Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

Write Your review

Tell us how Myhermes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order alot of items online and mostly they are delivered by hermes, and i can highly recommend my local Hermes driver natalie cooper shes fantastic always here at the time designated. And is always so polite and cheerful. Hermes you would be lost without such a valued member of your team.”

Helpful Report

Posted 4 years ago

“Natalie (covering M33) is simply THE BEST. She’s always on time, super friendly and covid safe. She’s an absolute credit to the company 🙌🏼”

Helpful Report

Posted 4 years ago

“Natalie (who covers M33, UK) is absolutely fab, she regularly delivers parcels to my address, always on time, always really professional and friendly. An absolute credit to the company!!”

Helpful Report

Posted 4 years ago

“Natalie (M33, UK) is always so reliable and friendly. Feel assured knowing she knows our area very well and that my parcels will be delivered on time. Excellent service from a lovely courier.”

Helpful Report

Posted 4 years ago

“Natalie delivers to m33, is brilliant, people can feel lonely in lock down but she makes my day, safe covid service and a brilliant woman”

Helpful Report

Posted 4 years ago

“Impossible to get in touch with, tracker is all but useless, my parcel is in no mans land”

Helpful Report

Posted 4 years ago

“This is the worst delivery company known to man. Avoid like the plague. They gaslight you with Tracking messages that are complete fabrications - items don't turn up. Annoyingly they will claim you're were not into deliver when in reality no attempt to deliver has been made. You can't phone or email these cretins; and the live chat a joke - an automated service that is useless if you're trying to query non delivery. I really hope they go bust sometime soon. My parcel from Amazon has never been delivered - I suspect it has been pilfered. The optional queries that accompany this review should include "Was your item never delivered?" as this is my experience.”

Myhermes 1 star review on 5th November 2020

Helpful Report

Posted 4 years ago

“I have been sitting in my lounge watching television all day. I can see who walks past my house through the front window. No-one has come to my house apart from the postman. Definitely no courier. I had an email from Hermes to say my package had been delivered to a neighbour and a photo of some grass but no address. Very disappointing service.”

Helpful Report

Posted 4 years ago

“Has anyone tried getting in touch with this terrible company to find out what’s happening that’s a joke. In its self.”

Helpful Report

Posted 4 years ago

“This is absolutely terrible service I live in a flat and the delivery driver has just been seen ringing the door dell and getting started back into his van without waiting for a reply. It took me about 10 seconds to release the door. I run down the stairs and got to the curb as the guy was driving off my neighbour ask him to wait but he drove off anyway. What a way to run a company. I would never personally use them but the company the parcel is from uses them. Terrible Terrible service again and again. No sorry we miss you card in door. Another day wasted.”

Helpful Report

Posted 4 years ago

“Do not use. 2 deliveries have gone missing. They were supposed to have been delivered to a safe place. It is so safe even Hermes does not know where it is. 1 delivery has been successfully delivered twice and after contacting customer services was told it was lost in the network. This is despite a photo on their web site of delivery. No card was left and 5he photo shows an indoor room with the parcel. This is surprising as the current covid regulations do not allow people to enter the home. Hermes say I should claim from the supplier but they are saying it was delivered so I am out of pocket. I will never order from a company who deals with these con merchants again.”

Helpful Report

Posted 4 years ago

“2 parcels have now went missing causing me a lot of stress! The 3rd 4th and 5th parcels were found at a neighbours (no card through door not once!!) The most recent one was actually delivered and photo taken of an EMPTY ENVELOPE!! Absolutely has enough of this awful service.”

Helpful Report

Posted 4 years ago

“Hermes are absolutely Rubbish. A company that does not want to communicate with the customer. They text me to say they were going to delivery a parcel to me today, but with an incorrect address. There is no means to phone them to email them or contact them in any way. To top it all my parcel never arrived. Why oh why, would any company want to use Hermes as a courier service; they don't know the meaning of the word. Hermes is rubbish. My advice, use another unrelated company.”

Helpful Report

Posted 4 years ago

“****NEVER EVER USE**** I paid for next day delivery and left the parcel at the drop off point on the 30th Oct, it was collected on the 4th Nov....not next day....can’t get a reply from HERMES so will be taking legal,action.”

Helpful Report

Posted 4 years ago

“Absolute rubbish service you are… Absolute rubbish service you are charlatans, 2020-10-29 09:32 Delivery will be attempted between 10:00 and 14:00 today 11:41 - Wed 28 Oct Your parcel is on its way to you today 11:42 - Wed 28 Oct Your friendly local courier will try to deliver between 09:00 and 13:00 today 09:18 - Thu 29 Oct Your parcel is on its way to you today 09:32 - Thu 29 Oct Your friendly local courier will try to deliver between 10:00 and 14:00 today After two promises Hermes have not delivered the parcel, I have tried to contact them but they are not responding They had clear instructions, delivery address and my phone number, disgusting customer service. AVOID them at all costs”

Helpful Report

Posted 4 years ago

“I am now contacting Trading Standards this service is not acceptable and Hermes need to be held accountable!!”

Helpful Report

Posted 4 years ago

“I am now contacting trading Standards as this service is appalling and Hermes need to be held accountable.”

Helpful Report

Posted 4 years ago

“Shocking service from Hermes. 2 non deliveries, no response from Customer Services or Chief Executive. No tracing of parcels either. DO NOT USE!!! Telephone number does not ring out. AVOID, AVOID, AVOID!!!! Still W waiting on a reply 6 weeks later to emails!!”

Helpful Report

Posted 4 years ago

“They left my parcels on doorstep when there was a bin shed by the door where they would have not been seen, this is now the second time I've complained and they really were rude and unhelpful, thankfully the company I have bought from are giving me a full refund”

Helpful Report

Posted 4 years ago

“Worst customer service I have ever had. I will try to avoid use their services anymore. I tried call them and live chat, both of them are robot, and stupid thing is I was charged for the call, and no helpful advices. And the webpage of cancel order give you the wrong link to what you want.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews