loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,373 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked an all inclusive hotel in bansko and upon arriving we were given 3 single beds for me and my wife to made do with. Love holidays did not help assist. We then asked for atleast soft drinks and we were charged for this. When complained to hotel and to love holidays again they were unable to help. I mean what hotel offers all inclusive but charges you for basic soft drinks like coke and Fanta. Even alcohol is usually free. Useless company. Don’t trust them”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“This is an awful company with very little business knowledge. They advertised a room in a resort falsely and are claiming they cannot refund me - I have to now dispute it with my bank. Do not bother, better companies out there.”

Helpful Report

Posted 5 years ago

“Never before in 30 years of holidaying abroad have I come across such an ABYSMAL Travel Agent. Their staff DO NOT LISTEN to customer requests, are DISINTERESTED and UNHELPFUL. Having booked for, and paid for the majority of my holiday, when there was an issue, I spoke with them to look for alternatives, which they said they were going to do, however they FAILED to listen, FAILED to help and took the easy route just to cancel my holiday booking WITHOUT ANY PRIOR COMMUNICATION. No professionalism or customer care whatsoever. I will NEVER use this company again”

Helpful Report

Posted 5 years ago

“Dear/sir/madam I didn’t get response from you in my email about return my money So I am going to take my complaint about your agency to the citizen advice bureau it’s a challenging to get refund in my holiday with extra charge which is warranted in that case regards Hamid Niroohmand”

Helpful Report

Posted 5 years ago

“I only gave love holidays 1 star because it did not allow me to leave zero Booked holiday to Tenerife, no problems, hotel was great. Tranfer from the airport was a nightmare, 1 hour at the airport was acceptable as we expected this 2 hours 35 mins after leaving the airport for a the hotel 17 miles away was not, complained on return, love holidays said we should of got a taxi. We got a taxi for return to airport because the coach wanted to pick us up 5 hours before our flight time. Did love holidays care, No not one bit, again they said we should have got a taxi, will never use them again.”

Helpful Report

Posted 5 years ago

“anyone know where go to return from them money back 4 weeks still waiting confirmation they take full payment from my acount”

Helpful Report

Posted 5 years ago

“bookt holidays 4 weeks ago send email 48h send booking confirmation charge money from account still nothing news from them what i can do anymore can recommend?”

Helpful Report

Posted 5 years ago

“After sales service does not deserve even half a star. I booked a holiday to the Solimar beach hotel Tunisia. I stayed for less than 36 hours visited the ( dining room ? ) for 2 breakfasts and 1 dinner. The room was virtually empty and dirty, I have never been in a hotel where your meal ( with no choice ) was just put down in front of you. It was cold the salad was disgusting but the flies were having a feast . The whole place was filthy ,I was eaten alive the first night,. Outside was a health and safety issue. Inside birds flying about.I could carry on . Contacted LH in resort team back in the uk several times only to be told that without photographic proof nothing could be done. I have both photos and videos but was unable to send them. Agreed with customer services to wait until I was back home and would take it from there.As it stands at the moment they have closed my case and believing my evidence. Thankfully I travelled on my own , Paid for a new hotel took a chance on a lift there from a local ( not a taxi to be seen ) MY phone calls cost over £120 . I have had a refund of less than £80 for 5 nights that I did not stay there. I cannot now believe the blog for any hotels that Love Holidays deal with and I would hope that no other person goes through what I had to .FAULTY TOWERS DOES NOT HAVE A LOOK IN. I WONDER IF LH WILL RESPOND TO MY HONEST REVIEW MY HOLIDAY REF NO WAS LOV1202546U.”

Helpful Report

Posted 5 years ago

“Please I beg do not use this company they are scammers”

Helpful Report

Posted 5 years ago

“Absolute joke! Sold a hoilday with water slides for my 3 and 5 year old to find out they are closed and was told I'd have to pay £600 cancellation fee! I fought this and won after manager listened to phone call and discovered it was a sales error!! Changed hotel and arrived in spain last week with no transfer there for us at 11pm as transfer was still in old hotel!!! Had to get a taxi to my hotel 2 hours away costing me €300!! Rang them all week during hoilday for my refund and to ensure transfer was amended! Got fobbed off by 6 different staff telling me it was sorted to finally on the last day get a email saying I had a private transfer day of departure as compensation! No transfer turned up!!! Rang lovehoildays which their words were nothing we can do you will have to pay €300 again on a taxi and send in the receipt!!! Absolutely disgusting it is when I'm a single parent to two children and this was the first time I have taken them alone! No spending money left once paid £600 on taxis!!! Rude and unhelpful staff Will never use again”

Helpful Report

Posted 5 years ago

“They are a rip off, the site is misleading and the pricing is all over the place but whenever they change they always increase. I will never use them again”

Helpful Report

Posted 5 years ago

“AVOID! AVOID ! AVOID ! , Price increased by £600 without any correspondence and that was after holiday confirmation booking confirmed 2 weeks previously , unable to contact to find out why and are in process of cancelling how painful that will be who knows , please use reputable company not these SCAMMING JOKERS !!!!!!!”

Helpful Report

Posted 5 years ago

“Disgusted booked another holiday with them after other got cancelled as one Thomas Cooke flight. Holiday came up as pending apparently suppose get a call back within 48 hours 6 days later nothing. Can not get in touch with them at all.”

Helpful Report

Posted 5 years ago

“Lovehoidays has humiliated me, I booked my ticket mid sept2019 and I was affected by Thomas cook for flight outbound but my hotel and inbound was different. Everyday I call the customer service makes up as they go a long, manager don't care about customers. They owe me over £1000, I am mentally struggling this company should not exist. I will not stop until I get what they owe me, i am arranging a demonstration against abuse of power. They tell to make complaint which takes more time and your money loses its value, if my mental stability goes its because of loveholidays. They display careless behaviour, I have so far spoken three different people and they all tell different thing. The owners should feel ashamed keeping customers mentally hostage, don't trust your holidays and money with love holidays.”

Helpful Report

Posted 5 years ago

“Booked the past 3 years. Excellent service. Flight from USA fantastic even though the company Thomas Cook went bust. Booked up for next year but cannot get through to speak to them. Obviously busy. So, hopefully my holiday will go ahead.”

Helpful Report

Posted 5 years ago

“After booking a all inclusive holiday with love holidays sadly we had Thomas Cook flights . LH emailed to offer one of 3 options -alternative flight ( non available) -another holiday -total refund I requested a refund . In return I received an email stating this would be processed within 72 hrs. 96 hrs later it still wasn’t refunded. I then contacted LH by phone -they said their email was incorrect and refund would take 5 days ..... it’s now day 6 ....no refund -no contact -waiting for a LH to answer phone is unbelievable-on LH site it states refunds will be made straight away ??? This is outrageous-meanwhile any other holidays I’ve chosen ( with different travel companies) have already been taken . Why can’t LH do what they say they are going to do instead of fobbing customers off? Sadly I’m not in a financial position to pay for another holiday until LH has reimbursed me -DREADFUL UNPROFESSIONAL COMPANY -AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“Anyone got advice for me? Booked a holiday with these clowns a week ago, they took the full payment, only to then get a message saying holiday is "pending" so not confirmed. I can't get any response from their "Message" area and have spent hours trying to get someone to pick up the phone. NOTHING so far. Is this a fraudulent site? How do I get to speak with someone?”

Helpful Report

Posted 5 years ago

“Complete lack of customer care/service. Do not assist with any disputes or complaints. Rude staff and internal communication is no existent! Book elsewhere. I have used these a few times but never again and neither will any of my family members. Complete and utter embarrassment of a company.”

Helpful Report

Posted 5 years ago

“Absolutely appalling customer service. We booked a hotel through them, due to Thomas Cook we were unable to travel to Cancun. We have tried for weeks to get in touch with them for the cancellation. The date of the stay has passed and still unable to get in touch as only a phone number left on the website. Got through today and the customer service is absolutely appalling. The man threatened to hang up on me several times and also refused to let me speak to anyone else. This was after being on hold for 28minutes. I would not recommend this company.”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,373 reviews