Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the last month I have had to contact two companies to request they resend items because Hermes had failed to deliver them. In both cases I asked that a different courier be used and the items arrived within two days and this should be evidence that this company is not fit for purpose. I am unable to answer the optional questions about the deliveries because they weren’t made!”

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Posted 3 years ago

“Brilliant service very polite drivers quick service always happy to help keep you informed all the way up to delivery thanks very happy with the service”

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Posted 3 years ago

“In the past 2 weeks I have had two parcels sent through this company. 1st one arrived after about a week (from within the UK) when tracking my parcel Hermes had the parcel at the local depot 3 times and then didn't????? On my latest parcel I needed to correct the postcode for delivery as it was entered incorrectly. Unable to do this online, via chat or on the useless telephone system in place. Dreadful company with communication issues that extend past customer service.”

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Posted 3 years ago

“I sent a parcel to a friend for her birthday and the parcel seems to have gone missing, I can't say how upset and disappointed I am! I also sell a few things through ebay and two parcels have gone missing recently, apparently delivered to the wrong addresses. I am told by a customer advisor that it is very rare for parcels to go missing but I really don't believe that... it seems to keep happening to me.”

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Posted 3 years ago

“Absolutely unbelievable the way my delivery is being handled,apparently they’ve tried to deliver 3 times despite me sitting here with the front door next to me and cctv recording- unless the delivery man was invisible. I live in city not on top of a mountain so easy access.If you try to get help you get a bot called Holly,no human contact with this company.Will not purchase from anyone again that uses this company becouse they are so useless it’s laughable.how they’ve managed to survive is a mystery.I’m totally disgusted with the whole performance.”

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Posted 3 years ago

“Failed to collect my parcels , they are non contactable , I will never use again , I am out of pocket they are just theiving scum getting away with ripping people off avoid”

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Posted 3 years ago

“Was supposed to have a Parcel delivered on the 2nd of March, no knock on the door just a text saying its undelivered I had to pay to have it resent still haven't recieved it and the tracking number they gave me was a fake so I cannot even contact them to ask about its whereabouts (pretty sure they are auctioning it off like they do a lot of parcels)”

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Posted 3 years ago

“Driver stole parcel after collecting it. Parcel never reached the depot. Claim protection wasn't paid out. Lost 300 quid. Dont use thieving bams. You have been warned. Don't ever use this service. Unreasonable process to try getting claim against. There a nightmare. Never paid out full amount on my claim. Got my postal money back.”

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Posted 3 years ago

“Only send something if you want it broken. Out of about six parcels sent over the period of a couple of weeks, two arrived damaged even though they were very well packed, it makes me wonder if the couriers play football with them, when I made a claim it turns out that the list of excluded items is so comprehensive that Hermes are able to get away with not paying compensation for anything, it seems as if the only items not on the exclusions list is the box you send it in.”

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Posted 3 years ago

“One of the world's worst company ever. Why the hack companies don't mention in advance thye are using hermes. They are rubbish and useless. Form my 5 different deliveries where were Hamed by these horrible ppl. I only got 2 other 2 still missing since 3 months and 1 posted to wrong address. Taking pictures of the parcel only saying its evidence we delivered is not an evidence u useless workers”

Myhermes 1 star review on 10th March 2021

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Posted 3 years ago

“Hermes are denying they even collected my parcel even thou my neighbours saw it collected by the Hermes driver from my shed whilst I was at work! How can this company still be operating and stealing from customers!! I payed insurance up to £200 and apparently as I have no proof of collection I will not be compensated!!!! This company has made me feel like my integrity is being questioned but I hope the driver enjoyed my grand children's christmas presents!!! Discusting... please do not use this company for your own sanity. This dispute has been going on since mid december and today they are saying that without proof they are not compensating me!!. What a clever driver he was ay!!!!”

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Posted 3 years ago

“I received a parcel yesterday (apparently 2nd attempt, after getting a message saying there was a delay), also including 2 parcels that I was expecting last year, I did receive messages stating that there was a delay, but surely over 4 months is totally unacceptable. I would not recommend Hermes to anyone”

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Posted 3 years ago

“expected a delivery from Jacamo. I got the email saying it would be delivered in the afternoon. Then got an email stating it would be delivered in the early evening. In the middle of this time slot I got an email stating the parcel was delivered. There was no knock at the door and no activity outside as we would have seen the outside light come on. The email had a helpful picture of where the delivery was left. It was completely black. There is no customer service number that you can call to speak to anyone so I logged a ticket. (yes I did try the 0330 number but the automated system could not understand T00H - the start of my tracking ID, so I had to give up). Despite stating on the form that my preference was to be called, I got an email the next day saying that they were unable to identify where my order from JD Williams had gone and to contact the seller and put in a claim. My advice to any business looking to use Hermes - Don't, you should use DPD instead, they are far more reliable and won't affect your reputation.”

Myhermes 1 star review on 9th March 2021

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Posted 3 years ago

“Awful. Parcel collected by courier, supposedly ended up at depot, then never to be seen again. Total joke, abysmal AI customer service, do not use.”

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Posted 3 years ago

“the worst delivery company i have come across. Its usually abandoned if delivered at all. I use courier services daily. I now have to advise my vendors not to use hermes and if they have no choice I cancel the order. This company advertises itself as cheap, quite frankly its delivery service isn't worth anything as you will struggle to actually receive your goods 0/10”

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Posted 3 years ago

“Item arrived smashed to peices despite… Item arrived smashed to peices despite being labelled as fragile and don’t put items on top . I assume their delivery drivers used it for Cabor tossing practice . Would have scored them 0 or less for ‘service ‘ but this option not available . This is a joke company whose customer complaints system is non existent and their virtual assistant Holly is as much use as a chocolate teapot. They hide behind a useless array of suggested topics online which doesn’t include complaints . Go give the tenner to charity where it will be better spent . DO NOT USE THIS COMPANY if you want your goods intact. I can only assume their trust pilot rating is from directors and their extended families giving reviews”

Myhermes 1 star review on 8th March 2021

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Posted 3 years ago

“APPALLING EXCUSE FOR A COMPANY, 0 STARS IF I COULD. COUNTLESS TIMES THEY LOSSE PARCELS, RE-ARRANGE DELIVERY. IF YOU COULD SPEAK TO A HUMAN BEING ABOUT ISSUES IT WOULD BE MUCH BETTER, NO CONTACT NUMBER, ONLINE CHAT OR EMAIL ADDRESS ALLOWS YOU TO HAVE CONTACT WITH A HUMAN BEING. LIVID.”

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Posted 3 years ago

“Worst courier service I have ever used. Please stay away! After 2 months, I have still not received my parcel and was told that it had been lost and that trying to relocate it would not be possible. I submitted a lost claims form and only 1 month later received a reply saying that they would be conducting another search for my parcel, despite previously saying this would not be possible. It seems that they are trying to delay compensating me for as long as possible. Trying to call customer service is incredibly difficult as there is only one number which puts you through to an electronic recorded voice. After telling it my tracking number, it simply told me my parcel was still in the warehouse. I have not yet been able to speak to a real member of Hermes' team. This is extremely frustrating as the parcel contained some essential and rather expensive items. Please stay away from Hermes at all costs!”

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Posted 3 years ago

“Thiefs! Thats all i can say! Working with a scheme how to steal from you!”

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Posted 3 years ago

“Terrible service. Sent 2 parcels on 19th February...picked up at the same time.. An expensive TV an a sound system in the other. Sound system arrived in 2 days. Left to the elements on the recipients doorstep on a main street. It is now 6th March 2021 and TV still missing. Will never ever trust them again.”

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Posted 3 years ago

Myhermes is rated 1.2 based on 7,029 reviews