Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

Company Reviews

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fuming. Before holiday I ordered over £70 worth of goods to ensure my next day delivery. These items were for my holiday. After not receiving them the next day I emailed them concerned. A different person emailed each time, and my repeated offer was 20% off my next shop... Rudely assuming I would bother again, even after filing it as a complaint. No one would say anything more than 'when you get an email saying its dispatched' it took FIVE days, I ended up having to drive to work to collect it the day of my holiday and was offered no compensation for distress or travel expenses to retrieve my items. I must have sent 15 ish emails with a repeated response that only annoyed me more. Recently I used their 20% off after thinking maybe it was a one off. Again, I spent more than £70 to get next day delivery this time for a birthday. Again, no delivery, it should have come yesterday and after emailing they simply repeated, 'it should be there tomorrow' ... It should have been here TODAY. I was then asked to wait until Monday - if it took longer email them. Monday is a week late. The cheek to ask me to wait until Monday, a week after 'guaranteed next day delivery'. Again I was merely offered 20% off my next shop. I will never shop there again because of the hassle to chase orders, the inconsiderate customer service and the lack of solution provided. Spend your money and hope for the best. The staff won't be able to help you with anything more than that. So disappointed and it's more than a few times, but the last two have really ruined it. Look after your customers or they won't come back.”

Helpful Report

Posted 9 years ago

“This company is an absolute disgrace. I've had soo many poor experiences with this company but my last was by far the worst. As they expand as a company their customer service seems to be increasingly unreliable and frustrating. I made a large order and unfortunately when the items arrived they were of poor quality and were ill fitting so I returned it within the 14 days. However because of a delay on the courier's side it was delayed in being recieved at the missguided warehouse. So when they recieved it they sent it back to me as they assumed it was outside of the 14 days. Thankfully I kept my proof of postage so I was hoping for this to be resolved quickly. However it took numerous emails repeating myself continously. Eventually after about 6 emails from my part they realised the error and made arrangements for my refund once i sent the package back. I hadn't checked the parcel when they had returned it because I was no longer interested in the contents as I just wanted my refund. However when I opened the package to check the contents so I could return it, one of the items I had sent back wasn't in the package. I sent the package back and they refunded me minus that item. So essentially I paid £30 for a skirt they kept. I've never experienced such consistently bad customer service as I have with missguided. This is a company I will never support again. If your thinking of making an order beware because it's at your own risk!!”

Helpful Report

Posted 9 years ago

“Ordered a pair of shoes on Sunday 8th November at around 11am. Paid for next day delivery, when it didn't come on Monday 9th November I emailed them only to be told 'your item will be received 11/11/2015' no apology, no explanation, no refund for next day delivery. Absolutely ridiculous.”

Helpful Report

Posted 9 years ago

“Ordered an outfit on Friday with next day delivery as I needed it on the Saturday, it didn't come in time. However, my order now says it's complete and I'm yet to receive the goods. When I first spoke to them about the fact I hadn't received the goods the next day they promised me a refund on my delivery charge however I'm yet to receive this too. Worst online retailer with shocking customer service.”

Helpful Report

Posted 9 years ago

“I placed an order on Thursday using the next day delivery option. Four days later it still has not arrived. My birthday is tomorrow and there is still no sign of a delivery and now I am without an outfit. I will warn against trusting their next day delivery option especially if you need something quickly. I've never had a problem with any other website regarding delivery as late as this. Whats worse is my delivery status has said dispatched and out for delivery for the last four days so that means nothing also! No one can update me. Very bad service from missguided”

Helpful Report

Posted 9 years ago

“Absolutely terrible customer service I'm owed a refund of 35 pound and there saying it's only 13 pound never use miss guided again”

Helpful Report

Posted 9 years ago

“I payed £5 for next day delivery they could not fulfill this they then tried to deliver the next day when there was no one to sign for it the tracking details don't work so i cant see where my order is but their website is saying it has been delivered i don't know where to and the customer service team have not replied to any of my emails for over 48 hours. do NOT order from here the customer service, delivery and quality of the items are not worth the hassle!!!!!”

Helpful Report

Posted 9 years ago

“DO NOT ORDER FROM THIS SCAM COMPANY - THEY DO NOT DELIVER, THEY FAIL TO RESPOND TO EMAILS, YOU CANNOT TALK TO THEM ON THE PHONE AND THEY DELAY REFUNDS FOR MONTHS - THEY ARE CROOKS BASED IN MANCHESTER. I LUCKILY USED PAYPAL AND THEY SORTED THEM OUT IN DOUBLE QUICK TIME. BUY FROM ASOS, BOO HOO, AMAZON, MISS SELFRIDGE....ANYONE ELSE BUT NOT THESE CROOKS!”

Helpful Report

Posted 9 years ago

“The worst company I have ever bought from. Next day delivery? NO such thing! Delivery turning up in seven days? IF your lucky! Refund given without constantly having to email asking where your money is and it taking FOUR WEEKS to receive? LIKELY! I really don't know what's happened but this is not an acceptable way to treat customers. wrongly advertising next day delivery is one thing but holding money for returned items is just ridiculous!! Hire more staff because clearly your short staffed, either that or the people you do have working for you are incredibly incompetent!”

Helpful Report

Posted 9 years ago

“I purchased the plus size Khaki bomber jacket, I'm very disappointed. The material is extremely cheap and flimsy, if you have long nails they will surely go through the material. It is not a jacket at all, I would say it's more like a thin satin scarf made into a jacket. It has no lining and is nothing like the picture online. VERY disappointed to say the least”

Helpful Report

Posted 9 years ago

“Is there a way to report this business for fraud? They can't keep charging people without providing items charged for.”

Helpful Report

Posted 9 years ago

“i ordered 7 items last night and paid $138 and they have already sent my email confirm but then the next email said they will only send me 1 item still charge me $170 in my bank account and i have sent them several emails but still hear no respond. does anyone know missguided phone number or sth that i can contact since clearly they wont bother check email after they took my money.”

Helpful Report

Posted 9 years ago

“Although most of the comments on here are based on customer service and delivery etc. I have given a poor rating as the clothes are not at the standard I was expecting them to be. First I bought A cropped jumper, the material is cheap and scratchy on the skin. Also the stitching at the end of the sleeves and edges of the top were poor quality and look unfinished. Nothing like what was described on the website. Second is another cropped turtleneck jumper. This was a problem since the head space wouldn't even allow a five year olds head through. No stretch or space is left, and you gain a fear of not being able to come out of the jumper once you ham age to get it on. The sleeves are extremely uncomfortable and don't seem to be sized up well. Overall the experience has been poor and so I will not be shopping here again. Hopefully returns will not be an issue. Finger crossed! Also next time I will defo remember to check reviews before shopping somewhere new..”

Helpful Report

Posted 9 years ago

“Order One: I order next day delivery on a Friday night - NO SIGN OF IT - I email on the Tuesday as it has still not arrived to be told 'if I still want it it will take 5 workings days to process and then it will be dispatched' (even though it was next day delivery I asked for) I decline and say ' 'I'm quicker re-ordering and paying for next day delivery again' to then be told 'two of the things you ordered are not in stock in the size you wanted' So basically Missguided took the money out of my account knowing they did not have my sizes and hoped I would just wait.....I recived a refund and giving them the benefit of the doubt I thought I will try once more so I ordered Two days later: Order 2: some other things and clicked once again 'next day delivery' and to my boyfriends address down south.....ONCE AGAIN it failed to show the following day, I then had a call from the courier on Saturday to say it would not be arriving Saturday as their delivery driver had called in sick. I was going back home to Scotland from down South on the Sunday so Monday delivery was no option and the only thing I could do was change my delivery until the following Wednesday, today is now Wednesday and I have waited in until 6pm when the latest time they deliver and it has not shown.....I have then went out and came home to a letter to rebook saying the earliest day I can get it is now Friday....ONE WHOLE WEEK AFTER IT WAS DUE TO BE DELIVERED!! I have now asked Missguided to get in touch with their courier and send it back to them as I will not be available Friday and it's too late. Completely unacceptable and recommend that you shop elsewhere before using this company unless you have weeks to wait for your next day delivery.”

Helpful Report

Posted 9 years ago

“Ordered on the Monday afternoon for next day delivery and 2 days later I still HAVENT got my parcel!! After several emails to missguided and phone calls costing over the odds to the delivery company.. I got NOTHING!!! Terrible service from both companies and will 100% never order from missguided again. I'm not the only person this has happened to within the last few weeks/month either.. POOR SERVICE.. and to top it all off, missguided have put their delivery prices up!!!!!!!!!!!! The cheek of it..”

Helpful Report

Posted 9 years ago

“Truly disappointed in missguided, I had heard great things about them. I ordered a bodysuit from them and was sent the wrong item, fortunately they did return my emails, gave me a refund, said I didn't have to send back the incorrect item, and have apparently shipped the correct one (although I have yet to get it so it could still be the wrong one). Strangely enough, the bodysuit that they sent me is not even up on their website, I do not know where it came from. After having the good experience with their customer service, I ordered a pair of boots and was extremely irritated to find that they sent me THE WRONG BOOTS! The boots are not at all what was pictured, and on top of that they are not even my size. I have contacted them about this and have yet to hear back. Do NOT order from them, they clearly do not care about sending their customers the correct things, because this is twice now that they have sent me the wrong thing, and it could be even more if they don't send me the correct thing the second time. VERY bad.”

Helpful Report

Posted 9 years ago

“TERRIBLE ALL OF THE REVIEWS BELOW ARE TRUE. LOOK AT ALL OF THE COMPLAINTS ON THERE FACEBOOK PAGE!”

Helpful Report

Posted 9 years ago

“Unfortunately I did not check the reviews for this company before dropping £100 on 6 different items. Below I will review all aspects of my unnecessarily long dealings with Missguided. Delivery: I qualified for next day delivery for my order. When the following day rolled around I woke up to an email their 'pixies' are busy, my delivery won't be coming that day. I didn't mind too much seeing as I didn't have to pay for it and I wasn't in too much of a rush. Oh, and don't expect any sort of tracking of your order because it is virtually non existent. My order finally came the following day (it seems I was lucky it came at all, based on other reviews) and what do you know, two items are missing. No email, no correspondence to state they were out of stock. Just weren't in my package or my invoice however PayPal states I've been fully charged for my order. What? Customer Service: At this point I look on their website to find a customer service number and low and behold they don't have one. RED FLAG. If a company literally cannot operate a customer service line due to the vast amount of complaints, then they seriously need to re evaluate their systems. I head on over to their Facebook page. Wow. This is where I recommend you look if you are considering ordering with this company. The Holy Grail of customer complaints. I scrolled for a good 30 minutes and did not see one positive comment, simply complaint after complaint. I sent a Facebook message, and while I cannot knock the Customer Service advisors, they were all polite in every correspondence with me, their answers were ridiculous. I asked where the two missing items were and was told they were out of stock and they have refunded me. Okay great, except I checked their website again and they were still in stock to which they replied with 'Oh yes, they are in stock now.' ...? They offered me 20% off if I wanted to order the items again. No Thanks. Returns: I decided to return the items they did in fact send me in hopes of a refund. I didn't receive any sort of confirmation they had received my returns but instead some random incorrect amount refunded back into my account. After speaking with 3 different customer service advisors to explain it wasn't the correct amount. (I mean, your customers shouldn't have to sit there with a calculator to figure out their own returns) They gave me a breakdown of my return. They had refunded me for all products bar 2.. the two that they had not refunded me were in the same box as the rest of the product they had refunded me? One of which being a massive shoe box. I have no idea what kind of returns system they have but someone needs glasses. I'm still waiting on my refund but I'm not holding my breath. Incredibly long story short, don't waste your time, energy or money on this joke of a company. They are all clueless.”

Helpful Report

Posted 9 years ago

“Rather than spending all their finance on advertisement on the t.v maybe they should infest some money into good quality staff and customer service care, so they are able to deal with the orders coming in! The worst company I have ever ordered off of! Ordered two sizes of the same dress on the standard delivery. A few days after placing the order I received and email to say we're sorry your order will be with you a day later than planned, then shortly after i revived another email to say your order has been closed ? No explanation at all, I get a notification through PayPal that I'm receiving a refund from miss guided ?!? So I check online to see if the item is out of stock and the items are still there. I wouldn't be so annoyed but I really wanted the dress for my birthday and was going to use my student discount to receive 25% as it was the time of the student events etc but received 30% of for being a new customer (even more of a bargain). Obviously now if I am to re order the dress I won't receive either! I've tried calling the customer service number and when you press option one for the customer line you receive an automated voice note saying to check online in regards to your orders. Is it that bad that you can't provide a customer help line !”

Helpful Report

Posted 9 years ago

“I am extremely disappointed in Missguided.com I placed an order on a Thursday and paid extra for next day delivery as I had occasion on the Friday night, I did not receive my item in time and when I tracked it they said my address what not found (I got delivery to my school were I work which I have received many deliveries before this one) there was no contact number for misguided and im very frustrated with the lack in good customer service! I WILL NOT be ordering from them again and im expecting a FULL refund”

Helpful Report

Posted 9 years ago

Missguided is rated 2.7 based on 1,069 reviews