Next Reviews

3.5 Rating 1,286 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,286 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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info@next.co.uk

How do I contact Next?

Helpful Report

(4 days ago)

You can contact Next by Telephone, Email and Live Chat.

Helpful Report

(4 days ago)

70.83%

Industry Average

“ Glynn who delivers for Next is brilliant always on time lovely and pleasant. By far the best delivery service Next has ever had. ☆☆☆☆☆ ”

- Grove Avenue South Kirkby wf9 3ph

“ Excellent customer service . Lauren and Charlie ( Kingswood store ), patiently and professionally sorted out a difficult return and exchange for me .Many thanks . ”

- Anonymous

“ Very good shopping experience. Saman efficiently processed my returns and helped me find the bottoms to a a pyjama set I purchased. The sets had been mixed up being in the sale. Thanks for the customer service. ”

- Lynn Burns

Next Reviews

Customer Service - Good