Name: Lowes
Rating: 1.57

“I purchased 3 mens jumpers online $35 reduced to $29.95, the quality is dreadful ! Pilling happening after only one wear & that was only sitting around at home!!! Very disappointed. Delivery was very prompt, on occasions at store customer service not the best seems too much trouble!!”

Helpful Report

Posted 2 years ago

“I made an online purchase and did not receive all of my order!!!!!! I have been going back and forth with the delivery company and Lowes Customer Care (ha what a joke ) about part of my order missing. Lowes should be looking for the rest of my order not me. They basically said it was delivered and oh well just call your banking institution and revoke the charge for your order because there is nothing we can do since Estes said they delivered it. Well I was here and when I went outside only half of my order was sitting in my driveway on a pallet. So now basically I have to go back and forth with the delivery company and Lowes Customer care to try and get this resolved or just go to my banking institution and get them to reverse the charges.”

Helpful Report

Posted 2 years ago

“Danville KY Store # 1622 I bought a dryer on Saturday and it was to be delivered on Monday. It never got delivered. I called and was told my home was the next stop. It never came on Monday. I called Tuesday morning and was informed in the notes "driver spoke with customer and the customer rescheduled". Well that's a bold face lie because I never rescheduled, I need my dryer which I paid for. I called support and was on hold for 20 minutes and was told the best they can do is Thursday. I understand they get behind and schedules may change. My problem is the company lying on me saying I reschedule. This is horrible customer service. I would give 0 stars.”

Helpful Report

Posted 2 years ago

“If I could pick no stars I would. Delivery guys mangled my mailbox. Have been working with something called Kayli Mitchell to get it replaced. She won't return my messages. USPS won't deliver my mail. Will not ever buy anything from Lowes again.”

Helpful Report

Posted 2 years ago

“normally our go to store , we bought a medium purchase today and our check was refused so we used our bank card which is basically the same form of payment. It appears that Lowes has a cash flow problem .The low labor force is very good at helping but they cannot contiune to serve the community at this point asking their customers to pay in cash or debit. ....I imagine they will be closed by the fall.”

Helpful Report

Posted 2 years ago

“Ordered a Washer and Dryer from Lowes on 6/21/2022, found out our dryer wasn't broken so on 6/29/2022 cancelled the order. Paid in full on 6/21 with debit card. They got their money same day from my bank. once cancelled was told 3-10 business days. Was also told by ASST Store Manager likely have in acct next day. NOPE not TRUE. So still no money refunded to my acct and yet nobody can show anything on the refund. Yet if I refund a client for a purchase in my business it shows that day or next day latest. INTERESTING. They say my bank is the hold up but my bank said not there and Lowes can't prove it was sent out. PLEASE go to your local MOM and POP hardware stores and support them as the big box stores are a RIP OFF. I guess it is time to turn it over to the sec of States office.NO OTHER STORE TAKES 3- 10 DAYS FOR A REFUND. Would hate to see the hoops if I paid cash money”

Helpful Report

Posted 2 years ago

“Horrible nightmare of service- two doors installed one the wrong door and both damaged . Lowes will not make good on their bad workmanship and instillation gone wrong. I am left with damage to trim they removed and doors which do not shut and allow insects into my home . With heating costs as they are - there is zero rating for these doors . 1/2 inch gap entire length on Larson storm door and Masonite steel door with 18” of exposure to outdoors on closure side, they are both installed out of level and actual sunlight shows through . It is appalling ! They use home run handyman for instillation absolutely horrible .”

Helpful Report

Posted 2 years ago

“Lowe's Appliance Parts Service is despicable. Web site works well except when you opt to pay extra for expedited shipping you do not get it. It says 2 day shipping which is a lie. They hide behind the "it's an estimate" phrase when there is absolutely no chance of it ever making it in two days unless you live in same town as where shipped from. The "expedited" shipping it FedEx ground. I paid extra to get the parts in a decent time frame based on their estimate. Instead I may get the parts in almost week. Deceitful and dishonest. Just lost a customer. And will definitely be vocal about it to others.”

Helpful Report

Posted 2 years ago

“Online Order Failure and Customer Service Disgrace - From beginning to end Lowes failed to complete an online order. They lied in writing and made their Customer Service personnel lie. The sequence of events are as follows: April 19, 2022 - Ordered online a $2,500 riding mower. To receive a 5% discount on the mower I applied for a Lowes credit card. Credit card application and order were approved the same day. Delivery date for mower was April 29, 2022. April 27, 2022 - Received an email stating that the order was cancelled due to the payment unable to be processed. The email read as follows: Dear Frank, We’re unable to process payment for order #889071531. Please be advised that your order may be delayed or cancelled, as it cannot be processed until the payment issue is resolved. To resolve this issue, please do the following: • Reach out to your bank. If you’re unsure why this transaction couldn’t be processed, please contact your bank first for more information. • Have an alternate payment method ready. If you’re still having trouble determining the issue, please call Lowe’s Customer Care at 1-800-445-6937 and have an alternate payment method ready just in case. Reach out to my bank? My bank has nothing to do with this, I assumed it was the Bank Lowes uses to process credit card transactions: Synchrony Bank. I called their Customer Service number and inquired. They stated that they declined payment but reinstated the payment immediately and had no explanation as to why the payment was declined. I told them my order was cancelled. They cheerfully stated that now “You can get the order straightened out with Lowes.” I stated that they were the ones that had the order cancelled for no apparent reason and now you are telling me to go get it straightened out with Lowes. There was at least 15 seconds of silence. They admitted that there was nothing they could do to help that situation. I called Lowes Customer Service. Let me state first, Lowes Customer Service agents try every way they can to be helpful. However, the only information that they can provide is the same information that any customer has if they look up their order or on their MyLowes account. If any situation out of the ordinary, like mine is presented, the Customer Service agent has no other information. Lowes throws these agents under the bus. Lowes management should be ashamed for what they do to them and their customers. I’m sure they are not. The Customer Service agent I talked to said he would do whatever he could to get the original order and delivery dates completed. He did try and I received email confirmation that the mower would be delivered on April 29. 2022 as per the original order. However that never happened and a continual stream of lies, IN WRITING, began. 4/28/2022 – Received an email that the order delivery date has been changed to 5/3/2022. 5/2/2022 – Received an email that the order delivery date has been changed to 5/6/2022. 5/5/2022 – Received an email that the order delivery date has been changed to 5/10/2022. 5/9/2022 – Received an email that the order delivery date has been changed to 5/13/2022. 5/12/2022 – Received an email that the order delivery date has been changed to 5/17/2022. 5/16/2022 – Received an email that the order delivery date has been changed to 5/20/2022. 5/19/2022 – Received an email that the order delivery date has been changed to 5/24/2022. 5/23/2022 - Received an email that the order delivery date has been changed to 5/28/2022 5/27/2022 - Received an email that the order delivery date has been changed to 5/31/2022 5/30/2022 - Received an email that the order delivery date has been changed to 6/4/2022 6/3/2022 - Received an email that the order delivery date has been changed to 6/9/2022 6/8/2022 - Received an email that the order delivery date has been changed to 6/13/2022 6/12/2022 - Received an email that the order delivery date has been changed to 6/17/2022 6/16/2022 - Received an email that the order delivery date has been changed to 6/24/2022 The mower was finally delivered on 6/24/22. These were nothing but computer-generated emails that have no information about why the delivery was cancelled. As described in the following I tried to find out actual information concerning the order but got nothing but lies. I finally called Lowes Customer Service to inquire after the notice received on May 5, 2022. They said, “Yes the mower will be delivered on 5/10/22, we have the information about your order you can also look it up online.” I asked what they were looking at, it was the same page I was looking at on my computer when I log into MyLowes account. It’s the same information that was on each of the emails that changed the delivery date. I asked for any information that would verify I would receive the mower. They had none. I asked if the Lowes store that is fulfilling the order have more information. They did not know. I called the Maplewood Missouri Lowes store which was indicated as the store fulfilling the order. I called that store and asked for Customer Service. I asked them about the order and provided the order number and description of the item. The individual I talked to tried to be as helpful as he could. However, he stated that no mower is expected to be delivered, had no knowledge of my order and could not help any further. I thanked him for his time. Just another Lowes employee thrown under the bus my Lowes management. I called Lowes Customer Service back. Got another Customer Service agent who again tried to be as helpful as possible but had no information other than what I can see when I look up my order. I told her I do not believe what is in the email or what is on my online account. I also told her what I has found out from the Maplewood Lowes. She stated that she would call someone higher up to see if any information is available. I was on hold for a few minutes, and she came back with information she received from someone higher up that confirmed the order would arrive on 5/10/2022. She stated that a dealer had the order and provided a PO Number 208798215. I asked for the phone number of the dealer and she provided. I thanked her for her effort and again said I do not believe anything stated on my account as to delivery date is true. I called the phone number she provided and it turned out to be a John Deere dealer in Colorado Springs, Colorado. I told them that I was inquiring about a mower and I got their contact information from Lowes Customer Service. They put me in contact with their Service Advisor, Amanda. She asked for the mowers serial number before they could proceed. ?????? I told her I don’t even have the mower and therefore no serial number. I described the situation, the order number, PO Number that, apparently, they should be able to reference and the fulfillment store location in Maplewood Missouri. She stated that they have nothing to do with any Lowes store in Missouri and has no information about a mower going to Missouri and have no information about any PO Number 208798215. I thanked her for the information. She was concerned, honest and asked for my contact information as she wanted to further follow-up (which she did). I thanked her for her time. I felt terrible for the Lowes Customer Service agent. She really tried to convince me that my mower would be ready and delivered on 5/10/2022. She said it was right on their on the screen, my order was being prepared it will be delivered on 5/10/2022. She was certain, she had been told by management it would be delivered and she was trying to convince me. She was given a dealer contact and a PO Number given to her by management supporting her claim it would be delivered on 5/10/2022. However, she was being lied to by Lowes management and then unknowingly lied to me. What kind of a company does that! Makes their employees lie to customers, puts them in that kind of situation and then throws them under the bus. To me she seemed like someone that is trying to do the best job she could, wanted to help a customer solve a problem, wants a job, and works hard at keeping it and Lowes management treats her like that. As an attempt to get a mower I sent an email to a local John Deere dealer. In the email I described the mower that I wanted and asked if they would follow up. Within 20 minutes I received a call from the dealer representative. He told me that the model mower I was trying to buy was in limited supply and the reasons for the limited supply, but he could get me the mower. He could guarantee a delivery date in August. This was a company probably a fraction of the size of Lowes yet they could provide honest information, a real delivery date and knew how and when they could get me the mower I needed. On 5/10/2022 I received a call from John Deere corporate Customer Service. They had received a call from the John Deere dealer in Colorado Springs (Amanda who said she would follow-up, thanks Amanda) and wanted to follow-up. They explained that they were concerned about the information I received from Lowes and wanted to know details. I explained all. She then told me the same information I received from the Local John Deere dealer. That information was completely true and up to date as best she could provide. Totally honest and up front about everything, and John Deere CALLED ME. That is the way Customer Service should operate. Things may not always go as planned in retail sales but at least being honest and up front with the customer is the best approach. Congratulations JOHN DEERE, for my situation, you are a great example of how to manage your company and deal with customers and situations that don’t always work right. You could certainly show Lowes how it is done or drop Lowes as a John Deere dealer, they are an embarrassment to John Deere. I now have a way to proceed to get my mower. Deal with a reputable John Deere dealer like the one I called. Certainly not from Lowes. I will also post this Lowes review on every review site possible. I will also cancel my Lowes credit card and shop at any other hardware outlet. I have never had an issue in any Lowes store but now knowing how they treat their employees, I would rather not have anything to do with them. Hope this helps anyone avoid a similar situation or just make you aware of the disgraceful policies and actions Lowes has for their employees. I submitted the above to Lowes review sites and to Lowes Customer Service email address. After a few days I received an email from Lowes. In the email they wanted me to cancel my order with Lowes. That would mean I would lose the 5% discount and I guess get me out of Lowes’ hair. I did not cancel my order. The email also stated that my complaint would be brought to management’s attention. I finally received my mower on 6/24/2022 from Lowes. John Deere makes quality products, provides excellent pro-active and honest customer support. I expect my new S130 will last and still be running for the next 18 years, just like the L110 I bought 18 years ago that I am giving to my son to use. In my opinion John Deere should not let Lowes sell or be a representative for John Deere. Lowers lies to customers, disrespect their employees, makes their employees lie to customers, and does not provide their employees with the information they need to do their job. They should be ashamed.”

Helpful Report

Posted 2 years ago

“Incompetence at its finest. I just typed a long review and it said could not be authenticated. So the abbreviated version, is I had to order the same part 3 times. 1st time (2 weeks wait. No phone call wrong color. Now it was the right cor, but only one. Now I have 2 wait another 2 weeks and even though the order was paid; was told I had to pay another $10. The agent told me I was being rude because I was upset. Well, you don't have to worry about my rude ass anymore. Never again.”

Helpful Report

Posted 2 years ago

“I ordered a washer 6/6. It was in stock. The day of delivery, I checked tracking number and saw that it was rescheduled a week out. I contacted support to see what’s going on and was told “the item is popular but you’ll get it by next scheduled delivery date.” A week later on the day of delivery, SAME THING! I contacted support and was told by 2 different representatives that it would “for sure” be there on the date scheduled for delivery and that I would get a call the night before delivery. I never got the call but the next day on the day of delivery I get a voicemail that they attempted to deliver, but no one was home. So delivery has been moved over a week out AGAIN!”

Helpful Report

Posted 2 years ago

“I use to love Lowe’s . Now, Lowe’s has become a store that I no longer want to shop. I purchased multiple things from Lowe’s to do a big remodel and build project, some of the items where not needed as planned and some items I simply changed my mind on . I took these items back to Lowe’s to learn that these items where somehow not saved under my phone number and so I handed over the $3,500+ Worth of receipts I had in my wallet. My return was about $200 worth of misc items . I was completely blown away to learn that Lowe’s refused to refund these items, claiming they did not locate these items on my many receipts. So I end up stuck with a few hundred bucks worth of stuff that I don’t need and faced with having to purchase additional items out of pocket .. well good thing Home Depot is just right up the road. So disappointed in Lowe’s and upset that they treated me as if I where in the wrong for something. I just can’t believe I have to eat the cost of supplies unable to use and out of pocket more expense for more additional items. So I guess I will shop Home Depot for now on . Ridiculous”

Helpful Report

Posted 2 years ago

“I really don't know know where to Start. I ordered a backyard playset back in April for my kids/my sons birthday. I ordered it well before summer started and before his May birthday so we can have it in time. 2 weeks go by and nothing, no email regarding shipment or anything, a month goes by and I'm wondering where is the playset? I call lowes customer service and they tell me to call backyard products. I call back yard products and they have no clue. They finally find it and it's at the distribution center they "think". So they confirm I'll be getting in in 2 weeks and not to worry. We'll 2 weeks go by l of a sudden I see in my bank a refund for the full amount for the playset by lowes. So I call backyard products and they tell me I'm still getting it and since it's been like 2 months and lots and lots and lots of phones calls I will still get it and that refund was supposed to happen. So they gave me a tracking number and I look it up and it's been sitting at lowes 907 distribution center since June 16th. So I call them and they can't find it and then they say we'll you got your refund I don't know why we would resend it to you. Then I had to exain to them the entire story and how yes I did get that refund but backyard products said they are sending it anyway. So I then backyard products and back and forth AGAIN they reassured me I was still getting it. So TODAY Elizabeth over at the 907 lowes distribution center calls me and says we for sure for d your order but our supervisor said if you still want it your gonna have to re buy it again...at this point I'm so tired, I've given up and now I don't even want ro re buy it. I was told I didn't have to and that since it wasn't even my fault I would still get it. I am not a free loader and I don't ever accept free things. But I've gone through phone calls and phone calls for 3 months now of just waiting and waiting and beating around the bush. And finally it just boils down to lowes wanting me to re buy it after all this time and wasted time on calls and waiting for 45 mins to even talk to someone I told them I just don't want it anymore. I feel like lowes has failed me as a customer. I always go to lowes over any other store. And to get treated like this? I'm never ever going to another lowes again and I'm telling all of my friends and family not to ever go there. I also have about 3,000 friends on Facebook I don't mind making a post for them to read and see how I was treated. This is absolutely not right and I don't think i will ever get over this horrid experience. Thank you”

Helpful Report

Posted 2 years ago

“Thursday June 16, 2022. Went in to the Gonzales, Louisiana store to purchase a new washing machine & dryer. I purchased a Whirlpool set because the sales guy said they had them both in stock. I asked when they could be delivered and he said "tomorrow." I then asked who could swap the hinges on the dryer door and the sales guy said "the third party delivery company would do it." The sales guy also said he would include a three and four prong cord for the dryer so they would have whichever they needed for the install. Friday, June 17, 2022. The third party delivery truck arrived. With only the dryer, only a three prong cord for the dryer (needed the four) and no washing machine. I called Lowes about the washing machine, explained the situation and was put on hold, and the call disconnected. I called back, explained the situation to another customer service rep and was told the washing machines were on back order and they didn't know when they were coming in, was put on hold again and the call disconnected again. Meanwhile the third party company called their office to report the issue in an attempt to help. I called Lowes a third time and asked to speak to a manager. I explained the issue again and the manager said they would locate a washing machine in Baton Rouge and get it and a four prong cord delivered on Sunday for everything to be hooked up and installation completed. I accepted delivery of the dryer and waited for Sunday delivery of the washing machine and installation of all. Sunday, June 19, 2022. The third party delivery truck arrived on Sunday with the washing machine and NO FOUR PRONG CORD FOR THE DRYER. I called Lowes, got put on hold and disconnected. I called a second time, asked for a manager and was put on hold and disconnected again. I called a third time, spoke to a manager and arranged for a four prong cord to be waiting at customer service and my boyfriend went to Lowes (5 minutes away) to exchange the three prong for the four prong. Meanwhile the third party delivery person hooked up the water to the washing machine and agreed to switch the dryer door hinges. When the dryer door was swapped the delivery driver wanted me to sign for the washing machine and I told him the dryer cord would be here in five minutes. He refused to stay and install the dryer. I stated that Lowe's said he would wait and install the dryer and he stated "I'm not staying, we have to leave." So now I have a washing machine that is hooked up but not level and a dryer that is not completely installed??? So I called Lowes again to complain to a manager. She said she called the third party company and they told the delivery guys to turn around and come back. So, my boyfriend and I had to level the washing machine, hook up the dryer cord to the dryer, raise the dryer legs, and also found one of the screws to the door that the deliver guy dropped and left off the dryer door. The delivery guy arrived later and stated that the dryer wasn't hooked up correctly and it would void the warranty so he helped get it hooked up. So...if the appliances are not hooked up correctly and it voids the warranty...who's responsibility is it to make sure they are hooked up correctly, Lowes, the third party delivery company or the customer? I have been a customer of Lowes for 22 years and I have never had customer service like this before. I am very disappointed in substandard level of sales, delivery, installation and all around customer service experience I have received.”

Helpful Report

Posted 2 years ago

“The appliance return policy is a joke. You have 48 hours to return a appliance. Seriously. 48 hours? You buy a range for your kitchen that’s being remodeled and you only have 48 hours to return it. We bought it Friday night after work. Monday when it was to be installed is over 48 hours so finding out it didn’t work then is to late to return it. I will never darken the door of a lowes store again. The manager was very rude when I called and told me to sell it on market place. They have lost me for a customer. I’m sure they don’t care but hopefully me writing this will save someone the hassle I’ve been through.”

Helpful Report

Posted 2 years ago

“Summerville, SC. Lowes has the worst customer service and the store has gone down hill it is the worst. I would recommend not buying anything from this store. They will steal your money and cut and run. The return policy should have better limitations and better employee judgment. I bought a few small items Friday lost my receipt, returned them the next day and they refused to refund my money or at least get me a store credit. First the items were not damaged still in the package and second the cashier was the same cashier when I purchased the items on Friday and remember me which she stated. The items were from that location Summerville, SC and from what I was told I still had so many days allowed to return them but since the computer stated that the items were not allowed to be returned without a receipt the store employee stated she could not give me my money back or a store credit? I told them to keep the items and that she could throw them away because they were no longer needed. She gave me an additute. If anyone should of been upset even when she knew I purchased the items at the store then refused to help me, refund my money or even give me a store credit. To me that is theif and not the first time this has happened. I will no longer use Lowes due to very poor cusyomer service repeatedly at this location, common sense is so hard to find. It has gone downhill and it is just a terrible store with bad employees. I will be using Home Depot from now on across the street. The store was cleaner and with better customer service. Keep stealing money from the customers.”

Helpful Report

Posted 2 years ago

“We went to Lowe's in Gulfport MS because online said they ha a kitchenaid dishwasher in stock in the store. The salesman said that was the display and they don't sell displayed dishwashers, but Waveland store has 2. We went to Waveland store and the salesman said the computer says they have 2 one is the display and he couldn't find the other one but he can order 1 to be shipped to the Waveland store and we can pick it up on June 10th. He said to call before we come to make sure it came in on the truck. So this morning I called and ask if the dishwasher had came in and was told it was there. We drove to Waveland and after waiting 45 minutes the guy brings out a beat up very old looking dishwasher. Then said it's the display and it's the only one they have in the store that the salesman didn't order it from the warehouse. He made the purchase took our money but didn't order it. Lowe's did give us a refund. We will not be ordering anything from Lowe's anymore.”

Helpful Report

Posted 2 years ago

“We ordered a refrigerator on May 15th and was scheduled for delivery on Friday, May 20th. When we ordered, there were 25 at the distribution center in NJ. We waited all day and no delivery. We went back to the store to rectify the situation. They then scheduled a delivery on Tuesday, May 24. The refrigerator arrived severely dented a two places. We didn't accept delivery and try to order another one. Tim the manager didn't give any specific date when a new one was to be delivered. I got a call saying there will be a delivery on Saturday, May 28. Later on Matt called me again saying no delivery. We went to home Depot and ordered a new refrigerator on May 29 and canceled the order at Lowes. HD promised delivery on Friday, June 3rd. No issues and even a better deal. Don't buy from Lowes. they don't know what they're doing.”

Helpful Report

Posted 2 years ago

“delivery in store promise delivery between 8.00 AM 12.00 PM delivery call on scheduled day and inform delivery between 11.00AM and 3.00PM they ruined the whole day Try to call the store takes 30 minutes to answer and they blame the customer not their employees it's waste of time to call the store”

Helpful Report

Posted 2 years ago

“Ordered a washing machine and was told delivery would be on a Tuesday. Not delivered. Went to store in Temecula and manager promised it would be here next day. Next day came and lord and behold I got a call and said the only washing machine they had left and it’s damaged. Now it’s to be delivered on Friday. Yeah right. All lip service.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Lowes Reviews