Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

Write Your review

Tell us how Myhermes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used Hermes twice and neither time had my parcel reached its destination. First time took 2 months to make its way back to me and no refund for not delivering and this time still waiting a month later to know it's whereabouts... I will NEVER give Hermes another chance. Poor service all round.”

Helpful Report

Posted 3 years ago

“I sent a package through Hermes in January 2021. All the the Xmas presents for my nieces & nephews nearly £200 worth of presents from Surrey to Birmingham in a black bag. They last scanned it at their Rugby depot. It's still not delivered, only responded to my initial mail and are always rude on the phone. They could not care at all as I did not insure the bag. This is a package of clothing & shoes so definitely not lost. I could not with my family due to covid 19 and we are in March and they just decided to declare the items lost. Its the worst company I have ever experienced in my life.”

Myhermes 1 star review on 24th March 2021

Helpful Report

Posted 3 years ago

“An email alert after a missed delivery asked me to contact my local Post Office. My local Post Office don't understand why Hermes asked me to contact them. The Link to the tracking information is far from customer friendly. Too many unrelated options, pop ups and screens. The local couriers lack normal social skills and seem not to give a damn. In future, I will not be buying anything online that is given to this courier.”

Helpful Report

Posted 3 years ago

“My delivery turned into a false!! And customer services, when I finally did reach them on email (don't bother trying to call I think the line is fictitious!) then closed down my raised query and wrote in the details of another parcel!! Still seeking some resolution after nearly two months !”

Helpful Report

Posted 3 years ago

“Fake delivery !! i can only assume that the mailman just decided to go home at some point so took a picture of my parcel in front of his own house and marked it as delivered! There no way I can get through their customer service and i have spend hours walking around the neighbourhood trying to guess the door in the picture.”

Helpful Report

Posted 3 years ago

“top using HERMES! Stop using them! They shouldn’t be able to exercise. Hermes is a fraud, a disgrace of a company. They will even lie about deliveries by posing fake delivery pictures and good luck with the customer service that basically does not exist! There is a reason everyone is unanimous but they don’t care so just stop paying for them”

Helpful Report

Posted 3 years ago

“Despite being tracked you still lost stole my hp laptop i returned. Useless”

Helpful Report

Posted 3 years ago

“Paid next day delivery. Was received by Hermes on time and this is the fourth day of receiving an email saying it is with my local friendly courier to be delivered with a two hour time window. Only to receive another message every day to say there has been a delay. I live 1 mile down a country road which is easily accessible, but I feel the courier can’t be bothered driving down just to my house. I never had a problem before Christmas but they must have a new driver. This is the fifth parcel in a row that has been delayed. All other companies and supermarkets deliver to me on time. There is no customer service help available. Shocking. I advise companies not to use as now, before I buy online, I will be checking who they use to deliver their parcels.”

Helpful Report

Posted 3 years ago

“I even downloaded their app to ensure my parcel arrived at my home & left specific instructions to call me on arrival so that I could open the electronic gates to allow access for delivery. They totally ignored this request & have left my parcel at a neighbour's. Waste of space & certainly win the prize for most useless delivery service in existence. I shall check in future prior to ordering goods & will not use a company who employ Hermes to deliver”

Helpful Report

Posted 3 years ago

“Delivery people are rude and careless, just drop parcels on your feet as soon as you open the door without saying a word. Few times I wasn’t at home to collect the parcels, they just leave them anywhere around the property, take a picture and you have to search for it. They left our parcels on top of the gates of our neighbouring property, which is empty at the moment, parcels drop down and we are unable to collect them. Customer service is completely careless for explained situation. Someone is just sitting there to reply to your query, without even trying to understand, rectify or avoid same mistake in the future.”

Helpful Report

Posted 3 years ago

“They disappear our parcels...??”

Helpful Report

Posted 3 years ago

“I've tried and tried to get hold of a human to talk to, it's virtually impossible, I want my parcel delivered , there's no other option to have it left outside my front door 😠”

Helpful Report

Posted 3 years ago

“Hermes are worse than useless!! My parcel 📦 was dispatched on Monday 15th March the shop has paid for a 48 hour service!! It’s now Friday 19th and no sign of my parcel. Still waiting for Hermes collection driver according to the Hermes update. You can’t even speak to a human because all you get is stupid automated machine. These are by far the worst parcel couriers going. Avoid like the plaque!! Now I’ve got the hassle of trying to get my money back or locating my goods. Hermes you really need to get a grip of yourself complete jokers waste of time your about as much use as a chocolate 🔥 guard clowns 🤡 😡😡😡😡”

Helpful Report

Posted 3 years ago

“Twice they have not delivered my parcel,they have all vanished into thin airr .avoid by all means customer service even worse.”

Helpful Report

Posted 3 years ago

“They've lied to me twice about trying to deliver to my customers claiming they were out (when they were in). They left a delicate "signed for" package on a customers doorstep in the rain without knocking or ringing the bell. They are impossible to contact - their "chat" is a dumb bot - no one is actually there. Pay a few pence more and use a reputable courier - especially if your business relies on meeting delivery promises.”

Helpful Report

Posted 3 years ago

“Returned item using this company on the 12/03/21 it's now gone missing halfway through it's journey back to retailer, the tracking has stopped halfway through the journey WHY ! I have the feeling this package been stolen (COURIER)”

Myhermes 1 star review on 18th March 2021

Helpful Report

Posted 3 years ago

“If it is breakable they will brake it no matter how well you protect the item. Loose as many as they deliver. Takes forever to get a response off them (even the CEO does not answer) Even after they admit they lost parcels I still have to wait 28 days for my money? HERMES ARE A JOKE AVOIDE DO NOT USE. WORST COURIER COMPANEY EVER.”

Helpful Report

Posted 3 years ago

“Had a delivery today. Opened the door to a nice friendly courier but I was left feeling really angry as she was not wearing a mask and did not step back but instead proceeded to put the parcel in my hall without giving me chance to step back. As I had received an email saying the courier would step back I was not wearing a mask myself. We were virtually about six inches away from each other. I have been receiving weekly emails from my local councillor to inform me that the rate per thousand people in my area is very high. Is it no wonder when companies do not train their delivery people to be extra vigilant about customer's safety. The couriers are going from door to door speaking to their customers and could so easily be transmitting the virus. Next time I have an Amos/Hermes delivery I shall have my camera ready too and will take a close up picture of the courier with their foot in my hall and wearing no mask! Shame I have had to send this review as she seemed such a nice girl. I blame the company for a misleading message in the email and not training people properly.”

Helpful Report

Posted 3 years ago

“Very poor service. They always lose my parcels. Nightmare chasing original seller for refund. Worst delivery company ever.”

Helpful Report

Posted 3 years ago

“The incompetent delivery company out there . Delivered my package elsewhere. No other company has ever failed . This is twice now with hermes. A lot more training the drivers needed . And p45 s given out . Waste of time.”

Helpful Report

Posted 3 years ago

Myhermes is rated 1.2 based on 7,029 reviews