Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst courier I've ever had the misfortune of dealing with. Their service is appalling. They lie and mark parcels as being delivered before they actually have been so that the retailers they have contracts with are unaware of their poor service. They steal parcels. I've had parcels marked as delivered, with Hermes adamantly assuring me my parcel has been delivered to my home address, even sending me an apparent signature of mine which was falsified by the Hermes team to 'prove' that I signed for the parcel. Only for the parcel to mysteriously arrive days later to my home address, ripped open with the contents spilling out. Hermes couriers are liars, thief's and a disgusting company and I hope retailers (Asos, John Lewis, Uniqlo) take notice and stop using them.”

Helpful Report

Posted 4 years ago

“The Hermes delivery man came at 9.30 pm, I was alerted when I heard someone trying to get into my house!!!!! I was terrified. I asked Hermes not to send him again and they have twice since!! The man in question crawled around my car to sneak into my garden, he was trying to stop me seeing him. When I spotted him, he became abusive and aggressive. I now won't order from NEXT”

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Posted 4 years ago

“No refund for lost parcel”

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Posted 4 years ago

“They've lost my parcel to Student Finance with all my original documents and i am in danger of being kicked out of Uni because of them!!!! They said their courier said that my envelope was returned which is not true. They said to contact the retailer for the whereabouts of my parcel. Didn't say anything from the beginning that they couldn't deliver to Po boxes. Took the money and rubbed their hands of any responsibility. Just discussed from their lack of professionalism! !!”

Helpful Report

Posted 4 years ago

“I never received my parcel terrible service in fact no service at all can’t speak to anyone no email really bad I’ve nothing positive to say about this company”

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Posted 4 years ago

“The worst courier company, stay away from them pay extra for dpd. Item was supposed to be delivered between 3pm-5pm. This then changed to 5pm-7pm, then it got cancelled no explanation and parcel disappered”

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Posted 4 years ago

“I wish when I order anything online my retailer would stop using Hermes to deliver things. I get notifications for deliveries that never come my packages have been repeatedly sent back to my retailer as undeliverable. Apparently they can't find my address when every other courier service I have ever used has no problem with this. AVOID AT ALL COSTS. Also Hermes have no means for you to contact to complain or find out why they have failed to deliver. It has to be taken up to your retailer. Where's the logic in that as they are the third party they also don't even why the packages are returned.”

Helpful Report

Posted 4 years ago

“Worst campany to use always delaying my parcels when ive waited in for them then receive a message minutes before its due to say its going to be within the next 3 hours now and then dont even turn up that day, and then asos say wait till its been a week till thay can do something even tho ive paid next day delivery i would give them 0 star if i could, and campanies should reconsider using them or do somthing to keep there customers happy not say wait a week”

Helpful Report

Posted 4 years ago

“Absolutely appalling company have had parcels delivered but some are missing been with courier for 3 days but courier says they don’t have them”

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Posted 4 years ago

“Next should stop using Hermes for their delivery. They are useless”

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Posted 4 years ago

“Worse delivery service ever. I get messages that they tried to deliver when I have been home all day. This happens every single time.”

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Posted 4 years ago

“I wish I was able to give 0 stars as that is what they are worth. I always seem to have a problem with Hermes. If I had an option to choose who delivers my parcel I would NEVER choose Hermes. I never seem to have an issue with DPD but every time I get anything delivered by Hermes they always seem to have an issue with my address but somehow seem to find ok the next day. funny how loads of the other reviews are have the same issue! Not sure why we pay for next day delivery if they can't keep their promises. Absolutely appalling service - I would try to avoid it if I had the option.”

Helpful Report

Posted 4 years ago

“Paid for next day delivery and didn't even inform me there was a delay in shipping, so my items did not arrive. Tried to deliver the next day, left a BLANK "sorry we missed you card" even though I'd asked them to leave it in the safe place, the porch. (There was already 3 parcels for other flats here, so why couldn't they leave it??) It's no surprise you can't directly contact them, only a robot. Tried to deliver AGAIN today despite me already contacting the company I bought from, saying I no longer need the items as its too late! The company had recalled them,yet they are still attempting to deliver! What a joke. I can assure you, I will be checking, and I urge you to do so too, if the company I'm buying from uses Hermes and I will NOT be purchasing anything from them. What's the point if it never arrives on time??”

Helpful Report

Posted 4 years ago

“Very bad service Newhaven west Sussex driver never rings bell or knocks just pushes note in and runs off ..strange also no contact info was in at the time so I know he or she never rand bell the post man rang 10 mind earlier so yes it works .bar code 31629456”

Helpful Report

Posted 4 years ago

“From now on I will be asking. If the company I am buying from do you use Hermes to deliver and if so I shall not be ordering. They are a complete nightmare. Never delivered to the right door. It's always a game of hide and seek. Twice I had parcels Delivered by them. Twice, They went to the wrong door. One of which was a mile away.”

Helpful Report

Posted 4 years ago

“Too many to list, but last one but one Xmas Eve. No parcel. Driver took a picture 15 yds. back from wrong block of flats, you couldn't see name or number, claiming to have rung intercom on mine. I was in. Missed some Xmas things. Obviously I hadn't left everything to last minute, though. Then brought me 2 parcels few weeks later insisting both were mine. I signed as I didn't have reading glasses on. 1 not mine. Managed to phone them, two days later they hadnt called to collect as promised. I had to call the sender who arranged for lady to collect. 2 days of hassle. Oh. I forgot today's fiasco. 'we couldn't deliver yesterday as a delay, we'll try tomorrow. Then another message. 'you didn't answer'. I was in. Had to call company and complain. Hope it's coming today. BTW, my phone no. was on the Xmas box. Couldn't be bothered to call, but why would they. Took photo from roadside and peed off.”

Helpful Report

Posted 4 years ago

“Assasssssas”

Helpful Report

Posted 4 years ago

“1. Claim that you need to “take action” when a delivery fails and don’t give you an opportunity to speak to a real person on the phone: just a message telling you to contact the sender. 2. Online robot that tells you there’s something wrong (I know that, but what?) and point blank refuses any more assistance. 3. Makes you worry with an address on emails as your name two times followed by your flat number. 4. Claim not to be able to gain access to your flat, even though you’re standing there at the time and see no van, there’s a wedge in the tower block’s entryway and the lifts work. 5. Say they’ll turn up at night after two bogus daytime attempts and add insult to injury by claiming they can’t get access again. So you have to be psychic AND permanently housebound AND mobile enough to go seven stories down to meet him with a ten minute warning AND have your own smartphone AND be constantly looking at your emails. 6. Miss a day - violating the sender’s contract - then claim to turn up the next day: dropping your package off with an individual named E Farquhar who isn’t a concierge (your alternative drop-off) and doesn’t even live at your flats. 7. Drivers are nasty s***s who knew fine well they were taking on a piece work contract but could have used their driving licences for anything. When they do feel like delivering something (something light), they leave it in an unsafe place like a corridor. 8. Put you out with wasted time, worry, the pain of having to explore consumer rights channels and a general feeling of misanthropy and mistrust of humanity. 9. Should be embarrassed and humiliated in a sweeping, nationwide exposure campaign. Then we should collectively sue them out of existence. Then we should trap all their suits in their headquarters, lock all the doors and windows, set fire to it and watch them die a slow, horrible, agonising death whilst laughing heartily and eating popcorn. Then we should round up all their drivers and execute them in front of their families. And laugh heartily as they cry. 10. Really cannot say enough bad things about them.”

Helpful Report

Posted 4 years ago

“1. They ask you to “take action” when a delivery fails, but give no chance to talk to a live person: only a message that asks you to contact the sender. 2. Online robot tells you something went wrong (I know that, but what) and point blank refuses any more assistance. 3. Claim not to gain access to the tower block you live in even though you’re standing right there and see no van, there’s a wedge holding the entry open and the lifts work. 4. After two bogus attempts, they try to come at night for a mysterious reason and on top of that, add insult to injury by claiming they couldn’t get access to the building. So you have to be psychic AND permanently housebound AND mobile enough to get seven stories down to the entry way in ten minutes AND have your own smartphone AND be constantly looking at your emails. 5. Miss a day - violating the contract - then deliver the package the next day to someone who doesn’t work for the concierge (your alternative destination) and doesn’t even live at the flats. 6. Of the few times they deliver something they feel like (something light), they leave in a very unsafe place like a corridor. 7. Horrible drivers who knew fine well they were taking on a piecework contract and have the choice to use their driving licences for anything else, but choose to act like s***s. 8. Should be exposed in a nationwide campaign. Then we should collectively sue them out of existence. Then we should trap all their suits in their headquarters, lock all the doors and windows, set fire to it and watch them burn in a slow, horrible, agonising death whilst laughing heartily and eating popcorn. Then we should round all the drivers up and execute them in front of their families. 9. Would love to talk to someone who’ll pull me up if they think I’m breaking the law by posting this. We all know who the real criminals are.”

Helpful Report

Posted 4 years ago

“Two parcels sent back by Hermes to the senders after 2 so called attempts at delivery. The first said the driver couldn’t get to our address, the second time he had had the parcels refused to be taken in, yet my husband was in and no one either knocked on the door or rang the doorbell. I thought they had to try to deliver a parcel three times but obviously this doesn’t actually happen. They never put a card through the door either. And the company is useless, no way of contacting them apart from the online robot and that is useless.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews