Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress was coming apart at the seams around the neckline, the dress was baggy around the arm pits, and it was also far longer than advertised on the photograph on the Missguided site.”

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Posted 7 years ago

“The quality of their clothes and the sales!”

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Posted 7 years ago

“the website is easy to use for shopping I don't like to shop any way, they stick to delivery and keep you updated, LOVE LOVE LOVE THEM”

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Posted 7 years ago

“My dress had a big hole in the side when it arrived and my trousers have only half of the waist elasticated, the rest just sags. Awful products. Waste of money.”

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Posted 7 years ago

“I have ordered with Missguided many times and I always have troubles. They do not even offer the possibility to call customer service, only to chat with consultants who are like robots and who in no way actually help you. This time I ordered 3 tops and clicked on next day delivery but instead the website redirected it to delivery in 3-5 working days. So I sent an e-mail to customer service asking if they could up me out and change it to next day delivery. So what do they do? They cancel my order. But I never asked them to cancel it? And yet on the chat they are saying it is my fault and that I did ask for the refund. I try to tell them that I never in no such words asked for a refund but I am just ignored and told that they cannot do anything. Appalling customer service, makes me wonder why even bother for all the hassle? Online shopping is meant to be hassle free... Very disappointed”

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Posted 7 years ago

“I order big order for £200 and they kept me waiting for 6 days promising every day will send parcel and after 6 days said it was return and I missed it even I was home all day as I was ill and even they courier have order as not existed as they never actually send it and only one adviser confirmed after 3 days that order is still in warehouse. I am really dissapointed of this experience never buy anything online. Also they said I can re-order it but its not longer available in stock so I have to watch out when is back and they can't inform me. they never had dresses in first place but took money and kept me waiting almost for all week when I paid £7 for next day delivery.”

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Posted 7 years ago

“Took two weeks and 3 days to receive my order - but they advertise 4-6 day shipping. Yeah right. AND you have to pay to return the package that I have not worn? Never again.”

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Posted 7 years ago

“I received expired promo codes from them twice in one week and they would not honor the discount codes sent to me. They advised I had to purchase the items full price, wait 48 hours for them to process the code, then another possible 5-10 days to receive the refund. That's insane and unacceptable. It ultimately sounds like a scam. Please be aware and don't fall for this. I don't know if this is some time of scam they're doing to multiple consumers.”

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Posted 7 years ago

“The dress I ordered, love it, exactly how it looked on the site, arrived in the time I ordered, within 48 hrs. Perfect fit.”

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Posted 7 years ago

“I've ordered a range of clothing from miss guided over the past couple of years and have never been quite satisfied with the clothing. My first order was a mint co-ordinate which came as a bright turquoise and felt like curtain material. Another order included a silk red dress which was way too short, a skirt which I ordered in pink arrived nude and a black lace and elastic crop top fell to pieces straight away bearing in mind it was £25! I've also visited the store in Westfield Stratford and felt all the materials and nothing is worth the price. Although I must admit they do have a large range of clothing which look very nice.”

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Posted 7 years ago

“I've received a poorly sewn jumper which would fall apart after wearing it one day, threads loose even after sewing it back 2 times it would still fall apart at both sides of the neck. They told me I could return it and they would send out a new one, I had to pay for the return costs myself (?). The only thing I could get is a discount code worth of the returning costs. I've send it back to them registered and had to email them after I saw they already received it a week ago, they told me they would send a new jumper but after 2 days I got half of the money refunded. They don't want to give me a discount code for the registered return costs I've made even when I've send them a picture of the receipt and the returned package with the stamp on it. Customer service it the worst, you can expect automatic responses and in the middle of a email conversation they will just say ' Sorry we can't find your info, can you send your order number again?'.”

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Posted 7 years ago

“Bad service, twice have sent me the wrong order then told me my correct item was out of stock.”

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Posted 7 years ago

“Definitely would not recommend to order of misguided site....... I order 2 top I returned them, they told me one was damaged it smelt of perfume, so I would not get a refund and they would return it me I never received the top back.... tried to call!!!!! the line is always busy I've tried to email. So I lost my money... I would never order of misguided again”

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Posted 7 years ago

“I ordered a dress for next day delivery to be here a day before my birthday and it got lost in transit. I usually live abroad so now I am left with absolutely nothing to wear on my birthday! If I could give them a zero rating I would.”

Missguided 1 star review on 11th April 2017

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Posted 7 years ago

“Possibly the worst company I've ever dealt with in my life!!!! They have the worse customer service I have ever encountered. Sent me a faulty item, twice in a row. And then the third time they sent me the wrong item!!!! Every time I had to phone them I dreaded what they would say as they were so rude and so uncooperative! Don't buy from here, save yourself the hassle!”

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Posted 7 years ago

“Wanted to know if a skirt would be coming back in my size and Rachel was so helpful and even gave me other options”

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Posted 7 years ago

“I placed an order with next day delivery on 28/03/17 expecting delivery on 29/03. The tracking stopped updating once it had stated it was on the way to the courier.. I queried this with Missguided, they said there had been a delay with the courier and it should be with me on 30/03 but to keep checking the tracking for updates. The next day I had a look at tracking in the morning and it had still not been updated, I queried this and they stated the parcel had never been scanned with Hermes and it would take roughly 48 hours for them to find out more. I then took the assumption that meant it would be delivered on 03/04 and they stated this should be the latest date it would be with me. I asked them for an update on the progress with my order midday 30/03 and they advised that the order had reached the courier and its on the way to the driver, I asked if this means I should expect it 31/03 and they replied telling me there had been yet again another delay with the courier, surprise surprise. As you can imagine this is where I started to get very frustrated as my next day delivery had so far taken 3 working days at least and as I needed this for the following Monday 03/04, I was starting to panic. It got to Friday 31/03 and yet again my tracking still hadn't been updated, so I asked if it could be reordered there end for Saturday delivery as I needed this for Monday and the parcel was obviously lost. They declined this and told me they couldn't as the parcel could still reach me and just repeatedly told me to keep looking at tracking and wait a further 24 hours which I could not afford to do as I had previously stated I needed it for the Monday. I cancelled my order with them and demanded a refund, and then placed a brand new order of the same items for Sunday delivery. Bearing in mind, I am now out of pocket for one delivery that I haven't received and have then had to pay out again for a further delivery. Shockingly but not surprisingly.... my parcel ordered for Sunday delivery DID NOT TURN UP. I waited in from 8am-9pm to await the parcel. Funnily enough, late evening after 9pm the tracking updated stating it had been delivered to 'reception'?!?! One, not one person called at my house on Sunday. Two, I live in a 3 bedroom house.. there is no reception. I brought this up with Missguided and they told me to check with my neighbours as it could be with them if I was not in. but I was in so why would the courier deliver to a neighbour and which neighbour?!?! End result is I have to fill out a disclamer form which takes 72 hours to process, I have paid for two deliveries and received neither, my friend has not received her birthday present and Missguided have lost a loyal customer that has spent a fair amount of money with them. Safe to say, I wont be using them again.. I now await my refund for both orders.”

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Posted 7 years ago

“My jeans broke after a week, after 3 weeks of me asking for an exchange they refunded me. I asked why and they told me the jeans were out of stock. However, it wasn't hard for me to look online to see they were still in stock. I complained and they offered me a £2 refund for delivery for some reason... and then every customer service adviser continued to lie about them being out of stock until I sent them an image of them in stock on their website. They refused to give me an exchange after this and were rude to me and patronising. Also tried to offer me 20% off the jeans even though that would still make them more expensive and they also didn't know they were offering 30% off everything at the time.”

Missguided 1 star review on 31st March 2017

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Posted 7 years ago

“I'm just overwhelmed of such criminals and liars they are. First, they do not inform you that in Italy the post office does not accept their prepaid return label, therefore you'd have to pay for it yourself. Second, the fitsr customer service advisor told me they can offer a store credit for the shipment, which I reluctantly accepted. After I sent the goods back and sent them a clear photo of the shipment just as they explained me to do, they said that they won't offer any store credit, and that there was a confusion. I wrote back right away and another person said the credit note is ok again, and the next day another one said it's not ok again. I get the feeling that they are all crazy and they can just erase what they said to you a few hours later. NEVER EVER BUY FROM THIS SITE otherwise you'll just end up exhausted like me.”

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Posted 7 years ago

“The clothes I received were all the correct style, and the discount codes worked for me and they arrived within a reasonable amount of time. However they were a mix of UK size 8 and US size 8, the quality wouldn't have been worth HALF the money I paid for them, the shirts were cut weirdly so the neck sticks out at the back, all super sheer and cheap fabric, and on top of all that, I would lose more money on returning them.”

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Posted 7 years ago

Missguided is rated 2.7 based on 1,069 reviews