Next Reviews

3.5 Rating 1,286 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,286 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Next take to deliver?

Helpful Report

(4 days ago)

Next normally delivers over a month.

Helpful Report

(4 days ago)

55.00%

Industry Average

“ On the first appoint for replacement they had a problem with the lorry so no show, week after the delivery came shocked to see the driver with one box with 2 chairs instead of 4 when Opened the box to our surprise it’s the same colour of the chairs which we were returning on the day. ”

- Mandeep joshi

“ I experience the worst with my beds delivery my kids need to sleep on the sofa for 4 nights and paid 1500 pound for these beds and because of their fault I need to wait 4 days. ”

- gehan nasef

“ I bought goods £110 ,but confusion from Next on delivery, no tracking number given on order acknowledgement ,am told delivery 29th today evri ,but no contact from evri ?? , can't track no order ref tracking given , disapointed with Next, won't shop again ,it's easy Next get organised ,get your delivery evri to contact customer , disapointed with Next. ”

- Michael Flude

Next Reviews

Delivery - Average