Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order 8th December, plenty of time for Christmas. Still not arrived. Tracking says tried to deliver 4 times and I was out. It was an office address and very much open. Why can't drivers ring the customer if they are having trouble to deliver. I will not order anything from companies who use hermes again. It doesn't help when the customer cant even contact you, after searching i found a contact email, no reply in 4 days so far. Thanks hermes some are going without presents because you can't organise your deliveries.”

Helpful Report

Posted 3 years ago

“Been texting me all day saying its on its way, changing times to earlier than later and in the end it didn't turn up, a Christmas present! I paid next day delivery on the 21st and now it the 24th and it doesn't look like its coming”

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Posted 3 years ago

“Hermes delivered my Christmas present from my partner to the wrong address. The photo is not my flat. Thank you so much.”

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Posted 3 years ago

“I placed an order to arrive on a next day delivery on Saturday 18th December. Even now nothing has arrived and all I have is a status saying sorry for the delay. Impossible to speak to a human being it’s just a useless automated system that doesn’t recognise the tracking number and a bot on the live chat that just churns out a repeated message. Terrible company and total lack of service and now I am going down the claims route. Do not use this company.”

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Posted 3 years ago

“I have been waiting for a collection since 13 th December. It is now 24th. I am disgusted that their promises to pick up following day do not mean a thing ! What a waste of postage already paid. H Platt”

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Posted 3 years ago

“What can I say super company outstanding customer service. Oh sorry wrong company Hermes is by far the worst courier company in the UK. There complaints team are absolutely clueless and are unable to do their jobs. As for customer service and experience I don’t seriously think this lot have any understanding of the words. There needs to be a governing body set up to regulate people like Hermes, then they wouldn’t get away with anything!”

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Posted 3 years ago

“There is no rating low enough for this unmanaged, uncaring and totally disfunctioning company, ever play knock on the door and run as kids, this is now a perfected art by Hermes.”

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Posted 3 years ago

“Unfortunately there was nit a zero star option. Parcel delivered today - parents were home - courier did not knock just left parcel in the wheely bin!!!! Luckily my dad saw the courier walking back down the drive and he had seen they had been in the bin so retrieved my parcel- yes it was bin day. Trying to raise a complaint is like trying to raise the dead!”

Myhermes 1 star review on 24th December 2021

Helpful Report

Posted 3 years ago

“Item was posted 17/12. In transit to national hub on 18th. No movement since then. Delivery was suppose to be days ago. So now someone won't be getting a present this Christmas. Hermes support is shocking. Don't even try, a useless live chat bot, and a useless phone bot. No human contacts. They only respond to the big verified users on twitter... I only got my response when I emailed their CEO directly (Martijn De Lange) and copied in support, that is the level of we simply don't care you are dealing with. And after all that, it took Hermes CS 15 hours to respond that "after extensive investigations we were unable to locate the parcel" so they advised I submit a Lost claim form (which they will assess in 28days). Funny that my Parcel was likely in a large box, and apparently never made it to the national hub. I dare say the driver thought it was a PS5 and nabbed it. Online videos+images of Hermes drivers have shown: -Staff launching Christmas parcels about at a depot -Drivers hurling parcels to driveways from their car -Drivers dumping large piles of parcels in bushes -Parcels delivered ripped apart, taped back together -Drivers stealing parcels This company simply does not care. Go and look at their Twitter page, the amount of people posting very damning images/videos should encourage anyone not to use Hermes ever again.”

Helpful Report

Posted 3 years ago

“10 parcels now tracked to my local depot and nothing ! Nobody brings them out. I have been refunded by the sellers but I actually need the stuff I have ordered. Customer support is non existent and nobody cares. Please do not use these useless people ! Boycott them until they go under !”

Helpful Report

Posted 3 years ago

“This is now the 4th day I have waited in to receive a parcel from Next which was to be delivered by Hermes on a Monday. The delivery never turned up and Hermes informed us it needed a 2 man lift so they were arranging this. The next day we were informed it would arrive on that day between 12 and 2pm. We waited in and guess what, no delivery. It is now late Thursday and when we have tried to track it we have been informed it is with the courier and on its way and will be delivered between 12 and 2pm 3 days ago. We cannot get hold of Next to get them to chase the parcel and cannot get hold of Hermes. Sounds like a marriage made in hell. I have now made 22 calls including online chats and the best information I can get is, yep, you've guessed it, "IT'S ON THE WAY, YOU WILL RECEIVE IT TODAY BETWEEN 12 AND 2PM" and the date on which I will receive it, yep, 3 days ago. Come back real people and face a spoken enquiry where we can expect to be treated in a respectful manner. I am instructing my company employees to not use Next again whenever a delivery service will be needed and that Hermes will be involved. The service is proving to itself and its customers that they are happy to insult us and clearly could not care less.”

Helpful Report

Posted 3 years ago

“NEVER trust this company. Heard about bad experiences before but this is just ridiculous! My iPad was sent to me via Hermes in a black parcel bag within a box, sealed well and with bubble wrap. Someone from the company carefully opened the black bag, ripped open the box inside and pulled out the iPad from all the bubble wrap. Then they had the audacity to tape the black outer packaging back up so no one noticed! I was sent an empty box!! How can anyone be so cruel?!”

Helpful Report

Posted 3 years ago

“They failed to deliver when I paid £5 for overnight delivery. 6 days on I’m still waiting. Tracking tells me it’s delayed. Where why when????”

Myhermes 1 star review on 23rd December 2021

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Posted 3 years ago

“Delivery drivers can't read addresses. Multiple parcels delivered to wrong addresses, company impossible to get hold of. Worse company ever.”

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Posted 3 years ago

“Worst company ever. Someone tell me how they still in business.”

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Posted 3 years ago

“Dreadful service, lost parcels and a kack tracking system.”

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Posted 3 years ago

“This is the first and positively the last time that I'll use this business. Having paid great attention to the size and weight limits detailed on the Hermes website, I put my parcel on the back seat of my car and delivered it to my nearest drop-off point. Next day, the Hermes tracking tool reported that my parcel was 'out for delivery' and that my parcel was 'bigger than expected' and needed a specialist Hermes courier. Utter tripe and nonsense. The website provides absolutely no help, the virtual assistant can only send me back to where I started with the online tracking tool and it's impossible to contact or speak to anyone. The tracking message is unchanged after 4 days. I've had a few poor customer service experiences in my time but nothing that comes close to the appalling experience with Hermes. I made a huge error to use Hermes and if you're still reading my comment, I sincerely hope it's not too late for you to avoid making the same mistake.”

Helpful Report

Posted 3 years ago

“Unfortunately my son’s Christmas present a PlayStation Vr disappeared in their depo! I purchased this nice and early so that I could get one in time for Christmas but that wasn’t to be. So did a expensive watch also lost! Yet the non expensive clothing items I have bought have been delivered without any issues, strange! I can’t help but think that It is not safe to send any expensive items because these items just vanish without a trace. I did get my money back but no apologies or explanation to the whereabouts of my items, I would have preferred Hermes to investigate this and track my missing items but that didn’t happen. I do think Hermes needs to look into the conduct of staff working for them and put in place a better customer support network because you can not speak to anyone apart from a robot who has a problem understanding numbers given to it when you are asked for your tracking number. Thanks a lot Hermes for the disappointment you have caused to my son on Christmas Day.”

Helpful Report

Posted 3 years ago

“Some Road Incident ! Hermes tracker states they could not deliver due to a ‘ road incident ‘ That was 4 days ago. Parcel is now 10 days late despite me having paid extra for 2 day delivery. Avoid like the plague and any sellers using them. Re-ordered my purchase with another seller and arrived by DHL within 2 days ! - saved my Christmas. Well done DHL !”

Helpful Report

Posted 3 years ago

“I got an order as part of a Christmas present which was ordered 12/12 and had no further info provided. I don't mind delays but being told they're happening is a good step to take, and I never heard anything from Hermes for a week. After contacting the seller out of hours I was provided an update saying delivery would be attempted between 19:00 - 21:00 on 20/12. Delivery was apparently attempted twice while I was in the house so I don't know if they've employed members of the USS Enterprise to phase into my house without noticing, only to find out they had told me they were unable to deliver at 21:17 the same day. I've had no further word and I'm looking to cancel my order. Please do yourself a favour and avoid them like the bubonic plague.”

Myhermes 1 star review on 22nd December 2021

Helpful Report

Posted 3 years ago

Myhermes is rated 1.2 based on 7,029 reviews