Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 676 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“My wife and I bought a couple of dills plants to plant with our tomato plants. When we purchased them, they looked pretty bad, almost dead. We asked the associate if they think the plants would make it. She stated that if they don’t, come back and we will replace them. I went back today to get them replaced and customer service stated that Lowe’s cannot return them without the dead plants. This was unreal to me.”

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Posted 7 months ago

“I tried to return 3 valves that my nephew bought for me that were the wrong valves. Because he threw the receipt away, Lowes refused to allow me to exchange, return or even an in store credit. Worst company policy I have ever heard of. What a terrible company to buy from.”

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Posted 7 months ago

“I purchased a kitchenaid dishwasher 11/27/23 and spent $908.46 it stopped working and no I didn't purchase extended warranty. When I called Lowes 1745 Tamiami Trail, Venice, Fl the woman that answered was beyond rude and said it wasn't Lowes problem, I asked for suggestions on repair companies and she stated she didn't know any, when I said my Lowes in Iowa had list of companies she then came up with a phone number to call. I wish I had read Lowes reviews before I spent over $900.00 dollars, our business is also a pro member with Lowes.”

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Posted 7 months ago

“Lowe’s delivered a dryer to us this week and did an excellent job of setting up and removing the old one. Dusinel did a great job. I’d recommend him any time.”

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Posted 7 months ago

“I should have read the reviews before I shipped here. I have been buying appliances from Lowes for years. I have had excellent service. This is my last purchase from Lowes. They will not do a thing for you if your purchase is 1 day beyond 30 days. The Customer Service is terrible. They answer the phone and hand up on you. Read the reviews before you shop here.”

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Posted 7 months ago

“Bardstown lowes went there last night and no one would help in lumber last week they had a guy name Matthew and he would go out of his way to help anyone he was actually doing everybody else job loaded a whole pallet of concrete for me by himself they need more worker like him . Manager stand around like there to good to work”

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Posted 7 months ago

“I had a bad time for $3.17 dollars, I bought two very large hooks and came to exchange them for smaller ones. It's not that I wanted the $3.17 dollars. Unfortunately I couldn't find the receipt, I paid in cash because it was such an insignificant amount. That was at a media show at Lowes in Royal Palm Beach, Monica didn't even want to listen to me, she treated me like trash, I asked to speak to the manager Debbie, she also came with an attitude, at least she let me explain that I wanted a smaller hook. After showing my license, she gave me a credit. What I changed cost that same $3.17. That's why I never go into Lowes, they are very ridiculous. I imagine if it had been $20 dollars, you can see that they are faltering, homedepot never makes those ridiculous things for $3.17”

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Posted 7 months ago

“I ordered a fence for my yard . I spent a total of $8000 dollars. I ordered it in April we are now at the end of May. They delivered half my product that is sitting in my drive doing nothing . Im still waiting on 30 post and caps. Ive been on the phone with corporate and managers of the store sales team members the contractor and no help with getting the product i need . Iam at war with all my neighbors because i was told to take down my fence and now they all have walk their dogs everyday. This company is horrible do not do business with . Hire someone private. I even had managers from the west windsor store in N.j. walk away from me while i was on the phone with sales team his name was Rob . I left the store very upset. I want to cancel the order but i feel i will loose more then gain at this time . I will never ever do anything with company they all are trained to lie to their customer especially when they say we will call you in 2 days with answers. I highly warn everyone.”

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Posted 7 months ago

“Lowes in Hanover Pa. manager Wayne is the Best! We went in looking for a riding mower and he helped us with getting one and tipped us on how to use it and what fluids to put in it. He was Great! I highly recommend reaching out to Wayne while shopping Lowes to help you with all your needs. Thanks Wayne! The Christoffersons”

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Posted 8 months ago

“I had an acct with a credit limit of a whopping $179. for 2 years. I was never late on a payment here, or any of my charges. I lost my card and called to get a replacement and was informed my acct was closed a month ago because they did a periodical review and TransUnion said I have too many open cards with high balances. Never missed a payment on anything. Menards just gained a new customer, along with all my family. Their prices are better on most merchandise anyway.”

Helpful Report

Posted 8 months ago

“It’s Mother’s Day, and it’s get my new refrigerator delivered. Two large men, claim when they go to move my old refrigerator, they can’t touch any copper pipes!! They hand me the wrench to undue the piping from my old refrigerator. I am a senior citizen, woman and in a dress!!! I was furious and crying. Water came out of the pipe, the water line was hooked up. I didn’t know it was. I never had an ice maker attached to my old refrigerator. The two thugs just stood there doing NOTHING! I turned the main water off, not knowing where the shut off valve was. Now what!! Without knowing where the water line was, I had to take the wrench and attach my old refrigerator line back up. I was on my hands and knees again. The younger of the two, finally grabbed the wrench from me and tightened it up. No one ever mentioned this would be an issue and WTF, there are copper pipes all over the place! How rude and disrespectful not to do this for me. They left the new refrigerator but also the old one. I had to hire someone else to cap off my old refrigerator. Now Lowe’s will not be picking my old refrigerator up until next week!! Lowe’s your level of customer service sucks! You hire these 3rd party delivery companies. I hold you accountable.”

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Posted 8 months ago

“I bought a power washer not even 2 years ago. After 3 uses of this Simpson Honda brand 3200 gas washer, it is leaking in places I didn’t think it could. Of course, you have 90 days to return and can buy an extended plan. The Bloomfield, CT Lowe’s was horrible. It took me 1 hour to speak to a human being. Then I got the typical BS. The manager admitted making like $15/hour and treated me like I was bothering her, not looking for anyway to help. Welcome to modern America. After 3 uses, my $400 investment is useless and Lowe’s does care. These workers make minimum wage and could care less.”

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Posted 8 months ago

“Worst customer service ever received my item damaged and it’s taking forever to get it fixed would never use Lowe’s again only Home Depot and would tell everyone to do the same. If I could give zero stars I would.”

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Posted 8 months ago

“bought a washer and dryer delivered and hooked up well tried to hook up the dryer and wired it wrong electrician said he couldn't explain why the house didn't burn to the ground but be thankful so after almost 1300.00 later and now going on a month of trying to get the right person on the phone they say there reimbursing me for money spent to fix their mistakes there say look for a check in the mail with in the next 5 to 7 weeks wow bet they wouldn't wait 5 to 7 weeks for you to pay them just saying and now found out if your LG dryer is not vented with metal stove pip and you have a problem with in the 1st year and LG comes out they will void your warranty lowes does not let you no this but if you look on home depot website they have a very nice video an how to do it correctly but don't look on lowes website because there is nothing there that even says that is the way LG wants them hooked up long story short do not buy appliances from lowes”

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Posted 8 months ago

“If ordering anything via delivery; try Menards. Lowes is horrible and accepts no accountability. Madd a order the 8th for the 11th. Even scheduled the delivery via the phone to verify. 11th arrived and now show, no call, nothing. So I check email only to see they rescheduled it for the 25th. No call of notification or anything. So I call the ask them wtf. Then they said they have it scheduled for the 21st. Christ on a crutch. They try to blame miscommunication. I say BS there was no miscommunication I now have 3 emails with 3 different delivery dates and a huge ass hole in the side of my house waiting for material to add the balcony. I can only i.agine the water damage that will occur and I will have to deal with due to thier inability to run their simple logistics. No one is stupid enough to open up a house 3 weeks before delivery date. But opening it up a day or 2 prior is normal. Like I said I would recommend Menards. At least they contact u via phone email and text when they change schedule. But as a home owner, I would NOT trust Lowes to thier ass to the toilet. Florence KY location.”

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Posted 8 months ago

“I’m very disappointed in this company . This is the second time I placed an order for appliances and an issue occurs. This time a day before the delivery of my fridge the order was cancelled. Now what’s upsetting is I made arrangements for this fridge and my order was not fulfilled even though delivery was confirmed a few days before. I believe because I caught the fridge half off they didn’t want to honor it. No one even tried to rectify the issue. I will never ever order anything else from Lowe’s .”

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Posted 8 months ago

“Congratulations Lowes! I never write reviews, but this level of corporate stupidity and lack customer care requires a review. I came in to return 3 tubes of OSI, a common caulk product, because I accidentally bought the wrong color. I told the customer service girl (I say girl because she couldn't have been over 18) that I could just take a credit because I was going to literally exchange these tubes for white. First she told me that "we don't do that anymore". Why? "I don't know, just a policy change, I guess." Okay, what are my other options? I don't have the receipt and my card that I use for home reno purposes was recently stolen and subsequently replaced, so when we tried to bring up my purchases with the card number, it didn't come up. So she tells me that they can't take it back. Add to that, the fact that the require me to scan my husband's military ID if I want to buy anything using his military discount. So, all the way around, Lowes has figured out how to 1) alienate good customers with poor customer policymaking, and 2) hand business to thier bigger competitor, Home Depot. I never thought I'd be singing Hone Depots praises, but by contrast, they are much more sensible with thier customer policies and service. Bye bye, Lowes. Thanks for nothing.”

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Posted 8 months ago

“I bought a $200 tool that boasted a 5 year warranty. I used it exactly 5 times. Lowes refused to help because I didn’t buy the extended warranty at the time of purchase. I just wanted to exchange it for a tool that worked. I had a valid receipt and the tool was in the original box. Lowes is the sole local vendor for Kobalt tools. Eff Lowes. Eff Kobalt. They are LIARS”

Helpful Report

Posted 8 months ago

“2024-05-08 These comments are about our experience purchasing paint products from Lowes. We learned this past weekend that the purchaser of any brand of paint product in a can has two deadlines. The first deadline is that the paint is not returnable for any reason after 30 days. Additionally, if you want to change the tint of the paint that you purchased, you can only get the tint changed within the first 30 days after you purchased the paint product. After 30 days, Lowes paint department will not add any additional tint to the product you purchased. Lowes paint staff told my wife that the only thing they could do regarding tint was to sell her a new quart or gallon of the same paint that she had purchased and tint it to satisfy her. She was also told that perhaps she could add that new paint to her existing gallon of paint that was purchased within the past 6 or 7 weeks to find out if she liked the new tint. When I got home I called the local Home Depot paint department and when I told them my experience at Lowes the gentleman there commented that that practice was outrageous and that we should go back to Lowes and speak with the store manager. The paint department representative at Home Depot added that as long as they are changing the tint of a Home Depot purchased paint product they don't care how old the paint is... he added it could be years old. This morning my wife returned to Lowes and attempted to speak with a manager. She learned that their policy stands. Because the quart of paint that we just purchased this past weekend was not yet 30 days old she returned it to Lowes for a full refund. If you want to purchase paint from Lowes for a project you are working on remember that you are working under a 30 day time frame limit. If you don't want to deal with the Lowes policy, consider going to Home Depot or one of your local paint stores. Thank you.”

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Posted 8 months ago

“Lowes has the worst customer service than any other company I have worked with. Do not purchase Pella windows from them, the company is very unorganized and will not follow up with issues unless you make it your problem, even if you call them several times. When my new windows were installed the 3rd party company did a good job installing them. They noted that one of the windows was cracked and another one was short part of the locking system.. guess what this became my problem. No one from the installer or Lowes followed up ordering the replacements or missing parts. I have been in contact with Lowes several times and I feel like I am getting the run around. Just got off the phone with Lowes again and they are telling me the locking system will be coming the first part of June. Over a month after the windows have been installed. Also no date was offered for the replacement for the crack window. So beware Lowes is the most unorganized company to work with and seems that they really don't care when it comes to customer service”

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Posted 8 months ago

Lowes is rated 1.6 based on 676 reviews