Next Reviews

3.5 Rating 1,286 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,286 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Next deliver?

Helpful Report

(4 days ago)

Next delivers items by Courier and Own Driver.

Helpful Report

(4 days ago)

55.00%

Industry Average

“ Bought a nice designer doormat from Next that was described as easily washable. Unfortunately it didn't have a label on the underside warning to only use wool setting so it got damaged. Wanted to order an identical one. Website claims one week delivery yet we've been strung along for 3 weeks now. It's looking more like a drop shipping operation with goods not even being in the UK. ”

- Noel Rogers

“ Not to be trusted, was guaranteed a date for flower delivery, these have still not been delivered. Disgusted by Next , avoid at all costs. ”

- Donald

“ Account in credit (my money) and was refused to buy an item in store because there is apparently a hold on my account! I could buy there online and order for home delivery but they couldn’t sell me it at the counter! Staff shouted that my account was on hold, turned the screen around for the queue to see and called a manager over who was less than helpful. ”

- Anonymous

Next Reviews

Delivery - Average