Lowes Reviews

1.6 Rating 652 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Lowes deliver? How long does Lowes take to deliver? Does Lowes deliver on time? How is accuracy and good condition of items delivered by Lowes?

Returns

How is Lowes returns process?

Customer Service

How can I contact Lowes? How quickly does Lowes resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Lowes.

Visit Website

How do I contact Lowes?

Helpful Report

(3 weeks ago)

You can contact Lowes by Live Chat, Telephone and Email.

Helpful Report

(3 weeks ago)

73.53%

Industry Average

“ I went to Lowe’s on 133rd and state line yesterday and went in the contractor’s door. Curtis asked if I was looking for something and I said yes a cart. He not only said they were outside but went and got me one!!! Great employee!! Great service!! ”

- Brent

“ The fantastic employees at my store in Mechanicsburg. I have been dealing there since I moved here and built my new home. The girls at the customer service desk go out of their way to help you. They are so knowledgeable and friendly in particular. Melissa T, Mason and Pam. It is a pleasure to shop the store. The employees are so knowledgeable and I have never been disappointed. Thanks again from a very happy, happy customer Cherie. ”

- Cherie Sullivan

“ Lowe’s in Rocky Mount NC. The absolute amazing supervisor and two employees went above and beyond their duty to help me to get a patio table. The best customer service I have had in a long time. Keep up the great work. Thank you so much for your help and customer service. ”

- Anonymous

Lowes Reviews

Customer Service - Good