Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned a watch that had let in water. The girl on the cash desk (when I explained what was wrong) stared at me as though I was from some other worldly planet. She never spoke once, never said for example 'oh sorry about that.....' NOTHING. She then turned to her colleague who must have told her to refund me and then said to me 'card'. I then said 'ah so you're going refund me?' Still nothing. She handed me the receipt back and still said zero. What a fabulous customer experience that was. It gets better. I went then to the food hall and went to the self serve cash desks. The machine did not have my item in 'look up'. Called the customer service button. I explain my issue. Assistant grabs the apple bangs it down on the table and enters it down as another item (which was much more expensive). When I objected she said I'm taking it off your shopping'. By the time several tills (inc mine) had crashed. It was chaotic. She marched off to another till with my shopping not speaking to me. At this point I'd had enough of M&S sh*t customer service and left the store. Seriously, M&S you have lost your way.”

Helpful Report

Posted 2 years ago

“Absolutely appallingly service from Leeds White Rose Went to try on bras and took a fair few with me. No one at the entrance of the changing rooms. Met the absolutely RUDEST assistant ever oh go in there number 3. Went in and despite her just coming out there was a dirty filthy facemask hung up. Carried on anyway decided on a pack of 3. Hung rest on the railing right outside the changing room i was in. Surprised to see RUDE assistant outside. Advised id left rest on railing i wanted these. Went to till to pay. 5 minutes later she DEMANDS i go to the changing rooms RIGHT NOW yes she was that aggressive. I advised I'm in a queue and didn't want to loose my place. She raised her voice and I was told IF it was proved I hadn't stolen them i would be allowed to go back into the queue Oh whoopy do for me. Had no choice DESPITE them not actually allowed by LAW to take this action YES M&S you are not above the law! So I follow the rude woman and she barges open the door and states yes well where are they then WELL. Right there on the rack not 10 cm from where you are stood on the railing like i told you. NO apology nothing. I was frogmarched back to the tills to pay for the bra id decided to pay for. To this day I can't tell you why I didn't just shove them in her face. Oh and to add insult the dirty facemask was still there. Now I did the right thing, i didn't loose my temper though i could be forgiven if i had done. I finished the purchase and walked out of that store belittled, accused of theft in front of other shoppers without so much as an apology. I was beyond upset Now I'm just plain angry Despite raising a complaint, escalating several times and numerous weeks M&S haven't so much as got in touch SHAME on you You should be appalled by your lack of basic customer service and lack of cleanliness. Clearly this is exactly how you run your stores now You'll appreciate i wont be setting foot in there again”

Helpful Report

Posted 2 years ago

“Two of the outfits were returned but only one product the refund was initiated there is no refund on the other product returned . And the calls don't get connected if connected the customer care says we will call back and they don't. Can someone pls address this issue .”

Helpful Report

Posted 2 years ago

“I am usually very happy with online orders from M & S but the last two orders I have received have been such a nuisance. I ordered a dinner set firstly and a dinner plate was broken. I returned to my local store which is 13 miles away. I have just ordered 2 packs of tea spoons and unbelievably one box was completely empty. I cannot see how when being packed it should have been obvious the weight difference in the two packed boxes. Yet another 13 miles to return back to a store. I also have just had to return another box of plates that I purchased from my local store as one was missing. I am not having much luck and do not normally leave reviews but 3 times having to make a special journey to return faulty goods in the last couple of weeks seems a bit of a nightmare.”

Helpful Report

Posted 2 years ago

“Just want to say thank s for great customer service by Val who works at Simply M and S on the Mayflower Estate, on A127 Basildon Essex. She was very kind and helpful when I shopped there last week, sorting out my problems and bagging up my shopping. A real asset to your customer service. Thanks.”

Helpful Report

Posted 2 years ago

“M&S Cafe Grimsby My family and I visited the cafe in Marks and Spencer today. Sarah, Jo and Karen greeted all 5 of us with a lovely kid and a caring smile. They couldn't do enough for us as they issued us with hot teas, toast, coffee and various other snacks. They asked us if we wanted the tables pushed together for us all to sit together. Sara, Jo and Karen are certainly the dream team as they gave outstanding service to every one of us. We will certainly recommend your cafe to our friends and relatives.”

Helpful Report

Posted 2 years ago

“So disgusted. Today I visited Marks and Spencer in Romford to find that only three tills remained and self service had been extended. It was a Saturday and only one till was open with a queue of elderly people stretching around the end of the shop. It was so upsetting to see people struggling for ages with baskets many of them not confident enough to use self service. Shame on you Marks it seems to be all about the money now. You don't look after your customers only yourself.!”

Helpful Report

Posted 2 years ago

“Marks and Spencer West Bridgford have the most lovely man (I think he’s called Carl) on their self service tills. He is so helpful and friendly without being over the top. During Covid he worked on the door and had a kind word for everyone. He deserves to know it’s appreciated.”

Helpful Report

Posted 2 years ago

“Just spoke to the customer service department about a delivery that DHL said they had delivered and they hadn't. He was so nice and pleasant and easy to deal with - what a joy when someone is actually trying to help you!”

Helpful Report

Posted 2 years ago

“I would like to tell about my recent experience after shopping at Marks and Spencer Hazel Grove ,I discovered I had lost a ring ,I phoned M&S the following day and I am delighted to tell you that Karon on the checkout had found my ring which was put safely in a safe, all the staff were most helpful , but I would like to thank Karon most of all, staff like her are a great asset to a company.”

Helpful Report

Posted 2 years ago

“Vangarde York: went to buy our son a work suit. Grant was superb. Measuring, fit-advice and material knowledge were excellent. He understood our son's needs in his work context. Proper purchasing support was much appreciated.”

Helpful Report

Posted 2 years ago

“the review regarding the innocent shopper accused of sending flowers to the section manager Nikki. yet everyone in the store is aware she told here husband she won them in the raffle at work which says everything about her she should be ashamed of herself who lies to the man your suppose to LOVE. no wonder she feels anxious when she sees the man she accused.of being so in love with her. when she says good morning it’s a lie he was the perfect gentleman the police should speak to her husband and he should question her LIES. most of staff really liked this gentleman”

Helpful Report

Posted 2 years ago

“Today I visited Salisbury M and S returning a bra I bought in the huge M and S near junction 22 off the M25 on Monday.In vain I sought help at the latter store as I needed help in my initial purchase. Not one assistant available except to offer me a basket HOWEVER !! In Salisbury a delightful lady named Lisa Down Came forward to help. Not only did she personally find and measure the Correct garment which is 3 sizes different from what I normally get before COVID she made me feel 100% Better to start the rest of the day. Marks and Spencer’s need to take care of their loyal Customers of 70 years plus . I am unable to fill in the form you hand out now to enter a lottery prize. Please send a thank you to Lisa Down in Salisbury as she deserves a medal for her time and kindness helping an old lady. Mrs Judy Paton”

Helpful Report

Posted 2 years ago

“Valentines dine in for two for £20.00 for Feb 22. I was impressed. Starter was coquilles st jacques, mains: salmon en croute, side dauphinois potatoes and dessert “banana’s over you. My husband and I had a throughly relaxing and enjoyable Valentines Day. Thank you M&S, not only was I surprised by the quality and portion size. The evening was amazing by us being together, in our home and enjoying each other’s company.”

Marks And Spencer 5 star review on 14th February 2022

Helpful Report

Posted 2 years ago

“Abysmal bouquet of red roses delivered today. Very disappointed”

Marks And Spencer 1 star review on 14th February 2022

Helpful Report

Posted 2 years ago

“What has happened to your lemon drizzle cake? The icing is disgusting and the cake soggy and tasteless. Loved this cake but will not buy again as quality disgusting.”

Helpful Report

Posted 2 years ago

“Why have you changed your lemon drizzle cake? I bought one yesterday,and have just eaten a slice. The icing is different,as it’s now hard and crusty,and there’s not as much lemon in the cake,making it much less moist. It’s not very good. I loved the cake before,made to the old recipe,but I didn’t like this new cake,so I won’t be buying it again.”

Helpful Report

Posted 2 years ago

“If your thinking of ordering flowers from Marks and Spencers. Don't waste your time or money! Twice I have ordered from them and both times they have arrived dead. The second occasion they forgot to put the chocolates with the order too. Will never order flowers from them again. Very disappointing”

Helpful Report

Posted 2 years ago

“I buy my food from Ocado and most of it is your label but had ABacon from you and it was not cheaper cuts but the best .I ~opened a pack of Bacon and the slices were do thin Ithought and when AI had cooked it it was as hard and brittle and like no bacon that I had ever seen. It had stuck to my pan and it was not edible at all so please please can we buy some thicker slices and not this awful stuff you call back Bacon in future”

Helpful Report

Posted 2 years ago

“Ordered a hamper and it was Delivred next day Excellent value for money”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews