Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes can not be trusted because they bring part of a item and the other went missing and that was the main part”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COSTS DO NOT BUY FROM ANYONE WHO USES THEM AS A POSTAL SERVICE I got some expensive trainers and seller used Hermes courier When the parcel was delivered it had Hermes tape on to federal The trainers had been taken out and an open bottle of hand wash was put in there Contents stolen and replaced with a liquid The seller was lovely and refunded me because she saw from delivery photo that the parcel wasn’t in the condition she sent it in and from their repackaging couldn’t of possibly containers the trainers in a box that she had posted Initially I thought the seller was dishonest but the delivery photo proved and instant refund proved that wasn’t the case The seller also thought I was trying to scam her for a refund until she saw the photo Please avoid at all costs this is theft”

Helpful Report

Posted 3 years ago

“This is now the fourth parcel that has gone missing cannot reorder from the company as they have sold out. The Autobot appropriately name Holly for Christmas is rubbish cannot speak with anyone, the companies who are using the, desperately need to change they are atrocious absolutely atrocious. Once they took a photo of a carrier bag making out an item was delivered!!!!! Unbelievable!! So out of all items there have been a total of 9 items in four parcels vanished!!!! Ruined my gifting I ordered in plenty of item I’ve been robbed off for so long. If only we could chooose the courier service when we ordered that would be wonderful, but no we have our hands tied to this tin pot useless outfit!”

Helpful Report

Posted 3 years ago

“The worst company in the world. A terrible, unprofessional company has once again lost my package. They can't even give me any information about what happened with my parcel. Contact with them is limited, you can only chat with an automated robot in the chat. For the last few days they have only been apologizing and saying that my package is delayed, it was a Christmas present. I will stop using stores that use this courier. I advise against using the services of this courier! Avoid!”

Helpful Report

Posted 3 years ago

“* Parcel was "Received" (not really) * Postcode and Tracking number do not match (so cant see photo) * Cannot contact anyone apart from robots TOTAL TRASH. I would rather through my next parcel in the trash bin than sending it with Hermes.”

Helpful Report

Posted 3 years ago

“Don't sent anything electronic or of value with them as it will never reach the destination. I had my parcel nicked by the driver when collecting it from the parcelshop, trying to speak with someone at customer service is almost impossible. I used them because they're cheap but i guess they're cheap for a reason, they're company motto is "the parcel people" they should change to to "the parcel STEALING people", absolutely ridiculous, I'll never use them again and I think everyone should avoid sending with them, just pay a little extra and get a better service.”

Helpful Report

Posted 3 years ago

“NEVER BUT NEVER USE HERMES FOR PARCELS, NEVERE CAN FIND SUPPORT, IM WAITING MY PARCELS OVER ONE MONTH AND NO ANY UPDATES, IT'S STILL IN TRANSIT. DON'T, DON'T, DON'T DO IT!!!!”

Helpful Report

Posted 3 years ago

“Appalling service. We have had our last x6 parcels returned to sender no one to contact. Feels like drivers are not incentivised to deliver when you live outside a central location. We live 2 miles from our local village in a small hamlet of 4 houses and all 4 houses have the same poor service. Very frustrating as retailers won't refund until they have received goods back which is taking weeks”

Helpful Report

Posted 3 years ago

“DO NOT USE HERMES!!!!! Not one of my parcels have turned up!! 7 parcels over 2 weeks all from different retailers ‘lost in transit’ absolute shambles of a company also used them to send parcels which have also not reached their destination! They clearly have people stealing to sell items on! Hundreds of Xmas presents for my children gone and now out of stock”

Helpful Report

Posted 3 years ago

“The lady who bought our Cath Kidston crockery just sent pics to show cups and saucers smashed to bits. She said she could tell the moment she picked it up, so the delivery driver must also have known. It was all individually carefully and tightly wrapped and cushioned, and we wrote fragile on every face of the box and in the 'delivery instructions'. It might be the Hermes guy who delivers to us: he literally throws stuff onto the ground and into the back of his van. Does not give a s**t whatsoever.”

Myhermes 1 star review on 13th December 2021

Helpful Report

Posted 3 years ago

“Absolutely useless. Tracking dose not update. No one to talk to. 2 day service and 8 days later still waiting. This is not the first time I’ve had problems with this company. I won’t use them and I wish I had informed the seller not to use either. Hermes you are a joke and I wish people would stop using them.”

Helpful Report

Posted 3 years ago

“Fake service if your parcel get lost then you will get nothing”

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Posted 3 years ago

“They are frequently unreliable, don’t deliver on the day they say they will, deliver to a neighbour but leave no card and my favourite; state they tried to deliver and that nobody was in when they have never been to the premises. I buy elsewhere when I know a retailer uses MyHermes.”

Helpful Report

Posted 3 years ago

“Lost a £50 parcel. Stupid people with stupid attitude and batty boys. I don't know what business they think they're running but they need to shut this bumbaclart down.”

Helpful Report

Posted 3 years ago

“I am very sick about my experience with Hermes. I ordered a collection from my address to be delivered to the receiver because I was returning and item. It was supposed tjj ohh be collected on the 7th of December. I sat at home all day waiting for the collection and nothing , I did the same thing on the 8th still no one came. I called on the 9th and spoke to someone who send a driver to come collection later on that day. It was a Thursday. On the Friday I tracked the parcel it said they didn’t receive it yet. So I called again and asked why I wasn’t getting updated. The person I spoke to said I was going to get a message within 24/48 hours. I understood it was a week end and today Monday the 13th of December I called again because the tracker isn’t still updated. I SPOKE TO SOME VERY RUDE AND SCARCASTIC. From the beginning I felt like he didn’t want to speak to me or something. His answers were very blant . I wish someone could listen to call and see how calm I was. I calmly waited for him to tell me that the parcel has gone missing. I asked him how come because it was collected late in the first place and it isn’t fair on me if my parcel is gone missing given the fact that I have been chasing them from the beginning. He said they were going to open an investigation. I asked to him to speak to a manager he said” THERE IS NO MANAGER OR SUPERVISOR FOR YOU SPEAK TO” I asked him he said I am going to hang up because I am repeating myself. I was like what do you mean I just want to understand what is going on. Hermes is real disappointment. A BIG DISAPPOINTMENT.THEY DONT EVEN DESERVE THE ONE START”

Helpful Report

Posted 3 years ago

“They are rubbish, absolutely useless!! They had 10 delivwry attempts and they still cant gwt inside de building, makes u laught of how stupid these couriers are!”

Helpful Report

Posted 3 years ago

“I have now had 3 Hermes deliveries recently all arriving later than expected and just deposited outside the door of my block of flats without ringing the flat bell or notifying me when the delivery was coming.The last delivery was supposed to be express and took 7 days to get to me.I have got to the stage that I don't want to order from companies that use Hermes.The service from them is abysmal”

Helpful Report

Posted 3 years ago

“They are a total joke. I paid for next day delivery and I needed my dress by Friday, they have delivered it to me on Sunday! Tried to contact them a million times to see where my parcel is, they only have a robot talking to you on the phone, no way to speak to a human being. I am so so so disappointed I will never use Hermes again. They kept my parcel in their hub for a few days with no way for me to find out why or maybe change delivery to collection because I really needed the dress for my Christmas party. I had to wear something else because of this. Unprofessional, unreliable, total disappointment. Do not use Hermes! You will get your parcel late or never! I would have given no stars at all!”

Helpful Report

Posted 3 years ago

“Sick of people using hermes. They just throw parcels anywhere . No card , no nothing . Can't find my parcel . My last parcel was inthe hedge 😡”

Helpful Report

Posted 3 years ago

“I never received my parcel while the status of the item has remained unchanged. I never had issues with other delivery companies. Customer service and live chat not useful too.”

Helpful Report

Posted 3 years ago

Myhermes is rated 1.2 based on 7,029 reviews