Lowes Reviews

1.6 Rating 652 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How quickly does Lowes resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 50% of reviewers feedback is Lowes takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

73.53%

Industry Average

“ But did you know that Lowe's offers more than just great customer service? Their commitment to providing the best possible experience goes beyond that and here's why. ”

- Cristina RodrigesContreras

“ Customer service Charlotte - abermale road) was good, price point for a new glass cooktop was actually better than the one I had, delivery service was good and at a decent time. Delivery guys Riki and Rafael made sure they didn’t scratch my floors, hooked up the stove, checked for leveling, and working before leaving. ”

- Vy Williams

“ We had the BEST customer service at the Lowes store #1798 in Wake Forest NC Galaxy drive. The man who helped us with bathroom Fans was named MIKE (Millwork) He spent about an hour with us and was extremely knowledgeable and very patient answering all our questions. This is by far the BEST customer service I have ever experienced and it def makes me want to shop at THIS location again. Thank you Mike!! ”

- Melissa Rouse

Lowes Reviews

Customer Service - Good