Name: Marks Electrical
Rating: 4.53

“Diabolical company that breaches every consumer right known to man. Bought a washing machine that started making grinding noises within weeks. Wanted my money back under Consumer Rights Act but they tried to fob me off. Communication was appalling and they totally disregarded the fact I'm terminally ill and have low resilience to nonsense. In the end my bank refunded me. Marks was livid and bombarded me threatening texts and voicemails threatening to come to my house. Very intimidating and disrespectful staff who have ZERO customer service skills. Entire saga was shocking. No company can deny you your consumer rights. This outfit should be reported to Trading Standards. They deserve to fall over.”

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Posted 5 months ago

“Delivery and comms were fine for the new product. However I had my old fridge freezer removed as part of the package. When wheeling out the appliance the drivers (Figgy and Steven) dropped it and it hit my front door causing a large chunk of the door to come out Reported it immediately to customer services after they left who are refusing to take the matter further as in their words 'We do not have any evidence indicating that the damage was caused by our delivery drivers'”

Marks Electrical 1 star review on 17th June 2024

Helpful Report

Posted 5 months ago

“brought a double upright freezer but the delivery man were too lazy to take the wrapping off to get it in the front door and too lazy to take it around to the back garden plus i had to wait for delivery because no one had marked the item ready for delivery.”

Marks Electrical 1 star review on 13th June 2024

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Posted 6 months ago

“Ordered goods that were in stock according to their website. I ordered and the delivery date was booked when ordering. Then I got an email to say in fact the item was not in stock and they would let me know when it would be delivered. They never came back to me, but the goods then arrived unexpectedly on the original delivery date. I ordered a BBQ with about 40 parts to put together. I waited until the weekend to unpack all the parts and put them together. One of the parts was bent signifcantly. I contacted the company to ask them to replace the part. Their answer was that 48 hours had passed since delivery and their terms and conditions mean that it is now my problem to deal with. They refused to help. Avoid at all costs.”

Helpful Report

Posted 6 months ago

“Do not use this company. We bought a refrigerator from them. They said they would deliver on a Monday. On the Sunday before at around 9:00pm or 10:00pm they texted to say they would deliver between 6:30am and 8:30am! Their T&Cs stipulate any changes to scheduled delivery must be advised to them before noon the day before or incur a penalty. So missed that window. Between 6:30am and 8:30am, the family is getting ready for work, son getting ready for school. They arrived late, son was late to school as a result, they didn't level the fridge or finish the job. We tried to level the fridge ourselves but this wasn't straightforward so we asked them to return to complete the delivery. We paid additional £ for this and told them not to come at 6:30am. They came at 6:30am! The operatives who arrived didn't know how to level the fridge and said we shouldn't have had to pay for them to come out to finish the installation. I had to point out things to them on the fridge and in the installation manual and they scratched up the floor while they tried to level it. It was more crooked when they left than before and I have had to finish levelling it myself. Worst customer service I have ever experienced!”

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Posted 6 months ago

“So after 8 weeks of complaining , 30 mins wait every time , Marks supplied me with a fridge freezer paid for installation , have to let it settle . So powered up , flooded kitchen floor , the installer put the internal water filter externally .All i need is the filter but so cannot get one . They even tried to blame the manufacturer. DO NOT TRUST THEM”

Helpful Report

Posted 7 months ago

“To whom it may concern, I write to make a formal complaint regarding my recent service from Marks Electrical. Having previously been a very satisfied customer, who has recommended your company to both friends and family for a number of years, I find the recent events to be wholly unsatisfactory and unacceptable. My husband and I are in the middle of a kitchen renovation, and due to previously excellent service, we decided to order all of our new appliances from yourselves. Due to the property being full of boxes, workmen in and out, we came to the date of Tuesday 2nd April, which was the day before the quartz worktop company, Purple Granite, were coming to template. Prior to this we had to sign off to say that everything was on site for the cut outs to be templated, including the hob. Should they arrive and we not be in a position to have the work done, for example if everything was not here, we could be charged £250 and the work would need to be rearranged, meaning an up to two-week delay on having a working kitchen. When my kitchen fitter and I went into the study where all the appliances were boxed up and ready to go, we were unable to find the hob. I am disabled and suffer with M.E as well as mental health conditions including anxiety. I quickly became highly anxious and called my husband to come home from work in order to help me check. Whilst awaiting his arrival, I phoned Marks Electrical. The time of the call was 16:45. I was caller 10 in the queue. When I finally reached the front of the queue, after 13 minutes of waiting, the call taker said she was unable to hear me, and promptly hung up. I was on WIFI calling, so found this difficult to understand. I then had to call back, again from position 10 in the queue. I finally got through at 17:08 and spoke to Naomi for 22 minutes. She was able to find the order from the details I gave her, SI – 1362034, an AEG induction hob. Naomi informed me that the item was shown as having been delivered. She stated there was no confirmation however, which was unusual, and so she would email APC overnight and get an email back from them. I explained the situation in that the kitchen worktop templater would be arriving on Wednesday 3rd April, and that we needed the hob here as they could arrived from 0800. She promised me a call back at 0900 on Wednesday 3rd April, and I was hoping that the templater had not arrived by then. I also sent a message via your WhatsApp service at 1705 and got no reply. The templater arrived at 0855 on Wednesday 3rd, and I awaited Naomis call at 0900. No phone call was received. I phoned Marks Electrical at 0927 and was advised that Naomi was not in until the afternoon. I once again explained the situation I was in, expressing the urgency, and was assured that I would get a call back once it had been looked into. No phone call was received. I ended up resorting to WhatsApp chat again, and finally made contact as per the following conversation: 0946 DF: I’m waiting to hear back from a phone call regarding a missing order. I ordered five appliances for a kitchen renovation, and they have been stacked up in a room. The templaters are here today to template the worktop and the hob isn’t here. 0947 DF: I was supposed to get a phone call back from Naomi at 9am as she sent an email to APC overnight yesterday to clarify, but I haven’t had a call. 1007 DF: Hello is anyone there? 1007 ME: Thank you, do you have a sales order number I can take please? 1007 DF: SI 1362034 Left waiting for over 20 minutes. 1029 ME: I am just looking into this for you, bear with me one moment. 1030 DF: Thank you, I am very stressed out as it is being fitted today. 1037 ME: Thank you for your patience. I have looked into your order, and I can see that this was dispatched with APC on 11/03, I have emailed our APC rep to see where this order is as she responds very promptly. Naomi is out of the office this morning until later on this afternoon so I am unable to see the response she may have received. 1037 DF: Ok thank you this is critical as our templater is here and we will be charged £250 if we cant go ahead. 1038 ME: Please allow me time to get this sorted for you, however I will advise this will not be delivered today as we need to locate where the parcel has got to. 1039 DF: OK, so what do I do please? 1040 ME: We have to allow time for APC to respond and then we will be able to advise on next steps, as soon as our rep responds I will update you and I will also see if Naomi has a response when she arrives this afternoon. 1042 DF: Ok, I have an electrician coming tomorrow to do all the wiring in as well. 1043 ME: We will get this sorted for you as quickly as we can 1056 ME: Our APC rep has advised that this will be delivered tomorrow, there was an issue in the warehouse which has caused delays with your order, I am very sorry about this. 1057 DF: I think it’s about 3 weeks late, surely it isn’t just a delay. Did they lose it? 1058 ME: They have told me the label was lost at the hub. 1118 DF : Ok this is causing me issues; I would need it here first thing in the morning for the electrician. 1121 ME : You will be notified with a time slot, I will request morning for you but this is no guarantee. Y89IB. 1122: DF: And how do I claim for compensation for the issues caused by this misplaced parcel? I have ordered a Bosch cooker, dishwasher, AEG hob and extractor fan from yourselves in the last few weeks, this has delayed my kitchen workmen and caused me distress. 1128: ME: Unfortunately, we would not offer any compensation for the delay as this is just an error which is completely out of our control, as this matter has been rectified, we would not take this any further. I am very sorry for the inconvenience caused. Can you confirm that you received the cooker dishwasher and extractor fan? 1130 DF: Yes I received those. So if I hadn’t made contact nothing would have happened 1133 ME: The parcel eventually would have been returned back to us from APC and we would have notified you of this. 1133 DF: Ok but it's been three weeks late and they hadn’t returned it to you or advised of the lost label. 1134 ME: I am very sorry about this error; we have now followed this up and got this rectified for you. APC have advised a morning slot has been requested. So, I was left on site without a hob to template, facing a two-week delay and / or £250 charge. I was advised there was nothing that I could claim as as far as Marks Electrical were concerned, it is arriving three weeks late was still the matter resolved. I awaited my confirmation of a delivery slot, and frantically rang my electrician to explain that i was not ready for the work to be done to wire in the hob. I again would be charged more for further visits needed to complete the hob. On Thursday 4th April, I awaited a confirmation of a delivery slot, but nothing came. I waited in all day once again but no delivery. I finally made contact at 1514 via WhatsApp as follows: 1513 DF: Can someone please confirm a time slot for delivery of the misplaced hob as I have been waiting in all day and not been told. 1517 DF: I am due a delivery today of an item that has been missing for three weeks and I haven’t been given any idea of a time slot. 1518 DF: SI 1362034 1518 ME: I am sorry to hear that, let me have a read through your previous correspondence. I will be back with you shortly. 1518 DF: Delivery by APC overnight, thanks, really been messed about. 1526 ME: I appreciate your patience. Upon investigation, I would like to extend my apologies for the challenges you have encountered regarding your delivery. I have discussed the matter with the representative handling your case, and PAC has verified that your appliance is scheduled for delivery today. I have noticed that my colleague requested a morning delivery slot, which has not been fulfilled as of yet. The email did not specify a specific time slot. However, I have followed up on this to ascertain the estimated time of arrival for your delivery. I will keep this chat active until I receive further information. 1527 DF: Thank you, I was hoping to go to bed as I am very tired. 1531 ME: Hope to hear back shortly, I will be in touch with you as soon as I have heard back. 1531 DF: Thank you 1548 DF: Is there any idea how long before you get an answer, please? 1549 ME: Usually they are fairly quick with their responses, if I do not hear back within the next 30 minutes, I will chase this up again for you. 1549 DF : Thanks. 1550 DF: Please also advise them to use the back door. 1621 DF: HI! 1623 ME: Hello Donna, I have raised this with them and they have responded to me with “this is out today – trying to get an ETA for you, I will let you know as soon as a I have a further update on this” 1624 DF: Ok thanks, I am desperate for some sleep so can you ask them to expedite their answer please? 1627 ME: Of course, I originally did ask for this to be expedited, but I am hoping they get in touch with me soon. 1627 DF: OK. 1700 DF: Will someone still be there to help me as getting v stressed now. 1707 DF: Hello There were no further responses that day. I needed to go to bed to sleep, due to my disability, however I was unable to do so as I was waiting for the delivery that had been promised. At 2100 I went to bed, very upset and frustrated at once again not having the hob delivered and no one updating me. At 0902 on Friday 5th April, I once again phoned Marks Electrical, where I spoke to Chris, who said he was a manager. I explained the whole story once again, the missing hob, being told it had been delivered already, then being told it would be delivered on Thursday and that the label had been lost. I explained about being kept waiting all day and that the delivery had still not happened. Chris assured me that he would speak to APC overnight and find out what was going on with my hob. I was on the phone for 27 minutes. Some three hours later, I received an answerphone message from Chris, stating that he was still waiting to hear back from APC. On hearing this, I called again at 1224 to speak to Chris to find out what on earth was taking so long to get a simple answer. He was not in the office, due to return at 1300. I asked that he call as soon as he returned. I finally received a call back at 1427 hours, where I started to express my dissatisfaction, as Chris had no update for me. At 1530, having been waiting since 0900 for an update as to what was going on with my hob, I finally left the house with my husband to get his car looked at. Whilst waiting in the car, I made the decision to order another hob. This was based on it being 1556 and still no update from Marks Electrical, and the electrician who had already been rescheduled twice due to the hob not having arrived, had promised to come on Saturday to wire it in. I had been left in a position where I had no option but to order another in order to have one for Saturday. At 1558 I finally receive da call from Chris saying that someone was on their way then with the hob. I was made to feel at fault for the fact that I was not at home at that moment, despite having waited in all day and evening the day before. My husband and I had to leave the garage to rush home to take delivery. I was still on the phone to Chris when I arrived home and saw the delivery van. Rather than say he would call me back once I had time to check it over for damage, I was made to call back in once again. I then asked that he cancel the new hob, which he said that he had done. By Monday morning, I still had not received a payment back on my Paypal account, and therefore was forced to call in once again to chase up my refund. All in all, having recommended Marks Electrical to many friends and family members based on past experiences, this experience has completely ruined the positive regard in which I held the company. I had believed that the customer service you offered was second to none, however on this occasion I have been badly let down at every opportunity. To recap: 1. My item was not delivered, and I was not notified of this. Apparently, this was due to a lost label. 2. When I phoned in a panic, I was told that the item was shown as having been delivered, which is difficult to believe if there was no label attached. 3. I was promised a phone call at 0900 on Wednesday by Naomi. 4. I was informed that Naomi was not in on Wednesday morning and that the person I phoned would investigate and call me back. I did not receive a call back from her either. 5. I was left having to make contact again via WhatsApp, and was told that the hob would definitely be delivered on the Thursday. This is despite me having quartz worktop templaters on site on Wednesday and needing the hob on site. 6. I was assured that APC had been made aware that a morning slot had been requested for the Thursday. 7. I was assured that I would receive a time slot for delivery. 8. I did not receive a time slot for delivery, and I had to make contact again with Marks Electrical on Thursday afternoon. 9. I was speaking with a representative on WhatsApp who was trying to locate my parcel, who seems to have just left me mid conversation. 10. I waited in all day and all evening for a parcel that did not arrive. 11. I had to make contact with Marks Electrical at 0902 on Friday and did not receive any news about my delivery until 1558. 12. I have been caused much distress and incurred financial costs due to the lost parcel and subsequent poor communication. Whilst I appreciate that the delivery firm was not your own, I entered into a contract with yourselves and it is yourselves who I must complain to, as it seems to have taken you three days to locate my parcel. During this time, I have been made to wait in the house from morning to night, and had to rearrange work being undertaken on site at cost to myself.I am very upset and disappointed at the service that you have provided on this occasion, and seek some form of resolution that is agreeable in the circumstances. Yours Faithfully, Mrs Donna Flowers Addendum: This complaint was sent to your complaints email on address on 9th Aprio, nearly a month ago. Your complaints process is for me to hear back within 48 hours, however I have had no contact whatsoever. I chased this up on 19th April with a phone call to customer services, where I was advised that the matter was being looked at and that I would hear back soon. I did not hear back whatsoever. I then contacted you again via WhatsApp on 29th April to express my upset, and was told ‘this has been sent over and a member of our complaints team will get back to you today. I contacted again via WhatsApp on 1st May, and had no response. I contacted again via WhatsApp on 2nd May, and was told ‘I am very sorry, I will chase this up again for you.’ I replied “thank you. I’m finding the service unacceptable and far below the standard to be expected. Marks electrical replied ‘I do apologise, I have asked my managed team to look at this as I believe they have an update with APC.’ I replied ‘ok but it’s the customer service with yourselves that’s just as big a part of my complaint. It’s been shocking. I sent a formal complaint on 9th April, have chased three times and still heard not one thing. Your complaints policy says I should hear within 48 hours. I was promised your management team were going to contact Monday and they didn’t.’ Marks Electrical replied ‘ I completely agree and do apologise, management have advised that they had sent a request to APC and they have said the appliance was delivered on 5th April.’ I replied ‘Are management going to contact me or do I need to take this publicly?’ Marks Electrical replied ‘I have advised management to call you’ I replied ‘thank you, please ensure it’s this afternoon as I will be here waiting.’ Marks Electrical replied ‘No problem, Charlotte, my manager , has your details and will call you once possible.’ 2nd May , no call received. To say this matter has gone from bad to worse is an understatement.”

Helpful Report

Posted 7 months ago

“I bought a 595 width oven from Marks Electrical in March 24. On 23/3/24 I received a 495 width microwave with grill, unfortunately it was the wrong width (neither myself, nor the advisor I dealt with noticed this major problem). I needed an exchange, as the oven & microwave needed to be the same 595 width. However, the price of the item I needed to exchange to (M2234SC) showed as £749 on Marks Electrical online, this was substantially higher than other competitors (I have sent them proof of this). On 23/3/24 I emailed, then spoke to Gillian in Customer Services who advised me that they should be able to price match on the exchange, which was great. Appliances Direct were marketing at £663 and AO were marketing at £619 if you bought their AO five star membership for £39.99 (a total cost of £658.99 for a years membership and the appliance). This is a massive £86 or £90.01 less than Marks Electrical respectively. Even though the item I received was unopened in its box, Gillian asked me to fill in a ‘report faulty/damaged item’, which was odd, but I thought surely they know what they are doing. Gillian advised I would get a call back, which did not happen. On the 25/3 I chased them at 11am via email and received no non generic reply. At 16:35 I rang the Support Desk again and spoke to Paige, who advised my issue was being dealt with & they would call back. I was on the phone for eighteen minutes & did not get a call back. On 26/3 @ 8:03 I sent another email, which I did not get a reply to. At 16:23 on 26/3, I rang them for the third time re this exchange. This was a thirty two minute call. Naomi could not price match. Naomi offered me a buy price of £688 for the M2234SC microwave (this is the AO price without the five star membership). I did ask to be put through to her manager, I then spoke to Charlotte who advised me ‘they were a retailer’ and wouldn’t match Appliances Direct or the AO five star price (which also included a years membership of AO five star), as previous, both of these were around £660, but she was adamant that they were giving me a wonderful discount at £688. She also advised they take 24-48 hours to call back, which is the first time I had heard this. Notwithstanding, I called 3 days ago initially, as I informed her, and had not had one call back. To which she replied that they were in a very busy period. I decided to ask for a refund in the end, not an exchange, due to the poor service I had received from Marks Electrical & because they wanted an extra £29.01, plus a £25 ‘exchange’ fee more than AO (the AO price included a years AO five star membership and the exact same microwave). You need to read their lengthy terms & conditions to know about the £25 exchange fee & £75 refund fee.   After this experience, I feel that if anything went wrong with my appliance I would never want to deal with people like Charlotte. She gave me the impression that she was quite happy to charge me £75 for this refund, which I was again told was somewhere in their detailed terms & conditions. To be honest, I do not want hassle like this in my life & will be buying elsewhere, 0/5 stars. The only thing positive I can say about this whole sorry episode is that they have immediately booked in the return for tomorrow, for which they will keep £75 of the payment I made to them. Amazing that this was organised so well and so quickly! :(   I will be looking into this further, & contacting the Ombudsman or similar as I feel that this charge is extremely excessive for the return of a smaller than average fitted microwave. FURTHER UPDATE 27/3/24 I have had no confirmation re my return today, so have chased them via email & sent a duplicate to their ‘reviews’ email account. FURTHER UPDATE 27/3/24 They have now reported my review to Trustpilot, again, amazing how fast this review has been looked at in comparison to my many calls/emails. Gillian has now confirmed that Charlotte did not book in the collection for today, & has promised she will book collection for tomorrow.”

Helpful Report

Posted 8 months ago

“Absolutely shocking and am so glad I have evidence of their warranty fraud. I brought a Fisher & Paykel 5 burner gas hob and it comes with a 5 year warranty - Due to their admin mess up while their online portal system showed my warranty expires in 2026 their other so called system showed it only had 2 years. (Even thought I have an email confirmation from the warranty team confirming expire date of 2026).. They advised me to call back today and surprisingly they have changed the online portal system to state my product warranty has now expired...”

Marks Electrical 1 star review on 1st March 2024

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Posted 9 months ago

“Terrible aftercare One day delivery great, but not when the item is faulty and Marks Electrical customer services take 4 weeks and counting to fail to resolve a faulty item. At a cost of around £1400 and being left with no hob to allow meals to be cooked ME have yet to resolve the issue of an unusable hob due to missing parts. When questioned now this was allowed to pass Smeg Quality Control and safety check for a gas and electric item I have been been given no reply. I have taken it upon myself to contact Smeg directly as I have no option to try to resolve this myself however this is no real solution to such a high cost item which is I have no guarantee is working or safe to use. ME are taking no responsibly and offer no support to rectify the situation by not returning calls to provide updates despite the timescale of the situation. All seems like the situation could have been resolved with a next day delivery of a new hob and collection of the unusable one. I will never use ME again and will make sure that they are never recommended to anyone I know.”

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Posted 9 months ago

“I received delivery of my washing machine this afternoon and paid yourselves to install it which the two men did and left saying everything was good. I subsequently put in a small wash having read and followed all the instructions. About 7 minutes later the machine started making a terrible noise and started jumping uncontrollably out from under my worktop across the floor. I subsequently discovered from looking at the rear of the machine that the installers had failed to remove one of the delivery bolts!!! What totally unacceptable service this is and having paid for a professional instillation I have not received the required service I have paid for. It also states on the Samsung manual that the machine MUST NOT be used without removing these bolts as it will damage the machine!!! I now require a new replacement washing machine and compensation for the breach of contract in providing an inadequate service. My order number is 1440147.”

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Posted 10 months ago

“I am having a terrible experience with them. They have shifted delivery times twice and missed deadlines after I waited all day for them. After then failing to deliver they lied about me not being in to accept. Nobody turned up. We have now wasted all the next morning trying their pathetic contact number where you are placed on hold then cut off after 40 minutes. I have completed a request to customer service ( or complete lack of being more appropriate). They responded saying they aim to be back to me via call in 2 hours. Here we are a further 2 and a quarter hours later and yes nothing. Avoid this dreadful company at all costs. Blatant lies and now looks like I am going to have to battle to get my money back. Scammers liars and incompetent.”

Helpful Report

Posted 10 months ago

“Marks Electrical are an absolute terrible company, going by my experience, terrible customer service & I wouldn't recommend Marks Electrical to anyone. I ordered a AEG Washing machine on Thursday the (04/01/24). I ordered it because it was advertised as free delivery & half price installation. However when I went to pay for the machine, after ticking all the boxes on wanting it installed, the old machine taken away & the free delivery. It asked was it more than 4 steps to my property & it Is. Its 13 steps as its a flat one up. So instead of charging me for everything, it only charged me for the price of the washing machine. So i phoned up Marks Electrical, got told to take a picture of the stairs leading up to my property. Which I did & that I would have to pay an additional £30.00 for delivery, which I also did. After the picture of the stairs had been sent by email. Realising I might not be getting my new machine installed & the old one taking away. As I hadnt been asked if I wanted that service. I phoned up Marks Electrical again the next day (05/01/24 & paid £22.50. Which Is half the normal price of installation, as there was a promolion & thought everything would run smoothly now. Boy was I wrong, on the day of arrival. Two men from Marks Electrical came on the (06/01/24) to deliver & install the new machine, whilst taking the old one away. I was going to my work when they called around 4.45 pm but my daughter Kimberley was in the house. They took the new washing machine up the stairs & dumped it in the kitchen. They wouldnt fit it or take the old one away because they said it i had paid for that service. Although i had. They werent friendly & were rude to my daughter So I phoned Marks Electrical on Monday morning the 8th of January to report all of this. I got told id get a phone back but never did. I phoned again, early afternoon. I spoke to a manager a (Eunace) I believe. Who was unapologetic but later said she'd look into it & phone me that afternoon, or early morning. Strangely enough Im still wailting at 15.15 on the 9th of January, for that call. Thats after 2 other phone calls. I had asked Eunace to reimburse the £30.00 I had paid for the delivery, as well as the cost I'd paid for installation to compensate me for all the hassle & for me to pay for a plunber to fit the washing machine. I have had no phone call from yourselves but now I have an email to confirm I am getting reimbursed for only the £22.50 for the installation of the machine, that never happened. With no name on the email What really shocking company Marks Electrical. One that is full of liars & doesnt treat people with any respect whatsoever. I will never use you ever again & will be telling anyone who is thinking of using you sto say well away. A really disapointed & disgusted customer.”

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Posted 11 months ago

“Worst company ever avoid at all costs . Sold me a used Tv as new and failed to refund”

Marks Electrical 1 star review on 12th December 2023

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Posted 1 year ago

“After purchasing 6 appliances from this company and spent thousands of pounds ,I must say that have had no issues with the deliveries until Now! Wait till things goes wrong one year later and item still under waranty! How soon you can get replacement??? Have a guess??? In my case, RANGEMASTER DISHWASHER WAS RECEIVED FACTORY FAULTY ,as i didn't use it due to having two dishwashers in my kitchen not noticed that one of them was received faulty! Taking money and delivering gods is good but after care service replacing an faulty item that factory supplied and after provided numerous times UPLIFT numer it was a Massive problem with Marks Electrical ! Contacted by phone and emails numerous times but seems no luck, only excuses, what hope do I have if Head office can't sort out my replacement?”

Helpful Report

Posted 1 year ago

“Marks Electrical is currently in breach of contract for not honouring its contract to remove an old oven. Marks Electrical entered into a contract to supply new oven and remove old. Marks Electrical has left my old oven on my doorstep for 6 days. Marks Electrical has not replied to any emails trying to get them to collect old oven. Marks Electrical has terrible reviews from many, many dissatisfied customers.”

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Posted 1 year ago

“American Fridge Freezer, £100 cheaper than anywhere else and free super fast delivery. Cannot fault Marks Electrical, never used them before but will be coming back, cheers”

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Posted 1 year ago

“Excellent service. Always keeping me informed on delivery. And delivering on time next day. Brilliant. Thanks”

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Posted 1 year ago

“Unbelievable experience. Ordered a replacement double oven and paid for installation. Never got a text about delivery the night before despite being told I would. Got two conflicting delivery times on the day of delivery, phoned them and was told they were coming 16.47, they came at 12. Lots and lots of threats of fining me if they can’t deliver yet they can mess me around with no consequences?? Luckily I was in. The guy then said my fuse board (only 20amps) and wiring wasn’t sufficient. Why not? The double oven I have was fine so why not this new one?? He wouldn’t install the new oven. I phoned to cancel the order only to be told that, on ordering, I had confirmed the fuse was 32 amps so I would lose my installation fee, £54. Who, apart from electricians, knows what amps their cooker fuse is?? They have now lost me as a customer forever all over £54 that they are not entitled to. Thieving scum. We’ll see how easy it is to get my refund. Steer well clear.”

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Posted 1 year ago

“I have had excellent service and when it’s not in stock they keep you informed”

Helpful Report

Posted 1 year ago

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