Name: Lowes
Rating: 1.57

“I really don't know know where to Start. I ordered a backyard playset back in April for my kids/my sons birthday. I ordered it well before summer started and before his May birthday so we can have it in time. 2 weeks go by and nothing, no email regarding shipment or anything, a month goes by and I'm wondering where is the playset? I call lowes customer service and they tell me to call backyard products. I call back yard products and they have no clue. They finally find it and it's at the distribution center they "think". So they confirm I'll be getting in in 2 weeks and not to worry. We'll 2 weeks go by l of a sudden I see in my bank a refund for the full amount for the playset by lowes. So I call backyard products and they tell me I'm still getting it and since it's been like 2 months and lots and lots and lots of phones calls I will still get it and that refund was supposed to happen. So they gave me a tracking number and I look it up and it's been sitting at lowes 907 distribution center since June 16th. So I call them and they can't find it and then they say we'll you got your refund I don't know why we would resend it to you. Then I had to exain to them the entire story and how yes I did get that refund but backyard products said they are sending it anyway. So I then backyard products and back and forth AGAIN they reassured me I was still getting it. So TODAY Elizabeth over at the 907 lowes distribution center calls me and says we for sure for d your order but our supervisor said if you still want it your gonna have to re buy it again...at this point I'm so tired, I've given up and now I don't even want ro re buy it. I was told I didn't have to and that since it wasn't even my fault I would still get it. I am not a free loader and I don't ever accept free things. But I've gone through phone calls and phone calls for 3 months now of just waiting and waiting and beating around the bush. And finally it just boils down to lowes wanting me to re buy it after all this time and wasted time on calls and waiting for 45 mins to even talk to someone I told them I just don't want it anymore. I feel like lowes has failed me as a customer. I always go to lowes over any other store. And to get treated like this? I'm never ever going to another lowes again and I'm telling all of my friends and family not to ever go there. I also have about 3,000 friends on Facebook I don't mind making a post for them to read and see how I was treated. This is absolutely not right and I don't think i will ever get over this horrid experience. Thank you”

Helpful Report

Posted 2 years ago

“Thursday June 16, 2022. Went in to the Gonzales, Louisiana store to purchase a new washing machine & dryer. I purchased a Whirlpool set because the sales guy said they had them both in stock. I asked when they could be delivered and he said "tomorrow." I then asked who could swap the hinges on the dryer door and the sales guy said "the third party delivery company would do it." The sales guy also said he would include a three and four prong cord for the dryer so they would have whichever they needed for the install. Friday, June 17, 2022. The third party delivery truck arrived. With only the dryer, only a three prong cord for the dryer (needed the four) and no washing machine. I called Lowes about the washing machine, explained the situation and was put on hold, and the call disconnected. I called back, explained the situation to another customer service rep and was told the washing machines were on back order and they didn't know when they were coming in, was put on hold again and the call disconnected again. Meanwhile the third party company called their office to report the issue in an attempt to help. I called Lowes a third time and asked to speak to a manager. I explained the issue again and the manager said they would locate a washing machine in Baton Rouge and get it and a four prong cord delivered on Sunday for everything to be hooked up and installation completed. I accepted delivery of the dryer and waited for Sunday delivery of the washing machine and installation of all. Sunday, June 19, 2022. The third party delivery truck arrived on Sunday with the washing machine and NO FOUR PRONG CORD FOR THE DRYER. I called Lowes, got put on hold and disconnected. I called a second time, asked for a manager and was put on hold and disconnected again. I called a third time, spoke to a manager and arranged for a four prong cord to be waiting at customer service and my boyfriend went to Lowes (5 minutes away) to exchange the three prong for the four prong. Meanwhile the third party delivery person hooked up the water to the washing machine and agreed to switch the dryer door hinges. When the dryer door was swapped the delivery driver wanted me to sign for the washing machine and I told him the dryer cord would be here in five minutes. He refused to stay and install the dryer. I stated that Lowe's said he would wait and install the dryer and he stated "I'm not staying, we have to leave." So now I have a washing machine that is hooked up but not level and a dryer that is not completely installed??? So I called Lowes again to complain to a manager. She said she called the third party company and they told the delivery guys to turn around and come back. So, my boyfriend and I had to level the washing machine, hook up the dryer cord to the dryer, raise the dryer legs, and also found one of the screws to the door that the deliver guy dropped and left off the dryer door. The delivery guy arrived later and stated that the dryer wasn't hooked up correctly and it would void the warranty so he helped get it hooked up. So...if the appliances are not hooked up correctly and it voids the warranty...who's responsibility is it to make sure they are hooked up correctly, Lowes, the third party delivery company or the customer? I have been a customer of Lowes for 22 years and I have never had customer service like this before. I am very disappointed in substandard level of sales, delivery, installation and all around customer service experience I have received.”

Helpful Report

Posted 2 years ago

“The appliance return policy is a joke. You have 48 hours to return a appliance. Seriously. 48 hours? You buy a range for your kitchen that’s being remodeled and you only have 48 hours to return it. We bought it Friday night after work. Monday when it was to be installed is over 48 hours so finding out it didn’t work then is to late to return it. I will never darken the door of a lowes store again. The manager was very rude when I called and told me to sell it on market place. They have lost me for a customer. I’m sure they don’t care but hopefully me writing this will save someone the hassle I’ve been through.”

Helpful Report

Posted 2 years ago

“Summerville, SC. Lowes has the worst customer service and the store has gone down hill it is the worst. I would recommend not buying anything from this store. They will steal your money and cut and run. The return policy should have better limitations and better employee judgment. I bought a few small items Friday lost my receipt, returned them the next day and they refused to refund my money or at least get me a store credit. First the items were not damaged still in the package and second the cashier was the same cashier when I purchased the items on Friday and remember me which she stated. The items were from that location Summerville, SC and from what I was told I still had so many days allowed to return them but since the computer stated that the items were not allowed to be returned without a receipt the store employee stated she could not give me my money back or a store credit? I told them to keep the items and that she could throw them away because they were no longer needed. She gave me an additute. If anyone should of been upset even when she knew I purchased the items at the store then refused to help me, refund my money or even give me a store credit. To me that is theif and not the first time this has happened. I will no longer use Lowes due to very poor cusyomer service repeatedly at this location, common sense is so hard to find. It has gone downhill and it is just a terrible store with bad employees. I will be using Home Depot from now on across the street. The store was cleaner and with better customer service. Keep stealing money from the customers.”

Helpful Report

Posted 2 years ago

“We went to Lowe's in Gulfport MS because online said they ha a kitchenaid dishwasher in stock in the store. The salesman said that was the display and they don't sell displayed dishwashers, but Waveland store has 2. We went to Waveland store and the salesman said the computer says they have 2 one is the display and he couldn't find the other one but he can order 1 to be shipped to the Waveland store and we can pick it up on June 10th. He said to call before we come to make sure it came in on the truck. So this morning I called and ask if the dishwasher had came in and was told it was there. We drove to Waveland and after waiting 45 minutes the guy brings out a beat up very old looking dishwasher. Then said it's the display and it's the only one they have in the store that the salesman didn't order it from the warehouse. He made the purchase took our money but didn't order it. Lowe's did give us a refund. We will not be ordering anything from Lowe's anymore.”

Helpful Report

Posted 2 years ago

“We ordered a refrigerator on May 15th and was scheduled for delivery on Friday, May 20th. When we ordered, there were 25 at the distribution center in NJ. We waited all day and no delivery. We went back to the store to rectify the situation. They then scheduled a delivery on Tuesday, May 24. The refrigerator arrived severely dented a two places. We didn't accept delivery and try to order another one. Tim the manager didn't give any specific date when a new one was to be delivered. I got a call saying there will be a delivery on Saturday, May 28. Later on Matt called me again saying no delivery. We went to home Depot and ordered a new refrigerator on May 29 and canceled the order at Lowes. HD promised delivery on Friday, June 3rd. No issues and even a better deal. Don't buy from Lowes. they don't know what they're doing.”

Helpful Report

Posted 2 years ago

“delivery in store promise delivery between 8.00 AM 12.00 PM delivery call on scheduled day and inform delivery between 11.00AM and 3.00PM they ruined the whole day Try to call the store takes 30 minutes to answer and they blame the customer not their employees it's waste of time to call the store”

Helpful Report

Posted 2 years ago

“Ordered a washing machine and was told delivery would be on a Tuesday. Not delivered. Went to store in Temecula and manager promised it would be here next day. Next day came and lord and behold I got a call and said the only washing machine they had left and it’s damaged. Now it’s to be delivered on Friday. Yeah right. All lip service.”

Helpful Report

Posted 2 years ago

“I paid lowes to install 9 windows. They could only install 6 because 3 were measured incorrectly. Lowes refunded the 3 Windows’s but pocketed the labor for a service the 3 windows on labor provided. Horrible way to treat customers but guess it adds to profit margin.”

Helpful Report

Posted 2 years ago

“We bought washer dryer , and mini fridge, the lake city fl store we live an hour and a half away, couldn't pick up at that time as we had driven car, the following day, returned with my 7.3 diesel F 250, to pickup purchases, Well, Surprise...that appliances had been sold to another customer Typical Lowes. I've got 12 hours time 75 dollars in fuel. And a trip to best buy to buy appliances, should have gone there First, The Manager did do what's he's paid to do, repeatedly saying I'm sorry. I'm sorry, lost count how many times. But I do agree, he's Sorry working for an even Sorrier Company, needless to say we will never d o business with them again, not they're concerned. Another victim is in line behind us.”

Helpful Report

Posted 2 years ago

“My husband and I went to Lowe's west 410 to purchase a new commode. We needed help with purchasing and loading of the product. Met an Army Veteran employee named Billy who helped us with the whole process. From the picking out of product to paying and loading into vehicle, Billy led us through the whole process with a smile and friendly cajoling. Made us feel really appreciated. We need more people like Billy in the retail business. Thank Billy and God bless the company you employee through. You are a treasure!!!!”

Helpful Report

Posted 2 years ago

“They can be helpful. At least they don't lie like some other companies”

Helpful Report

Posted 2 years ago

“I paid to get a order of windows delivered on 5/22/22. They gave me a delivery date of 5/23/22. I tried calling lowes delivery at 8:30 no answer. Tried calling customer service no answer. After trying several times. I called the pro desk and a lady told me the windows were on the delivery truck and I had a window between 10 and 2. After about 20 minutes I get a call from my wife telling me lowes called her and said the windows were at the store and she would let her know when they get put on the truck. So I tried calling the store back and after not getting anyone in customer service or the window department again. I finally get in touch with delivery and the lady took my number and is suppose to call when they get picked up. This the sorry customer service. Lowes don't care about anyone after the sale. Why can't you give someone a time for delivery instead of them losing a hole day not knowing if I am getting a delivery or not. I am just wondering if all lowes are this sorry are if it is just the Rock hill, SC store. They change managers and it still the same results. Customer service is poor.”

Helpful Report

Posted 2 years ago

“Online Order Failure and Disgraceful Customer Service - From beginning to end Lowes failed to complete an online order. They lied in writing and made their Customer Service personnel lie. The sequence of events are as follows: April 19, 2022 - Ordered online a $2,500 riding mower. To receive a 5% discount on the mower I applied for a Lowes credit card. Credit card application and order were approved the same day. Delivery date for mower was April 29, 2022. April 27, 2022 - Received an email stating that the order was cancelled due to the payment unable to be processed. The email read as follows: Dear Frank, We’re unable to process payment for order #889071531. Please be advised that your order may be delayed or cancelled, as it cannot be processed until the payment issue is resolved. To resolve this issue, please do the following: • Reach out to your bank. If you’re unsure why this transaction couldn’t be processed, please contact your bank first for more information. • Have an alternate payment method ready. If you’re still having trouble determining the issue, please call Lowe’s Customer Care at 1-800-445-6937 and have an alternate payment method ready just in case. Reach out to my bank? My bank has nothing to do with this, I assumed it was the Bank Lowes uses to process credit card transactions: Synchrony Bank. I called their Customer Service number and inquired. They stated that they declined payment but reinstated the payment immediately and had no explanation as to why the payment was declined. I told them my order was cancelled. They cheerfully stated that now “You can get the order straightened out with Lowes.” I stated that they were the ones that had the order cancelled for no apparent reason and now you are telling me to go get it straightened out with Lowes. There was at least 15 seconds of silence. They admitted that there was nothing they could do to help that situation. I called Lowes Customer Service. Let me state first, Lowes Customer Service agents try every way they can to be helpful. However, the only information that they can provide is the same information that any customer has if they look up their order or on their MyLowes account. If any situation out of the ordinary, like mine is presented, the Customer Service agent has no other information. Lowes throws these agents under the bus. Lowes management should be ashamed for what they do to them and their customers. I’m sure they are not. The Customer Service agent I talked to said he would do whatever he could to get the original order and delivery dates completed. He did try and I received email confirmation that the mower would be delivered on April 29. 2022 as per the original order. However that never happened and a continual stream of lies, IN WRITING, began. 4/28/2022 – Received an email that the order delivery date has been changed to 5/3/2022. 5/2/2022 – Received an email that the order delivery date has been changed to 5/6/2022. 5/5/2022 – Received an email that the order delivery date has been changed to 5/10/2022. 5/9/2022 – Received an email that the order delivery date has been changed to 5/13/2022. 5/12/2022 – Received an email that the order delivery date has been changed to 5/17/2022. 5/16/2022 – Received an email that the order delivery date has been changed to 5/20/2022. 5/19/2022 – Received an email that the order delivery date has been changed to 5/24/2022. These will go on forever. These were nothing but computer-generated emails that have no information about why the delivery was cancelled. As described in the following I tried to find out actual information concerning the order but got nothing but lies. I finally called Lowes Customer Service to inquire after the notice received on May 5, 2022. They said, “Yes the mower will be delivered on 5/10/22, we have the information about your order you can also look it up online.” I asked what they were looking at, it was the same page I was looking at on my computer when I log into MyLowes account. It’s the same information that was on each of the preceding emails that changed the delivery date. I asked for any information that would verify I would receive the mower. They had none. I asked if the Lowes store that is fulfilling the order have more information. They did not know. I called the Maplewood Missouri Lowes store which was indicated as the store fulfilling the order. I called that store and asked for Customer Service. I asked them about the order and provided the order number and description of the item. The individual I talked to tried to be as helpful as he could. However, he stated that no mower is expected to be delivered, had no knowledge of my order and could not help any further. I thanked him for his time. Just another Lowes employee thrown under the bus my Lowes management. I called Lowes Customer Service back. Got another Customer Service agent who again tried to be as helpful as possible but had no information other than what I can see when I look up my order. I told her I do not believe what is in the email or what is on my online account. I also told her what I has found out from the Maplewood Lowes. She stated that she would call someone higher up to see if any information is available. I was on hold for a few minutes, and she came back with information she received from someone higher up that confirmed the order would arrive on 5/10/2022. She stated that a dealer had the order and provided a PO Number 208798215. I asked for the phone number of the dealer and she provided. I thanked her for her effort and again said I do not believe anything stated on my account as to delivery date is true. I called the phone number she provided and it turned out to be a John Deere dealer in Colorado Springs, Colorado. I told them that I was inquiring about a mower and I got their contact information from Lowes Customer Service. They put me in contact with their Service Advisor, Amanda. She asked for the mowers serial number before they could proceed. ?????? I told her I don’t even have the mower and therefore no serial number. I described the situation, the order number, PO Number that, apparently, they should be able to reference and the fulfillment store location in Maplewood Missouri. She stated that they have nothing to do with any Lowes store in Missouri and has no information about a mower going to Missouri and have no information about any PO Number 208798215. I thanked her for the information. She was concerned, honest and asked for my contact information as she wanted to further follow-up (which she did). I thanked her for her time. I felt terrible for the Lowes Customer Service agent. She really tried to convince me that my mower would be ready and delivered on 5/10/2022. She said it was right on their on the screen, my order was being prepared it will be delivered on 5/10/2022. She was certain, she had been told by management it would be delivered and she was trying to convince me. She was given a dealer contact and a PO Number given to her by management supporting her claim it would be delivered on 5/10/2022. However, she was being lied to by Lowes management and then unknowingly lied to me. What kind of a company does that! Makes their employees lie to customers, puts them in that kind of situation and then throws them under the bus. To me she seemed like someone that is trying to do the best job she could, wanted to help a customer solve a problem, wants a job, and works hard at keeping it and Lowes management treats her like that. As an attempt to get a mower I sent an email to a local John Deere dealer. In the email I described the mower that I wanted and asked if they would follow up. Within 20 minutes I received a call from the dealer representative. He told me that the model mower I was trying to buy was in limited supply and the reasons for the limited supply, but he could get me the mower. He could guarantee a delivery date in August. This was a company probably a fraction of the size of Lowes yet they could provide honest information, a real delivery date and knew how and when they could get me the mower I needed. On 5/10/2022 I received a call from John Deere corporate Customer Service. They had received a call from the John Deere dealer in Colorado Springs (Amanda who said she would follow-up, thanks Amanda) and wanted to follow-up. They explained that they were concerned about the information I received from Lowes and wanted to know details. I explained all. She then told me the same information I received from the Local John Deere dealer. That information was completely true and up to date as best she could provide. Totally honest and up front about everything, and John Deere CALLED ME. That is the way Customer Service should operate. Things may not always go as planned in retail sales but at least being honest and up front with the customer is the best approach. Congratulations JOHN DEERE, for my situation, you are a great example of how to manage your company and deal with customers and situations that don’t always work right. You could certainly show Lowes how it is done or drop Lowes as a John Deere dealer, they are an embarrassment to John Deere. I now have a way to proceed to get my mower. Deal with a reputable John Deere dealer like the one I called. Certainly not from Lowes. I will also post this Lowes review on every review site possible. I will also cancel my Lowes credit card and shop at any other hardware outlet. I have never had an issue in any Lowes store but now knowing how they treat their employees, I would rather not have anything to do with them. Hope this helps anyone avoid a similar situation or just make you aware of the disgraceful policies and actions Lowes has for their employees.”

Helpful Report

Posted 2 years ago

“I ordered 2 identical towel rings and arranged to pay postage on the Lowes Website equal to more than a third of the cost of just one towel ring. Only one towel ring got delivered because the site was ambiguous at best. Most online merchants do the entire shipping charge when the cost is totaled, and the charge applies to the entire worder. I wouldn't have chosen to pay $6 to order a $15 item, especially if I knew I would still have to drive to the store and pick up the second item in person. The site needs to be made more understandable and user friendly or someone doing the packing and shipping needs to contact the customer when an order has an inconsistency like this. I think the second towel ring should be mailed to me for free.”

Helpful Report

Posted 2 years ago

“I worked at Lowes about five years ago and I started at Lowes on College Park Drive, Conroe, TX. I needed a part time job and I previously enjoyed working there. Boy has it changed. First you are treated and talked to like you are crap. I was running late one day and I called in and spoke with a Head Cashier who said it was all right. I got to the store and saw another Head Cashier and she said you were supposed to be here... The head cashier I has already spoke to interrupted and said He called in. She then told me she (the other head cashier) was about to let you have it. So there is no communication. Another time I was sent to the garden center where at times it is extremely hot (later I found out this is where they send cashiers they don't want to be bothered with) I relieved a young lady for lunch who had been out there all morning. She asked me to let the head cashiers know she had been out there all day. When I told the head cashier that she said "She don't run nothing she's going back out there. So that shows how they treat their subordinates. So you would think they would have their stuff together NOT!!. One manager left to go to another store. I came in several times and commented to the head cashier that we were low on bags. It eventually got to where they had to go to Office Depot to purchase bags... I know this because that is my other part time job and I rang up the order. This was two months after the manager left, two months and no one took it upon themselves to check into getting some bags. I have to add this also when a cashier needs help they are told to call a number to get a head cashier. I have called the number several times with no answer, so I walk up to the customer service area to get help and then I get yelled at for leaving my register. The head cashier that was getting ready to tear me a new one was in a cashier meeting sitting on the floor wrapped up in a blanket sleeping. Someone really to look up to. At this point if I had a choice of going back to Lowes or living in a cardboard box I would choose the cardboard box. Rating would have been a zero if I could have left that rating.”

Helpful Report

Posted 2 years ago

“If only ZERO stars were an option! Do not go to Lowes for windows! I ordered my 29 windows in Sept 2021 - installation to ge completed by late November. Finally 26 out of 29 windows installed week of Christmas however due to an order mishap, the last 3 were installed in April. AND Here we are 3rd week of May 2022 and I’m still waiting for 14 windows to be wrapped. I’ve spoken to several Lowes installation reps who make empty promises … I’ve had friends build new homes quicker. Lowes is a joke!!!”

Helpful Report

Posted 2 years ago

“I ordered a fridge, not knowing lowes used a sketchy third party delivery company. They guys coming to my home looked a mess and were very unprofessional. My request for them to wear a mask has led me to still not having a fridge. this is day 3 now of my families suffering. I asked them to mask up before entering my home, they asked why and told me they didnt have mask on there truck. I told them store was right up the street they could get some there. I told them COVID and Flu is out here and I didn't want to risk my family getting sick because we have an upcoming vacation and I needed to protect my home. They called their manage and she called me telling me covid is non existent and she doesn't require them to wear mask at all. I explained to her I have to protect my family and wether or not it is required by there company it my home and my preference its required by me. She then contacted Lowes and told them I said my family had covid and they will not deliver the fridge. Day 2 I was told my fridge would come today, and before deliery Tim W. with Lowes called me and told me that they will not eliver because they werre told my family has covid. I explained to him what happened and that was not the case he then had me contact Amy Long (belleville east Lowes) I talked to her and explained what the situation was. She was very inconsiderate of the fact that my family and I are still without a fridge, and basically said there was nothing they could do I need to call the third party company. Why do I need to contact them I purchased a fridge with Loew not the third party company. I paid lowes not the third party company. I asked her how would she feel if all she was doing was trying to protect her family and was treated this way all because I requested them to wear a mask before entering my home. Her reply was I can give you your refund there's no need to come up here for it. Are you serious!!!! the is by far the worst experience I have ever had with a company and I was a loyal customer of lowes until now. How could you all even have dealings with a third party company that does not respect people preferences. This says a lot about the cooporation and who is running things. And we still have no fridge all because I asked the sketchy delivery men to mask up before entering my home.”

Helpful Report

Posted 2 years ago

“Items mark down and manager refuse to sell at that price No customer service store located at 6600 Dykes Rd Southwest Ranches Fl.”

Helpful Report

Posted 2 years ago

“If I could give zero stars, I would. We signed a contract in September 2021 for the purchase and installation of windows and sliding glass doors. The estimated date of delivery was January 2022. When January arrived, the date was perpetually pushed back. Some of the product was delivered mid-March and the installation process began March 30. The subcontractors installed 2 sliding glass doors improperly (they have failed inspection) and left 3 inch gaps in our stucco surrounding the sliders. The subcontractors also installed a large bay window which they either cracked the frame of while installing or installed a damaged product. Because Lowe's is the permit runner, Lowe's is responsible for contacting the inspector to do a partial inspection in order to move forward with finishing this project--Lowe's never did. I was told repeatedly that because of the way the permit is written, they could not have a partial inspection completed. Finally, after a month of exposed stucco and improperly installed product, I spoke with my municipality personally. The inspector was at our home in less than 24 hours. Lowe's NEVER even tried to help with this part of the process and LIED over the phone. Following the inspection, I was the one left responsible for getting the inspection report to the subcontractors because apparently Lowe's doesn't care at all about their customers. Now the subcontractors are dragging their feet to come fix the damages and failed items. This is not a supply issue now, this is negligence. Lowe's cannot tell us when the rest of our product will arrive or when we will have the damages repaired. We are looking into any and all legal options at this point to remedy the situation. DO NOT HIRE LOWE'S FOR WINDOW AND DOOR INSTALLATION.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Lowes Reviews