Next Reviews

3.5 Rating 1,286 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,286 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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What is the quality of Next leather sofas and chair recliners please ?

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Asked by Julie Taylor (2 years ago)

Where is their 'depot' in Edinburgh? Furniture ordered in August, scheduled for delivery October. Then rescheduled for early November, couldn't deliver - don't know why. Damaged en-route to depot. Have to remake, new delivery in 12 weeks. Is this a joke?

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Asked by Mrs C> Meakins (5 years ago)

I’d like to know what grain/type of leather is used in their sofas. They seem unable to answer the phone/live chat , let alone the question?” Extremely frustrating and time wasting. I will go elsewhere

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Asked by Philo (5 years ago)

Hi There, is there a reason only verified customers can leave a reveiw for Banham.

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Asked by Nick (5 years ago)

Are next sofas really that bad

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Asked by Paul durkin (5 years ago)

Why do next at East Midlands designer cram clothing onto rails so u can’t get them off and also why does it look so untidy in that store so disappointing

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Asked by Robert (6 years ago)

how do I make an official complaint to senior management at next Ireland

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Asked by Denis (6 years ago)

Customer Number: A2S17286 Selfserve Number: 37292172860 Hi i placed an order with NEXT and to my surprise i received a text saying i need to call Next. I called and the advisor asked questions after questions and then she wanted to open my credit file to ask further questions. I refused that and then she said she is going to cancel my order and close my account as i refused the internal security. Why i need to give NEXT my information for a cash sale. Do you ask for personal information when people visit you in store, Its identity theft and fraud attempt. I will appreciate an immediate response int he matter. Thank You

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Answered by Tariq Farooq (6 years ago)