Massage Envy Reviews

Name: Massage Envy
Rating: 1.98

2.0 Rating 129 Reviews

23 %

of reviewers recommend Massage Envy

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2.0

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Massage Envy 1 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

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“Lu was my massage therapist. She made me feel comfortable at all times, my body felt better from it and I would highly recommend her! It was a really good massage, focused exactly where I requested in a peaceful setting. I will definitely be going back!”

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Posted 3 months ago

“Brenna gave me the best facial ever. She’s the best would highly recommend.👍”

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Posted 3 months ago

“Totally bad experience at Preston-Parkwest In Morrisville NC Beware of their manager at the desk. Totally untrained and unprofessional. Eager to heavy charge not doing any service. Excuse of policy. Pathetic!”

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Posted 3 months ago

“Jorge V. Has magic hands! I have been enjoying massage therapy for over 40 years and this was the very best massage I have experienced in my lifetime! Thank you so very,ugh Jorge for the extra special details you put into my massage! Especially because you knew exactly how to work on my recent double knee and shoulder replacements! I will fly back from Chicago to see you again! Massage Envy Naples”

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Posted 3 months ago

“At the end of the massage, a hot towel was placed on my back by the employee. He walked out of the room. I stood up and took the towel off my back. It was not a towel. It looked like a dish rag you would be using around the kitchen sink. It had holes in it. Disgusting. I called and spoke with the manager. She confirmed the towels are a bit used. Never go back there!”

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Posted 4 months ago

“Best service ever at massage Envy, Port St Lucie. I have had many massages over my lifetime by many providers and personal at this location are top notch.”

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Posted 4 months ago

“Please it's my humble request to safeguard yourself. I'm one of the millions victims who has lost all his money on Fiatvisions scams.The 6months contract, 2% monthly withdrawals on free margin account everything is a scam. I borrowed money from banks after trusting them. I'm not in the position to write more about my experience. I'm at the verge of bankruptcy. Please it's a humble request to read more about them and other legit websites and resources.I personally invested $350k into it and never be able to do any withdrawals. But fortunately enough i discovered a legitimate recovery channel who helped me recover 70% of all my lost crypto funds within 120 hours called: fastrecoverychannel @ mail . com”

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Posted 4 months ago

“Avoid their membership at ALL COSTS. The massages are consistently significantly less than an hour. Youre looking at 45 minutes or less. They lock you into a year long contract that's impossible to get out of no matter the circumstances. They do not care about you, only getting their money. It's a complete waste of money with very little benefits. You can only transfer one of your massages to a person once every 6 months while tied into a year long contract. They are usually booked well in advance and it causes you to have to drive 30 minutes in any direction to find an open location. Do not recommend and will not be returning. Save your money and RUN.”

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Posted 4 months ago

“Es imposible salirse de la membresía, y las politicas de Cancelación para citas es abusiva”

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Posted 4 months ago

“Terrible company. Bought my daughter 2 massages. She is pregnant. I bought them on sale. We had it in writing. When she went to pay they raised the price. Then told her the second one would be at an even higher and she would owe the difference. They know it’s not enough money to sue over. They refused us a refund on the unused money. Very poor customer care”

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Posted 5 months ago

“I have always raved about the benefits of having a membership here. There policies are terrible and they lock you into to paying even if you don't utilize. I have been in to discuss canceling but will loose all my credits. Now they charge me a cancelation when I shouldn't have been scheduled at all. Still list my credits even though I called same day of cancelation to pay and attend appointments. They took my slot and still charged me full price. Ridiculous way to treat loyal customers who leave good tips for employees. I know its hard to believe but unexpected injuries or medical issues can arise and make this service hard to utilize. I need 24 hours in the CALM ROOM to handle this disappointment and anger at the way they scam customers out of money. I will tell all my family and friends to avoid this business and quite a few have membership already. Bad business for sure.”

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Posted 5 months ago

“I'm so disappointed with their costumer service. It is a lie you can cancel the membership anytime you want. I tried to cancel my account several times and they won't take my request because " I have to have proof" of making a decision. It is ridiculous I have to send personal information justifying my decision to cancel my membership. Horrible business practices!. Please, Don't get a membership!”

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Posted 5 months ago

“I go to Massage Envy on Naples Blvd, FL. My go-to therapists are Raul and Liliam. Both are very professional and provide excellent massages.”

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Posted 5 months ago

“Great staff and very accommodating. I have been a member for years and have never had a bad experience!”

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Posted 5 months ago

“I have been going to Crystal at twin creek for quite awhile! I think she is the best! I would recommend her to anyone! Look forward to seeing her once a month! Jody”

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Posted 5 months ago

“DO NOT SIGN UP AT THIS LOCATION, I REPEAT, DO NOT SIGN UP AT THIS LOCATION UNLESS YOU WANT TO BE PERMANENTLY TIED INTO A FAKE CONTRACT. My wife was a steady paying client for YEARS and wasn’t able to make a scheduled appointment on a particular instance due to a true emergency with us losing power in our home. They still charged her despite her trying to cancel. On top of the terrible customer service she politely asked for them to cancel her membership with them keeping 4 months of credits in their pockets and they literally denied her the ability to do so and said it wasn’t possible without a doctors note, a doctors note that would take 15 days to process which will still incur a monthly charge. When asked for a manager there was none, when asked for corporates phone number, they said they didn’t know (a quick Google search took care of that). We had to cancel her debit card and put a block on any charges made from Massage Envy because of their refusal to let her out of the membership. Come to find out they were still able to charge her on her Apple Card because of a random purchase she used it for TWO YEARS AGO. So they went back into her transaction history to find another payment option and charge her the $75. We are currently disputing the charge since she is no longer a member and having Apple put a block on their end as well. So if you’re willing to be tied to them for the rest of your life, by all means go ahead.”

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Posted 5 months ago

“I have been a member on the monthly plan for about 3 years Over that time I built up several credits. What I found out is you cannot gift them other than 1 per month for a $10 fee. You cannot stop the monthly charge and use the credits to built up. You must pay $20 per month for the "privilege" of using bought and paid for sessions. If you don't use them in 6 months of $20/month you have to get permission to extend it. I did that except the ME person turned on the monthly charge again. I called again and basically begged to "make it stop" and the district manager has ghosted me. DO NOT I repeat DO NOT get into their monthly club. I would love to talk to someone up the food chain but they wouldn't give me contact info”

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Posted 5 months ago

“I am extremely disappointed with the service at Massage Envy. I scheduled a massage for myself and my mom over a month ago, only to have it rescheduled a week ago due to staffing issues. Now, I’ve been informed that another staff member is sick and our appointment cannot even be found in your system. This level of disorganization is absolutely unacceptable. Not only has this caused major inconvenience, but it also completely ruined what was supposed to be a relaxing experience. Your inability to manage appointments and staffing is beyond frustrating. I would not recommend Massage Envy to anyone looking for a reliable and professional massage experience. Save your time and money and go elsewhere.”

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Posted 5 months ago

“Hayley was completely rude and unprofessional to deal with. Buyer beware if you sign up with a package or membership here! I came for six months of prenatal sessions, was walked through scheduling in person by a staff member to make sure everything was taken care of and booked properly, and then ended up randomly told that I needed to pay out-of-pocket after my session today. I explained to her politely that everything is prepaid for and this doesn't make any sense, to which she effectively told me that I should understand the math and it's my problem and not theirs even though she can see in the system who helped me and that they were the ones to book me when all I asked for was to book the sessions I paid for. Why would I book more sessions than were in my package? It literally makes no sense. She refused to be accountable and was not remotely apologetic. Not the kind of experience anyone should be paying a premium for, especially not nine months pregnant. On top of all of this, I now didn't have the opportunity to properly space out my sessions until giving birth, which was the entire purpose of me being a customer here in the first place, and why I personally asked for professional assistance with the booking process, all to be treated this way and stuck footing a bill and having no care for the last month of my pregnancy. I will NEVER be back and am appalled at the customer service here. Thought I would give them a chance due to proximity of where I live, but now I see why everyone I know avoids this place and goes to small, local businesses or private masseuses instead. Hope the owner or manager has the opportunity to see this, as you are losing customers frequently due to the rudeness and incompetence of your desk staff. There was zero attempt made to right what happened today. It costs a lot less to retain a customer than to acquire a new one. I suppose this lesson has been lost upon Hayley, as she very clearly does not care about the customer experience or treat this business like her own in anyway whatsoever.”

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Posted 5 months ago

“I had amazing experience with Lily, I read some bad reviews which makes me think it’s no going area but my friend recommended Lily for me and gave me her contact 8503137241, I texted her to fix appointment and she explained the procedure of getting their manager approval to me since I was looking for a real full service session and nuru massage, I followed the procedure and got approved then went there at my appointment time, Lily took good care of me by rendered amazing full service session for me and ended the session with nuru massage. I HIGHLY RECOMMEND HER.”

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Posted 5 months ago

Massage Envy is rated 2.0 based on 129 reviews