Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Courier refused to collect parcel as he had just had an operation, so couldn't lift anything heavy. He lied and recorded the parcel as "unsuitable". He also said that Hermes would not send anyone else. Customer service is very difficult to get through to. After trying for two days and 36 minutes on hold I got the parcel collected the next day, Hermes said in writing "Please can you reply to this email once the parcel has been delivered for a postage refund." Now they say: "As he parcel has been delivered we are unable to give you the postage charges."”

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Posted 4 years ago

“Just received another customers order on the global shipping programme, Ebay. My order of two rare CD'S from the US cannot be found. Instead I have a bottle of "Secret Key" ABSOLUTE DISGRACE!”

Myhermes 1 star review on 19th September 2020

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Posted 4 years ago

“Parcel delivered to the wrong address. Hermes did nothing about it. Impossible to contact. Would not recommend.”

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Posted 4 years ago

“worst courier company”

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Posted 4 years ago

“I live in Canada. I received a message from Hermes that they have a parcel of mine and it had been delivered to Dove Close. I an unable to reach or contact anyone to tell them I have ordered nothing to be delivered by Hermes. I have a tracking number but cannot get information regarding the sender or the contents of the parcel. If my personal information has been hacked then I have no way of following up.. With all the terrible reviews I cannot believe they are still in business. Moe Ottawa, Ontario, Canada”

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Posted 4 years ago

“If I could select a 0 or minus I would they claim to have made 3 attempts at delivery on two occasions I was sat in waiting. the first message re the delivery was received after I had left home .i have tried to contact them but it’s not possible apart from pre programmed computer responses complete waste of time like another reviewer I will avoid retailers who use this company”

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Posted 4 years ago

“Waste of time, only advice i can give is avoid like the plague. My parcel travelled across 4 states in america and then atlantic with no problems, soon as hermes get their grubby little hands on it GONE, tried to sort but only get an automated voice. I wouldnt mind but the sorting factory is only 2 milea away. Please please please avoid for you own sake.!!!!!”

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Posted 4 years ago

“Parcel allegedly received! Physically never was! I’ve had issues with this Hermes courier on a number of occasions!”

Myhermes 1 star review on 17th September 2020

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Posted 4 years ago

“They have my address but don't delivery.its very confusing.”

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Posted 4 years ago

“No delivery although tracking states ‘couldn’t find address’. Absolute rubbish..just lies lies lies. Can’t actually speak with anyone from Hermes. The company is an absolute disgrace. Thousands of people are not receiving their goods and cannot claim or even seek resolve. It should be closed down and sued. Whoever in is charge needs arresting in my opinion”

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Posted 4 years ago

“no delivery”

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Posted 4 years ago

“Beyond awful. Like many others here I will now not order from retailers who use Hermes.... really upset with this experience!”

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Posted 4 years ago

“The online tracking service doesn't really work, the driver doesn't use the door buzzer, and even when I am at home they just email saying 'left on porch'. This is a block of flats, there is no porch, and I have never requested or agreed to Hermes 'leaving' parcels anywhere. One delivery they apparently made never materialised... Hermes do not seem to realise that they are taking liberties with people's property by letting their drivers make these careless decisions. I'm at a point now where if a retailer is using Hermes for delivery, I just won't make the purchase.”

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Posted 4 years ago

“Worst courier company ever Knock and leave within seconds , say signed for it never is Never leave with a neighbour when said..leave in unsafe places where it gets stolen Liars and just awful Never ever use”

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Posted 4 years ago

“My package says it's delivered but I don't have the package. Checked with neighbours as it was delivered at night and no one have it. Never have a good experience with your company.”

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Posted 4 years ago

“Parcel was thrown over a 2 mtr fence and landed on patio slab. Lucky it was not a breakable item. Not the first time this has happened.”

Myhermes 1 star review on 16th September 2020

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Posted 4 years ago

“Bloody useless! Seller says despatched, but it’s sitting in a shop somewhere waiting to be collected, who knows when. Eventually it will be picked up and taken to their sorting office, and later still it will be sent out for delivery. Could be up to TEN DAYS after despatch! Don’t get me wrong, the local delivery people are SUPERB, efficient, keen, conscientious and friendly, but the network is so bloody slow! Pay a few pence more and use Royal Mail, at least they know what they’re doing.”

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Posted 4 years ago

“MY ITEM DIDN'T GET DELIVERED TO MY NEIGHBOUR EVEN PUT A CARD THROUGH MT DOOR SAYING LEFT WITH NEIGHBOUR, NO DATE NO NUMBER NOTHING, MY NEIGHBOUR FEELS TERRIBLE WHEN I KNOCKED AND ASKED FOR THIS PARCEL, CAN'T EVEN SPEAK TO ANYONE AT HERMES SHOCKING TAKE YOU ROUND IN CIRCLES WITH NO RESULTS AT THE END, DO NOT USE THIS COMPANY THEY SHOULD NEVER HAVE A LICENCE TO DELIVER GOODS. BE WARNED LOOK AT REVIEWS SHOCKING TO READ, PHIL NORTHEAST ENGLAND 🤬🤬🤬”

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Posted 4 years ago

“the worst company I have ever had the misfortune to deal with - they can’t possibly stay in business with the shocking attitude and LACK of customer service - the sooner they are put out of business the better - !!!!!!! DO NOT USE THEM !!!!!!!”

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Posted 4 years ago

“Rubbish service, claims to have tried to deliver, nothing has materialised. Lying cheating useless monkeys.”

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Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews