Lowes Reviews

1.6 Rating 652 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How does Lowes deliver?

Helpful Report

(3 weeks ago)

Lowes delivers items by Own Driver and Courier.

Helpful Report

(3 weeks ago)

62.31%

Industry Average

“ On the delivery date due I had an email from the Alexandria La. ”

- Wesley Vaughan

“ Customer service Charlotte - abermale road) was good, price point for a new glass cooktop was actually better than the one I had, delivery service was good and at a decent time. Delivery guys Riki and Rafael made sure they didn’t scratch my floors, hooked up the stove, checked for leveling, and working before leaving. ”

- Vy Williams

“ On time, professional,friendly & very quick. The delivery driver Francisco was great ! ”

- Anonymous

Lowes Reviews

Delivery - Average