Lowes Reviews

1.6 Rating 777 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Helpful Report

(1 week ago)

You can contact Lowes by Live Chat, Telephone and Email.

Helpful Report

(1 week ago)

74.26%

Industry Average

“ I must say Lowe’s in Hammond La. Has definitely improved the staff a man Jammisson and a young lady in paint dept today both went above and beyond customer service. Compared to four years ago I salute Lowe’s keep on with the great work. Also my husband is disabled Veteran thank you for your generosity. God Bless ! ”

- Laura Millet

“ Just want to give a big shout out to Jarred S for the customer service was outstanding at the rayhnam ma. Lowes Could not have been a better experience! Thank You Jared S. 👍 ”

- William Pitts

“ I would like the two agents to be acknowledged and appreciated by their company as well as Lowes for most outstanding customer service. ”

- Anonymous

Lowes Reviews

Customer Service - Good