was cancelled and I asked for a refund for my accommodation money I had paid separately due to the fact this holiday was booked on credit notes after the original holiday was cancelled too , the response was it's not close enough to the date of the holiday for us to respond as yet , you can cancel the holiday but you may not get your money back , you can change dates !! I am unable to get to the resort as there is no flight available so they still won't give me a refund or a credit note because the government have said it's safe to travel there even though you need to self isolate on return to the UK. Last time I book with love holidays”

Helpful Report

Posted 3 years ago

“dave holiday in benidorm loveholidays are a joke i have told them my hotel there is closed on the dates there have booked us into the hotel i have been on the live chat line 5 times to try and sort this out and get them to transfer to another hotel not a chance there are useless and very unprofessional i am going to ask for my money back no stars at all”

Helpful Report

Posted 3 years ago

“If I could give -100 I really would. This company is a bloody joke. They cancelled my holiday, on the same day I requested for a refund that was back in September and I am still waiting for my money. They closed their lines and only way to contact them is on chat where the advisors literally copy paste the same information and don’t bother reading what you send. Under the package holiday regulations by law if the company providing the package holiday cancels your holiday they have to refund you in full. Love holiday clearly don’t give a toss about following the law. I have screen shots and evidence of them saying I have to get my refund from my airline who by the way we’re still operating meaning even if I could cancel with them I wouldn’t get any refund unless the booking was cancelled within 24 hours of booking. At this point after ready many many disappointing reviews with same issue as me I am following suit and going the legal way until they start getting bailiffs I guess that’s when they will give me my money.”

Helpful Report

Posted 3 years ago

“My flights were cancelled for a holiday to Turkey (not booked with Love Holiday) in writing Love Holiday agreed to change my holiday to July 2021 once I manage to rebook my flights. Once my flights were rebooked i contacted them three times and someone called me back and said they made a mistake and wont be rebooking my holiday..meaning I loss nearly £8k as the holiday date had past. I have asked several times on chat and messages for someone to contact me and no one has three months later. No CUSTOMER SUPPORT AND REALLY DONT CARE!! DO NOT USE THEM, I WILL NOW FORWARD PAPERWORK TO LAWYERS.”

Helpful Report

Posted 3 years ago

“I had trouble with loveholidays, ignoring all my emails, I even emailed the CEO and was ignored. They made out I agreed to a credit note which I had not agreed to. Most of my ignored messages were stipulating that I did not want a credit note. I took them to small claims court and from when I applied I charged them interest on my money. They allowed it to go as far as days away from bailiffs when they paid up. Interest and my court costs back. They asked me to confirm my payment but decided to treat them in the same manner they treated me and did not respond! It’s your money so get it back.”

Helpful Report

Posted 3 years ago

“I put them in the crown court after waiting a month for a refund. THE BAILIFFS MADE THEM PAY ME .”

Helpful Report

Posted 3 years ago

“Booked a holiday june 2020. Had the holiday cancelled 3 days before due to covid. Ive spent over 6 months ringing emailing to try and sort my deposit refund. They have sent it to a card i informed them had expired. They gave me an email for credit control and 4 emails later still no response. Im actually ready to call it a loss as i have little expectation of recieving my refund let alone an email from themselfs. Cannot contact on phone as due to covid only live chat available and i keep being told to email credit control whò domt reply.”

Helpful Report

Posted 3 years ago

“The consumer body's travel editor Rory Boland said: "Really simple review of Loveholidays - terrible, do not book with them. "You cannot be sure if the package is cancelled when you will get your money back.”

Helpful Report

Posted 3 years ago

loveholidays.com is rated 1.2 based on 2,370 reviews