Nathan James Reviews

4.7 Rating 691 Reviews

92 %

of reviewers recommend Nathan James

4.7

Based on 691 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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How quickly does Nathan James resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 50% of reviewers feedback is Nathan James resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

90.41%

Industry Average

“ I am beyond impressed with my experience with Nathan James furniture! I recently purchased a bench and table, and while I did encounter an issue with the table, the level of customer service I received was exceptional. ”

- Anonymous

“ I can not say enough about this company!!! The customer service is amazing. I had a slight issue with one of my dressers I purchased and they went above and beyond to make it right!!! I love my dressers and will always shop Nathan James. ”

- Anna simmons

“ While one of the bookcases arrived with a slight scuff on a shelf, I reached out to their customer service, and Susana was an absolute pleasure to work with. ”

- Ronda

Nathan James Reviews

Customer Service - Good