Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 764 Reviews

12 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 764 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

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“I purchased a Whirlpool washing machine from Lowe's in Houston on Loop 610 W. Purchase date 10/9/2022 and delivery 10/13/2022. Within two weeks the machine sprung an oil leak. Lowe's would not replace and instead referred me to Whirlpool Warranty. It took two weeks for the repair service to come out. I was informed part would need to be ordered and repair would be made in two weeks. Dec. 1 I was informed repair will be made Dec. 14, six weeks after machine broke. Now I am afraid this may be a lemon. Laundromat expenses are $25.00 a week. I bought a faulty product and have not had timely service. I will no longer shop at Lowe's or buy another Whirlpool product.”

Helpful Report

Posted 2 years ago

“I purchased a range yesterday at Lowes Keizer, the person checked and verified that there was one in stock so I purchased it for pickup today, she even filled out the tag for it to be on hold for pickup. I showed up this morning with my truck and the appliance person in appliances said they didn't have one, I rebutted stating the person was placing the sticker on it but he couldn't find it and made the comment she ordered it and should be in Monday. That's not what she told us because I watched her make out the hold sticker with a bold sharpy. I highly suspect that someone at Lowes sold it out from under me and ordered another putting me on hold. This is BS to be told they have one and they don't, plus I heard they did away with the veteran discounts, I guess I'll be shopping at Home Depot from now on.”

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Posted 2 years ago

“Went to the Lowes on 1500 North Croatan Highway in Kill Devil Hills NC. I have been going there for years. I had a piece of lumber to be cut. I could not find anyone to assist. I went up to the managers counter. The manager said he would not cut this. He handed me a hand saw and said I could do it. I left and went to Home Depot and had them take care of it.”

Helpful Report

Posted 2 years ago

“I had an in store credit and wanted to purchase an item online that they did not offer in the store. I could not purchase the item using the in store credited. The store and customer service over the phone would not accept my payment with in store credit. They said it was a policy, that I can't use in store credit for an online purchase. I'm taking my business elsewhere, over $55, where I already spent my money.”

Helpful Report

Posted 2 years ago

“I am a contractor in Issaquah and have shopped the Issaquah Washington store for years> The level of service has really improved over the last year.A lumber associate named Gary gives out standing service and always has the answer.Keep up the great work”

Helpful Report

Posted 2 years ago

“I bought a new dishwasher from Lowe's. A complete mistake, I was told they don't uninstall the dishwasher to be taken away. So, I had to hire someone to do that, when Lowe's delivered the new dishwasher the next day, the delivery guys put it in my kitchen, but would not even unbox it never mind install it. I was NEVER told that the dishwasher would NOT be unbox or installed. I have bought many appliances in the past and the appliance was always unboxed and installed. DO NOT USE LOWE'S FOR APPLIANCES unless you have somebody handy around the house that can do this type of work.”

Helpful Report

Posted 2 years ago

“Purchased “style” Chinese house brand patio heater, got one year probably 6uses before it wouldn’t work. Lowes won’t take back after 90days! Bought new upgraded version opened box and it’s dented, scratched and can’t be assembled. Another piece of garbage from Lowes Chinese house brands Style, Roth and project source to name a few! DONE WITH LOWES JUST ANOTHER CHINESE DIDTRIBUTION OUTLET!! There’s better out there even if it costs a little more!!!”

Helpful Report

Posted 2 years ago

“My husband put in an order for me to pick up at the Lowe's on Broad St. in Brooksville. The website showed that they had more than enough to fill the order, but it didn't. So, I had to another store. I went to the one on Commercial Way. Rebecca at customer service was the best customer service employee I've ever had! Kind, efficient and quick. She sent me back to flooring to pick up my order. I found Andrew in flooring and met another great employee! It was such a pleasure to have an employee not running and hiding from work! He loaded up my cart but was one piece short. I was expecting that he would just credit me back for that one piece, but to my surprise he hunted another one down! Then I went outside and that's where I ran into Mason who was walking by. I asked him for help, and he graciously stopped what he was doing and loaded up my van. These people were the best employees I've ever come across around my area and I can't tell you how grateful I was for all three of them. Thank you for hiring such great people! I have a lot more work to do around my home and I'm looking forward to shopping there again! I was going to give you a 4-star rating because of the other store on Broad Street, but I just couldn't because of the excellent care I had at Commerical Way.”

Helpful Report

Posted 2 years ago

“You have no check out lane open their making everyone self check out I just left all the stuff in buggy and left and went to Home Depot where they had a cashier checking you out. I had wire that was cut with a number on. It didn’t know how to check out and I will always try to go to someone that has a check out available I think every store need at less one check out open for us old people can’t see can’t hear I had some worker to load my buggy.”

Helpful Report

Posted 2 years ago

“Had a person do estimate for door installation. Once I was ready for installation I called and went to Harrisburg location to arrange installation only to get the run around. I called 50 times the least and then went to location twice to make appointment since over the phone was not successful. Each time I was told they would call me or the person I spoke to was unable to perform task. I recommend a different location.”

Helpful Report

Posted 2 years ago

“Never go to them for ANY install services. Usually I go to Home Depot but lowes sells pella windows and doors. Placed my order in April and was told 4-5 months until install and it would take 2-3 days to install. Well now lowes says they want to install at the end of December during Christmas time. 9 months later. In the winter. And I was told the job would take14 days now to install. The delay is because the store didn’t order trim back on august 8th. When I requested it from the salesman and the store. I asked 5 times if the trim had been ordered I was told not to worry about it. Lowes decided to wait and ordered the trim October 29th. Guess what, it wasn’t ordered correctly and we waiting for two weeks to be told it’s backordered for another month. We asked lowes to fully refund the order for all the mistakes/lies they made. And they said they would charge us 20% restock fee. We didn’t want to pay this unfair fee so we asked if they could at least give us 10% off the order. After the manager talked with the store and district manager lowes told us no. They would rather refund 80% of the order than give us a 10% discount for all the mistakes/lies they made and admitted to. At the end we still don’t have a date for our $60,000 window job. They did offer a refund of $1,000 for all the issues. But they won’t give us that small refund until the job is completed. They have lied to us so much at this point I doubt they will. —————————update—————— I called the number lowes responded with below. After 1hr of waiting I was told customer service can’t do anything. No waiving the 20% restock fee. No 10% discount for the lowes mistakes/lies they admit too. NO HELP. Just a waste of a hr of time. Just trash service. They obvious just responded to my review to try to look like they are trying to do something. Don’t be fooled. ——— so after speaking with the install service corporate manager ( the top person. They refused to transfer me to a high up manager and had a major attitude), the store manager, the district manager, and several assistant managers, no resolution was found. And we are still waiting for an install date. The store doesn’t even have an installer on my order anymore. Because the original installer doesn’t install past November because of the cold. NEVER HIRE LOWES for anything. There installers don’t work past November but they expect me to get installed in winter. I repeat NEVER HIRE lowes”

Helpful Report

Posted 2 years ago

“Purchased a new Maytag washer that is a disaster. Loud noise, afraid of fire. Lowes will not replace, only 3 weeks old! Lowes CEO won't help! Buyer beware”

Helpful Report

Posted 2 years ago

“Just over 2 years (right after the end of the warranty) and my $30,000 kitchen cabinets are falling apart from CHEAP GLUE! Lowe's hires the least competent contractors, uses the cheapest materials and charges you the highest margins. NEVER AGAIN!”

Lowes 1 star review on 10th November 2022

Helpful Report

Posted 2 years ago

“Poor customer service on returned power washer, Was told it would not cost for repair, then a call came with a bill of $116.00. I expect a tefund, the Sanford store has the power washer because I am not paying it. I have written three times with no response, Done!”

Helpful Report

Posted 2 years ago

“His name is Jim from lowes in Niles. Kindness, curtesy’s much, helpful in sharing accurate information so that I was able to make a inform decision on the product I bought. Increase this worker wages and Lowes will prosper more than it is now. Higher more workers who share similar characteristics as Jim”

Helpful Report

Posted 2 years ago

“wife Purchase a 6-cu ft freezer on Oct 11- 2022 was told she would have it Delivered on Oct 26. That did not happen and there was no phone call from Lowes. I called Lowe's on Oct 28, asking what happened. they said they have No delivery date, or NO info where freezer is. but they did bill me and wanted the money. told them to bill me all you want, I'm not paying. Just Lowes selling B.S. If I do not hear from Lowes this week, I will Cancel the order and get it from home depot next week.”

Helpful Report

Posted 2 years ago

“Purchased a dishwasher three weeks ago. It was in stock in the store. Still not delivered and installed. Keep getting “the run around” for the pre-install service call. They set up appointments but do not show up nor do they bother to call to let me know. Worst service ever. I also purchased an extended warranty but if this is the way they operate, I doubt it will do any good!!!!”

Helpful Report

Posted 2 years ago

“I was planning on ordering flooring for my home. Worst customer service ever! I paid for the flooring and a month later after many unreturned phone calls as well as visits to talk to a supervisor, who was never available, my order was cancelled and the manager could care less. Needless to say my business dealings are finished with this company”

Helpful Report

Posted 2 years ago

“We paid for 2100 sq. Ft. Of flooring that has a 30 yr scratch warranty and its only been 7 mo and there is scratches all over. We contacted lowes and they said its not there problem.”

Helpful Report

Posted 2 years ago

“Horrible customer service, I was placed on hold for 30 minutes and they never picked up! They made an error on an order charging me and never processed the refund.”

Helpful Report

Posted 2 years ago

Lowes is rated 1.6 based on 764 reviews