Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,232 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 18th February 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Living in Australia I ordered a Christmas present online to be delivered to my Aunt who is in her late 80’s. I was very disappointed to discover that the present was delivered to her at 10.49 pm. I appreciate that at this time of year can be very busy. However, surely delivering gifts at this time of night is not acceptable at anytime of year.”

Helpful Report

Posted 1 year ago

“I bought some ladies soft top navy cotton socks from M & S this week online. I understood from the description that these socks are very soft and don’t mark or feel tight on your legs. I have tried 2 pairs out of the 5 and they are tight on my legs. I have quite slim legs and am very disappointed with them”

Helpful Report

Posted 1 year ago

“Inaccurate listing showing a conflict between the description and the pictorial of what they were selling - Queried it via the customer service email, looking for clarification and got fobbed off by an obviously foreign (grammar, spelling and terminology was atrocious) customer service team who quite clearly didn't read the content of the request or probably understand what was being asked. If anything this inflamed the situation as we tried 3 times to get clarification which resulted in a final attempt to advance this to a complaint, as quite evidently they were mis-selling and again got fobbed off which reflects the continuing decline of a once great retailer - they don't care about the customer experience and just want your money so we are distancing ourselves from M&S as there are plenty of other retailers willing to give you product accuracy and a good shopping experience!”

Helpful Report

Posted 1 year ago

“Bought your ladies thermal socks two packs of 6 at a cost of £20. Doesn't do what you say my feet are very cold and they slip off my feet in my boots. Very dissatisfied.”

Helpful Report

Posted 1 year ago

“I was very shocked to read that M&S will Ban customers for rewarding there staff for going the extra mile to help the customer if that is there policy why would the staff take the reward in the first place so may I suggest that M&S put up a sign at the front of your store reading WARNING TO ALL CUSTOMERS PLEASE DO NOT REWARD ARE STAFF FOR EXCELLENT CUSTOMER SERVICE SKILLS OR YOU WILL BE BANNED FROM THIS FOOD HALL General Manager Claire Thomas or better still go to a food store that value there customers”

Helpful Report

Posted 1 year ago

“Must say after watching inside M&S and than reading the reviews especially on There Torquay store how do managers get away with persecuting innocent customers in the Nasty way they did and for all the people that Lied to cause maximum damage I would have to agree let’s hope there is a god up there it make’s the whole thing very worrying if that’s the sort of people M&S employ”

Helpful Report

Posted 1 year ago

“Their spirit of Christmas is less than -1 start”

Helpful Report

Posted 1 year ago

“Do not order any furniture from M&S. Worst service I've ever known. I'd give zero stars if I could. I had to take 3 mornings and 1 afternoon off work for the delivery of a poor quality Hastings wardrobe. The first wardrobe delivered was damaged (split wood on two pieces) so they told me a 2nd full replacement would arrive. I had to wait almost a month for the replacement, and when the delivery men who were supposed to replace it arrived, they refused, and said they didn't have time to as they had so many deliveries to get through, and then proceeded to stand inside the thin wardrobe with their work boots on, hammering the top of the wardrobe off and pulling off the sides to replace the 2 split pieces. In doing so they damaged the wardrobe even more by splitting the wood of the front piece and from standing inside and hammering it made the wardrobe lean to the right so that the doors wouldn't close. I literally could not believe it, and politely asked them to leave. I was then told a 3rd full replacement wardrobe would arrive - this arrived 3 months after I first ordered it. Unfortunately they didn't turn up in the morning as I was informed, and called 1 hour after their delivery slot time to say they could rearrange for the end of the day. As pleasant as these two delivery men were, they again tried to ask if they could just replace the faulty sections, which I had to be adamant about and say no to as the wardrobe was so rickety and damaged by this point. They did fully replace the wardrobe which I have to say is quite cheap and flimsy for the price. I was told on one of my many phonecalls to M&S that I could receive up to a 50% refund, but all they would offer me a small voucher to spend on furniture with M&S, why would I want to order anything again with them, plus it's such a small voucher there's nothing I could spend it on without incurring delivery charges! Very poor.”

Helpful Report

Posted 1 year ago

“We visited the cafe in Horsham . The food was absolutely disgusting ! We had the Turkey and ham Hock Toastie that was only toasted one side . It was awful we left most of it. Most of it was unrecognizable and sloppy We didn’t complain at the time as we had our young grandson with us. For the privilege of this slop. We paid an extortionate amount of £22 For a kids sandwich drink and teas . We will never go there again shocking place .”

Helpful Report

Posted 1 year ago

“So the surprise for my sisters 80th birthday was ruined when the flowers were delivered a day early ! They were meant to go with another present from another company .Surely M&S recognise flowers. Should be delivered on the day.”

Helpful Report

Posted 1 year ago

“https://www.marksandspencer.com/3-pair-pack-sumptuously-soft-ankle-high-socks/p/clp60194371?color=BLACK&prevPage=srp#intid=pid_pg1pip48g4r6c3 Do Not buy.. short socks or long ones The stitching on the toes is very thick and uncomfortable. They are not warm at all. They do not hold up so are in a bunch around your ankle. Might have well put your money in the bin. M and S quality!”

Helpful Report

Posted 1 year ago

“I have asked staff multiple times and they agree and say it’s true unfortunately. Where are body shaping MATT tights? Older ladies DO NOT WANT SHINY THIN TIGHTS. Legs look awful. Youngsters west thicker black tight but mature ladies wear tights sll year need shaper tights and not shine. Get them back please. Also we do not want “no toe reinforcement “on fine denier ones as they ladder. Get real and give ladies what they need please”

Helpful Report

Posted 1 year ago

“Read the previous review and my advice is just keep out of the Torquay willows store it’s sad most of the staff there are fantastic it’s the managers not all of them but some of them and they no who they are it’s lovely to read I am not the only customer that has experience this very unpleasant experience”

Helpful Report

Posted 1 year ago

“We ordered a gift card on line as a special birthday gift. The card failed to arrive in time. We made numerous calls to M&S customer service. We had lengthy phone calls and were repeatedly put on hold. The customer service staff treated us with contempt and failed to resolve the issues. They were incompetent and dishonest. They have offered a refund but advised it will take another 5 days. We have not been able to organise another birthday gift at such short notice. Totally unacceptable response from M&S customer service.”

Helpful Report

Posted 1 year ago

“I was in your Kirkcaldy food branch today one member of staff I wish I knew her name was very helpful and polite but another at the checkout called Elinor was quite rude not once but twice to my daughter and I have to say we both found it totally unacceptable no need for this .”

Helpful Report

Posted 1 year ago

“I am unable to review my purchases. I have emailed you several times but never get a satisfactory answer. This inability to review has been going on for months. No-one seems able to solve the issue.”

Helpful Report

Posted 1 year ago

“Jamiee from the lingerie department manager at Hempstead valley shopping centre was absolutely amazing, her customer services was so helpful and lovely, I highly recommend her.”

Helpful Report

Posted 1 year ago

“i was very shocked when certain members of staff in the stores food hall were very keen to inform me about a customer who was Banned from there store yet they said he was a very smart kind and polite customer my reply to them was i am very sorry but i came in to the food hall to just get my shopping and i am not interested in what messures and lies the section manager went to have this customer banned from the store it made me feel sick that staff would behave like this its very clearly a store with serious issues i will never go back there to shop again its like a bad episode of Eastenders's i see the program inside marks and Spencers in a different light now they clearly have no respect for this manager yet i was told this happened over two years ago what the hell is going on”

Helpful Report

Posted 1 year ago

“I have put down one star for Marks and if I could of, I wouldn't have given any. I have no problem with Mark's and Spencers in general, but their hoola hoops in the tins, are rank! Wrong on every level. Taste is sooo bland, texture awful, and so sludgy, the hoops wouldn't come out of the tin, and I had to use a spoon to empty it out. Heinz Hoola hoops are better tasting, however they're not tasting how they used to since they've put less ingredients in, i.e sugar and salt.”

Helpful Report

Posted 1 year ago

“Took my lambswool jumper back to store as thinned out under arms which have holes now too. This jumper was only bought in December last year so only lasted 10 months. Store refused to change it as past their 35 day limitation on return goods. They told me to contact office on Wrexham who would collect item for analysis and refund me if found to be faulty. Phoned number store gave me and it doesn't exist. Contacted main office from website who confirmed policy for returns has changed and store staff no longer have facility to use their own initiative and change or refund faulty goods after 35 days as apparently they don't have knowledge or training to decide this. Common sense is not allowed. Also they won't collect, I have to post item to Wrexham where they will examine it and if found faulty will give refund. Post Office want £10 to send item so collection advice wrong too. Most people will not bother to spend more as no doubt they will say its just wear and tear so M&S will not pay up. Looks like they have found a cynical way to avoid paying for faulty goods. Shame on you M&S.”

Helpful Report

Posted 1 year ago

Marks And Spencer is rated 2.8 based on 2,232 reviews