Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting in for a week for a parcel that they say according to their online virtual chat and their premium rate phone number they are trying to deliver. I found an online contact form which says e mails about parcel delivery will not be answered. When you cannot talk to a human then you cannot help but think they do not care about you. Ok I accept my contract is with the company I placed the order with- but surely if Hermes are telling me for a week that I am out-when I am not- why can I not talk to them?”

Helpful Report

Posted 4 years ago

“Completely useless. Claim that they were unable to deliver (at 12:30 on a Monday) because “you weren’t in.” This is an office, and there are always 4 or 5 people (including me) within earshot of the front doorbell. No email contact. Phone helpline is a pre-recorded message that returns to website. They get one star because there is no zero star rating. Avoid this company.”

Helpful Report

Posted 4 years ago

“Hermes are useless and if you can avoid using them then I wouldn't use them. I have been trying to find out where my parcel is that i ordered 7 days ago but all i keep getting from the automated service and chat line is that it is being delayed but they cannot tell me why or anything else with regards to my delivery, only to contact the company i placed the order with despite having a tracking number and 2 messages from them stating they have my parcel.”

Helpful Report

Posted 4 years ago

“Delayed delivery. Unable to speak to an assistant in person.”

Helpful Report

Posted 4 years ago

“Don't use Hermes! I honestly struggle to understand how this company are still going. So far they have lost my parcels on more than 1 occasion. Failed to collect one & now, they never even attempted to diver my parcel, just returned to the sender. Believe me not my choice of delivery company. I have messaged the company to see if another courier service can be used. That's just my experience, I have plenty of family & friends that have had stuff stolen, damaged, delivered to a completely different address & I'm sure we've all seen those videos posted to youtube showing how their delivery drivers handle our fragile goods. The sooner these close, the better!”

Helpful Report

Posted 4 years ago

“very little details on order. no communication delivery late, option for tracking did not work. Very poor, avoid if possible”

Helpful Report

Posted 4 years ago

“I used Amazon for a couple of years and deliveries have either been Amazon or Royal Mail. Today (15/11/2020) my Amazon order was being delivered by Hermès. I was informed in the morning that it would be delivered by 8pm. So no shopping for essential food. At 8.02pm I’m told NO delivery now until either 16th or 17th. Try to converse on live chat and get a robot which was no help. I saw the One Show during the week and noticed a piece on POOR or NO delivery. I have now experienced Hermès poor service. Do I stay in ALL day tomorrow In case the items are delivered?”

Helpful Report

Posted 4 years ago

“I ordered from FETCH (Orcado pet suppliers) last Saturday. I got a special Sunday delivery and paid £7.99 courieir costs for this delivery.. Its 5.30pm Sunday 15 November 2020 today (a week later) and I have run out of cat food so am very disappointed. I emailed Fetch and got a reply to say they would reply in 24 hours or longer! I phoned Hermes the couriers and was advised the parcel was at their depot and I would be advised further. I will not use this service again and hope this warns other trusting customers of what to expect. Thank you.”

Helpful Report

Posted 4 years ago

“Their customer care services is very poor. Please don't waste your time and money. My parcel hasn't been collected since 31 October 2020 and we're now in November. Their customer services is totally rubbish. The phone numbers provided don't work. There is no one to call. They don't even answer calls. The Holly digital assistant is rubbish. It doesn't answer all your questions. The online support is utterly useless. They quickly take your money but don't talk to you”

Helpful Report

Posted 4 years ago

“Now 3 weeks since they lost my parcel. Hermes do not answer the phone, ignore emails, online chat is not fit for purpose. Hermes have no interest in refunding or finding my parcel nbr 1516472286145882”

Helpful Report

Posted 4 years ago

“Worst service EVER! 3 packages I had with them from different services, all went wrong... unreal!”

Helpful Report

Posted 4 years ago

“Have always received our parcels on time & they have been left where we have asked them to be left, but sadly the last three parcels have been opened!”

Helpful Report

Posted 4 years ago

“this company is a joke drivers on no less than 3 occasions have said they tried to deliver but no one home they are just too lazy and downright liars and to try and get through to them is worse than their delivery system if i could avoid using them i would but unfortunately Amazon sellers don't tell you until they are delivering which company they are using”

Helpful Report

Posted 4 years ago

“Always fills me with dread to find out a company is going to be using hermes to send my parcel. Everytime it's taken them weeks instead of days and often the item turns up damaged. Terrible service.”

Helpful Report

Posted 4 years ago

“Pathetic liars didn,t deliver on three attempts with reason no access to delivery address unable to speak with customer service and it was my son jacket who is going to school without jacket in this weather since last two weeks.Simply stay away from them and even stay away from the big companies like JD Sports those who use them as their courier.”

Helpful Report

Posted 4 years ago

“Useless as ever. Delayed my parcel twice, I was in and they didn't even attempt delivery. No card left, same day after with claim of attempting twice before 11.30am. I was working from home both days office right next to door bell and working from 7am so nice try liers. They've done the same thing before and sometimes deliver to my address other times they don't, perhaps depending whose working. I live on a one way street in town and last time they did this too me it seemed to boil down to not wanting to look for a parking space though at first they tried to pretend there was an access problem with the property before I sent them Google maps showing my door entrance on the street in town. Useless and I still havnt gotten my parcel, sender company I ordered from are carrying out an investigation but seeing they've done the same thing before I doubt anything will come of it.”

Helpful Report

Posted 4 years ago

“Worse courier services did couriering for years when younger, understand no signature now been tracking them, waiting by door they either leave out side take photo on the porch, we are on the high street lucky I was around in time, now just seen the app saying we wernt in when been waiting all day, and no not me using them cheap skates who ordering off”

Helpful Report

Posted 4 years ago

“Three failed deliveries despite puting on diversion instructions for delivery to neighbour”

Helpful Report

Posted 4 years ago

“If you want to receive a text stating how they tried to deliver your parcel as you are stood waiting by the window because you know how awful they are, choose Hermes. If you want to have to refund half the sales you make as a business and ensure people don't order anything from you ever again because the delivery service you chose can't be arsed to deliver it intact or at all, then definitely pick Hermes as your chosen service.”

Helpful Report

Posted 4 years ago

“Dreadful company , worked for them for a week , never paid me , the manager at southern Gyula.Matyas is useless , employs people for a week then doesn’t lay them , guess where their wages are going ?”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews