Myprotein Reviews

Name: Myprotein
Address: Meridian House, Gadbrook Park, Gadbrook Way, Northwich
Rating: 2.76

2.8 Rating 180 Reviews

43 %

of reviewers recommend Myprotein

2.8

Based on 180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Myprotein:

Myprotein is a well known online supplement store in the UK offering a full range of high quality sports nutrition and protein supplements, also includes high quality whey protein, sports supplements and bodybuilding supplements which are all manufactured and delivered by us.

Visit Website

Phone:

0845 094 9889

Location:

Meridian House, Gadbrook Park, Gadbrook Way
Northwich
CW9 7RA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent so much on the site because I was told I would get a free bag of protein powder if I spent $100. I made sure the free bag of protein was in my cart when I paid. After I paid, it disappeared from my order and the company refused to add the bag of protein or cancel my order. This company is unprofessional and absurd.”

Helpful Report

Posted 1 week ago

“Kiwi strawberry flavor contains harmful red dye 40. No one will appropriately respond or refund. Customer Service is all robots.”

Helpful Report

Posted 3 weeks ago

“Very week in flavour. I move on to another company. And at full price it's expensive for a product that takes time to dissolve a lot longer than it says, poor quality. Never buying this product again”

Helpful Report

Posted 1 month ago

“Half my order is missing, I was told too bad and then when pushed will only refund a portion of tge missing product. I will be going to Fair Trading”

Helpful Report

Posted 2 months ago

“If theres a zero star rating I would have used it. I have been using Myprotein for a long time and has always found the products value for money and decent esp during their sale of more than 70% even though they have been increasing the price as well. My experience took a sharp nose drive when they sent me the wrong products with the correct label. Imagine receiving 2 items when i expecting more than 10. They refused to send me the correct item until i ship back the wrong ones. I reasoned that its not worthwhile for me to bear the shipping cost which is much higher than the wrong products they sent. I even offered to pay them for the wrong products to save both parties the hassle. They insisted its company policy and held me ransom of the goods that i paid. It was only resolved 3 months later after many rounds of painful follow up and chasing. The prices increased sharply after this and I would not consider buying again. The product i still have in stock, in particular the meal replacement has a nasty aftertaste and made my stomach churn everytime i consume it. Im considerinf discarding the whole lot of them. I go as far to say their products are not safe for consumption.”

Helpful Report

Posted 3 months ago

“Order keeps getting cancelled customer service is terrible”

Helpful Report

Posted 3 months ago

“Bad customer service and more than month of delay in delivery . That’s ridiculous.”

Helpful Report

Posted 3 months ago

“Missing delivery, said they would send replacement, didn't. Customer service prompt, but useless. Shop elsewhere.”

Helpful Report

Posted 5 months ago

“𝗪𝗢𝗥𝗦𝗧 𝗖𝗨𝗦𝗧𝗢𝗠 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗘𝗩𝗘𝗥 The parcel was sent to a pick-up point even though it was supposed to come to my home. Myprotein claimed that the courier company had made a mistake, but the courier company was able to prove that they had received instructions from Myprotein to deliver the parcel to the pick-up point. Myprotein took no responsibility. Instead, they gave evasive answers. They did not give direct answers even to simple questions just demanded further information. Their answers to enquiries were: "Please reply to this message at your earliest convenience and please note that without this information we are unable to complete our investigation." My problem was not a big one, but it was too big for Myprotein's customer service. I feel sorry for those whose problem is bigger, because I know Myprotein's reluctance to respond.”

Helpful Report

Posted 6 months ago

“Customer service is non- existent. They don't have a quick response time - no email address and no telephone number. They expect you to resolve queries via a text book on their website! This isn't a survey I'm asking about my missing parcel and asking for a refund. AVOID!”

Helpful Report

Posted 11 months ago

“WORST SERVICE - NOT WILLING TO FIX THEIR OWN MISTAKE The worst customer service I have experienced. I was a customer for many years and had spent £300 within 3 weeks with them. They had sent the wrong product to me (the correct sticker but the wrong product). Despite my efforts to rectify the situation by returning the item, I received no assistance after months of chasing them. It seems whoever is responsible for customer service doesn't care about losing high-paying customers.”

Helpful Report

Posted 1 year ago

“Buyer beware! My Protein's unflavored EAAs are a tastebud nightmare I wouldn't wish on anyone. From the first sip, it's a nauseating concoction of regret and chemical warfare. Two attempts at customer service (complete with picture proof) were met with deafening silence. Save yourself the stomach churn and avoid this product and brand entirely. There are better options out there that care about both taste and service.”

Helpful Report

Posted 1 year ago

“I ordered a few items that were shipped on the 23 of November. I work from home and the delivery is until 9pm and they said they tried delivering it at 9:15pm on the 29 which they did not, since then I've asked several times when will it be delivered or to escalate the situation and they completely ignore what I ask and say it will be delivered soon. Well it's been over two weeks, costumer service ignores my requests and keeps misleading me saying it is going be delivered soon. I have asked for the situation to be escalated several times and I was ignored they don't even address my issues just keep saying it will be delivered soon, well it was shipped on the 23rd nearly a month a go so what about being serious with the client? Disrespectful at the least. 531981137”

Helpful Report

Posted 1 year ago

“Do not buy from this website I have ordered whey protein and made the payment and after one week I still get any update from them and contacted the customer care and still getting the same answer that they are investigating my case .”

Myprotein 1 star review on 2nd December 2023

Helpful Report

Posted 1 year ago

“Do NOT buy from this company! They shipped damaged product and with the provided pictures they requested they are not issuing a refund. Very difficult to work with and can not get in touch with a real person”

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Posted 1 year ago

“Package not delivered. Didn't receive order. Have refused to refund me and only give me credit despite their refund policy. They said it wasn't there responsibility to successfully deliver my package to me.Verbatim Spent one hour on their chat with "Nathan" who offered no solution, apology, and was quite rude and unprofessional. No further contact information was given i.e. emails, phone numbers because apparently they don't have them. I pray you don't run into issues with your order because if you do, they don't seem to know how to conduct themselves and truly act like a shady/ small business. Still looking forward to someone getting into contact with me. But I am still truly shocked about this whole transaction and how they conducted themselves. Like no product - then refund. Truly mind boggling how some companies cannot hold themselves to simple standards of commercialism. PLEASE CONTACT ME MYPROTEIN as Nathan discontinued and log off the chat with me and didn't provide any more contact information to customer service nor beyond.”

Helpful Report

Posted 1 year ago

“I'm very unhappy with the customer service I've received from MyProtein. I placed an order and my product arrived damaged, there was a literal hole in the bag. I contacted customer service right away, but they have been beating around the bush and asking for details of my order despite me uploading all the details and proof of damage at my initial request for refund. This has been very frustrating to me, i feel like im dealing with bots. Its taking them ages to respond as to what to do next if i want a refund. Do i need to return the whole bag? Feels like you're holding my money hostage and just hoping that ignoring your international customers means they will stop bothering you eventually. The responses I receive are generic and unhelpful. I'm very disappointed with MyProtein and I hope you can resolve this issue as soon as possible.”

Helpful Report

Posted 1 year ago

“I'm very unhappy with the customer service I've received from MyProtein. I placed an order and wanted to add another item shortly after. I contacted customer service right away, but they refused to amend the order and told me to return it for a refund. This was very inconvenient and frustrating. To make matters worse, when I received the order, there was a bag missing. I emailed customer service again, but they gave me the same response: return the order for a refund. This is unacceptable. I paid for the products and I expect to receive them. I don't feel like I'm being listened to or valued as a customer. The responses I receive are generic and unhelpful. I'm very disappointed with MyProtein and I hope you can resolve this issue as soon as possible. Order Number:486494020”

Helpful Report

Posted 1 year ago

“I've ordered from Myprotein for more than 20 years and never happened nothing like this, I’ve been charged 3 TIMES for the same order. After hundreds of calls to costumer service and nobody care, my last chance was thru message and I’ve spoken with: Sthabiso, Samkelisiwe and Callum no one help me to solve their mistake ( for me is a robbery) of charging the costumer 3 TIMES. They demand to send them a print screen as proof of what I was saying, like the Bank institutions don’t aloud to do print screens, I’ve to send them a bank statement. (wishing that nothing wrong happen with my personal details) Just be aware of this company, after the pandemic looks like they have moved to the backyard. My next order I’m going to thing seriously to go elsewhere. Your account in detail Mr. Joao Goncalves Your monthly statement Page 2 of 4 What's happened this month? Opening Balance £0.00 31 Mar 2023 0027323 www.myprotein.com Manchester LND - Instalment plan purchase + £187.41 31 Mar 2023 0027324 www.myprotein.com Manchester LND - Instalment plan purchase + £187.41 31 Mar 2023 0027325 www.myprotein.com Manchester LND - Instalment plan purchase + £187.41 Your new balance £562.23”

Helpful Report

Posted 1 year ago

“For 12+ years I have been a customer of myprotein However, as they have grown, it has become evident that the quality of their service has drastically diminished. I agree that discount codes, flash sales are contradictory and are simply a marketing strategy. Nonetheless, what really frustrates me is their delivery service which explains why many people are turning to other suppliers. They continue to use evri (Hermes) who often fail to deliver and packages never arrive in accordance with the estimated delivery date. It is now 2 weeks I have no order and now i have been told to wait for a refund whilst they carry out their investigation absolutely appalling. I get on some occasions deliveries get delayed but to have 2 orders go missing and then being told to wait longer reflects on how poor myprotein is as a business from a service level. next stop, Protein works or bulk”

Myprotein 1 star review on 13th January 2023

Helpful Report

Posted 2 years ago

Myprotein is rated 2.8 based on 180 reviews