Name: Myhermes
Rating: 1.19

“This is a special thank you to our regular delivery driver. During lockdown he has so patiently, politely and always with a smile delivered our numerous packages to us! He works so hard and we really appreciate his kindness and understand how busy he is during this difficult time. A huge thank you from the whole family!”

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Posted 4 years ago

“Waiting for parcels to be delivered that are late. Needed to walk my shielded aunts dog so held back as I have experienced leaving my parcels out in the rain. Recently had to return expensive Lego sets to John Lewis due to wreck-less damage. By far the worst parcel company I have ever dealt with. Avoid!”

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Posted 4 years ago

“They lost and still have my pacel i want to know where it has gone been waiting over 5 weeks now”

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Posted 4 years ago

“Fuming isn’t the word ... get an email to say my delivery will be between 10am and 12pm no one arrived! Then gets another one to say my parcel will be with me between 5pm and 9pm been in the house all day, then gets another one to say parcel has been delivered at 21.02 and signed for!!!! Turns out no one came to my house with a parcel and wasn’t signed for because of covid 19 as there not taking signatures! SO WHERE IS MY PARCEL HERMES???????? I’ve reported you to George where my item is from! Please tell me where my item is????”

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Posted 4 years ago

“Here's couldn't deliver, asked me to update my order bit there is no way to update it other than a chat bot that simply tells me they couldn't find my address and they can't donanything about it. Morons”

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Posted 4 years ago

“Say delivered on several occasion, Not received parcels and no resolution so am out of pocket they are liars and thieves”

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Posted 4 years ago

“Quite possibly the worst experience I have ever endured both parcel delivery wise and customer service wise (it’s non existent and a masterclass in frustration and it costs you to call them on a premium rate number).”

Myhermes 1 star review on 10th June 2020

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Posted 4 years ago

“Terrible service, 3 x packages were scheduled for collection, none were picked up and Hermes won’t provide a refund. Have written to the CEO, but given his lack of response he couldn’t care less either.”

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Posted 4 years ago

“No parcel turned up, said it will be with me one day, waited in no parcel, that same parcel said it will be deliverd the next day it dident turn up, you cant even ring them the number has changed your given a knew number and it dosent exist, now I'm waiting on another parcel and scared to death that wont turn up ither, it's a disgrace, I never used them and its damn hard when on their site they say contact the sender, why? It's not there fault your doing them a service and not fulfilling that service, im so mad and I want this published.there is no live chat ither.”

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Posted 4 years ago

“Parcel should have been delivered on Monday 8th and it is now Wednesday 10th with still no sign. Tracking information is either not recognised or tells me it has arrived at my local depot and then tells me it is on its way to my local depot. The on line digital assistant is an insult to anyone's intelligence and you cant get through to speak to customer services. As this was an item being sent to me, my hands were tied as to which courier the supplier uses, but I WILL NOT be using Hermes for goods that I send out. Not a reliable company. Save your money and use a different, reputable courier. `”

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Posted 4 years ago

“Hermes is an utterly terrible service. Terrible. 1: You can't speak to anyone directly. When you call, it rings off. There's an automated customer service chat which is also unhelpful. 2: The parcel delivery/pickup lies. I was waiting for a pick up all day and they stated they had been. They had not, as i was in, plus i had left the parcel by the door for them to see. The second day they said they had re-attempted. Also a lie. One job to do, and it's done so badly. Take some tips form FedEX, DPD.”

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Posted 4 years ago

“Havent received my parcel for 10 days of despatching. They even blamed the retailer even though the tracking showed that the parcel got onto their system. How terrible is it? Why they still have 4 stars here? Are the reviews true? Haven’t had any good experience with them for 3 years of using.”

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Posted 4 years ago

“Havent received my parcel for 10 days of despatching. They even blamed the retailer even though the tracking showed that the parcel got onto their system. How terrible is it? Why they still have 4 stars here? Are the reviews true? Haven’t had any good experience with them for 3 years of using.”

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Posted 4 years ago

“Best place to start is everyone stop using Hermes immediately. They are a complete waste of time . Run by a bunch of incompetents. I cannot understand how they are still trading after all the terrible reviews and tv and press exposure. Not going to bother highlighting my problem as it is boringly similar to everyone else. But beware , if your trying to contact them by phone there are companies offering a service who to many unsuspecting people, charge a £6 connection fee. Simply disgraceful.”

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Posted 4 years ago

“Save yourself huge amounts of time and effort by avoiding these useless wastrels. Claimed delivery had happened on three separate occasions when it hadn't. Customer service operatives full of platitudes but unable to actually help. Was promised problem would be escalated to Field Manager but had no response from that manager. Field Manager's superior "does not deal with customers" so no way to make complaint about the lack of response. Will not take responsibility for their mistakes, even asking you to chase up your own refund. After three weeks of calls and emails I'm finally giving up hope of having any kind of reasonable answer from them. Shockingly bad company.”

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Posted 4 years ago

“I INSURED MY PARCEL AND YOU LOST MY PACKAGE IN YOUR DEPOT AND YOU ADMITTED THIS TO ME IN YOUR EMAILS. I HAVE MADE A CLAIM (INCLUDING THE FACT MY PARCEL WAS INSURED UP TO £100) BUT YOU HAVE NOW REJECTED THAT CLAIM EVEN THOUGH THE LOSS WAS AT THE FAULT OF YOUR OWN COMPANY. AT YOUR OWN DEPOT EVEN AFTER TELLING ME YOU HAD DELIVERED THE ITEM TO THE INTENDED RECIPIENT. WOULD SOMEONE URGENTLY INVESTIGATE THIS AS CLEARLY THERE IS A MISUNDERSTANDING AT YOUR END AND I SHOULD BE COMPENSATED FOR THE VALUE OF MY PARCEL. Surely as goodwill to a loyal customer for YEARS you would refund/compensate the £100 . STILL RECIEVED NO REPLY OR EVEN AN OFFER TO PROPERLY INVESTIGATE WHERE MY PARCEL WENT IN YOUR DEPOT. 2 PARCELS HAVE BEEN 'LOST ' IN YOUR DEPOT NOW. SEEMS VERY DODGY. TOOK YOU 15 WORKING DAYS TO TURN AROUND AND REGECT MY CLAIM FOR COMPENSATION. DISGUSTING HOW YOU TREAT YOUR CUSTOMERS. USE ROYAL MAIL INSTEAD EVERYONE. SERIOUSLY THIS COMPANY IS NOT WORTH IT DONT TRUST HERMES!!!!”

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Posted 4 years ago

“I INSURED MY PARCEL AND YOU LOST MY PACKAGE IN YOUR DEPOT AND YOU ADMITTED THIS TO ME IN YOUR EMAILS. I HAVE MADE A CLAIM (INCLUDING THE FACT MY PARCEL WAS INSURED UP TO £100) BUT YOU HAVE NOW REJECTED THAT CLAIM EVEN THOUGH THE LOSS WAS AT THE FAULT OF YOUR OWN COMPANY. AT YOUR OWN DEPOT EVEN AFTER TELLING ME YOU HAD DELIVERED THE ITEM TO THE INTENDED RECIPIENT. WOULD SOMEONE URGENTLY INVESTIGATE THIS AS CLEARLY THERE IS A MISUNDERSTANDING AT YOUR END AND I SHOULD BE COMPENSATED FOR THE VALUE OF MY PARCEL. Surely as goodwill to a loyal customer for YEARS you would refund/compensate the £100 . STILL RECIEVED NO REPLY OR EVEN AN OFFER TO PROPERLY INVESTIGATE WHERE MY PARCEL WENT IN YOUR DEPOT. 2 PARCELS HAVE BEEN 'LOST ' IN YOUR DEPOT NOW. SEEMS VERY DODGY. TOOK YOU 15 WORKING DAYS TO TURN AROUND AND REGECT MY CLAIM FOR COMPENSATION. DISGUSTING HOW YOU TREAT YOUR CUSTOMERS. USE ROYAL MAIL INSTEAD EVERYONE. SERIOUSLY THIS COMPANY IS NOT WORTH IT DONT TRUST HERMES!!!!”

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Posted 4 years ago

“Rubbish Ribbish I repeat Rubbish do not use this rubbish couriering nonsense. Absolutely zero customer service. No phone number rubbish automated responses. Pathetic pathetic!!!!!”

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Posted 4 years ago

“My parcel has now been at the Tyneside depot for 10 days???? Every time I track it the same answer comes up. Ordered 3 parcels on the 29th May, two arriving last Wednesday and this one still in the depot one week later (10 days after it actually arrived at the depot) Terrible service.”

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Posted 4 years ago

“Got sent a birthday present from my fiancé next day delivery (to be delivered on saturday). Was marked as delivered on the Saturday but didn’t turn up till the Monday after speaking to the courier. Whilst in the delivery system the box has been chewed open by vermin, packaging completely gone and 3/4 of the contents of the parcel missing (was sent chocolate bars.. know full well I can’t claim for them) the rest of the parcel was soggy and smelt of vermin urine so had to be binned. Tried to complain to myhermes but nobody seems to read the chat before replying so gone round in circles for 3 weeks and still no closer to actually getting an answer.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Myhermes Reviews