Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AWFUL COMPANY! DO NOT USE! I have sent several parcels with this s*** show of a company, all COVERED in fragile tape and 3 of the 7 have been delivered absolutely smashed to bits. I had a customer send me photos this evening of a box that was pretty much flat! They are near on impossible to contact. In fact I have never been able to claim on the cover because I can’t ever get through! I once got past all the gab they give and told the machine my details only to be hung up on after being on hold for half an hour. They have ended up costing me a lot of money and I will never use them again and I advise everyone who needs their parcels to be delivered in working order and not broken not to use them!”

Helpful Report

Posted 4 years ago

“This company is a joke. I will never have another item delivered by joke hermes. If shipper tells me shipping with Hermes I cancel the order. This company could not find it's way around a cardboard box”

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Posted 4 years ago

“Hermes is losing a lot of packages. During the last 3 months, 3 of my packages (out of 3) were lost by Hermes. One I was sending, 2 were sent to me. The first one was lost at the drop the out location The 2 others the delivery person took advantage of using the map as a signature (touch-free delivery) and left it at some random address, far away from my place. The package is lost, and they say they have a signature (GPS location) for the delivery. If you check OSM, the GPS location is far away from my address”

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Posted 4 years ago

“Got to be the worlds worst courier company”

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Posted 4 years ago

“The parcel has been delivered to the incorrect address and I cannot get in touch with Hermes . I have tried to contact them with the tracking number but was unable to get anywhere. So the parcel has been accepted but at a wrong address. How do we actually speak to someone. Hermes are so infuriation. Same here you don’t deserve any stars .”

Helpful Report

Posted 4 years ago

“Cannot speak to a real person to locate a missing parcel, the automated service does not recognise the tracking number when i read it out. I have attempted to email customer services to be told you do not accept emails. I am only able to comment on here by giving one star above, which is more than you deserve.”

Helpful Report

Posted 4 years ago

“Unreliable deliveries, useless customer service, delivery drivers lie about deliveries, parcels disappear, persistent problems. Probably the worst delivery company.”

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Posted 4 years ago

“Absolutely disgusted you cannot speak to person. The courier damaged our wall and did a hit and run and to top it off twice given a mask and refused to deliver parcels to apartments and went off after been given a mask. Very ignorant person that does not want to work.”

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Posted 4 years ago

“I specifically didn’t put in a safe place so that the parcel doesn’t get destroyed in the rain or for it to be left with a neighbour. It has been left behind the bin in the garden instead 🤦🏼‍♀️ Useless...”

Myhermes 1 star review on 4th October 2020

Helpful Report

Posted 4 years ago

“We have sent out hundreds of parcels with Hermes. 2 went wrong. The first one, they damaged. Eventually, after hours - no days - of work we finally had our claim paid. This time they have damaged and destroyed a spanner - it's all there on the tracking records. How the f they managed to damage a spanner is beyond me. Now I can't get past Holly, the digital assistant. When I try to get a claim form I'm sent round in circles until I end up back with Holly. When claiming for damage they won't help unless you send photos. THEY DAMAGED IT. I don't have this parcel and neither does the recipient. Last time i just sent family photos (as, again, Hermes still had my damaged parcel). WHY DO THEY MAKE IT SO DIFFICULT.”

Helpful Report

Posted 4 years ago

“Sold an item on eBay. Posted in good faith on 24th Sept, item still not delivered now the 4th Oct. Worse still, can't contact Hermes to talk about it. Very frustrating. Will never use again.”

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Posted 4 years ago

“Drivers are thieves”

Helpful Report

Posted 4 years ago

“Parcel was due Friday between 6pm-8pm and was never delivered. Apparently I had received a card as I did not answer the door but I did not receive any card and I still next to the front door...there was no knock! So they say its being delivered on Saturday between 4pm and 6pm...well its 9pm and still no parcel. No card and no help line available. Can only imagine the courier is lying about trying to deliver as they would like to get home early!!! Absolutely DISGRACEFUL customer service and an all around horrific company. Its crazy that such reputable companies still use Hermes despite their reviews and history of providing awful services.”

Helpful Report

Posted 4 years ago

“What a terrible courier service. Advised firstly that they had delivered my parcel via text. Then denied when asked as I didn’t get the parcel , and said they didn’t deliver one . Now saying they did deliver! Two out of 3 parcels they left on my doorstep . Why would they , so that they can get stolen? Or are they the ones taking them . I will avoid all companies that use Hermes as a courier. Con Artists.”

Helpful Report

Posted 4 years ago

“LIARS! CHEATS! THIEVES! DONT USE HERMES UK EVER! YOU WILL REGRET IT VERY BADLY.”

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Posted 4 years ago

“Awful. As per usual my parcel is now two days late. This time for a birthday.. I honestly do not know how this company stays in business. I am for future going to contact every retailer I buy from and not order if they deliver as I do firmly believe them to be that bad. Why say something and not be able to do it?? You will damage companies reputation. I honestly just can not believe how they run. The reviews must be paid for as I seriously doubt people have a good service with this company. I've had one delivery left on my doorstep whist I was out. No care, no service, no parcel!! And don't get me started on there online service, or I should say complete lack of it.”

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Posted 4 years ago

“LIARS. CHEATS. THIEVES. NO CUSTOMER SERVICE.”

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Posted 4 years ago

“Hermes strikes again! 😡 The WORST courier service I’ve ever encountered. The delivery person failed to even ring the doorbell and kindly left my parcel in the rain and so my purchase has received extensive water damage. I would happily pay additional costs to NOT use Hermes, every time I have used them in the past it is the exact same awful delivery service!”

Myhermes 1 star review on 3rd October 2020

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Posted 4 years ago

“Constantly saying they have tried to deliver my parcel,but I wasn't in at the time,or some other rubbish which is a complete and utterly blatant lie. Why do companies keep using Hermes? It baffles me. Literally the worst delivery service in history.”

Helpful Report

Posted 4 years ago

“I have not received the parcel they say was delivered on September 22nd. It is impossible to speak to anyone human at Hermes. I received an e mail a week ago saying that their team are looking at it . Having come across so many complaints about Hermes on the internet,I feel they are an unreliable delivery service. E bay sellers should not use them.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews