Next Reviews

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Next deliver?

Helpful Report

(5 days ago)

Next delivers items by Courier and Own Driver.

Helpful Report

(5 days ago)

64.00%

Industry Average

“ Glynn who delivers for Next is brilliant always on time lovely and pleasant. By far the best delivery service Next has ever had. ☆☆☆☆☆ ”

- Grove Avenue South Kirkby wf9 3ph

“ Absolutely brilliant service and really fast delivery ”

- Diana Thompson

“ Very impressed with the service I received from ordering my dining chairs to the delivery which was on time and the 2 delivery men were very polite and professional. ”

- Jackie Ellis

Next Reviews

Delivery - Average