Nathan James Reviews

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Popular Questions:

Delivery

How does Nathan James deliver? How long does Nathan James take to deliver? Does Nathan James deliver on time? How is accuracy and good condition of items delivered by Nathan James?

Returns

How is Nathan James returns process?

Customer Service

How can I contact Nathan James? How quickly does Nathan James resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Nathan James.

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

Visit Website

How quickly does Nathan James resolve customer queries?

Helpful Report

(2 days ago)

Greater than 49% of reviewers feedback is Nathan James resolves customer queries within an hour.

Helpful Report

(2 days ago)

89.00%

Industry Average

“ Great chairs and easy to assemble. We had an issue with one our chairs and I was very impressed with the customer service I received. ”

- Anonymous

“ I have nothing but great things to say about this company! The delivery is quick and the quality of the cabinets I purchased are great. I had a dilemma and called customer service and i spoke with Kelly. she was so incredibly sweet and really helped me out. will be buying future furniture here!! Thank you! -Carly ”

- Carly

“ I had an amazing experience with the customer service team! Not only did they respond promptly to my initial email regarding missing parts and brackets for my bathroom hardware - I'm the one who lost those parts - but they also followed up diligently even after the delivery to ensure everything was resolved to my satisfaction. ”

- Yi

Nathan James Reviews

Customer Service - Good