Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

3.8 Rating 1,748 Reviews

71 %

of reviewers recommend Oak Furniture Land

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cant really fault OFL customer service … when you finally get through to them. The delivery guys Perry and Mick were absolutely super. Upon arrival were very friendly polite and helpful. They assembled the sofa for me. Very professional and a credit to the company”

Oak Furniture Land 5 star review on 28th April 2022

Helpful Report

Posted 2 years ago

“Me and my husband has placed an order for the bed frame in November 2021and was due for delivery in February 2022.We waited for the delivery and nothing was delivered on the same day neither we received any mail/phone calls.We tried contacting them through mail and phone.After 2 weeks of continuous trying we were able to get an update from them that they have an difficulty in getting the furniture from some another country and has to postpone the delivery to April.we waited for the delivery in April and on the due date we missed a call and call back them within 15 minutes.no answer.We rang the customer service and came to know that the delivery man gave as a ring when he reached in front of our door and because it was not answered he left the scene.They didn’t bother to give a courtesy call 30 minutes prior delivery/ring the door bell,which is assured in the order statement.The customer service apologised for the same and assured to call us back the same day to confirm the delivery same day,if not she asked 3 days available in the following week to confirm delivery booking and made sure she will call us back to give an update the same day itself.we waited one week.no phone calls/mail/any updates.We rang them and after an hour of holding we were answered that the person failed to book any delivery date and the next available date is in July.How much frustrating and irresponsible dealing.After receiving the money and the order,they don’t have any responsibility towards the customer,not even bothered to update about any delays/problems from their side.we have to waste our valuable time and energy for getting updates and waiting for postponed deliveries.Even after months of waiting,how irresponsible and unprofessional are the delivery team-not bothered to ring the doorbell/give a courtesy call before making the customer wait another 4 months.Not at all recommended.This is the last time I would order anything from Oakfurniture Land.”

Helpful Report

Posted 2 years ago

“If I could give negative stars I would. 3 times I’ve had to put holidays in to take delivery of furniture only to have them cancel the delivery the day before. After 4 months of waiting and wasted holidays today was finally the day that all items were guaranteed in the Warehouse and would be delivered in the morning (even given a time slot of 8.30-11.30). However after putting a holiday in and waiting all day I get a phone call at 14.45 saying my delivery has been cancelled and next available delivery is next week. Their customer support department is a joke and almost impossible to get hold of. Had enough messing around so cancelled my order and will not be using them ever again.”

Helpful Report

Posted 2 years ago

“DO NOT ORDER from Oak Furniture Land! I had 2 separate orders from last year and still have issues which are not resolved. There were damaged items, items going missing, and I lost count of all the delays (some of which I was not even informed of and waited in all day for furniture which was not even in the country). The only way to get in touch has been to call the customer service number, and each time takes about an hour to get through. I have lost at least 10 hours of my time in the past 6 months to being on hold, due to the numerous issues. I have finally received a small refund of the delivery charges and percentage of the items, but this does not account for the extra I had to pay to get items sooner (which never transpired anyway), and all the lost time and stress due to the catalogue of problems I have encountered with this company. I escalated my complaint by emailing customer services more than 2 months ago and still had no reply, despite sending a few follow up emails. They take your money, do not deliver on their promises and make it hard for you to reach them when there are issues. Spend your money elsewhere, I will not be back.”

Helpful Report

Posted 2 years ago

“Ordered furniture in September 2021 Nearly May and latest delivery just cancelled 😡”

Helpful Report

Posted 2 years ago

“Placed my order in August 2021 with the expectation of the order being delivered to the room of my choice within the advertised 12 weeks or in time for Christmas again as it was clearly advertised on their website and on TV. So now it’s April 2022 and still no furniture. It’s due on 12th May. I’ve called numerous times and been fobbed off. The people who answer the calls don’t care and are clearly not interested. You can’t make a complaint because you are refused the option to escalate to a manager. They are rude and don’t know how to deal with complaints. They also hide comments on social media so you can’t see how appalling the service is. It’s funny how the sales people jump on you like flees as soon as you walk in the shop but are not bothered in the slightest to deal with you after you’ve waited 8 months and counting. This company needs to be investigated and held to account for their misleading advertising, poor service and pushy sales tactics! I’ve spoken to the abysmal customer service team many times and they are not bothered about the customer because they’ve already been paid. After sales is equally important especially when they’ve messed up. I’ve been spoken to like a piece of dirt when I’ve been following up their awful service. I’ve been lied to “your furniture is delayed because of the blocking of the Suez Channel” and “have you heard of covid? That’s what’s holding this up”. My favourite line has to be “do you want the furniture or not?” I will be cancelling my order and going elsewhere. My advice to anyone planning on buying anything from Oak Furnitureland is to not bother putting yourself through the stress of it. Go elsewhere!!! If you do fall victim to this company and want to complain my advice is call the number, press the option for new sale and they will answer in under 5 minutes. You’ll be on the phone for hours if you opt for the complaints line. This company needs shutting down and every single person who has been put though the stress, lies and underhanded sales techniques should be refunded in full. Never again!!!”

Helpful Report

Posted 2 years ago

“We paid for our bedroom furniture at the beginning of November as we were moving into a new house. We left behind our fitted wardrobes, oak furnitureland promised delivery on 28th January. A week before delivery was due, they emailed to say it wasn't going to arrive. A February date was given. Tge same thing happened in February, March and now again in April! We have been living out of suitcases since January! About to demand a refund and interest payment.”

Helpful Report

Posted 2 years ago

“Oak Furnitureland UK 30,03,2021 I purchased a Palermo brown leather 3+2 sofas from oak furnitureland it was delivered 15,4,2021 all good. About 10 month of use noticed colour peeling of on all seat. So on the 2,3,2022 I called customer service 40mins on hold but when I got through they delt with my complaint and on 6,3,2022 a man from homeserve came out. He did a scratch test on the back of sofa and said not a manufacturing fault and ask me if I agreed I said no I do not then he left. I did not hear back from oak furnitureland like they said I would so on the 17,3,2022 I called them. From 10am to 12:20am 2:30mins on hold before someone delt with my complaint just to tell it is not there fault according to homeserve report it's wear and tear and that's it. I have asked for a second opinion but not getting my hopes up. A leather sofa can last you a life time if you look after it like we do cheaning and moisturizer it. Plus why do a scratch test on back of sofa and not seats near where the damage is. Also wear and tear if it was 1,2,3 month would it be wear and tear maybe I don't now. It cost me over £1800 for these sofas what a waste of money. Buy different sofa from elsewhere but not oak furnitureland.......This is a update 25/03/22”

Oak Furniture Land 1 star review on 12th April 2022

Helpful Report

Posted 2 years ago

“I ordered a rectangle nest of tables and the 1st table set the wood was splitting dried out ? Got a replacement but turned up broken in 2 pieces 3rd replacement same again. I have been trying to contact them about the 4th table but after 3 weeks still no response. I am absolutely disgusted, if it wasn't such a unique product i wouldn't have persevered with it but when your paying £249 for a nest of tables I don't think I'm asking to much to get a decent product 😡. I am furious if i could it would be zero stars.”

Helpful Report

Posted 2 years ago

“Ordered bed in November 21 delivery stated as Feb 22. Feb 22 came and went, delivery delayed till beginning of March then again end of March. Exitedly waited in all day on the supposed delivery day of 31 March but bed didn’t turn up. Garbled foreign message to say I needed to call customer services which I did next day. Hour and 10 mins on hold - no answer. Tried their sales line and it was consistently answered in3 rings - but won’t deal with complaint issues, nor will my local store in Llandudno. Finally after several calls, and perseverance holding on for over an hour, managed to get full refund. So a 5 month wait for nothing! Oak Furnitureland will go to the wall soon given the level of utter incompetence and appalling customer service. Will be a shame for the staff who will lose their jobs, but actually they should examine their consciences selling furniture to customers knowing that orders won’t be fulfilled. Ordered a bed from an alternative company last Friday - it arrived within 7 days and exactly in the 2 hour time they stated, same price as OFL and excellent quality. DO BUY FROM OAK LIARLAND!”

Helpful Report

Posted 2 years ago

“Had units delivered yesterday.4 items should have been delivered .One is supposed to come next week now. Wall unit badly damaged on bottom half.Sent the lot back.Tv cabinet has crack in drawer.Is going to be replaced.Theonly item out of four which was OK was coffee table. Now yet another way cancelled four times now.Next delivery for replacement goods is 5/5/22.Cant believe the wait goes on and on.Customer service keep apologising.What does that solve.”

Helpful Report

Posted 2 years ago

“I’m rather intrigued by reading all these one star reviews on here, how come they are showing 77% customer satisfaction and 4.1 stars. Is someone fiddling this?”

Helpful Report

Posted 2 years ago

“DO NOT USE OAK FURNITURE LAND! This is one of the worst companies I have ever encountered. I ordered a sofa from them and paid handsomely for the sofa and delivery! The delivery prices are really high, and they will only drop the sofa at your front door unless you pay even more, over double! I ordered this particular sofa because I was told it could be delivered within a few weeks, there were other sofa’s with huge wait times! Leading up to delivery I received 3 emails stating that I need to be in between 11am & 2pm then the night before I received a txt stating the same! ‘make sure you are in to receive your sofa’ then at 8:15am on the day of delivery to say they don’t even have my sofa and that I need to re book! The re book date was over 6 weeks away! When I spoke to customer service they didn’t care and offered me £40 discount which was ridiculous as my wife and I had booked the day off work and put our son in nursery for the day. Despicable lies and poor customer service DO NOT USE”

Helpful Report

Posted 2 years ago

“WARNING once these people have your money and there's a issue or problem after your purchase then you've had it,they know the law and they are experts at excuses and lies.AVOID.”

Helpful Report

Posted 2 years ago

“Order placed in September last year with a delivery date of the 8th Feb 22. Oder delayed a further 2 times and then on 14th March both sofas arrived damaged. Sofas were returned with the delivery crew and a refund agreed on 14th March. I AM STILL WAITING FOR MY REFUND AND HAVE HAD TO OPEN A DISUPTE WITH MY CREDIT CARD COMPANY as the helpline puts you on hold for hours then cuts you off. Never ever going near these idiots again.”

Helpful Report

Posted 2 years ago

“Ordered and paid for a dining table and chairs on 7th January. Delivery date 9th March. On 8th March we had an email to say new delivery date 14th April. On 5th April we had an email to delivery delayed again. When ring the store where we placed the order I was told new dated would be August. No one at head office answers the phone or replies to emails. When I sopke to the store where we placed the order we were told head offie never response to their emails or phone calls. It appears once they have your money they don't care about their customer.”

Helpful Report

Posted 2 years ago

“Absolutely appalling customer service. Brought the wrong sofa combination, the delivery staff were helpful but the customer service is an absolute disgrace They could arrange to pick up the 2 sofas the following week but could not deliver the correct ones for almost another 3 weeks. Having paid an extra £100 for the delivery and set up service, which just involved taking the wrapping off and screwing the legs on the sofas I am completely disgusted. They are totally disinterested in my complaint and would rather give me a refund than try to address the matter. I now have 4 sofas crammed in my living room so thanks for your assistance Oak Furniture Land.”

Helpful Report

Posted 2 years ago

“Ordered sofa in October with initial delivery date in February. Fine - understand Covid has impacts. Week before delivery, delivery date was pushed back to April. When delivered, the corner piece of the sofa was missing. Refused delivery. Next delivery date end of April. Customer service do nothing at all, apart from offer the next date. If customer service was all apologies and expedited delivery, we'd accept that. But through no fault of ours, it's going to be six months before we are this sofa. It's difficult to get anyone on the phone and no one will take responsibility to fix the problem. This company treats it's customers with disdain, but if you're going to be the Ryanair of furniture, you have to do other things well and actually deliver the furniture. I will not buy anything from OFL again.”

Helpful Report

Posted 2 years ago

“I ordered a TV cabinet that was delivered on time as promised but the item was a total wreck, with several huge cracks smashed drawers and a bashed top. It looked like it had been dropped from about 50 feet or crushed during transit. It has proved impossible to contact Oak furniture land by phone and I was only able to raise an issue via their website for which I have received no acknowledgement.That was 6 weeks ago and I have still heard nothing and I am now trying to get a refund from my credit card company. I will never use this company again and would strongly advise everyone avoid them at all costs.”

Helpful Report

Posted 2 years ago

“Received a new table and chairs, the delivery man pointed out the table packaging was damaged, but stated the table would be fine as the interior packaging will protect the item. Opened the packaging and found a 2” crack on the table top. The Chair legs were also discoloured. I tried phoning Customer Services, I was over an hour on the phone, no reply. I phoned sales team, who replied within 30 seconds. I tried phoning local store, they lifted and immediately put down the receiver without answering. I went on the website and was advised to take photos which I did. I then went through the online process which only allowed you to take photos with no explanation box, it didn’t allow me to use the photos I had already taken, so I had to retake the photos. I then pressed the submit button, there was no verification that the message had been sent. Probably the worst customer after service ever. I was going to place another order for furniture for another room, this will be the first and last time I order from this company.”

Helpful Report

Posted 2 years ago

Oak Furniture Land is rated 3.8 based on 1,748 reviews