Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I HAVE LOST A PARCEL SENT TO HERMES BY… I HAVE LOST A PARCEL SENT TO HERMES BY A RETAILER ALL I WILL SAY TO PUBLIC JUST REFER TO THE BELOW INFO AND BE VERY WARY ABOUT HERMES. ON YOU TUBE WATCH CHANNEL 4 INVESTIGATION REPORT BY #JoeLycett #JoeLycettGotYourBack #Hermes READ DAILY MAIL INVESTIGATION REPORT ABOUT HERMES. DON'T BE LAZY, DO THIS FOR YOUR OWN GOOD. ALL THE BEST”

Helpful Report

Posted 4 years ago

“Terrible service. I ordered a parcel to a seller and they sent it through here. They supposedly tried to deliver it 3 times and then sent it back to the sender. However, I was in the house all 3 days and no one came. Also, they say they would leave a calling card and an email after a missed delivery, but I received neither of them. Wouldn’t recommend.”

Helpful Report

Posted 4 years ago

“My parcel was due yesterday and did not arrive, no reason given except driver had an issue with my address. I Tried to contact someone for an update and got really frustrated by the Holly, terrible system. However, I got an update today regarding delivery between 1 and 3pm. I am happy to say that it arrived safe and with a picture taken at the door. So well done delivery driver. I did try to go online and leave a good review but I was unable to and Holly did not know what I meant. Anyway, Happy my parcel arrived and only one day late. Keep it up!”

Helpful Report

Posted 4 years ago

“Hermes. What an absolute national joke of a company. Including Holly the totally useless “helper”. Notice there is no customer service email address on their website probably as they are too ashamed of the numerous emails they will get about their amateur, unreliable and shockingly bad “ service”. How they are still in business is a mystery! Let’s hope the retailers using them will realise and use more reliable firms going forward.”

Helpful Report

Posted 4 years ago

“Shocking unreliable and a mystery how they stay in business!”

Helpful Report

Posted 4 years ago

“This is by far the worse delivery company ever. For the second time in a row my parcel has been left outside my door without my knowledge which makes it easy pickings for thieves. Thanks a lot. Don't even bother to even ring my doorbell which will take a few milliseconds of the delivery drivers time. Downright bad service. No care attitude. Trying to speak to an adviser when things goes wrong borders on impossible. Not happy with this service at all Absolutely disgusting.”

Helpful Report

Posted 4 years ago

“Yet another Parcel lost! Supposed to have been delivered to a parcel receiving shop inTwickenham on the 30th Jun Still no sign of it and no one of speaking to anyone either This company is dreadful so here I am no parcel and no way of trying to find it!”

Helpful Report

Posted 4 years ago

“absolute rubbish to not use HERMES they never answer, call, or get back to you, rubbish”

Helpful Report

Posted 4 years ago

“On the 9th June I was due to receive a delivery of plants from an eBay seller. The package was delivered by Hermes and left in a “safe place” by delivery driver. On opening the package I was astounded to find not plants but a white long length skirt ( which I had not ordered ! ) Looking at the package label I noticed that apart from my full name was being missing legible underneath there was another label which had been covered over by the label with my address on. Peeling it back underneath was the name and address of a lady in Tiverton, Devon ( 90 miles from me ) using Social Media I was able to contact the purchaser of the dress who confirmed that she had indeed ordered and was expecting said white dress but had received someone else's parcel Is it deliberate malpractice by employees or just carelessness ? Trying to get any sense from “Holly” the Bot is a waste of time. I addition to this "incident "on 6th June 2020 I returned 2 Parcels to Amazon using a "Hermes Parcelshop" at their request. These appear to have been "lost" by Hermes. In fairness to Amazon they have agreed to refund my money and take the issue up with Hermes. I hope that they will stop using these Hermes shysters as I will never knowingly buy anything which is likely to be delivered by them.”

Helpful Report

Posted 4 years ago

“Total nightmare Total nightmare, continues lies, impossible to actually speak to a human being. I will never use there services every again and I would recommend everyone to do the same unless they are searching for a company with poor service, truly does not care, lies, can not deliver.”

Helpful Report

Posted 4 years ago

“For the second time in two weeks I receive a notification saying that my parcel has been delivered and signed for and that's not true. Their driver never showed up actually. Mistakes happen, but when it happens twice in a couple of weeks I wonder if they're delivering people's parcels at all?!”

Helpful Report

Posted 4 years ago

“I received an email from Hermes telling me that my package had been delivered but, when I looked outside, it was nowhere to be seen. Trying to contact Hermes to report the problem proved to be impossible, both online and by phone. This is the first time I have had any dealings with Hermes and I hope it will be the last.”

Helpful Report

Posted 4 years ago

“Twice used, twice disappointed. First parcel returned to me, eventually. Second parcel... Lost... No tracking. Joke of a company. AVOID”

Helpful Report

Posted 4 years ago

“Always late and really slow”

Helpful Report

Posted 4 years ago

“Hermes driver picked up wrong parcel from my house and never returned it, albeit the parcel has my names and address on the label. I raised this issue with Hermes customer service and was given a support ticket number. I have called Hermes customer service every day without any help. when I called today the Hermes advisor could not even locate the support ticket number within the Hermes system. Help from Hermes customer service. Is zero and now more than 10 days have passed since my parcel was mis-collected.”

Helpful Report

Posted 4 years ago

“Lied about delivery 2 weeks of getting nowhere fast, your customer service is beyond a joke, disgusting service will never use this company again!!”

Helpful Report

Posted 4 years ago

“On Saturday afternoon I tried to post a parcel using one of their locker systems. It wouldn't fit into the small one so requested a medium one. I was told to close the door and another would open. It didn't. I then got a message congratulating me on how quick the transaction was. It then refused to accept the label again. I then tried to complain on line but was told that the answer would take up to 24 hours. I was trying to post an ebay parcel and am contractually obliged to post it within 1 working day. I then spent at least 20 minutes in the “chat” queue. I was eventually told a that a link would be sent to me so that the label would be cancelled and a new one issued at the end of the chat. I waited and waited and sent them an email asking them where it was. An email came after about 2 hours. I clicked on the link and my request for a new label was refused. I then got an email accusing me of being a liar and cheat as THEY had the parcel. I sent 2 people photos of the parcel on Saturday and a another on Sunday taken in front of Teletext showing the day and date. Late Monday afternoon I got an email saying that the label was going to be cancelled but on Tuesday I got another liar cheat email saying that as they had the parcel, they wouldn’t give me a refund. Their website was still saying that they had the parcel so how often are the lockers emptied? I sent them an email saying that, as they had the parcel, I wanted to claim £10 compensation plus the cost of postage as they wouldn’t be able to deliver it. I also asked for compensation for all the hassle and stress this has caused. It is now Wednesday morning and I have yet to receive a reply.”

Helpful Report

Posted 4 years ago

“My parcel was marked as delivered and signed for however I did not receive it and due to my road being closed for roadworks it is impossible that they could have. It has been impossible to get in contact with an actual person to explain this and find out why the driver marked it as delivered. Due to their coronavirus protocol they are also not actually collecting signatures and therefore there is no way that the driver came in contact with anyone. I am extremely disappointed at this and would urge people not to use such a dishonest and difficult to contact courier service.”

Helpful Report

Posted 4 years ago

“The website doesn't remember anything, even my address which I have put in 10 times. It's taken over an hour to sort a parcel and has just gone back to square one again!!!”

Helpful Report

Posted 4 years ago

“Terrible, no way of contacting anyone when your parcel inevitably disappears”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews