Lowes Reviews

1.6 Rating 675 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Helpful Report

(1 week ago)

You can contact Lowes by Live Chat, Telephone and Email.

Helpful Report

(1 week ago)

72.47%

Industry Average

“ Called customer service twice about it. ”

- Johnny Womeldorff

“ I went to Lowe’s on 133rd and state line yesterday and went in the contractor’s door. Curtis asked if I was looking for something and I said yes a cart. He not only said they were outside but went and got me one!!! Great employee!! Great service!! ”

- Brent

“ The fantastic employees at my store in Mechanicsburg. I have been dealing there since I moved here and built my new home. The girls at the customer service desk go out of their way to help you. They are so knowledgeable and friendly in particular. Melissa T, Mason and Pam. It is a pleasure to shop the store. The employees are so knowledgeable and I have never been disappointed. Thanks again from a very happy, happy customer Cherie. ”

- Cherie Sullivan

Lowes Reviews

Customer Service - Good