Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DELIVERED TO THE WRONG ADDRESS!!”

Helpful Report

Posted 4 years ago

“Delivered to the wrong address!! Luckily the person that recieved my parcel brought it to me! Not happy with the service”

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Posted 4 years ago

“Worse company ever! I buy something in Friday (next day delivery ) today 9am they wrote will be delay for 24h Then 16:46 i get message it was delivery but it wasnt i didnt get this! 1hour later i get another message that again was delivey 17:40 but it wasnt ! Never ever anymore hermes! !!! !!!”

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Posted 4 years ago

“My package arrived today in a disgusting condition, it had been chewed by what looked like a dog damaging the contents inside. I am disgusted. I will NEVER be using this company again!”

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Posted 4 years ago

“My hermes is very bad. They say they have attempted delivery when they haven't and then send your parcel back to sender! They are the worst courier i have known. I don't usually give negative feedback but this one is truely genuinely well deserved!”

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Posted 4 years ago

“They have outright lied about the delivery. I live in a block of flats with a security door and buzzer system. Last monday afternoon I had a tin of paint delivered by hermes. NOT. Received an email saying my paint had been delivered and posted through my letterbox! It hadn't. I went outside my flat and looked around the landing, no paint. I tried to ring hermes cant get through just the robot, telling me to look at delivery photo. Delivery photo shows paint still on the van, my address isnt on it or my front door. They are liars. I wont use them again,”

Helpful Report

Posted 4 years ago

“Courier told my supplier that I refused delivery absolutely not true, unbelievably a lot of suppliers seem to be using them would give 0 if I could.”

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Posted 4 years ago

“USELESS, USELESS, USELESS, USELESS,USELESS Unfortunately, I have to give a star rating to leave a review; should be able to leave a zero rating. Pathetic customer service; they have been unable to deliver my parcel now on four or five separate occasions over the last 8 days, and are telling me that they are now unable to deliver to the address supplied, absolute waste of time and effort trying to get a sensible resolution from these people. I have never had any issues with any of the other main delivery/courier organisations delivering to my address, why is it such a problem for Hermes.”

Helpful Report

Posted 4 years ago

“Horrible experience. Dropped off my parcel on the 15th of April, and today it's the 27th and still no news about it, and of course it didn't get delivered. This company is a waste.”

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Posted 4 years ago

“The parcel despite having 'top' written on the parcel and 'fragile' was obviously turned up-side-down and completely ruined. A total waste of money and great disappointment to the recipient!!”

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Posted 4 years ago

“Would rate 0 not one Parcel ref 9231 6826 6766 2213 supposedly delivered and signed for on friday 24 April, No delivery to my address, no card no way to speak to someone. Calling and entering tracking number only advises parcel has been delivered. It might be but not to me feel I have been cheated”

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Posted 4 years ago

“I would give zero score if I could. Useless and utterly shameful the way Hermes cannot be contacted. Took over a fortnight for parcel to arrive. When it did it was saturated in diesel. The sneaky thing is they wrapped that end in black plastic to hide the diesel spill. How rotten! Useless and sneaky.”

Helpful Report

Posted 4 years ago

“the worst delivery service ever had a package en route then you told me to get in touch you had trouble finding my address , which is utter rubbish because i had an asda delivery from hermes that same day, am still waiting 1 month on for delivery . then today 27 april had online food box from aldi delivered, as soon as i opened my front door i new something was wrong the driver was already in van and heading up the road and all i could smell was coffee the box had just been tossed on the doorstep ,glass and coffee all over , your e-mail ,live chat, and telephone contact are pathetic if they do exist at all .”

Helpful Report

Posted 4 years ago

“I am absolutely fuming, First time I am using Hermes to send handmade items to family and they LOST BOTH OF THEM. The items cannot be replaced since it was a unique piece of artwork that took hours of work to make. I am devastated and the people it was sent to are crushed. On the top of that, even though they have utterly failed to deliver my precious parcels, the burden of proof falls on me to provide evidences of their own failing. It is disgraceful.”

Helpful Report

Posted 4 years ago

“They was quick enough to take my money but never collected parcel and now it’s day 4 and I still never had contact or email, nothing delivery! Absolutely disgusting service!”

Helpful Report

Posted 4 years ago

“Parcel lost and no delivery after 4 weeks , can’t talk to any one , online website, parcel being returned, 4 weeks later, still waiting, this is a very expensive Dyson Hoover£500 which custom has paid for , it has been stolen by one member of staff, and probably got to a good home or auction site, do not use this cowboy firm.”

Helpful Report

Posted 4 years ago

“This must be the worst courier service that’s ever been thought of !!! This is how there ‘couriers’ leave parcels! Not one of my neighbours received a knock on there door asking if they could take the delivery! What’s more annoying is I got the email saying driver left it in my “safe place” of choice! I didn’t have a safe place of choice! I’d rather the driver took it back on his van & returned again! Try using there live chat it’s rubbish! I complained about this getting left on doorstep & all automated system was replying to me was ‘parcel delivered’ Biggest bunch of cowboys!”

Helpful Report

Posted 4 years ago

“They don't even deserve 1 star in my eyes robbing cunts said they delieved my parcel to my safe place no picture oh anything and impossible to get in touch with”

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Posted 4 years ago

“I’ve found, that out of the 4 times in a year that I’ve got sent a parcel and it has finally been delivered with this company shocking. I live in a flat, the driver can never make it to the front door and I have to wait again the next day. And this is the 2nd time my parcel has been lost as they said they delivered it (at 23:27) but I still haven’t received it and even had to search round the building to make sure. No way of contacting anyway and all the ways to do so just send you in a loop. Stocking customer service! Hate it every time I order something and it says it going to be delivered by Hermes, as I know it will be a week of running after them to find my parcel.”

Helpful Report

Posted 4 years ago

“Sorely disappointed. Terrible service from the pr department. A severe lack of information when requesting information on the delivery I paid for. This has passed by a week and still no clarity as to where my parcel is. Or when it may be delivered. A waste of money and time”

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Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews