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“Before you sign up for this company, THINK LONG AND HARD ABOUT IT because other companies have gone bust in the past and they take all your money with them. This company seem very desperate for custom at the moment and once they have you at £50 per month they will then increase your direct debit to £200 plus. You will get you’re very own personal email from the CEO GREG JACKSON informing you of this but don’t you dare challenge that thieving mother f*cker because he will set his little keyboard warriors on to you with threats of the men in black coming to take all your possessions from you.
Any emails you send will be ignored or you will receive a load of illiterate emails back from a bunch of morons”
“Very helpful when I was trying to decide which Energy tariff was best suited to my personal needs. Very flexible account management options. The website was clear and easy to follow.”
“Such a bad experience with this company. Left the property on the 17th May, the week I left they sent me two emails with statements showing my prepayment meter was in credit. I tried to reclaim that credit and after several emails I had to show them the emails they sent me! Went through to
Someone else got the refund and now two months later they are trying to charge me a final bill or standard of performance. It was a prepayment meter, I was transferred from bulb - I have never agree’ed or advised to any other scheme, other than paying for my energy usage in advance.
Don’t go with these people they are a con!”
“Stay away from OCTOPUS ENERGY It is a criminal company who unlawfully hold your money for extended periods of time. I asked for a refund On multiple occasions as my account was consistently hundreds and hundreds of pounds in credit. In order to get my money back This took more than 10 days And 10 days is the companies minimum time scale in order to refund the to you money
10 days is ridiculous. I don’t know any company that takes so long to transfer funds. I run a business myself and I transfer funds within 48 hours. This is simply so they can hold it even longer In order to gain interest from customers capital. After reading the reviews on Octopus Energy it is clear they are criminal and there are no other words for it. I am building a legal case against this company. I will also be asking people to come forward who are having the same issues in order to have this company shut down and the owner prosecuted.”
“Having moved to a new house we decided to do a new search for an energy provider and settled on Octopus energy due to good reviews. We had a referral discount of £50 from the outgoing owners, for changing supply to octopus, which we were happy about but to our disappointment this is only applicable if Octopus does not already service the house.
This is a complete mis-sell, it doesn’t state that the house itself has to be with a different supplier to get the discount and I think for most people they would assume the occupant being a new customer. Just poor advertisement, I will be looking for other suppliers.”
“AVOID LIKE THE PLAGUE. An absolutely atrocious company. I had to go through the ombudsman to get compensation and an apology from this incompetent bunch. Stick to a real energy provider - any of the big six.”
“RE: A-069C6622
Have been battling Octopus customer services for a year, haven't had an accurate bill for a year because of failings by Octopus, and I'm owed about £3000. My smart meter (that they fitted) started missing a few readings occasionally. I noticed the trend and let the company know. They advised the meter needs a restart and that they will send an engineer to do so. For 7 MONTHS, they didn't send an engineer. Only until the Energy Ombudsman got involved did they eventually send an engineer. To restart the meter. The Ombudsman set out that Octopus have 3 weeks to send an accurate upto date bill at that point. Instead they've billed me £4300 for a year's electricity, and billed the whole year on their standard flexible tariff, despite me being on Intelligent Octopus, having Solar and batteries and so 90% of my usage being off peak. Despite there only being a few missing days of data, they've billed the whole year at the expensive peak price and so I'm paying 4x the price I should. I literally have the Octopus Home Mini which saves readings every 5 seconds and uploads them to their servers and so they should be able to get missing days from there.
I've spent countless hours now trying to get this issue sorted but all their customer service agents send generic replies and are completely useless. It's a shame as I like the company for their innovative tariffs but the customer service is appalling.
Have been battling Octopus customer services for a year, haven't had an accurate bill for a year because of failings by Octopus, and I'm owed about £3000. My smart meter (that they fitted) started missing a few readings occasionally. I noticed the trend and let the company know. They advised the meter needs a restart and that they will send an engineer to do so. For 7 MONTHS, they didn't send an engineer. Only until the Energy Ombudsman got involved did they eventually send an engineer. To restart the meter. The Ombudsman set out that Octopus have 3 weeks to send an accurate upto date bill at that point. Instead they've billed me £4300 for a year's electricity, and billed the whole year on their standard flexible tariff, despite me being on Intelligent Octopus, having Solar and batteries and so 90% of my usage being off peak. Despite there only being a few missing days of data, they've billed the whole year at the expensive peak price and so I'm paying 4x the price I should. I literally have the Octopus Home Mini which saves readings every 5 seconds and uploads them to their servers and so they should be able to get missing days from there.
I've spent countless hours now trying to get this issue sorted but all their customer service agents send generic replies and are completely useless. It's a shame as I like the company for their innovative tariffs but the customer service is appalling”
“I was very confused about a bill I received ,I text Octopus and it was sorted immediately by a very kind lady, 3 days later I recieved a beautiful bouquet of flowers from them , so very kind and caring, I would recommend them to all, thankyou so much Octopus. A company that cares ,very rare these days .”
“send in meter readings for gas electric every month same day,,,,they decided not charge gus part pay by direct debit, just given me £350 gas bill rubbish company, can never speak with any body waste space company”
“I don't know how there score is so hight. They cost me £200+ for electricity in a flat I've not been in half the time. There emails are confusingly written for example: "On 11th April, your balance was ‑£328.80. We've since charged you £308.53, and you've paid in £395.52. Now, your balance is ‑£241.81."
I moved out of the flat more than two months ago, yet they've charged me £250 this month. I'm sure they're just as bad as any other energy company but this place have crippled me.
I now pay a fixed £55 a month with OVO. I would recommend them instead.”
“I recently experienced an issue with Octopus Energy that spanned over a month, involving the complaints team. Throughout this period, I spoke to over 15 personnel at Octopus Energy, all of whom were unhelpful, lacking the necessary skills and knowledge, and ultimately wasting my time.
Today, after persistently following up on my complaint, I was fortunate to be connected to Mr. Jordan Martin (Mr. Sha). His skills, knowledge, and customer service were exceptional, earning a perfect 10/10 rating from me.
Mr. Martin's calm and focused approach stood out immediately. He displayed a high level of expertise and the right customer service skills, resolving all issues within a call that lasted hardly 25 minutes.
Octopus Energy, you have an invaluable asset in Mr. Jordan Martin (Mr. Sha). He truly deserves recognition and a reward for his outstanding service. You need more staff like him, as the quality of staff can make or break a company.
Thank you, Mr. Martin, for your ultimate service. Your professionalism and efficiency turned a frustrating experience into a positive resolution.
Sincerely,
Sikandar Ali Mahmood”
“The good pay the staff get for selling their rubbish is ‘OUR MONEY’ they are squirrelling away. They wanted me to pay nearly £180 per month now, in the summer months so I would a healthy account in the winter!
On yer bike.. I have switched to another company and paying £50 per month!!
You will always be in debt to them, stir clear”
“They behaved as I didn't exist.
Horrendous power bills. One of my bills last year was £208 and they were still demanding more. Not a hope of ever getting back any overpayment.
Silly games like spin the dial, you may win some points. What a joke!
They held on to my remaining money for a full month when I moved to another supplier.”
