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Nathan James Reviews

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

Company Reviews

Product Reviews

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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is there a customer service phone number I could call to ask questions? I am wondering if I need to return counter stool, will I need to take apart? How do returns work? I am interested in ordering 4 of the Boucle & Seagrass Counter Stools. It looks like we need to assemble them.

Asked by Leslie Baird (3 weeks ago)

Hi Leslie! Thank you for your message. You can reach our customer service team during business hours through our Help Center: https://help.nathanjames.com/. We offer flat-packed, ready-to-assemble (RTA) furniture, designed for straightforward assembly. You can find full assembly instructions in the "Specs" section on our website: www.nathanjames.com. Please refer to our return policy for details: https://returns.nathanjames.com/return-policy.

Answered by (3 weeks ago)

Hello - Regarding the 5- or 6-Step Ladder Bookshelves: How structurally necessary is it to include the lowest shelf?

Asked by Annette (3 months ago)

Our 5 and 6-Shelf Ladder Bookcases are designed to have the bottom shelf. While we don't recommend, you can opt to remove it in case this causes obstruction according to where you want to place it when necessary.

Answered by (3 months ago)

Can I split payment between two cards ?

Asked by Maxine Paris (3 months ago)

Hello there! Great question! As of this time, we currently do not offer the option of split payments. You can check our partner sites like Target, Home Depot, Wayfair, and Amazon to see if they offer this option. I hope this helps!

Answered by (3 months ago)

Does the dome pendant light in brass match the brass in the 3-arm flush mount light?

Asked by Fran Beard (4 months ago)

Hey there! Thanks for your interest in our pendant and mounted lights! This 2 are definitely the same brass color. This should make a perfect match for different decorations.

Answered by (3 months ago)

Just put together dresser. The hardware on each drawer makes a very loud ckicking sound. Every time you open & close it. Very unsettling. This cannot be right.

Asked by Cindy Tummillo (5 months ago)

Hey there! Sorry about the loud clicking sound from your dresser drawers. That definitely doesn't sound right. We’ve reached out via email to get more details and find a solution for you. Thanks for letting us know!

Answered by (5 months ago)

What is your wood made of. Is it real wood? Is it manufactured wood with a fake plastic veneer? Is it real wood veneer?

Asked by Tim (1 year ago)

Hi, great question! We use manufactured wood or 'particleboard' for many of the units in our collection. We have also released our 'Solid Wood' collection as well. -Hope this helps!

Answered by K.Johnson (1 year ago)

Is this product coming back in stock? Would love to purchase it asap

Asked by Raina (1 year ago)

Hey there! I just reached out personally to clarify which piece of furniture you were looking to purchase. Hope to hear from you soon!

Answered by (1 year ago)

Can you describe the type of "light wood finish" on the Hayes side table? It looks dark in some photos, golden in others, and white oak in some?

Asked by Kayla (1 year ago)

Hi Kayla! Thank you for reaching out to us! For the Hayes Side Table, there are two possible factors in the color variation of the wire-brushed light brown rubberwood. The wire brushing process happens prior to applying the finish color which exposes more grain and adds depth to the color. This can alter the "brightness" of "darkness" of the rubberwood. Another factor is the natural variation in each batch of the rubberwood material itself. Hope this helps!

Answered by Susana H. (1 year ago)

Are there larger versions of the Wesley TV stand? I would buy the stand in a heart beat if it was closer to 70" width as 43" width is very short. Thank you!

Asked by JP (1 year ago)

Hi JP - At this time (2023), our Wesley TV Stand is only available in one size. Sorry about that!

Answered by (1 year ago)

What are the dimensions of the 1 drawer in the side table with the metal legs?

Asked by Rose Stewart (2 years ago)

Hi Rose! For the Kensi Side Table | Open Cubby | Herringbone Wood Finish (33802), the drawer dimensions are: Width-400, Depth-285, Height-65mm. I hope this helps!

Answered by K.Johnson (2 years ago)

Kira Bar Stool 2-Pack Set | 24" Counter Height | Faux Leather Seat Can you clarify what 24” counter height means? Is the 34” height in product dimension total height with backing or the seat?

Asked by Jack Morrissette (2 years ago)

The top of the base (underneath the cushion) on our Kira Bar Stools (23102/Pewter-Grey) is approximately 58.3cm/23 inches from the ground. The full distance from the floor to the top of the back support on these Kira Bar Stools is approximately 89.7cm/35 inches. Hope this helps!

Answered by (2 years ago)

On the site, the Theo Ladder Bookcase | 6-Shelf says the shelf depth is either 11.7” or 12” depending on the finish. Does the depth vary by finish?

Asked by Ian (2 years ago)

Hi Ian! This 12" shelf depth is an approximation. The shelf depth for the (4) Theo 6-Shelf Bookcases we currently have in our collection (August 2022) is 298mm or ~11.7 inches. Hope this helps!

Answered by (2 years ago)

Do you offer samples so that I could see the colors in person before ordering?

Asked by Tiffany (2 years ago)

Hi Tiffany! Unfortunately, we are currently unable to offer physical samples of our furniture at this time. Sorry about that! However, our Customer Happiness Team would be happy to check if we have digital color swatches available for the item(s) you are interested in! Please shoot us an email (help@nathanjames.com) or give us a call at +1-866-619-1004 at your earliest convenience. We're happy to help!

Answered by (2 years ago)

Is it possible to easily paint or restrain the wood veneer?

Asked by Mark (2 years ago)

Hi Mark! Thanks for the question. We don't recommend any DIY projects on our furniture as that does void the lifetime warranty that we offer. Depending on the materials used, sanding and staining may not be the best option. Feel free to reach out to us at 1 (866) 619-1004, or by email at help@nathanjames.com for more information.

Answered by (2 years ago)