Lowes Reviews

1.6 Rating 710 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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How does Lowes deliver?

Helpful Report

(1 week ago)

Lowes delivers items by Own Driver and Courier.

Helpful Report

(1 week ago)

63.98%

Industry Average

“ I ordered from Sears online. Waited two months for delivery. Cancelled. Bought from Home Depot. Waited three weeks. Cancelled. Bought from Lowe's. Next day delivery on time. ”

- Anonymous

“ I was able to purchase the refrigerator online and they delivered early the very next day. The delivery person was very nice and knew his stuff. The two men were in and out of here in a flash and my new fridge is wonderful. ”

- Susan

“ On the delivery date due I had an email from the Alexandria La. ”

- Wesley Vaughan

Lowes Reviews

Delivery - Average