Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

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“Didn't deliver my parcel in time they said "give us 24 more hours" its past 24 hours and still is not here. Worst delivery service ever always does that”

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Posted 4 years ago

“Absolutely the worst courier out there. Paid for 9 items to be collected and shipped within the UK. Several days later no-one had arrived to collect, despite working from home and other couriers arriving to deliver stuff. Dropped off at a ParcelShop location instead. You can't get hold of a real person and the automated system on the phone seems geared to just giving you a tracking status and then ditching the call. No option to be put through to anyone. Of those 9 items, despite it being 24hr service, only 4 have been delivered a week later. 2 listed as delayed due to damage (wtf?) and 1 was going to a 24hr petrol station. How can a driver not manage to deliver to a 24hr petrol station. The buyer is requesting a refund which I will likely need to give them if I don't want negative feedback.”

Myhermes 1 star review on 25th July 2020

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Posted 4 years ago

“I had a parcel go missing. It's only when something goes wrong that you find out how bad their customer service is. It is impossible to get help. No contact number, the most useless online assistant I have ever used and no easy to find details anywhere. I finally found an email address and they eventually answered with a nonsense reply. Still trying to get my parcel sorted. They are cheap but if something goes amiss you will regret you ever used them. I am now using a service which actually has some good reviews and a phone number.”

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Posted 4 years ago

“Shocking service. My new light fittings were handed to me by a lady passing in a car past my block of flats ....who found my Hermes parcel in her front garden ! ! ...For gods sake don't use Hermes ! Royal mail is a much much better service .”

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Posted 4 years ago

“Truly appalling service, three times this week. I'm not happy to have waited for 4 hours at home on two days and 2.5 for one day this week, only to be told there is a problem with my address (this has never happened before). I saw the delivery guy park outside my house, and then drive off without even coming to my door. Why??? There is no option to phone Hermes and speak to a person (let alone the courier). They sent me a polite email when I complained, but again today they failed to deliver (3 times with 3 separate parcels in one week). From now on, whenever I order anything online, I will do so only on condition that Hermes is not the courier used. Truly, truly disgusted.”

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Posted 4 years ago

“Had email saying had been delivered but no delivery. No customer service”

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Posted 4 years ago

“Absolutely awful company!! I sent 4 separate parcels over the space of 2 months, all items identical, all arrived at the BOLTON HUB, only one of them ever made it from there. The other 3 have been "Lost". Parcels are either never received, or they arrive damaged. If yoyre lucky and they arrive, they're left on your doorstep, in bins, or thrown over your gate! Horrific company and they should be avoided at all costs!”

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Posted 4 years ago

“Awful would never use them again!!!”

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Posted 4 years ago

“They collected a parcel from me on 7th July, I paid extra insurance as it was a £110 rug I was returning, now they’re saying they didn’t collect it ! No one answering any phones”

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Posted 4 years ago

“Well where do I start never received my parcel I have had issues in the pass but this time I booked for my parcel to be delivered at my in-laws dispute saying it had been signed for no evidence has been provided they never except liability it’s always ask the seller well in future I will always check that my sellers do not use myheremes because they are the worst delivery service ever never have any issue with any other delivery service providers do not recommend my Hermes at all enough is enough! The only way you can contact them is via live chat with a computer😱😱😱😱”

Helpful Report

Posted 4 years ago

“Insults Slander Anxiety & abysmal service.”

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Posted 4 years ago

“Insults Slander Anxiety & abysmal service. Hermes international lost a very valuable item. I lodged a claim and it was accepted in May. I’ve received £23 instead of £130. Excuses range from me not giving the correct information. The consignment not being found on their system. The incorrect paperwork. Wrong address. Someone not putting the correct information on the system. Accounts not paying the refund and being called an out and out liar, trying to scam hermes as the refund had already been paid. Web chat is a total joke. When the operator couldn’t help me they cut me off, and this has happened three times, so I couldn’t capture the web chat. Now at the very end of my tether I’ve taken legal action and instructed a solicitor. The complaints department have a week to resolve. I don’t think I should hold my breath!”

Helpful Report

Posted 4 years ago

“They have my parcel over a month and still not delivered it”

Myhermes 1 star review on 23rd July 2020

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Posted 4 years ago

“shocking service, parcel gone missing and customer service are zero help”

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Posted 4 years ago

“My parcel never arrived. The website tracker is useless. It’s not updated and shows little detail. Cust service is abysmal. Impossible to speak to a human. Everything is automated.”

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Posted 4 years ago

“Hermes avoid if you can Hermes avoid if you can. I sold exclusive item on eBay 89.99. 1 st they send it in wrong direction. 2 nd they damage item. 3 rd when I ask them to send it back they told me someone stole it. I open case to get money back after 30 days I received 25 pound for 89.99 great business. They told be that max insurance for parcel. And that not 1st time horrible company no phone number where you can speak with someone about it. For me company like that shouldn't exist no responsibility for parcel. Staff stole whatever they can an throwing our parcels a lot of records on YouTube and Facebook. Avoid Avoid Avoid if you can”

Helpful Report

Posted 4 years ago

“I wouldn't even leave 1 star, but it wouldn't let me mark it as Zero. They are useless, they lie and I wouldn't trust them to deliver a letter to my next door neighbour! I don't know why any companies use them. If I know a company is using Hermes as their delivery people, I will NOT buy from them....just too much hassle.”

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Posted 4 years ago

“Myhermes lose parcels, fail to collect parcels, labels fail to print that you've paid for, no customer service you can contact and just totally useless. Tracking system is always down and is not updated regularly when it does work.”

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Posted 4 years ago

“Potentially the worst customer service I have ever experienced. My courier has apparently had my parcels for the last 5 days. Trying to get in contact to see what is happening, and all they offer is an online chat. This online chat cannot "locate" my package. Feels like I am going around in circles.”

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Posted 4 years ago

“Cargo landed 16kg herms delivered parcel now 15kg 8 items missing , reading the reviews , I appear just another customer totally disgusted with the theft that's taking place !”

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Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews