Lowes Reviews

1.6 Rating 652 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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How is Lowes returns process?

Helpful Report

(3 weeks ago)

Greater than 80% of reviewers feedback is Lowes returns process could be better.

Helpful Report

(3 weeks ago)

9.09%

Industry Average

“ I was returning some cold air returns. ”

- Marge A.

“ I SPEAK TO THAT STORE AND IM INFORMED I THE CUSTOMER CANNOT GET A FULL REFUND UNTIL THE EMPLOYEE WHO SCREWED UP RETURNS THE PRODUCT BACT TO THE STORE. ”

- Ken rodriguez

“ Why is it the Appliance Rep don't know this? Or do they? For Lowes to take the stance of only 48 hr for appliance returns the business performance, quality, ethics, and sense of responbility (to include the employees and staff knowing their products and job description) has to at least be close to being dress right dress: and it's not. ”

- Angela P

Lowes Reviews

Returns - Difficult