Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Mountain bike from go outdoors, Hermes were the ones delivering it to my work, that didn't fill me with confidence about the condition my bike would be in if it ever turned up. Once it did, the box was damaged, one corner was completely mashed. Obviously just been chucked on the van and stuff chucked on top of it. Tried contacting their customer service for them to basically tell me 'it is what it is, take up with go outdoors' fuming to say the least. Now when hermes are delivering anything to me i will happily pay more for a different courier 0/10 for delivery and handling of items 0/10 for customer service. Avoid at all costs!”

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Posted 2 years ago

“As usual driver lies and says I'm not home, even though I've waited in all day for him, this is a constant issue, hermes are a joke of a company, I have issues with nearly every delivery”

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Posted 2 years ago

“I do not recommend using Hermes. Day four now and they still have not picked up my parcel . IV no idea when they will be collecting and they have no way of talking to them unless you want to pay £6+ to contact them . The automated rubbish they use is useless and can't cope with the questions. Just don't waste your time with Hermes. UPS are so much better and more reliable .”

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Posted 2 years ago

“Hermis impossible to speak to any one no numbers to phone got tracking number still cannot track when I did get a numer for them it was kings Weston avonmouth depot says open 24hours ring them no answer they should not be aloud to trade”

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Posted 2 years ago

“I've had several issues with Hermes when ordering online for delivery. Today they delivered a £130 order to completely the wrong address and I'm still waiting for delivery of a birthday present I ordered for my other half in plenty of time for her birthday, which was well over a week ago. I don't know why it hasn't been delivered as they have my correct name and address details? I've had a failed delivery from them in the past, which consisted of a photo of my parcel taken on the garden of some random detached house which was god knows where (I live in a flat - my address even states "Flat 5" in the first line of its address ffs) with the message "No-one was in to take delivery". There were two cars on the driveway in the photo, so I'm assuming someone had to be in. Tried to contact them via their website (no phone number unsurprisingly). When I used the chat I was faced with automated responses, which were of no help whatsoever. They were no doubt getting inundated with calls from irate customers, which has led to them to remove all human contact with their customers. Totally incompetent, their service is a joke.”

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Posted 2 years ago

“Given a time slot of between 13.30pm & 15.30 pm by Hermes , waited in all afternoon no delivery .The following day checked my e-mail to see if the date & time slot had been updated but of course it hadn't. Tried to speak to someone but could only get through to the automated voice who told me that the delivery would be between 13.30pm & 15.30pm on the original delivery date. Three days on & still being given the original delivery date & time slot. Can Hermes drivers travel back in time!!! i'm expecting the driver ( if he does turn up) to arrive on a hover board. This is not the first or even the second time i have had problems with this Hermes. I don't know why big companies like Cotton Traders use them. WHY CAN'T YOU SPEAK TO A HUMAN AT HERMES & WHY IS IT NEVER THEIR FAULT , THEY NEED TO TAKE SOME RESPONSIBILTY WHEN IT'S OBVIOUS THAT THEY ARE AT FAULT. I have give Hermes 1 star & thats being generous.”

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Posted 2 years ago

“Sent a parcel never arrived , finally after 4 days got a response,the item was a griddle pan, for £50,I'm a pensioner and they only paid me £20 ,as I didn't take extra insurance out ,I'm now £30 down , do to incompetent staff who have misplaced / stolen or whatever with this parcel ,and it's cost me alot of money ,so next week when the boss is sitting in is ivory tower,I'll be eating less food due to this cash shortfall”

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Posted 2 years ago

“the second time they lost my package. worst courier company”

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Posted 2 years ago

“Hermes have stolen my delivery!! Hermes are thieves and you shouldn’t use them. They don’t update and are disgusting!”

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Posted 2 years ago

“The parcel was left in an unsafe place and when I returned home the parcel was missing. I will never use Hermes and I will never buy anything again from a retailer using Hermes as a courier. This is the second time this is happened. Their customer service is terrible. It is almost impossible to speak to a human and then all they want you to do is sort out the problem yourself with the retailer.”

Myhermes 1 star review on 28th January 2022

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Posted 2 years ago

“so we all know Hermes is rubbish , and now they steal parcels with proof , here is an image of a driver sending a proof image of delivery and yet our parcels are yellow bags , so not sure what he is showing . Now i have the ball ache of going through boring paper to claim my money back”

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Posted 2 years ago

“Absolutely horrendous, didn’t put parcel in safe place, didn’t knock the door, I took a whole day off waiting for this parcel. Just said sorry we missed you!”

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Posted 2 years ago

“Posted parcel just over a month ago. Shows on tracking as still active and 'We've got it'. No available options to query this. No options for checking out 'stuck' parcels not progressing. The AI 'Chat' takes you around in a circle - still no options for a parcel which hasnt progressed. No number on the website. Then an ebay case is raised against me that he parcel wasnt delivered. Somehow I managed to find a number from Hermes who state the parcel is lost but that I cannot claim for it as you have to REPORT IT MISSING WITHIN 28 DAYS OF POSTING it - even if you are not aware that it is in fact missing because the Hermes website still shows it as active. Apparently these rules are stated in ther T&C's but she couldnt find these on the website and nor could I. In fact no where on their website does it state these rules. So beware of this when deciding on a courer - the insurance cover they provide is neigh on impossible to access due to extremely restrictive rules which they dont tell you about. However to help you jjumping through online hoops to find it here is the Hermes phone number for any issues - 0330 808 5456. Maybe its best to report all parcels missing once posted just to ensure you meet with their hidden rules.”

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Posted 2 years ago

“Totally dire. The same Hermes delivery driver, a young woman with long straight dark hair, yet again dumped my parcel on the doorstep (London SE24) available for any passer by to take - which is precisely what happened last month. I managed to chase after her tonight and she couldn't have given a damn. A totally disgusting dodgy bunch of charlatans.”

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Posted 2 years ago

“Hermes up to their usual trick! Give you a 2 hour delivery slot so you put yourself out to be at home. Hermes don’t turn up and then several hours later they send an email saying they couldn’t deliver because you weren’t in!!!”

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Posted 2 years ago

“Sent parcel to Italy on 16.12.21. On 11.01.22 tried for several hours to find a tel no or email. Nope. After a stressful few hours getting nowhere, I was eventually able to send a complaint that the parcel had NOT arrived. I received an email ('no reply' of course) to say they would investigate and contact me with a progress report. TODAY 25.01.22 I have heard absolutely nothing! The parcel has still not arrived. Over FIVE weeks and nothing. They have fobbed me off. How can it take 14 days to investigate?????? They are not investigating at all, they are hoping I will go away through sheer frustration. Will someone please teach this company a lesson and take them to court big time. The government should step in and place sanctions on them. Please, please, please do NOT use Hermes if you wish to keep your sanity. It makes my blood BOIL!! You can never get a resolution. You will only end up out of pocket with high blood pressure. These people to have a 'class action' bought against them. They have no conscience.”

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Posted 2 years ago

“Utter garbage... I have used them twice for international deliveries and they have failed on both occasions.. Difficult to speak to anyone and they they just lie, or fob you off... Use them at your peril...”

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Posted 2 years ago

“They are theives, untrustworthy, careless customer services, no phone to call, email only , lost 2 parcels , 1 my daughter cost £200 and me send a friend in uk cost lots of money content , disappear no 1 knows where is it , thieves , I will take them to court , I have all evidence , thieves”

Myhermes 1 star review on 25th January 2022

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Posted 2 years ago

“By far the worst delivery company I've ever seen in my life. I wonder how they are still in business as they don't bother delivering stuff. Being a delivery company, that's kind of a problem. I was home all the time they claimed they passed by my house. I was quarantining and was home all day, they simply didn't pass. In any case, when I'm not home my estate agency, which stays downstairs on the ground floor, always takes my parcels. They work 9am to 5.30pm. In fact I have never experienced issues with other delivery companies, that because there will always be somebody there. I honestly have no idea what they do with all these parcels. They are also impossible to contact. There is literally nothing good about this company. Hope they get out of business soon and leave space for companies that actually deliver stuff”

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Posted 2 years ago

“One of the worse courier in UK if not the worst. I use this courier in amazon, alot parcels are damaged, lost or delayed not by few days but by 3 weeks and they dont even have a decent customert service in which you can call, they have some automated stupid replies that you can't communicate with. I woundn't recommend this courier at all”

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Posted 2 years ago

Myhermes is rated 1.2 based on 7,029 reviews