|
Shipping & Delivery
|
|
|---|---|
|
Delivery Methods
|
Courier, Own Driver
|
|
Average Delivery Time
|
Over A Month
|
|
On-time Delivery
|
Greater than
33%
|
|
Accurate And Undamaged Orders
|
Greater than
70%
|
|
Customer Service
|
|
|
Communication Channels
|
Telephone, Email, Live Chat
|
|
Queries Resolved In
|
Over A Week
|
|
Customer Service
|
|
|
Avg Email Response Time
|
-1 hours
|
|
Returns & Refunds
|
|
|
Refunds Process
|
Difficult
|
|
Returns Process
|
Could Be Better
|
Email:
info@next.co.uk
